I would strongly recommend against doing business with Community Association Management based on my…read moreHOA's experience. David Caplan, the Principal of Community Association Management, used his position as our managing agent to incorrectly withdraw $54,534.90 in HOA funds by writing thirteen checks to his own company, Community Association Management, over a period of eleven months. None of the money was spent on my HOA, and the HOA Board did not approve any of the withdrawals. Although David Caplan claimed that he mistakenly spent the money on an HOA with a similar name, he was not the managing agent for the other HOA. It took us more than a month to get the money back, and my HOA was actually one of the lucky ones. The Baltimore County State's Attorney Office brought criminal charges against David Ira Caplan for theft of $100,000 plus on February 28, 2025. Case No. # C-03-CR-25-000801. The case status is available online on the Maryland Judiciary Case Search page.

Please do yourself a favor and do not hire this company. They were fired from the condo I owned…read moreand I am now living in a townhouse community where no one feels confident in their ability to return a phone call or email.

I had been using another (larger) company for tenant placement services. They were unsuccessful, so…read moreI reached out to Maryland PMC blindly not knowing what to expect. Francis answered the phone, I explained what I was looking for, and within a few hours, my home was listed and we found a great tenant in a few weeks. From the time Francis answered the phone to the time my tenant had signed the lease, their service was responsive, professional, thorough and transparent. I strongly recommend Maryland PMC for all of your property management and tenant placement needs!

My parent's home was managed by NewFi. The tenants they found and the quality of service is…read moreexceptional.

They are a decent property management company that manages a HOA community just outside of…read moreBaltimore where I own an investment property. They are polite and pretty responsive. The do a great job with the bookkeeping which is important to any association. My only reason for not giving the 5 star rating is because their on call service is severely lacking.

Terrible service from viewing listing to asking questions about the property. After a month no…read moreresolution on reported problems at the property. Then they said it wasn't their problem and I as the tenant needed to contact the HOA again after a month of inquiry. There was no HOA the email bounced back. Then the tenants were told they needed to provide MORE pictures to the head of maintenance again of the issue despite the listing agent taking pictures for POM, the plumber provided pictures, the maintenance person took and provided pictures and the head maintenance had visited the property 2 days b4 move in and should have pictures. We asked for a decrease in rent for the ongoing issue and/or a phone call. Head of maintenance said it wasnt POMs fault so no decrease. I said well it certainly was not OUR FAULT. We received an email from Melissa to end the lease no conversation. Which we happily took. And from move in to move out ~ 20 days of communication there were more than 86 emails for submission and system response to maintenance requests and over 40 texts. Meld is the system and its terrible. I would not recommend this property mgmt in any way. I forgot we were forced to take an earlier move in date and then attend to no less than 4 different plumbing appointments on our time and dime that all should have been taken care of in advance. And no staff accountability.

Hello, I started working with Peace of Mind back in late June or early July, through Bridges of…read moreStability. It has been a long journey but it all worked out and thanks to Glenn I was able to secure a home for myself and my children. I appreciate him and POM for giving me the opportunity to get back into a home of my own to feel safe and comfortable.

I just started to work with Eric from Bay Property. He has been super helpful throughout this…read morejourny of renting. He is easy to reach and "held my hand throughout the process of renting with them." The rental is in amazing condition and is fairly priced for my area.

Broadly speaking, they are the dogs that everyone says they are. If you find a place of theirs…read morethat you really like that's at a favorable price and -- and this is the critical part -- you can commit to yourself that you won't expect or hope that they'll turn out to be something different than what they are, go for it. However, break that deal with yourself, and you're entering a world of pain. Here's what they won't do. They won't steal from you outright. They won't ignore your emails. They won't let major maintenance requests go unaddressed or otherwise fall down on their obligations under the lease. None of that happened in my experience. But you can't expect to be treated well or like you're the customer. You're not. Their job is to hold the account with the property owner. All you're ever going to do is come to them with problems. You have no leverage. All you have is goodwill. The leasing process and terms of the lease have you bent over a barrel. You have to accept it. You are not positioned to alter the terms of the lease in any way whatsoever; their signing process effectively precludes this by first requiring a non-refundable deposit from you (that converts to first month's rent) to take the property off the market. You'll see the lease afterwards. That's super aggressive, but it's not illegal. If there's carpeting, whatever its condition (see photo), your lease will require you to have it professionally cleaned upon move-out, passing on to you a cost that's typically assumed by the landlord as ordinary turnover. Again, that's pretty aggressive stuff, but not illegal. No documentation submitted upon move-out? You pay. Don't like that? Well, then don't sign the lease. (Forfeit the deposit. You pay.) You'll be enrolled in their insurance/benefits program under the terms of the lease unless you proactively opt out. That's both at move-in and at renewal. You won't receive a courtesy reminder at renewal. That's your responsibility. Miss the deadline by a few days? You pay. Is it starting to make sense? My property manager was located in Mexico and managed the property remotely (through photos emailed in by contractors). Yours may be too. This one was a stunner, I have to say. You can find elsewhere online testimonials from the property managers themselves, along with information about their work and educational backgrounds. Ask yourself what that would be like for that person, to manage a broad-based portfolio of rentals in Baltimore, Maryland. Now ask yourself how that person might feel about you if you were to become less than ingratiating towards them. I understood what the deal was going in. And so I didn't complain when I spent the first week or so in the property giving it a deep clean (windows, moulding, cabinet tops, etc. Or when old cleaning rags and refuse came up out of the sink drain when I ran the dishwasher for the first time (see photo). Or when my bed sheets were stained by a dryer that had accumulated burnt lint around the heating element at the back of the machine (see photo). I accepted it all as part of the deal I knew I was making. But somewhere along the way, I decided that I'd suffered the last indignity--that I'd done this, that, and the other; and swallowed so much; and that it was about time that they did the right thing for once! And so I let the demon in... Do yourself a favor. Go find a mirror and stand in front of it. Ask yourself, how well do I really know myself? Am I sure? Can I even be sure? There's a reliable way to find out. Rent with Bay Property Management.

Thank you so much for your assistance. I appreciate you getting back to me in a timely manner…read moreregarding my roofing question. I appreciate you taking the time to answer my questions. You gave me the exact help that I need and was very pleasant about it. Thank you again.

I rate my experience with Ms. Maggie Oistad as # 5. I am grateful that she came back and check on…read moreme and acknowledged what i did to comply. Thanks so much for seeing how much effort we have done to comply to our tidewater property managemnt. I almost fell trying to clean that shutters and I am glad that it worked. Thanks so much again

I currently live at one of Signature Properties in District Heights Maryland. I have had a long…read morelist of issues that continue to be ignored by management. There is no skilled maintenance here and Signature Properties is a predatory landlord. They are quick to file cases, lie, cheat and steal. They even bill us for the gas to heat the hot water and then try to ration the hot water to skim the funds back. If you are a tenant and you are reading this, click or copy and paste this link into your search bar to sign up for help: https://docs.google.com/forms/d/e/1FAIpQLSdldmeoE0gxK8jQO_PRY_OUvIOktbE81oAf3CJ4rQD3YPYyvw/viewform?usp=header Tenants have rights in Maryland! Don't let the get away with it. Google their court records and see the discrepancies. Hundreds and hundreds of failure to pay cases but only 4 escrow cases. Why are people afraid of these bullies? Fight back Marylander's. Let's put this scandalous company out of business! We don't want predatory landlords who believe we deserve NOTHING, even if it is in the legally binding contract.

My father and stepmother currently live at a property, that was previously owned by Signature…read moreProperties. Since Signature's tenure, my dad has received court notices for overdue rent every single month, even though he pays his rent on time and has the receipts to prove it. Signature has sense turned the property over to new management, however, my father continues to receive notices, every month, from Signature Properties. The current rental office insists that the overdue notices are not coming from them, but from a previous balance from Signature. Any ideas as to why this is happening????

If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management…read more Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager.

Stay away from this management company. I have used them for two years now and they are the worst…read morecompany ever. All my tenants constantly complained of not getting the maintenance from these guys. After terminating this company, they refused to pay me the due rent and security deposits of my tenants. It has been over five months they constantly give me the run around. I am now using an attorney and will most likely sue the company. Stay far away.