If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management. Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager. read more

Stay away from this management company. I have used them for two years now and they are the worst company ever. All my tenants constantly complained of not getting the maintenance from these guys. After terminating this company, they refused to pay me the due rent and security deposits of my tenants. It has been over five months they constantly give me the run around. I am now using an attorney and will most likely sue the company. Stay far away. read more

I just talked to Belle because I want to move in September when my lease is up due to the roaches, rats,mice drug dealers and drug addicts. Every house from 1605 to 1617 (which is a drug house but is also up for sale . I'm a 60 year old on disability I can't walk up stairs anymore,,my portion of the rent and water bill has never been late and Belle was very helpful and shouldn't have a problem ( I have credit card debt. I get assistance from Baltimore city housing . I want to stay with HWPM when I move . I need to move into a 1 bedroom apt on the first floor. I'm going to save as much money I can for the deposit ! read more

Would not recommend at all. Other comments are right, as most of the staff are in the Philippines with only a few people actually in the area here. Resolving issues with the property takes weeks, as communications need to be passed from you, to random agents in the Philippines, to people on the ground, then back to you. Simple things like setting up regular grass cuttings took over three weeks to be done, leading to multiple complaints from tenants. Getting a simple rental inspection for a rental license took almost a month, only for the property to fail the inspections for reasons that any competent management should have already seen beforehand. Fixing up a unit so that it could be rented out took over two weeks just to lay out the scope of the work, with multiple trips "supposedly" made by the contractor, constantly adding new items each time. A tenant did not pay rent, and I was not even made aware until I called them to ask about something else and they then asked me what I wanted them to do about the situation (?). On top of it all, after informing them of my notice to terminate and requesting that they do no more maintenance work on the property, they sent their own in-house contractor to replace the sump pump and attempted to charge me almost $2000. In their own words, the contractor went against their orders not to replace the sump pump, yet he is still employed there since they are "friends". Returning the tenant's security deposits to me after termination took almost a month of constant emails, finally ending after I threatened legal action. As if this wasn't good enough, they are brazen enough to have positive reviews on their own site and here on Yelp from people who work at the company. Absolutely incompetent, do not recommend. read more

HomeWorks Property Management - Property Management Near Me - Towson, Maryland

All I can say is stay away. They aren't really in the area. It's a Philippines based company with one or two people here (Kirill). You can do a quick search on any of the "employees" names and find their work history and how much they charge an hour from the Philippines. The phone number and their address is rented from a virtual company and they lie to you when you ask on the phone whether they are in the states. They are super slow and will lie or misrepresent themselves when trying to get a problem resolved. They won't collect back rent or file anything in court for you. We had a tenant stop paying and they won't try to get reimbursement. Tenants won't get their problem fixed and will be calling you instead. I'm embarrassed that I got tricked by them. Use a real company that is actually in the area. read more

I went to look at an apartment and they said I needed more information on the 23rd. On the 24th the listed that property as sold in November 2022. I feel like so they wouldn't get a discrimination charge they did that. How u wait until I pay the $79 told u I was on section 8 then the next day the unit off market because it got sold in 2022?? Suspect to me n I didn't have 80 bucks to just give away. I'm meeting with the fair housing to see if I can at least get my money back! The messed up part is I could totally afford the rent with my section 8. ‍‍my bad 11/22/2021 read more

I hired Homeworks Property Management to manage my rental property. I partner with local organizations to place tenants who need housing. Homeworks was hired to manage the needs of the tenant and property, including service request, rent collection, etc. Per our contract agreement, any service request that exceeds $300 requires approval from the owner. According to Homeworks the tenant submitted a service request because the outlets in the kitchen were not working. Homeworks sent out an electrician that tampered with the electrical wiring without authorization from me, the owner. The newly renovated unit was under contractor's warranty. If there was any issue with the electrical wiring it would have been covered by the contractor. Since Homeworks altered the electrical wiring without permission, the contractor would not uphold the warranty. The electrician that Homeworks used did not fix the problem. I paid out of pocket for a licensed electrician to assess the issue and fix the problem, which totaled over $300. Because electrical work of that magnitude was over $300, per our contract, Homeworks was required to get authorization from me which they failed to do. The cost of the repairs was $972 out of pocket to be exact. I asked Homeworks to provide an itemized invoice and licensing information for the electrician that they used. I have yet to received it. I was told that the issue is under investigation. Because of the poor communication, I ended my contract with Homeworks on 6/29/22. Per our contract, the $1500 security deposit provided by the tenant is to be returned to me within 60 days of contract termination. It has been past 60 days and I have attempted to schedule a call with Homeworks on several occasions. I have not had the opportunity to speak to Michelle Sevillano, Client Success Manager, the contact that I have been working with. When I call, I am told that she is unavailable due to meetings. read more

While they provide prompt responses to clients, the way they do business is highly suspect. Instead of resolving maintenance issues quickly, they would rather generate as many work orders as possible without solving the issue so that their maintenance vendors can make more money. Four separate visits to repair a ceiling, still leaks, $1100. Unit turnover for $3000, then within a week of new tenant moving in reports of a scummy bath tub. Tenant complains of cold, they replace a furnace filter and charge $135. Unit fails sec 8 inspection, they charge $500 to do repairs, they fail re-inspection then claim they really did the work and the inspector must be lying. They say they need to charge $100 to pick up dog poop, I say no, I can pick that up myself, I drive out to the property and find no dog poop but hundreds of cigarette butts possibly left by their maintenance vendor. On top of all that, when client/PM relationship is terminated they insist on taking the full 60 days to turn over thousands of dollars owed to me and even took 45 days to forward the security deposit to my new PM. You will need a lawyer to threaten them with legal action to get them to do things that they previously agreed to do. Stay away from this PM. read more

stay away from this company .... I was a client for 1 year and within that time I had a Squater in my residence, terrible communication from the Philippines (although they receive Mail in Towson Maryland ) , and a tenant that was "screened" by home works only to pay late every month after moving in. finally I provided proper notice to terminate services . I was told I would receive my tenants deposit and all left over reserve money within 60 days . it's now been 90 and they are refusing to take my phone calls ! as a property owner this business will waste your time and money . it's a legal process now . I am disappointed in not ending these services sooner . stay away !$!$!$! read more

I called and talked to Belle. She was very polite and answered all my questions. I even helped me with some glitches that I encountered with the website. read more

Very great company. They would definitely help you out when any issues happen.i appreciate the team for there hard work.

Representatives occasionally come to my residence, sometimes I am home and many times I am not. When they leave they do not lock the deadbolt. I have alerted the office to this fact on multiple occasions yet nothing has changed. While I have expressed how distressing this is as an unsafe practice, my safety does not appear to be a priority. read more

If I could give this place negative stars I would. I was in a domestic violence relationship and the perpetrator broke into the apartment when I wasn't there. In October I filed a protective order and asked to break my lease which under the law, I have the right to do without penalty. They took over 4 months to finally allow me to break my lease even after I provided a second protective order and they refused to give me my security deposit back even though I'm entitled to it. They deliberately abused and neglected my safety because I am a black young single mother. Legal action is being taken. read more

Very shady company. They used to be called ManageBaltimore.com LLC but rebranded. I had a tenant they hadn't paid rent for 6 months and noticed they hadn't filed the eviction. I asked why and they told me that the tenant told that their father died so they just didn't file the eviction and blamed it on me. When I put in my 30 notice to terminate the contract, the owner called me and asked me to give them a second chance. I said "I'll think about it." Near the end of the contract, they called me again and said that we had a verbal agreement not to terminate and that the calls were recorded which makes it legal. Wiretap laws make it illegal to record phone calls without both parties being aware. I asked for copies of the recording and then they terminated my contract. read more

#1 Management company in Maryland!! They Strive For Excellence!! Great Customer Service Extremely Knowledgeable If your in the market for a property management company this is the place you want to be!! read more

After almost a year on the market with another property manager my place rented! Zaphyr was clutch in getting everything organized for a quick turn around to get the new tenants in just 4 days after signing the lease. Highly recommend. read more

This is a very shady company. They tell lies constantly. Duplicitous, disingenuous, and inept. Not to mention that their website is completely useless. I'm mad at myself for letting them manage my property which is now uninhabitable. Do yourself a giant favor and find another company to manage your property. read more

I was in the process of setting up management of a single residential property in Baltimore. They were very nice, and answered all of my questions. They quoted 10% monthly management fee, with no other additional fees except a $300 reserve, to be used for repairs when needed. I was then sent the management agreement to sign, and there was now an additional "leasing fee" that would have been over $2000. I specifically asked about a finder's fee or leasing fee when discussing initially, and was assured that there was not one. The "Business Development Manager" whom I spoke with said this "must be an old contract", and that she would look into it. Turns out that is the correct contract, they just lied and hoped that I would sign the contract without reading it. Maybe others have had a better experience, but this was clear intentional deception, and I just want others to know before dealing with them. Two stars because this is an honest review - they were prompt, polite, and responsive. It could have been worse. However, intentional deception is never ok. There is no way to trust a business after that. read more

Mary did an excellent job at answering all my questions and helping me with all my needs. Very professional!

This company will cheat and scam you. I hired the to manage my property. But all they did was charge me for thing I don't need. Their contract reads a minimum spending limit for emergencies this company takes that as a license to spend up to that amount without contacting you nor requesting your consent. An emergency's an emergency not any reason you can bill within your minimum amount. That's fraudulent. Also after the completion of our contract my tenets auto draft sent their next payment to them. It has taken them MORE 30 day and I still have not received the payment. That's theft!!! DO NOT USE THIS COMPANY! read more

Ive had bad experiences with property managers before but not with HomeWorks. This company has very friendly and very knowledgeable people working throughout their entire business. They respond extremely quickly no matter how big or small the question I may have. They make everything so easy and stress free. I can't say enough about them. I would recommend HomeWorks to anyone and everyone! read more

After a bad experience with another property management company, I decided to switch to manage baltimore to manage my duplex. I'm extremely pleased with their process and communication. They actually pick up the phone!! and believe me... that is rare to find in a property manager. The tenants they found for my property were good. Someone continues keeps me in the loop of whats going on. I recommend them. read more

It is rough transitioning from house to house, but Ann and kirill made it possible. Kirill is understanding and helpful, along with Ann reaching out to me everyday in reference to the property and my move. I love my new apartment and once all of the small repairs are fixed I will love it even more!!! read more

Wish I could take back every day I wasted with this company. I hired them to manage my home rental. The first year went well with good communication, but everything quickly went south. They are top notch at giving you the runaround, dodging calls, brilliant at excuses, but lacking in actual managing ability. We rarely received the full amount of rent and were sent requests for bogus repairs. Now that the renters have moved out, late by the way, we have come back to a DESTROYED home. I am gutted that I trusted this company with something so important to me. I can't even begin to express how upset I am with this experience. Now I have to come out of pocket with $6000 to repair my home. read more

Great service. Like working with the staff. They are very pleasant. Anytime I need to reach someone, they are always available.

the worst we moved into a messed up rental for a whole year during the pandemic we had floods and mold a rat and so much more damage when we moved out we never received our Security deposit and they cleaned out the house before we could remove all of our things we have a civil suit against the company and the landlord who they serve i don't recommend and do not move into 2331 windsor avenue it is not safe it Is a water leak inside the walls and the heat does not work during the Snow this year they brung us heaters to keep warm and it is rat infested because the concrete outside back is bussed up and they enter thru the basement read more

I was supposed to meet up with a man named Eric to look at the unit i was going to rent. Eric reschedule a HOUR before we met up.I ended up showing up to the appointment anyways not knowing where he was,when he did not show up I had to catch up with the rest of my day and ended up getting his message later on when the office was closed. I did not think it was going to be no problem to contact him the next day,so when I did he told me he rented the property to someone else (not even 24 hours after we were supposed to meet)....in short idk what renting from this company is like,but fuck Eric and fuck his shitty customer service! read more