We bought bedroom furniture twice from this store in the last two years. The first time we got…read morefinancing through Synchrony Bank. We paid it off within six months. When we went to make the second purchase, the credit line had been closed, so we used the in-house financing through Acceptance NOW. The payments were high and we had 90 days to pay off the loan before major fees were applied. We managed to pay it off, but it was not a pleasant experience. I would shop here again but I would not use the AcceptanceNOW loan. Buyer beware. snap! finance is similar, but they seem to be more transparent about their loan product.

I went into discount furniture to compare mattresses and price. The salesman Matt was great to work…read morewith. No high pressure great product knowledge. I purchased a mattress from Matt and at a very fair price. Thanks Matt.

Big shout out to Lisa Walther, You are amazing. I appreciate you so much for turning my bad…read moreexperience with "Freedom Furniture" not allowing us to exchange our broken couches into a great experience here at Ashely's. I was so worried I would not have a place to sit with my family for weeks. She went out of her way knowing the situation we were in and asking her manager if we could leave with a couch today. So glad the manager understood our situation and allowing us to take a piece home today. Thank you Lisa and manager for the great customer service. Go see her y'all. She also has a great sense of humor and was willing to help us with all the numbers and figuring out the best budget for us. We are definitely pleased with this store, Lisa and the nice employees. So happy I can go home and sit on a couch that will last.

I was recently at the Ashley Furniture Outlet in Sumter, SC and let me tell you, the experience was…read moregrand!! My sales rep was Telia and the the GM name is Josh, my new BFF!! : ) I had such a great time there!! Telia made it easy for me because she was knowledgeable about the products, and my budget. Josh, came in and worked everything out for me in choosing and my budget. The warehouse manager is Que, and he was friendly and helpful as well. They all were friendly, knowledgeable, courteous, and I will be visiting there again!! Thanks again for everything!!!

**DO NOT BUY** Unfortunately My couch broke after 2 weeks and it was custom-made for me in a custom…read morecolor. So it's not like they were sitting in their store for a long time being used. They said it would be ready in 3 weeks. It took about 8-10 weeks which I was ok with until it broke when I called them. They said that I can come in and get any couch that I wanted as a trade however, when I went in, they said they would give me a discount and Never held up to their word they wanted to charge me $900 Instead of the $1600. Mind you I paid around $1600 for the first couch set. They pretty much said I was in loss. I asked for my money back and he said they do not make enough money in order to repay customers back when things like this happen I was mind blown so I had no option but to have both couches shipped back to the manufacturer and get them fixed. Which took another 4 months. I couldn't have my family sitting on the floor so I was forced to go to Ashley's furniture and buy all new couches So now I'm stuck with couches that I don't even use and I don't even want because I'm afraid they are gonna break. Very bad customer service not to mention, I paid $150 cash to have the couches delivered and when they broke, they had to come out and investigate to make sure We were not lying, which is fine and he took the couch with him when the second couch broke we had to take that couch to them and Pick them back up when they were ready they did not deliver it to us when we paid for delivery services. I wouldn't even give a 1 star but I have to in order to leave a review. They offered me a free coffee table set, and I didn't even take the free item. I did take the free rug in the beginning they offered me because it took them so long for my couches to be ready In the first place, which I thought was very generous. I asked to talk to the owner, which is their dad and he said he would be giving me a call. Never got a call. The father speaks through the sons and makes them do all the dirty work for him which I think is very cowardly.But overall do not trust their furniture. They can talk a big game to sell their furniture, but it isn't worth the hassle I ended up getting my very sturdy couches from Ashley's furniture for cheaper.

From the owner: We are a family owned and operated business.read more

We went in looking for a LazyBoy recliner couch. Already with a strong understanding of what the…read morecosts are for the couch. We lucked out and they had one just like we wanted and the cost was already below what we thought we should pay. When I showed them the lowest internet price they all but matched it and I paid it because I want local stores that keep people in jobs and pay taxes to remain open more than some random internet store Great service and very good product! Highly recommend them.

What a great experienc! Paul hooked me up with a beautiful lazy boy couch! Mr Hines was very nice!…read moreClearly a local establishment with a classy twis! Thanks Hines for keeping me looking good!