Big shout out to Lisa Walther, You are amazing. I appreciate you so much for turning my bad…read moreexperience with "Freedom Furniture" not allowing us to exchange our broken couches into a great experience here at Ashely's. I was so worried I would not have a place to sit with my family for weeks. She went out of her way knowing the situation we were in and asking her manager if we could leave with a couch today. So glad the manager understood our situation and allowing us to take a piece home today. Thank you Lisa and manager for the great customer service. Go see her y'all. She also has a great sense of humor and was willing to help us with all the numbers and figuring out the best budget for us. We are definitely pleased with this store, Lisa and the nice employees. So happy I can go home and sit on a couch that will last.

I was recently at the Ashley Furniture Outlet in Sumter, SC and let me tell you, the experience was…read moregrand!! My sales rep was Telia and the the GM name is Josh, my new BFF!! : ) I had such a great time there!! Telia made it easy for me because she was knowledgeable about the products, and my budget. Josh, came in and worked everything out for me in choosing and my budget. The warehouse manager is Que, and he was friendly and helpful as well. They all were friendly, knowledgeable, courteous, and I will be visiting there again!! Thanks again for everything!!!

**DO NOT BUY** Unfortunately My couch broke after 2 weeks and it was custom-made for me in a custom…read morecolor. So it's not like they were sitting in their store for a long time being used. They said it would be ready in 3 weeks. It took about 8-10 weeks which I was ok with until it broke when I called them. They said that I can come in and get any couch that I wanted as a trade however, when I went in, they said they would give me a discount and Never held up to their word they wanted to charge me $900 Instead of the $1600. Mind you I paid around $1600 for the first couch set. They pretty much said I was in loss. I asked for my money back and he said they do not make enough money in order to repay customers back when things like this happen I was mind blown so I had no option but to have both couches shipped back to the manufacturer and get them fixed. Which took another 4 months. I couldn't have my family sitting on the floor so I was forced to go to Ashley's furniture and buy all new couches So now I'm stuck with couches that I don't even use and I don't even want because I'm afraid they are gonna break. Very bad customer service not to mention, I paid $150 cash to have the couches delivered and when they broke, they had to come out and investigate to make sure We were not lying, which is fine and he took the couch with him when the second couch broke we had to take that couch to them and Pick them back up when they were ready they did not deliver it to us when we paid for delivery services. I wouldn't even give a 1 star but I have to in order to leave a review. They offered me a free coffee table set, and I didn't even take the free item. I did take the free rug in the beginning they offered me because it took them so long for my couches to be ready In the first place, which I thought was very generous. I asked to talk to the owner, which is their dad and he said he would be giving me a call. Never got a call. The father speaks through the sons and makes them do all the dirty work for him which I think is very cowardly.But overall do not trust their furniture. They can talk a big game to sell their furniture, but it isn't worth the hassle I ended up getting my very sturdy couches from Ashley's furniture for cheaper.

From the owner: We are a family owned and operated business.read more

We went in looking for a LazyBoy recliner couch. Already with a strong understanding of what the…read morecosts are for the couch. We lucked out and they had one just like we wanted and the cost was already below what we thought we should pay. When I showed them the lowest internet price they all but matched it and I paid it because I want local stores that keep people in jobs and pay taxes to remain open more than some random internet store Great service and very good product! Highly recommend them.

What a great experienc! Paul hooked me up with a beautiful lazy boy couch! Mr Hines was very nice!…read moreClearly a local establishment with a classy twis! Thanks Hines for keeping me looking good!

I will NOT return to this store for a purchase due to the sale-man, not so much the selection…read more While the prices weren't very reasonable for the low end furniture they were selling, they were willing to work/haggle with you to get a sale. I typically like this in a place. But the loss of business happened because the sales-man flat out lied to my face! After not finding a dinette I was interested in on their floor, the sales guy said they could order from a provider and still cut me a good deal. I figured that would be great so I flipped through some catalogs he showed me for a bit before finally settling on a nice 5 piece dinette. He did his quick research and returned with a price of $349.99 for the table. I was like, GREAT way better than the same table at competitors, I'll be back to purchase!! I was back in the store the very next day, worked with the same guy, and said I was ready to purchase. As he wrote up the Bill of Sale, he said $399.99. I stopped him and said that was the original price he gave me, and asked if that was after delivery/tax. No, that's the price of the table, then proceeded to say that it was actually over $400, but they discounted it to be less than $400 to help me out. Though, he never said exactly what the magical 400 dollar amount was. I said no thank you and left... having already been quoted $399.99 as the RETAIL price (in store) from local completion (Ashley's) and (though a bit further away) Value City Furniture in Columbia. He lied about the actual cost, and that I was given a discount at all to HELP me out. I can't stand being lied to just to make a deal (dealt with a lot of shady car sales men). Walked out, and haven't returned... nor will I.

Apparently the store must be under new management. The selection and quality is much better than it…read moreused to be. Still doesnt seem like they get much business and not having enough employees still seems to still be an issue. I will say, once the salesman finally made it to us across the huge warehouse floor, he was super helpful and willing to haggle. Definetly the cheapest queen set I found in Sumter.