First I wish to say that the North Miami location is WONDERFUL. Kind & friendly. They tried their…read morebest to help -- it was the CORPORATE decision makers and policies that are entirely unsatisfactory The first words on Cruise America's website on why a customer should choose the company are: ***Peace of Mind -- The stress-free convenience of vacationing with your room on your back allows families and friends to travel comfortably and in style*** Truly false advertising, because Cruise America's Rental Agreement details the ways in which they assume no responsibility for any of the features of the RV that would mitigate stress or enable comfort!!! Most of the Agreement details the responsibility and liability that the renter assumes, and the 772 words within sections 9 & 10 make it abundantly clear that it will not be a "stress free, convenient or comfortable" experience should anything go wrong. Even if, as in our case, problem was entirely due to Cruise America's failure to maintain the unit that caused the issue. And even though a simple solution was available (mechanic they sent to diagnose was at campsite with us & the nonfunctional generator and the part that needed to be replaced was just 20 minutes away & he was willing to install onsite) Cruise America would not authorize it to be delivered--despite my offer to pay for an Uber to pickup & deliver! Cruise America's admitted in writing that the company knows it's not true! The representative's exact words -- copied & pasted from his email response: "Our website messaging, including phrases such as "Peace of Mind" and "stress-free convenience," reflects the intended experience we strive to provide our customers. However, those statements are general marketing language and are not contractual guarantees." !!! Though we had zero use of the unit during our 7 day rental their final restitution was equal to just 1.5 days of the cost, with agreement not to claim for more. So this review is solely to warn renters that their advertising-by their own admission-is meaningless. If you want to use a/c, heater, microwave, electric outlets, charge your phone etc you'll need full hookup capability

This company is straight crap, our A/C in the cab is no longer and the bearing in the housing went…read moreout, went to use the overhead A/C straight crap, 5 people and 2 dogs left us stranded 12 hours thinking should we turn back and fry or push on, not to mention the door on the cabin area comes open on the highway, steering wheel is at three o'clock walking the dog down the highway, the generator intermittently works till I took the generator door off because it was heating the floor up where you couldn't even walk( yes I removed the generator door), no fire extinguisher as I was thinking we might have a fire because of the overwhelming heat from the generator. Well we made it to Missouri. Called Cruise America, the answer I got was go find a shop and get it fixed basically. No other RV within 250 miles. So their answer is well take it to Camping world to get the door fixed, then the next day get the A/C fixed with the steering wheel at 3 o'clock and fighting it to drive down the road and now I have to take it to Branson Coach in one day with the generator and the overhead A/C, and steering mind you this is our Vacation we have been put out of the RV because we can't stay in it. Cruise America has no care and now I have to take it everywhere to get it fixed. Just straight up crap they should be just put out of business, they are a so called "Cruise America" with no shops to fix it, I shouldn't have to beg to get the RV fixed now 2 days are going to be thrown away plus a whole week or so of not using it and I am supposed to Leave on Thursday, and now just stranded for over a week just sucks.

Ive been a customer for what feels like about 6 years now. I mostly use their service department…read moreto care for my motorhome. Are they perfect? No. But take a drive up and down Main Street and find one that is. I used (and was abused by) no fewer than three service companies along Main Street before I found AZ RV Supercenter. One company (just to the east of them) repaired my generator to gas tank connection only to leave me stranded just hours later leaking gas in a Costco parking lot. One charged me so much for minor repairs I had to take out a second mortgage on my home and get a part time job. Is it sometimes hard to get a hold of the service department? Yes. Are they always exactly on time to complete the work? No. But the mechanical world of RV's and coaches is as unpredictable as any industry and the more thorough they are, the more time it takes to handle concerns. The more time it takes to handle my concern, the more your concern is pushed out into the future and vice versa. Above all those things I want honesty and fair pricing. I get that with these guys. I've learned to give RV service people a wide berth. I give 7-10 days longer for repairs than what I think I should allot and I have never been disappointed. I don't drop off my rig the week leading up to a holiday and I don't make unrealistic demands. I want them to be thorough and if, as is often the case, they find something wrong that wasn't part of the original issue I want it addressed for safety and peace of mind. Anna Marie runs the service department. You will recognize her as the one who gets things done. Nobody busts their butt more than that woman and it would be wise if you brought her flowers and/or chocolates routinely because she is so valuable to the process. Once, while at NASCAR, we blew a water pump on day one and had no idea what to do, so I called Anna Marie. She just happened to have a mobile unit working NASCAR and (although they were booked) within an hour she had the guy installing a new one in my rig. I expected to pay standard NASCAR gouging fees for the new water pump and they charged me what they would have charged if I would have brought it in to the shop. How's that for service? I have yet to deal with anyone who provides more honest service with similar pricing and I've been to a large handful over the years. Thank you Anna Marie and crew!

Terrible place beware this place is horrible at everything they do. You get the run around and…read morenever an answer. They're pretty good at the shuffle sales farming techniques to lure you in for the for the Kill, Buyer Beware, Seller Beware.... This RV has been sold for months but they leave it to lure you in and BOOM, they got your information...

they post one price not only on their website but also on outdoorsy and then if you call them they…read moregive a inflated price because of country Thunder. they say on outdorsey they are festival friendly and in our definition of experience that means what would have costed $610 now turns into a $1200 rental cost. Don't waste your time because the transparency isn't until the time of actually talking to someone

DO NOT BOOK FROM BOYS TOYS RENTALS!!!! PLEASE SAVE YOURSELF!! I know their prices look great on…read morepaper, it's not real. They will add on charges and extras that aren't listed and all of a sudden it's $1000 more than what was listed. They will ignore you for weeks!!! Don't bother calling because you get a google voicemail and good luck getting a call back. Don't put your card information anywhere! Also they don't take down rentals that are already booked. They don't communicate. My booking feel through with them and what a blessing in disguise that was. I ended up looking at the yelp reviews and tried to cancel immediately and got no response for two weeks until they canceled my reservation because the one I had reserved was already booked? I ended up finding a better rv with a better price and with a lot more options with free mileage and unlimited generator use and wonderful hosts and no extra add ons out of nowhere. Keep looking I promise you'll find a great rv fit for you. Boy toys rentals is not the company you want to go with!! I wish outdoorsy would take them off their website because I feel like they've done so many people wrong. Also the reviews are so important. People had failing RV's, bad communication, they didn't get their $500 (REFUNDABLE) deposit back even though they took care of the rv and things happened outside of their control. Just please please book with someone else and save yourself a nightmare with this "company"

The nicest RV camper that I've ever rented. We really loved the design, it's the perfect amount of…read morespace for us and the bunk beds are fun for the kids. This new model is so fresh and clean. But most important of all, the bed was so comfortable. Why even rent a camper if you are not going to get good sleep? The bed was spacious, cozy and had high quality sheets so we slept very well. The kitchen is fully equipped, we cooked every meal for the trip. It really feels like home after a couple nights. The host was so helpful and they provided complete guidance to keep everything running smoothly. The hardware to hook up was top of the line and made it quick and easy to get set up and pack up. TV, speaker and awning with the light were the cherry on top for entertainment. It was an amazing weekend in Sedona!

From the owner: Buy 6 nights get 1 freeread more

I can't send them enough praises! BEST 12 yr old party ever!!!!…read more They thought of everything! Decor to match the bday girls "theme". Sleeps 10! Had a karaoke machine. set up table for dinner right out front. They drive up and set the whole trailer up and came back around 10 am to clean up. NO mess for momma to clean up! Great set up- clean and up to date. All the girls walked away claiming BEST PARTY EVER!!!!

The Slumber shack was absolutely amazing! We had a surprise going away sleepover for our girls and…read moretheir friends and they had the absolute best time ever! Booking was super easy, communication was quick and seamless. Vanessa even took the time to specially personalize Small details in the RV to make it extra special for our girls. The day of setup, they were so fast and professional and went the extra mile to go over everything and were even available for questions via text throughout the nice. The best part, no sleepover mess inside our house while in the process of packing to move. I would highly recommend to anyone looking to have a super fun memorable sleepover experience!

We "bought" a trailer but then received totally different numbers (much higher) than agreed to on…read morethe day we signed. We asked for them to go back to their original agreement and they instead sent another set of numbers (different but not close). I don't think they know we took pictures that day because we have heard horror stories about RV sales. They finally stated they would not go back to what was agreed to so now I am considering filing complaints at the state and federal level. This makes me wonder how many people they have done this to who did not realize the bait and switch.

Run don't walk away from that dealer. I have spent the last 4 months trying to get my registration…read moreand title work that should have been a simple transaction, from this dealer to I. It's been a nightmare and to complicate matters they change personnel often!!

What a great experience ! We have been shopping for a new toy hauler, from beginning to end our…read moredeal with them from sales, finance, service everybody was so friendly , responded to us right away with all questions ! They were low pressure and just a pleasure to do business with ! We highly recommend Luxury RVs of Arizona

I purchased a used truck camper and had it installed, on the way home it flew off the truck. Luxury…read moreRV is denying any responsibility at all in their role of not properly installing the camper on the truck. I am out $30,000 not to mention the damage to the truck and tow fees. Do not ever go to this place!

This RV was perfect for a weekend get away with me and my kids. I have never drove an RV and this I…read moree was really easy to drive. It did end up costing a lot more then I anticipated but I know now for future to prepare for that.

What a great experience renting from Gateway RV Rentals…read moreBeing new to this we really appreciated the time they took showing us how everything works, we left confident in the operation of the trailer. Thanks guys!

They reinstalled the Leer tri fold flip top on my truck. Job well done at a fair priceread more

We had already figured out which camper we wanted and Tom's had one in stock here in Mesa and…read moreanother in their Prescott location so we stopped in to check it out. We worked with John R in sales and found him to be very good at communicating with us as well as negotiating a fair price to match the price of an out of state dealer. We knew we wanted to stay close to home because something is certain to go wrong and we know that you get priority service if you need repairs when you buy local. We scheduled a pick up date and they had the trailer ready, and even helped us choose and set up our new hitch and gave us some advice on towing. Gabe and his guys in service have also been great. We have had to take it in twice and they got us in and back out quickly. The only reason for the 4 star rating is that the floor was impossibly dirty when we picked it up. I have mopped it at least 20 times at the time of this writing and we may finally have it all clean. (The trailer was on the back lot and no doubt had a lot of dirty and greasy shoes walking in an out while it was out for sale).

These guys an amazing, caring to you and your pet. Extras and kindness and thoughtful gestures…read more. just really outstanding.

4 stars for build quality but given a 130k spend (not including van) grading a 1 for customer…read morerelations for an average of 2.5 I am based in Boston. Following my 10 months of experience in dealing with Papago, unless you are located near Tempe AZ and able to have in person follow ups, I would reconsider for a local builder. There were too many breaks and delays in communication that pushed the delivery out nearly 4 months and van delivery came with issues still not resolved. I'll break this review down into pre-sale, design and post-sale delivery and support. Presale First engagement was with Jeremy on Sept 10 2024- he's the best part of our Papago experience. He was extremely responsive and patient with us as we asked many questions about which Sprinter year/model to procure, how to do that design specs, building process, etc. One of our main questions was whether the build could be complete by May for summer camping. Reply: "Getting this completed by early May won't be an issue. Barring any major delays on products or anything catastrophic!" We put the deposit down and received a welcome email outlining next steps to procure the van through Jeremy and that we were assigned a designer Jesse who we would meet with us on design Design A month passes, on 11/14 contact Jeremy to flag that I haven't heard from Jessie. Jeremy sources a GREAT van from local Benz dealer, we buy on 11/29. We get our first design session with Jesse on Dec 11th with the design spec sent on 12/23. Multiple emails to Jesse with no response, Jan 14 ask Jeremy for help and Katie replies "We are still on track to hit your deadline of May completion." February we have back/forth on final specs. March 11 we are told we are next in line for the build and van will be ready mid May. March 19 we land on final quote and pay half of the 130k. April passes and after requests for van status that should be on a portal we are told that the portal has technical issues and the van delivery is pushed to June. Jumping ahead to July 8 we still have no delivery date from Papago. Summer plans are shelved and now trying to get delivery in August before school starts. I visit Papago in Phoenix see the van and it is beautiful. I can't say enough about the attention to detail and how finished it felt. Van ships to Boston on August 12. Post Sale Van finally arrives to Boston in August (recall I have multiple emails assuring me May was no problem). Upon delivery found 3 significant issues. 1- ARB onboard Air Compressor inoperable, 2- Flatline Van Co surfpole installed incorrectly according to FVCO 3- Midcity Engineering software reset for extended tank fuel gauge and DTE not functioning). I was initially instructed to find repair shops to address the issues and submit those bills to Papago. After expressing frustration with that, I was connected to Daniel at Papago who agreed it was their responsibility to resolve by supplying a new switch for the ARB, connecting us to a RV repair shop to correctly install the FVCO pole and would follow up with suggestions on how to troubleshoot the Midcity engineering software update. None of those happened. An email in October pointed me to a local Citgo station with a shade mechanic to troubleshoot the fuel tank. In retrospect I should have asked about how they honor/fulfill their warranty with specifics on how they source shops local to me. Subsequent comms have been suggestions on other service stations (Mercedes, other upfitters) for us to explore and bring to Papago. Feels like we own finding and managing the remedies to the three issues we found existed at delivery. In summary, the interior fit and finish is great, the QA process is lacking and overall project management and communications during build and post delivery have been very frustrating.