First I wish to say that the North Miami location is WONDERFUL. Kind & friendly. They tried their best to help -- it was the CORPORATE decision makers and policies that are entirely unsatisfactory The first words on Cruise America's website on why a customer should choose the company are: ***Peace of Mind -- The stress-free convenience of vacationing with your room on your back allows families and friends to travel comfortably and in style*** Truly false advertising, because Cruise America's Rental Agreement details the ways in which they assume no responsibility for any of the features of the RV that would mitigate stress or enable comfort!!! Most of the Agreement details the responsibility and liability that the renter assumes, and the 772 words within sections 9 & 10 make it abundantly clear that it will not be a "stress free, convenient or comfortable" experience should anything go wrong. Even if, as in our case, problem was entirely due to Cruise America's failure to maintain the unit that caused the issue. And even though a simple solution was available (mechanic they sent to diagnose was at campsite with us & the nonfunctional generator and the part that needed to be replaced was just 20 minutes away & he was willing to install onsite) Cruise America would not authorize it to be delivered--despite my offer to pay for an Uber to pickup & deliver! Cruise America's admitted in writing that the company knows it's not true! The representative's exact words -- copied & pasted from his email response: "Our website messaging, including phrases such as "Peace of Mind" and "stress-free convenience," reflects the intended experience we strive to provide our customers. However, those statements are general marketing language and are not contractual guarantees." !!! Though we had zero use of the unit during our 7 day rental their final restitution was equal to just 1.5 days of the cost, with agreement not to claim for more. So this review is solely to warn renters that their advertising-by their own admission-is meaningless. If you want to use a/c, heater, microwave, electric outlets, charge your phone etc you'll need full hookup capability read more

This company is straight crap, our A/C in the cab is no longer and the bearing in the housing went out, went to use the overhead A/C straight crap, 5 people and 2 dogs left us stranded 12 hours thinking should we turn back and fry or push on, not to mention the door on the cabin area comes open on the highway, steering wheel is at three o'clock walking the dog down the highway, the generator intermittently works till I took the generator door off because it was heating the floor up where you couldn't even walk( yes I removed the generator door), no fire extinguisher as I was thinking we might have a fire because of the overwhelming heat from the generator. Well we made it to Missouri. Called Cruise America, the answer I got was go find a shop and get it fixed basically. No other RV within 250 miles. So their answer is well take it to Camping world to get the door fixed, then the next day get the A/C fixed with the steering wheel at 3 o'clock and fighting it to drive down the road and now I have to take it to Branson Coach in one day with the generator and the overhead A/C, and steering mind you this is our Vacation we have been put out of the RV because we can't stay in it. Cruise America has no care and now I have to take it everywhere to get it fixed. Just straight up crap they should be just put out of business, they are a so called "Cruise America" with no shops to fix it, I shouldn't have to beg to get the RV fixed now 2 days are going to be thrown away plus a whole week or so of not using it and I am supposed to Leave on Thursday, and now just stranded for over a week just sucks. read more

Cruise America - RV unit number - RV Rental Near Me - Mesa, Arizona

And now the photos I originally included with my review are gone... as we pack up a year later for another trip to college move-in, we are reminded of how horrible Cruise America was to work with, how willing they were to put us in danger, waste the time of first responders and make no efforts to assist us without a fight. Reposting them - renters beware!! read more

See all

Our Air Conditioning system died. Cruise America to the rescue! The staff at Corporate Central reservations, vehicle prep team, front desk worked together for a very difficult last minute emergency next day booking.. An immense relief to my family. True, this was a special circumstance. But it shows the hardworking and caring people that make Cruise America what it is today, and for decades past as well. Anyone living in the PHX area, especially the East Valley, must regard Cruise America as a tactical asset. Look over their website. Book online or call. Pick up your RV. It's that easy. I did want to also point out that reviews for this Corporate location May include reviews for other locations as well. I mention that because the PHX/Mesa location is an RV buyers/renters dream. You should see their Motorhomes for sale. They're unique in the market. And gorgeous in civilian trim. All Cruise America vehicles are built to their proprietary specifications. Just sayin'. read more

I will never, ever put myself in this position again. The RV broke down on a Saturday at the base of the Grapevine. We were able to pull into a hotel parking. It is now Monday, over 48 hours since the break down. We have since paid for 2 nights hotel on our own dime (they would not pay for the hotel). They have no replacement units available. We are seriously considering abandoning the RV as they keep telling us that management has not reviewed the case yet, and they have offered no solutions. I can't spend a week paying for a hotel room. This is the worst situation I have ever been in. I have never in my life been stranded like this before. read more

I had an incredibly disappointing experience with Cruise America. From the start, the RV had major issues that made our 7-day trip unnecessarily stressful. It was also apparent that the RV was not cleaned properly after the previous renters as there was dog food and layers of dust on the floor, and the table was broken. Aside from those minor cosmetic issues that we could oversee, it just got worse from there. The city water hookup was malfunctioning--filling the fresh water tank and causing it to overflow--so we couldn't even stay connected at RV sites. The sewer hose had holes and was barely two feet long, which made it impossible to use at the dump stations. Cruise America's response to this was "we always tell customers to buy their own hose". That's when it all went downhill. Because of these issues, we couldn't use the bathroom for the entire trip. When we returned the RV, instead of acknowledging the issue or offering a basic apology, the first thing the employee said was, "You didn't try to fix the valve?" It was a bizarre and disappointing attempt to shift blame, as if customers are expected to repair their equipment mid-trip. To make matters worse, we were charged a $50 "prep/cleaning" fee due to a leak caused by their faulty tank. That fee was later "credited" to us as compensation--meaning we were essentially just not charged for their own mistake, rather than being compensated for the inconvenience. We also paid to have the tanks emptied, even though we couldn't use them at all during the trip. No refund was given for that either. We were comped just one night for all of these issues. After the bogus fees were factored in, our total "compensation" came out to $35. That's $35 for a week without a working bathroom or proper water hookups. Imagine going to a hotel, not being able to use the bathroom for 7 days, and when you complain, their response is: "Well, you didn't try to fix the toilet yourself?" Then they hand you $35 and call it even. And point guilt that we didn't drive 4 hours out of our way in the middle of our vacation to get the RV repaired. We had to sign off on all charges quickly because we were catching a flight, but the whole return process felt like a rushed deflection of responsibility. It didn't help that they only have one person working in the entire establishment to handle pick ups, drop offs, and inspections. Instead of doing the right thing, Cruise America made it clear their priority was shifting blame and minimizing costs--not taking care of their customers. If they simply inspected their rigs properly and took responsibility when things go wrong, reviews like this wouldn't be necessary. read more

DO NOT get an RV from this company! They do not maintain their vehicles and god forbid, something happens and you become stranded, they will not help you! Please, please do yourself a favor, and rent from someplace else! The people with positive reviews just got lucky that their RV didn't breakdown. Read the 1-star reviews because those are way more accurate and likely to happen to you if you rent from here. read more

AWFUL company. Rents faulty RVs with factory recalls leaving its customers stranded for days. Do better, Cruise America!

Don't rent with a company that would give you a faulty and dangerous RV and leave you stranded in the middle of nowhere. Outrageous!

We are 72 year old 'newbies' and RVing is something that we had always wanted to do. After expenses of hotels and pet fees through the years, this was the best option and we are so glad that we chose Cruise America! In February, we took a tour of the Rvs; led by Jade and got a wealth of information from her and Karin. We planned our trip and booked it for May. When we picked up the RV, Tracy was also extremely helpful and we were on our way. Even though the weather was very cool and rainy at times, we had the best time and the best vacation that we have had in years! The Arizona state parks are outstanding. We will definitely choose the Phoenix (Mesa) Cruise America for our next trip ! " ) Thank you Jade, Karin and Tracy ! read more

I finally settled with cruise America for $200 which covers two days of our vacation for the RV having a cracked water tank. Don't expect anything from them if something goes wrong, me getting this $200 was a big fight and it took a lot of persistence and reviews on yelp and on their website. I will never use their vehicles ever again! Beware of RVs with high mileage because they will break down. Good luck. read more

Cruise America "North America's Largest and Most Trusted RV Rental Service" - unless you have an issue with one of their rigs, and especially if the issue is their fault. We rented an RV from Cruise America in July for a family road trip. We lost the cover for our roof RV while traveling through east Washington. We confirmed with a local repair shop the hood wasn't secured properly after Cruise America last had it serviced. As a result of the AC and Cruise America's incompetence (their call center is outsourced to the Philippines), we were stranded in Washington for two days. We had to secure alternative accommodations, as the highs that week were topping 94, and we lost reservations we had for other campgrounds. Cruise America refused to compensate us any of that and only agreed to refund the day rate for the RV, even though the AC was damaged due to their negligence. We will never rent from these shysters again. read more

Renters beware! Wish zero stars was an option. Don't normally write reviews but I need to ensure others see this to hopefully avoid an extremely stressful and expensive vacation. We rented the C class to drive from Florida to Texas with a newborn, a one year old, a three year old and a dog. It was an important trip for our family as we had some business out in Texas and actually the first family vacation we've ever really taken. Upon picking up the rental from the KOA campground in Tallahassee, the manager spent a whopping 5 mins quickly going over the "manual" and dismissed us saying if you have any problems, call Cruise America toll free number. The RV sincerely has not seen a mop or a cloth in years! The amount of dust on the dashboard, on top of drawers in kitchen quickly revealed how neglected this has been. The first stop on our vacay was Walmart where $50 cleaning supplies was spent to ensure our little home on wheels was clean for our babies from what looked like a frat party stayed in before. Not a fun way to start the vacation but was keeping positive... The floors took a whole box of swiffer wet pads, the blackest I've ever seen from floors before. We also bleached the shower floor and had to replace the shower curtain as the white curtain was full of black mold. Stopped to buy multiple air fresheners as it had a funky smell in general but honestly I thought it had a propane type hint (more to come on that later). Upon arriving exhausted to our luxury RV site that we "splurged" on, we were finally able to hook up to services, utilize the shower and sink for the multiple baby bottles and pumping supplies used over the past 24 hours on the road. We heard what sounded like rain so stepped outside to find water all over the concrete pad, rolling down our site to our neighbors. We panicked, thinking where is this coming from and checked all connections to ensure they were properly hooked up. Upon crawling under the RV, we found a large hole in our grey water tank. It was leaking as fast as a full blown faucet on a sink. We took video and quickly called the toll free number. Customer Service asked us to find a mechanic shop and take the RV there for assessment. We were in hill country of Texas, only staying a quick 48 hours, over a weekend, to conduct business. There was no time for us to unhook, drive to find a mechanic open over the weekend, figure out a plan for our kids and conclude business. Upon asking customer service what happens if it is unrepairable, and needs parts. They said stay until it is fixed as a replacement RV is not what they offer. I asked who pays for this? The repair, a hotel, additional time off work? They just said keep receipts and seek reimbursement from the third party (KOA) who you rented from. We did not find any mechanic shops nearby and were asked to leave our campsite due to leak. With the high stress of the situation, we felt we had no choice but to find a hotel to accommodate our family as no running water in the RV made it inhabitable. A case was started and customer service kept saying keep receipts, third party is responsible and call us upon dropping off the rental if there are any issues. We were in a high tourism area, over a weekend, travelling with a pet which made hotels in the area very limited. The hotel for two nights, pet fee and loss of campsite was $950 expenses due to the maintenance negligence. $1000 if you include the initial cleaning supplies. Upon leaving the RV for two days, we unhooked and I turned off the propane. We were not looking forward to the drive home. Side note: don't try going over 60mph as the noise and rattle on these RVs are unbearable. Upon coming back to the RV, the propane smell had dissipated and didn't come back during the two day drive so I fully expect there was a mild leak that we were breathing in on the journey there. We get back and as expected the third party did not accept responsibility and pushed us back to Cruise America. They started a claim, never asked for receipts or video but offered $90 credit and $100 gift card for the inconvenience. I pushed back twice, and they offered $140 as the final and full offer. We are beyond disappointed, sick to our stomachs on the large credit card expense that we are now responsible for and a ruined vacation and experience. We are sharing this to hopefully save others from a terrible nightmare this truly was. Please do your research on BBB before renting. read more

This business is a total joke. We rented an RV for a week and not even 4 hours into our trip, the RV broke down. Needless to say we were stuck (literally stuck with no where to go) for 2 days while we waited for them to decide what they were going to do and they wanted us to sleep in the Rv with no A/C in 100° weather in a gas station parking lot! Well at the end of 48 hours stuck, we ended up having to rent a hotel room for two nights, a rental car to get home, lost food that spoiled in the RV, and several missed camping reservations, we were out over $1000 in excess of the rental fee. Cruise America did nothing for us. They offered us a gift certificate for future use as if I would ever rent from them again. This company should be closed down. Their customer service is absolutely horrible. Beware! read more

When my own RV was totalled by a high speed pick up, and insurance moved painfully slow (3 months!!), myself w my 2 large dogs and small parrot found ourselves stranded. We contacted Cruise America in Albuquerque where we rented an RV not knowing for how long. After a month we were so discouraged w insurance movement that we drove to Ohio to stay w my daughter for a month, then rented again to return to Phoenix where my wreck was. We were stranded for 3 months, 2 of which we spent in 2 different Cruise America RVs. The vehicles were sound and very easy to manage. More importantly I found the staffs in Albuquerque, Phoenix and Ohio extremely helpful, adaptive and empathetic to our situation. In fact, i was so impressed that when insurance finally settled I bought a Cruise America (Majestic) motorhome. I could not be more pleased. read more

if you ever considered renting an RV rent from them!!!!!!!!!!! We rented for 12 days and drove across the Country. We were able to bring our cherished doggo Maggie. Mia checked us in and went over everything like a true pro. While on the trip we had one minor issue with the generator. We called customer support and Harvey squared us away in about 30mins. He could not have been more helpful. Upon returning Karen checked us back in. She was just as professional as Mia, and Harvey. The whole experience was AWESOME!! read more

Cruise America - Maggie the dog relaxing on the trip. She loved the RV - RV Rental Near Me - Mesa, Arizona

See all

Everything worked out better than expected! No troubles with rv, check in, or check out. Amazing customer service by Mia! She had so much to do in such a little amount of time but still treated us with kindness, and answered all of our questions happily. Thank you for making our experience here amazing. 10/10 read more

We drove one way from Florida to AZ. Everything went pretty smoothly except for the stove never worked. Luckily we brought our little camping stove. Upon return we were very well taken care by Mia Aldana. We would do it again! read more

Avoid Cruise America - Poorly Maintained RV & Poor Customer Service If I could give zero stars, I would. Our experience renting an RV from Cruise America for a cross-country trip (Ohio to California) was disappointing from the start. We understand that issues can sometimes arise with rentals, but what made this experience truly frustrating was Cruise America's lack of recognition of all the problems we encountered and their inadequate offer of compensation for the subpar unit they provided. Fresh Water System Failure The RV had been winterized, but no one checked if it was actually functioning. The unit wouldn't hold fresh water, forcing us to stop at a Camping World for over an hour while they searched for the shutoff valve. Huge thanks to Camping World for fixing Cruise America's mistake free of charge--something Cruise America should have done before renting it out. Completely Non-Functional Shower The shower floor leaked The faucet wouldn't stop running We had to turn the water pump on and off just to use the sink--otherwise, the leaking shower would quickly fill up the grey tank. No Hot Water We drove an hour and a half out of our way to get the water heater fixed--only for it to still not work properly. Eventually, the hot water tank started leaking, soaking the RV floor. The only way to use water at all was to shut off the hot water entirely. Mechanical & Safety Issues Passenger-side mirror controls were broken, meaning we had to manually adjust the mirror every time we switched drivers. This is unacceptable for a rental meant for long-distance travel. Dirty & Poorly Inspected Interior Broken glass in the sleeping area--a serious safety hazard. Propane & Generator Failures Propane tank was completely empty at pickup. We had to stop and fill it ourselves. Unreliable generator, making it difficult to use appliances when needed. Unresponsive Customer Service While we understand that things can go wrong, what made matters worse was Cruise America's dismissive attitude toward our concerns. When we reached out for assistance, their response was slow and unhelpful. Instead of providing real solutions, they offered only a pittance of compensation for the extensive problems we faced. Final Verdict: Disappointed and Frustrated Cruise America's negligence turned what should have been an incredible road trip into a frustrating and stressful ordeal. For the amount of money they charge, they should be thoroughly inspecting and maintaining their vehicles. Instead, we were stuck troubleshooting their failures the entire trip. With all the issues we had, we asked for a refund of only 1/2 of the rental, as we did drive the vehicle, cooked in it (although propane was empty when we picked it up, and we had to stop to fill the tank), and slept in it. However, their response to our concerns was inadequate, adding to our frustration. Do yourself a favor and rent elsewhere unless Cruise America improves their maintenance and customer service. Brian read more

Cruise America Emailed me days later after they said they would call to schedule a repair or reimbursement for the propane. They never called I don't have ANY missed calls from them just this crappy email at the end of our stay. This is the crap I get now 4 days later. The call was given to them Sunday night when we arrived at our camp ground now it's Thursday and they just now email but don't call just lie about calling. First off there refrigerator isn't working on power so how is that my fault? We have full hookups at the campground and yet they didn't dare to fix or communicate properly. I'm sorry but again this isn't our fault there stuff isn't working and we are forced to use the propane to operate a refrigerator. Oh and don't get me started on all the other things we have found in this RV. So many pictures of how unclean it was and the sofa bed is missing ALL bolts so can't use it as a bed. Their customer service 24/7 hotlines suck. They don't take any blame for there issues or broken devices. Good thing I have taken plenty of pictures and recordings of this RV. Overall safe to say I won't EVER rent from them again. Safe yourself some time and rent elsewhere. read more

Cruise America - RV Rental Near Me - Mesa, Arizona

We completed our RV purchase in Las Vegas, after initiating the process in Mesa. We picked up on Saturday and returned home to Tucson. On arrival we had serious mechanical issues (generator). Left a message to Las Vegas and on Monday they coordinated with Mesa to have the repairs completed on our schedule two days later on Wednesday. On the morning of taking up to Mesa, we had a water leak. On arrival 8am, we informed Robert, who was a little hard to find initially. He stated he would fix the two items with no hassle. We also mentioned a missing smoke detector and he answered my questions on wiring. He made no promises on when it would be completed but expected it to be completed the same day. We rented a car, which took 2 hrs to arrive, Covid issues. And then Robert called to say it was done 3 hours after we dropped off. We finished our plans and returned at 2pm. The work was all completed and we verified. (only thing was Robert did not walk us through the repairs, only said it was done and handed keys, but who cares it was fixed) Can't wait to take our 1st official trip in our new to us RV! read more

It has been nearly a year that we rented an RV out of Nevada. We determined then that was the first and last time. The RV was dusty, old, wood panels in the bedroom area coming off the wall and our dog backing into a nail. And we were provided with one already opened roll of toilet paper, for five nights and four adults, que colmó! We'll pay the extra to have a trailer delivered to our campsite from now on. read more

We recently rented at Cruise America in Mesa, AZ and worked with Mia Aldana for our rental. She was fantastic, very knowledgeable and helpful. We met with her several times prior to our rental and she was friendly and great to work with. She is a pro and we highly recommend her for your next rental at Cruise America. We had a great experience. Thanks Mia! read more

We have been left stranded in a gas station parking lot for the last 24 hours. While driving on the 2 through Northern Montana, we were in slow-moving traffic (15mph) going through construction and lost all braking and power steering control. We pulled off the highway at the earliest opportunity. The tech that came out told us that the power steering hose had detached and that it looked like it hadn't been installed properly. He told us that this was not our fault and that it was only a matter of time before this happened. We've spoken to about 10 different people, only three of whom have been helpful; unfortunately, those three people aren't in a decision-making position. We have been told that we are liable for their issue, to the tune of up to $2500, and that we need to get ourselves, our RV full of stuff and pets, to Billings, MT. We are stuck in a town that has no car, or even a U-Haul rental. -100000/10 for the "Upper Management" making the calls in this company. This is the most crippling issue with this RV, the rest we have reported and we've been thanked for communicating with their team. I can not recommend strongly enough NOT renting from this company because they clearly are putting unsafe vehicles out on the road. Thank God we don't have kids, and that we were moving slowly enough on a flat road to safely stop. read more

I booked the deal for one free night and half miles. Then I find out later that was not the case even though it was from the 25th of June. The original rate was $89 per night and half priced miles. I called back wanting to know why it wasn't booked over the phone correctly the first time. Then reservations proceeded to tell me that because the rate changed I would halve to buy another day to get a free day at an INCREASED rate of $105 per night, tow, zero liability coverage & tax. I had to agree because of prior arrangements made with our trip. This was an inconvenience in itself and cost me more money at my expense. On the day of pick up we checked in and drove to a location to load everything including my trailer to tow. But Cruise America FORGOT to unlock the hitch pin which cause me to waste more time and miles to go back and forth again just to get the pin unlocked. We then drove about 250 miles to our location high in the mountains where we didn't have service. The next morning I ran the generator to heat the water heater. And used the AC. Totaling 1 hr of use. Later that afternoon on the 1st day I turned the generator on to run the AC, water pump and water heater but the cabin filled up with carbon monoxide tremendously. Our 3 children were sitting right in it at the table. We sat outside for a good 2 hours because of the thick exhaust. The alarm went off like crazy. We tried to call customer support at this time but we had no service and the nearest town was very far. Records of this log. The next day, Thursday, I noticed our food was not cool and the freezer was not cold at all. The "check" light on refrigerator was continually blinking. I tried to look into it in the book but nothing. I went outside and heard, click click click continually. This is when I realized that the pilot light for the refrigerator was out. The propane was on. It could not reignite the entire time we were there. I did bring a cooler but that is not what I paid for as far a luxury. Shower, heated water, electricity ect. The rental assistant upon check out went over the RV before departure and stated if we used the water pump without the generator that it will drain thr battery. So we had zero water because we would have no one to jump out battery if we used it! We returned to drop off on time, clean and paid. We did our part but Cruise America failed us tremendously. Upon drop off we were rudely greeted but what I believe her name was is "Mia". A shorter Hispanic lady on Sunday, Mesa location near 1pm. We were about 4 feet away from here and she wreaked of alcohol. Not on that but she was slurring sentences. Blood shot eyes and sweating like a pig. Saying that we were trying to tell her everything stated above but she didn't care. Every time we tried to speak about our situation she rudely interrupted and told us she can't do anything. Without her knowing even half these issues she called a mechanic named Tyler to go to the RV to check us of. What kind of customer service is this. I stated to him, "I smell alcohol on here and she is drunk". He stated she was drinking all night and doesn't even think she slept before work." She wanted nothing to do with us and I'm not sure why. We did our part, paid, cleaned ect. Today, Monday, we went back to rental in Mesa and talked with Jade. She is a manager but has done nothing. We have proof we have called from different phones to try to get someone to answer. No one answers and I'm left in the dark. It's now evening in Phoenix. With all this said I could have towed my nice truck, put a mattress in it and it would have been the exact experience except it would have not cost me $1,200. Maybe $200 in fuel. It seems like no one cares about this. If the luxury on the RV which I paid for was there, working, operating safely and correctly than I would rent again because I have plans in the near future to go back to my secret location for recreation purposes. Someone help. read more

DO NOT- DO NOT rent from Cruise America!!!! I reserved the RV 6 months in advance and received a call 4 days before our trip to be told that they "overbooked" and canceled the RV. I was told that I could drive to Baton Rouge (5 1/2 hours away) to pick one up. Cruise America did NOTHING to help find a RV locally. After 2 hours I was able to find a smaller one in Enterprise. Picked it up and the NIGHTMARE started! Toilet was leaking after the 1st day. The water in the tank that we tried to shower with was brown. It started raining where we were at and we noticed water at the top of the sleeping cabin- it was LEAKING! As we drove the RV back EARLY because we could no longer use the RV it started leaking inside the cabin on the driver's side and passenger side! The only way to contact ANYONE regarding a concern- complaint is by email and it takes 10-15 days for a response. Once they finally did reach out by email only, they have NO desire to compensate for the disaster of an RV that was rented to us. WORST EXPERIENCE EVER!!!!!! read more

This was our first experience renting an RV and we are so thrilled we chose this place! Everyone was so helpful and friendly and we LOVED our RV. I've always wanted to do this and was a little intimidated by the whole process. Everyone here was so informative and the whole process was easier than I thought! I would go out of my way to go here again. Thank you to everyone here who helped make our stressful process easier! read more

Cruise America - RV Rental Near Me - Mesa, Arizona

I got a $9 a night RV rental. My experiences are based on that. We got the standard 25' RV and was pretty well equipped. My friend and I drove up the coast in it. LP gas consumption was lower than expected (used for cooking, fridge, and occasional heat) and we only used a few gallons over the week. Water consumption was higher than expected (one shower a day plus dishes and bathroom) - we would need to empty and fill the tanks every two days. The RV was slow and kind of tired, but ultimately it worked. It did leak onto the cooktop from around the microwave, which was annoying, but if we parked at an angle water rolled down the sides instead of dripping into the stove. Again, $9 a night rental. Can't complain too much. Fuel consumption was about 9.5mpg, so be ready. Staff on both ends of the trip were easy to work with. We didn't have any major problems, and picking up and returning the RV was pretty straightforward. Overall, I'd probably rent from them again, but only if I got one of those good deals. Check on their website for relocation deals; they're usually pretty solid. I don't think I could justify $100 a night for one of these though. TLDR: basic, cheap RV which is worth it if you're not paying too much. read more

No stars deserved. In October, after arriving for a planned RV rental from Calgary to Toronto, they changed the rules on me. I no longer could carry out my plan to cross into the USA for a conference. Despite my best efforts, the operator and staff at the Calgary location could not find a solution. I drove from Vancouver and then had to make alternate arrangements because the insurance was a Permit from Point A to Point B, expired on a specific day, and was not USA approved. Big surprise. Now, Cruise America (for Cruise Canada) is not providing me with compensation, like the $600 gas credit, free 4,000 km & up to 14 nights accommodation. Cruise Canada uses Cruise America for their bookings. read more

Terrible experience twice Customer service no help Poor condition rentals and no one seems to care! Run from them, don't rent!!!!!!! read more

Read the reviews and don't rent from Cruise America. Even if it is the only place you can rent from. You would be better off renting a small car and sleeping in it than the mess of a rental we ended up. Our rental was in October and I immediately wrote a letter to each of the two owners, Randall and Robert Smalley, Jr who are continuing the family business. Their family must be ashamed. Neither of the owners of the company bothered to call us after receiving the letters. We did the usual walk through and when we pointed out the damage on the exterior were told we paid for the extra coverage so don't worry about it. When we were shown levels panel for water, etc and it didn't work, we were assured they were full. Should have been enough red flags but we took the vehicle out. Once we were on the road and in the sunlight we found there was a crack in the windshiel and it was pitted. It was driveable and we were late meeting people so shame on us for continuing. Other problems? Later in the day with the sunlight we could see it filthy. The counter top around the sink was exposed and caught our clothing. The curtains were a mess. It was not possible to close them that night and get privacy. And they were dirty, we found spots of food? on them. Front console seating area was narrow and awkward to in and out of of, as well as being cracked and dirty. The venting area above the microwave was peeling and dropping pieces in the cooking area. The back seats of the driver & passenger side were worn and dirty. The shower was cracked and glued together The shower edge was damaged and pulling away from the shower. The sink lacked caulking and was pulling away from the countertop and leaked. The stairs were peeling and the metal onlong the top step became a tripping hazard. The hose for the water hook up was taped up and leaked. The windows were filithy and we could not open most of them. The windshield wipers did not work and only smeared the rain. The mattresses are vinyl covered yet still seemed dirty after we cleaned them. Coincidence maybe, but my husband ended up with pink eye by the day we came home. We had high winds while camping and had to spend time in the RV waiting out the weather, I have never been so depressed in my life or angry. If we had more time and were not meeting other people at a campground we would have cancelled the rental. Also, take a flash light with you when you check out the interior as it was dark inside and many things didn't come to light until we had been on the road awhile. We rented from the corporate location, the home of Cruise America in Mesa Arizona. And this is the best they have? I will take fault in that we saw some red flags but let our schedule dictate the decision to go ahead with the rental. What a mess. DO NOT EVER RENT FROM CRUISE AMERICA. read more

See all

Overall a great experience. We had a couple of hiccups with equipment that Cruise America team addressed and took care off. Although the RV we rented had more than 100K miles on it, it performed well and operated as expected. It felt like a well-maintained vehicle. The experience of renting an RV was exceptional as it allowed us to be close to nature, but have the essential conveniences. In partial, at our campground there was a No Burn mandate which means we couldn't light a camp fire. The RV stovetop was a lifesaver in that situation. Let alone having access to clean, restroom during a pandemic!! read more

We rented a large RV for 5 days for EDC and had an amazing experience with Cruise America. They were super busy on pick-up day due to the festival. The day before, they decided to open up reservations. I'd recommend they open up reservations sooner in the future on busy days. However, Hannah was able to help us out and we were able to leave early in the day. Jack was super helpful on return. We prepaid for propane, but didn't use any, and he put that credit towards emptying our tank. Highly recommend getting the extra insurance, it's a steal for the value. We messed up the paneling on the side of our RV and didn't have to pay anything. Staff estimated the water tank was good for 3 showers, but we were super efficient and would've had water for 8-10. If you're quick it'll last longer than you think. Overall great experience. We will certainly be repeat customers. read more

This was the worst experience I've ever had with any rental. The RV was not cleaned when I took possession of the vehicle. On the surface it looked okay until it was too late. At the camp site I discovered the black tank was not flushed. I even have video evidence from the walk around that I reviewed later after being overtaken by a horrible pungent smell that ruined our entire ride to Long Beach, Ca. The slinky was damaged which made dumping a challenge. I called numerous times to the corporate office to report these issues in realtime. They were of no help. The lady on the line just told me she'd make notes. I could never quite enjoy my camping trip because the vehicle felt disgusting. We spent an entire day cleaning the RV ourselves just to be able to get through the trip. When I returned the RV, the folks at the counter were unable to give me a receipt as it turned out they gave another customer my a copy of my contract by mistake which this customer signed. They didn't even verify before just handing this customer the keys with a receipt filled with my personal data. All of my personal data was exposed to another customer. That is a privacy and PCI issue. It's considered a breach. With these types of goof-ups I cannot recommend renting from them. When I asked for compensation they pretended not to be able to assist me at desk and that I had to call corporate which I later discovered were in offices upstairs. I have not received any compensation or real assistance yet. Never again. read more

***This is not a review regarding a rental of an RV, rather, it is a review of the Customer Service received while researching the renting of an RV.*** The Yelp reviews regarding this location are in stark contrast; either outstanding or appalling. I thought renting an RV would allow more flexibility on a road trip I'm planning, so I wanted to see each vehicle floorplan personally. Their website was extremely informative. Still, I recommend visiting in person, and checking your selected RV out prior to making reservations. I visited this location mid-morning on Saturday, 19 JAN 2019 AD; there were only 2 people working the rental side of the facility. I went to the sales floor side, and spoke with Scott who answered all of my questions in just a few minutes. If you want a decent price estimate, you need to know your estimated total mileage for your trip, the specific dates and if you want any of the extras they rent. After you figure in the total cost of fuel, the nightly charge and actual mileage, it is about the same cost as a hotel room for two people. (That is if you buy food for the trip and eat most of the meals cooking in the RV - if you go out to eat - an RV presents no real cost savings). The main advantage with the RV is flexibility; once you have it, you can plan your travel time and not worry about hotel check-in times. Per their policy, you can only drive 400 miles per day, as they want to reduce "driver fatigue". The insurance for the vehicle is covered in your rental fee. In the future, I think I may rent an RV for a 5-day trip just to try it out. It looks advantageous if you have infants or very young children, as there is a bathroom and shower to use as needed. Also, if they need to nap/sleep in a climate-controlled environment - this is the way to roll. ***For the sports fans in the Yelp audience: an RV would be +PERFECT+ to Tailgate at a sporting event IN STYLE! You could arrive when the parking lot opens, grill, chill and have a few brewskis before the game! You'd have your own bathroom, refrigerator and you could cook up whatever you wanted inside or out. Heck - you could camp there the night before if you're in a more rural area! Be sure to check the, "Tailgating/RV policy" of the sporting arena you plan to visit and see if they allow RVs. Sometimes they offer special parking passes for, "oversize vehicles". Thanks again to the Yelpers before me - I appreciate your frank & honest reviews regarding this location! read more

See all

Air conditioner didn't work in 100 degree heat. Had to leave my trip early. The manager at the Mesa AZ location gave me a hard time about a refund. Will never rent from there again. Their fleet is getting old, I would rent from somewhere else read more

I made my reservation laite on Wednesday but the young lady took care of me on a phone was more than a combinating he said I got you put me on hold for a few minutes came back and said I got your reservation gave me a better price than I originally got a week before then took care of everything for me then I went to Mesa and Michael took care of everything there and I'm on my way on my trip so far so good read more

See all

RENTER BEWARE - ZERO STAR RATING!!! (Sadly for this review to post, Yelp defaults users to give one star) Do not rent from this company, there are other RV rental places (Good Sam?) that may have a better experience if something should go wrong. Cruise America's business practices are deceptive. They only are 'helpful' IF you travel within your phones ability to have signal or for you to carry a StarLink-type of device. We rented an RV in the last half of July this year for a week (from a satellite, third-party center near Salem, OR) and really got only one day from it - the refrigerator never worked and looked rusted/smelled old, it didn't have a solar panel as advertised, they don't maintain a reliable fleet - when we turned on the generator, the fresh water mixed w the black water and flooded the internal space, customer relations/service is nonexistent... if anything I'm grateful to get my family back home safely and unharmed. But our vacation was ruined due to the lack of maintenance on their vehicle. This company's contract basically states should anything go wrong with anything other than the basic functioning of the vehicle (not any of the RV functions), they are not responsible. Your food goes bad and you don't have water, they are not responsible. Your lost vacation time, that's on you! Despite the mixing of the fresh and black water, they do not cover such a problem. They will take your money and run because if you sign that contract, you are signing off that they hold no responsibility for any mechanical issues or any personal losses that should arise on your trip. You are at the mercy of their ability to due diligence on basic preventive maintenance on their fleet - this goes for every rental location in their system. No satisfaction guarantee... AAA has better roadside assistance than Cruise America! Thank goodness, we brought enough bottled fresh water to drink and use for basic needs, and Lysol to at least spray down the soiled areas!! In sum, if you get a lemon rental you are literally putting you and your loved ones in possible life-endangering conditions. If you swipe upfront, they will take your money and run. They will be unresponsive to any complaints via their façade customer relations email address. No real person has replied yet, and looking at other reviews I don't expect them ever to. Don't waste your vacation time, energy, and money if you want to go dry camping with this joke of a company. What an untrustworthy company and associated company practices - their marketing has to relatively good to put people's lives in a possible life-endangering and health hazardous product. TL;DR - If it looks like the RV hasn't been maintained, then it most likely hasn't been. Unless you have a mechanical sense of things and can spot issues upfront, you won't know until you're in the middle of nowhere that things will not work for you. Of course, if you're willing to take that gamble and risk - please ignore this review. HIGHLY NOT RECOMMENDED TO RENT FROM CRUISE AMERICA - ZERO STAR RATING!! read more

This was our first time renting an RV. Upon arrival things went smoothly. The representative checking us in assured me that all their RV's are current models within 2 years old. "Cleaned and updated regularly". They inspected the outside - not the inside and sent us on our way. We quickly realized that the information was NOT the case. Upon entering the RV it became clear that the RV has seen ALOT of wear and tear, in addition to being very, very dirty. The freezer/refrigerator smelled terrible and was also not turned on prior to pick up. The unit needs 6 hours to just get up to the proper temperature for use. The bathroom....I cannot even explain as I would like to forget it. The soiled fabrics, broken trims, rotten wood, dirty counters etc were something I would expect from a 1 star hotel. Being in the middle of the COVID pandemic, I was shocked that more attention was not taken to ensure a clean environment. Within 2 hours of our extremely loud, uncomfortable and vibrating ride, an interior tire blew out and took out the water reserve tank. After well over an hour on hold waiting for a "emergency" line representative, the call was answered and the representative said there was nothing they could do for us. She also went on to say she was the only call center person on call - this was a Friday evening. (You can google how big this company is and how many RV's they have). The silver lining of this experience were the amazing good samaritans who followed us off the highway and went out of there way to get jacks etc to change the tire for us. We were so thankful for these wonderful people as if it had to been for them we would have been stranded for the night in the middle of nowhere. These people also refused any payment etc from us. GOOD people exist!!! The return process was very enlightening. The line was 6 people long with 2 representatives. While waiting I heard multiple stories of others who had tire blow outs, waited hours for anyone to answer the emergency line and did get stranded. One of the tires shattered the window and the people got drenched during a storm. In a nutshell...I would NOT recommend this company or their RV's. We couldn't wait to get out of it. Maybe check some other sites - RVshare, airbnb, etc to find private, clean, and well maintained RV's to experiment with. The concept may be great with the right RV. read more

We rented the large motorhome for our family vacation. We used it for seven days and drove about 2,500 miles. It was convenient, affordable and very simple. The staff made the process easy and pleasant. We were going to rent a privately owned rig at first, but it quickly got complicated and pricey. Definitely glad we discovered this option. Will definitely go this route again in the future. *Side note: Yes, the rig was obviously used and therefore our expectations were not too high, but it suited our needs and we had no problems with it. Definitely worth the price we paid. read more

Cruise America - Grand Teton National Park, Wyoming - RV Rental Near Me - Mesa, Arizona

See all