Thank you Jeremy, Zack, and Brad. Your professionalism and expertise was greatly appreciated in…read morethis most stressful time. We absolutely loved working with you guys. And a special shout out to Chelice. You are amazing. Always there to answer our questions and help us with scheduling. This was the second move you did for us and we would highly recommend anyone making a move, long or short, this is the company you want taking care of you and your most personal and valuable assets.

I'm not one to leave one-star reviews, because I believe feedback and concerns should be addressed…read moredirectly with the business first. But when you make the effort to address it directly and don't even receive a follow-up or apology, it feels like it warrants sharing the experience publicly. I hired Rapid Moving to move between two houses less than two blocks apart--a move I likely would have done myself if time allowed. I also hired them to pack two of the six rooms in my home: the kitchen and my child's room. Upon arrival, similar to what others have mentioned in reviews, the movers smelled strongly of weed. They were also dressed in what I would consider inappropriate attire for a moving job--oversized clothing and slides. One mover was actively playing a gambling game on his phone while speaking with me and while I was giving them a tour of the house. That same mover stayed on his phone for most of the day, only hanging up when they drove the truck to the new house. At one point he even asked to borrow a charger because his phone had died. Many of the conversations he was having were inappropriate, and I was honestly relieved that my kids were not home to hear them. The move itself wasn't particularly fast, though I wouldn't say they were dragging either. What was strange was that with the truck only about half full and still two rooms of furniture left, they decided to make a trip to the new house to unload and then return for the remaining items. They ultimately finished within the expected time, but the last portion of my belongings was simply left in the living room. They also left an entire box worth of toys behind in my child's room that never made it onto the truck. During the move, they put a large dent in the molding around the bathroom door in my old home and broke one of the steps leading to the upstairs bedroom in the new house. The packing portion was especially disappointing. The movers only brought standard large boxes, not heavy-duty ones. While some delicate items were wrapped, several cocktail glasses were not wrapped at all. Most of the boxes appeared to be packed by simply tossing items inside with no organization or protection. One box that contained all of my cocktail glassware had a cast iron skillet placed on top of it, which resulted in significant breakage. In total I lost about $200 worth of glassware along with two collector plates from Disneyland Paris. In another case, a bottle of olive oil was thrown into a box where the pour spout popped off, leaking oil over the entire contents. Cleanliness was also an issue. The movers left remnants of their lunch throughout several rooms in my old house, including salsa drips on the kitchen counters. We bought them water midway through the move, only to later find empty bottles scattered around the new house. They also left behind their packing supplies--wrapping paper, tape rolls, and leftover boxes. After the move, I made an effort to contact the business directly to discuss my concerns. My call was answered by the receptionist, who was polite and did her best to take notes. However, I was really hoping the owner would follow up with at least a phone call and an apology. Unfortunately, that never happened.