Needed to get a Veteran's driver's license. Wound up being…read morehelped by 'NC' - Nick - and he was as courteous and helpful as someone dealing with the public could be. It's a pleasure coming to this license office.

I've never had an amazing experience at a DMV. It's usually something I dread. Waiting room w/…read morechairs, fresh decor, music, AND you can wait in your car via text updates! The staff member who served me was Amy. She was warm and friendly.

Had to wait about 45-60 minutes on a Wednesday at 11:00 am. But once I was called, Patti was very…read moreefficient in processing my license renewal. I was out within 10 minutes.

By far, this has been the worst experience I've had at a license office when it comes to upper…read moremanagement. The front-end employees have always been nice and welcoming, but unfortunately, I cannot say the same for upper management. I visited on 10/23/24 to take care of my driver's license. On two separate occasions, the Missouri DMV online chat agents confirmed that the documents I provided were sufficient to meet the requirements, and they didn't understand why the supervisor was telling me otherwise. The supervisor came out of the back office with a condescending tone, waving a paper listing the requirements (which I also had in front of me, having printed it from the website). She used the excuse that it was a federal requirement, despite the chat agents advising me to ask them to contact their support team, as everything I had was deemed acceptable. It seems like she wasn't familiar with the proper procedure. Privatized DMVs shouldn't exist unless all staff are properly trained to follow the rules and regulations set by the state. To make matters worse, I was spoken to in a condescending manner simply for asking the individual handling the licenses to show her the photo proof that the DMV agents had deemed acceptable. I'm extremely disappointed in this location, especially since it was recommended to me by a few people.

My most pleasant experience ever renewing my drivers license! A woman checked me in, confirmed I…read morehad the correct documents and told me to take a number. After 5 min I was called, 10 minutes later, I was out the door and done! Well done employees!

What a great office. I'm sorry I didn't get the name of the woman who greeted me but she was…read morelovely. Nicole assisted me with renewing my license. She was professional, friendly and quick. I can't believe a drivers license office would make for such a great experience. Thanks Nicole for the great work you do.

As DMVs go, this one isn't too bad. Over the years there's been changes to how it all works so to…read morespeak. As of late (Q1 2026), when you walk in, there's two seated sections- one for state IDs, permits, and driver licenses, and the other side for everything else. Each seated section operates from a deli-counter style number ticketing system. Walk-in, take a number, have a seat and wait for your number to be called. I found each side moves rather quickly even while the staff are answering phones. My experience also has included only positive and friendly interactions with the staff. Normally going to the DMV is not an enjoyable task on your list, but they treat everyone so pleasantly it's not that bad.

The person at the counter has a sign that says "be mindful of the energy you bring in here" and…read moreanother sign in plain view that says "no dick heads" which are both a terrible, and condescending way to start a transaction. The woman at the counter could stand to implement her own advice and how she treats people. EXTREMELY RUDE. Avoid this location at all costs. They take joy in being unpleasant, and they should be looking for people that actually want to help. Again, avoid this location.

Mackenzie, Joe, Rebecca each went above and beyond to assist me in a complex situation. Not only…read moredid they handle my situation swiftly but they kept the ball rolling so quickly over the course of two days. I am extremely grateful to them.

Probably the best dmv to go to. Lines go pretty quick. Anytime I come, I'm typically in and out…read more They aren't as rude as other dmv locations and they are helpful. It's located in a business mall and 2 resturants nearby so plenty of shared business parking

Great parking. I think this is a location recently moved…read more Friday at 1 pm, in and out within 10 minutes. Staff were quick and friendly. Electronic check in station, enter name, cell number, reason for visit. Nice, clean interior, but very limited seating - with about a dozen hard wooden chairs.

Was repeatedly told I needed an emission test on my 2024 car when I did not. She told me every 2…read moreyears no exceptions. Missouri waives first 2 years if mileage under 40k miles. I almost took a half day and paid for one. I wonder how much other stuff people paying for that's not needed. Need to train better.

Date of Visit: 04/17/2025 - Around 3 PM…read more Wait, if you're reading this and you're at this location for Drivers license renewal, you're in the wrong spot. Do yourself a favor and head toward the Creve Coeur License Office instead. If you're curious why, just read on. This used to be my go-to place for years. Sadly, it's gone completely downhill, and the recent reviews you see here. They're 100% accurate. All those knowledgeable old timers are gone. Everyone is mostly new. I was here for a non-Real ID license renewal. There were only two active counters. Counter 1: Slowly moving but functional. Counter 2: A disaster. I watched one lady (let's call her The Teacher) try to train another woman. Somewhere in that mess, an OTP was needed, but the trainee didn't even have her phone with her. They kept moving in and out, and just like that, one full hour went by with zero progress. After waiting 1.5 hours, when it was finally my turn, I got The Teacher refused to accept both my current license and the renewal letter (both from the DMV!) just because they were from the same department. She wouldn't look at the rest of my valid proofs or even listen. First of all I don't want her to consider my drivers license as proof. But it's one way communication. At this point, I'm genuinely concerned for any student who has to learn from this so-called "teacher" -- this is a failed institution. I left. The next day, I went to the Creve Coeur License Office across 270 with the exact same documents and had my license renewed without any issues. Guess what? It took just 40 minutes for two people to get license renewed without exceptional service.

Usually can find slow times to speed up your application process. Tuesday and Wednesday mornings…read moreare good. Avoid Mondays and Fridays and the end of any month. Pleasant quick and helpful.

Seriously the friendliest, most organized and efficient license office I've ever experienced. This…read moreis a completely different franchisee from the old CWE office. Not that I had any issue with that one. This was the best experience I've had in the nearly 40 years I've been driving. This franchisee needs more offices in the STL Region.

The worst place ever. It's hidden on Lindell in a strip of fast food places…read more The woman at the desk is basically clueless. Waited an hour, although I was second in line. Never got my 'tabs' - rude guy erroneously told me I needed emissions Wasted an entire day - accomplished nothing, and treated horribly

They open at 9am and were already packed. Arrived at 9:30am and was 38 in line. Lots of chairs…read morearound the perimeter to sit and relax while I waited. There was a a TV to watch and of course all the people. The line was moving, names were being called out and everyone seemed very r laxed for a Monday. The facility was clean, well lit and easy to find with GPS.

just had my driver license renewed & what great experience!young lady was so strict & knowledgeable…read morebut very helpful caring & so professional I would challenge any body to find a more helpful caring & knowledgeable DOR Mo license site with people of this calibe! wish I would have got her name but I didn't!What a great asset to state & county of St Charles she is!!! This is the Harvester Mo location!!!!!