I had a positive experience with Jorge Ortiz purchasing a Certified Pre-Owned vehicle. Jorge was quick to answer my questions, polite, friendly and easy to work with. No horrible pressure, no rushing me or telling me someone else will buy the car if I don't 'act now'. We were able to work the deal out completely online and via text as getting on the phone or coming down to talk did not work with my schedule. The pricing was very clear and transparent once we progressed beyond all of my questions. The value for my trade-in matched the highest I received from other dealers from Dallas down to Houston. I believe they are very fair with their trade-in offers. The vehicle was as shown on their website and there were no surprises or concerns when I showed up to purchase the vehicle. The photos matched up to reality. Jorge even took a few more photos for me on areas I had questions about. The finance manager Liti? (I am bad with names) was friendly, quick and efficient. She offered me an extended warranty and that was the extent of any additional add-ons. Pretty easy and straightforward. We got through this part of the transaction easily. Bottled water, coffee and snacks are available in their waiting area. Recommendation if you are buying a car...get there early. I was there at 9AM and when I left shortly thereafter, there were a lot people coming in to purchase. Good luck with your car buying! read more

Dropped my car off for my appointment for an OIL CHANGE at 12:45pm. By 4:30pm, I still hadn't received an update on my car. When I called, they said they were BARELY going to do it. Finally they finished at 5:30 pm but told me to hurry up if I wanted the car back the same day because they close at 6pm. Manny is an unbelievably slow technician with no customer service skills. The least they could have done was stay until I arrived due to their slow service and lack of communication, but I didn't even get a single apology. Can't believe they left me without a car for a whole day for a simple oil change. Either go to a different dealership or avoid manny read more

We found my perfect vehicle here all thanks to Jean Paul (J.P) He was extremely kind, easy to talk to, and thorough. His personality felt like that of an old friend and he went ABOVE and beyond to get me into my VW. 10/10 Would 100% recommend, ask for J.P for the best car buying experience you could hope for! read more

Bought a car here in Nov. I was told they do a run through and completely change and check everything on the car before resale. I took it in December to get serviced at another dealership closer to me and long behold EVERYTHING on it needs repaired or replaced! This place is criminal! read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

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Let me start off by saying, I have never had a positive experience with a mechanic. It's always felt like I'm just throwing money into a pit for it to burn. With this dealership, I had my first experience of enjoying getting my car serviced. I had been under the assumption my entire life that dealership services would far exceed the price of a normal mechanic, and that is true for some services that they provide, but these guys make throwing money into a pit much more enjoyable. I have not been this happy with my car since the day I bought it. Shout out to Richard, and all of the other people that made this experience so enjoyable. Y'all really made my week! read more

Horrible Service. Unrealistic wait times. Salesman that greeted me didn't know the correct information for end of lease customers. Waited over and ended up taking my keys and leaving. read more

Excellent service through-n-through!! The Customer Service provided by employees like Mrs. Huma Pulido is at such a high standard that other businesses should strive for (Seaside California Volkswagen please take note)!! read more

Sketchy Service Staff here! First of all 0 stars I took my vehicle in for a diagnostic to see what was wrong with it on Monday morning. I get a call on Friday apparently they figured out what was wrong with the vehicle it would cost 5000 dollars to fix. Half of the price is just in labor. They totally gave me some different issues from what I was taking it in for. Turns out they messed around with my vehicle to make it mess up to feel forced to have them work on it. Dishonest people here would not recommend any service from this place. read more

I had the pleasure of working with David fire the purchase of a 2020 Mazda 3 hatchback. I spoke to him inn the phone prior to going to dealership, ironically while heading to another dealership. During our brief phone call he gave me the numbers I was in treated in. After wasting my time at the other place I headed to see David. We were able to make a deal within minutes. If I have to buy another car I will go see David. Thank you, to everyone atvl Hiley Volkswagen Arlington. read more

My purchasing process was great. I was taken care of. I give this review 2 stars because of my experience in the service department. I brought my car in due to something wrong with my dashboard. I scheduled this service about a week in a half advance. The lady I scheduled with was tied up with another client. She asked her coworker if he would mind helping me, since she was tied up. I understood and had no problem. Once Richard started to help me things went left. He AGREED to help her, but did everything with an attitude. His voice showed a great amount of frustration and he was very rude. He answered a call while I was standing there and stated he didn't care about helping another person and that he was done helping her. He also stated it wasn't his problem. He then proceeded to slam things and cause a scene. All the other employees were side eyeing him and wondering what his problem was. He was loud on another call stating that he was suppose to go on break over an hour ago and that he's been trying to get out of here! All of this in front of me while I'm trying to check in and get serviced. This behavior was very inappropriate and unprofessional. I felt the head manager should have stepped in instead of just sitting at his desk staring at him shaking his head. Once my loaner vehicle was ready he didn't help at all. He rushed me to sign my contract and didn't ask if I needed help or anything. I had an infant and had to switch a car seat and everything on my own. Just not helpful at all. Won't be taking my car here again. read more

I sold my car to Hiley, Rocky and Carlos helped walk me through the process. They offered more than the online used car buying sites, and I don't regret going with them. read more

Huma is great! Very responsive, schedules my appointments over text which is more convenient for me. Always keeps me in the loop. I needed a windshield replacement and she was able to get it in and replace it within the week. Great service! read more

Today I came in for an oil change, told the service guy that I needed a ride back to work and didn't get one until an hour later! Poor customer service and Very poor COMMUNICATION within the Service department! read more

Bad experience buying here. Buyer beware of the bogus $1000 reconditioning fee they tak on to the price on used cars. I can't believe they brainwashed me into believing that all dealers are charging this fee. I later checked with several dealers who advised they don't charge what the call a recon fee. The used car manager also lied to me and said that the VW Certification was included in the recon fee. I later found out elsewhere that the certification is separate. I called many times after the sale and could not get a hold of a manger, finance manager or the general manager. Then finance cons you into buying their bogus products by supposedly buying down your interest rate. It was all a bunch of lies and a pitiful buying read more

Mike is awesome! He helped us get the best deal and is super professional! :) If I could only rate Mike and not the dealership, he would be a 10/10. The dealership finance is a different story. We waited there for 5 hours, the paperwork was messed up 3 times and we assumed since this dealership is trustworthy, we signed it (Lesson learned, don't trust dealerships)Turns they swindled us out of 2k. They will continue to argue tooth and nail that they did matched the price and that the other dealership gave us, which was incorrect since the numbers did not match. I've dealt with other dealerships before and none of them had been dishonest. If they were straight up honest that they lied to our face, I'll accept that and move on. Long story short, this dealership will find a way to swindle money out of you. read more

Carlos was my original sales rep. We ran financing and after trying to reach him for three consecutive days he never responded despite letting him know that I could put down any amount of money to to finance a vehicle. I finally decide to call the mainline and asked for another sales rep who turned out to be Tsion who is the most honest person of the three that I dealt with. She was much more helpful and got me an approval. I did not negotiate on the price at all I just wanted to buy the car. I was approved for financing and was told I will need to put $500 down to hold the vehicle. I stated that I wanted to at least talk about the rate and term at which point she said a finance person would call me over the phone to discuss. A finance guy named Robert called and provided the rate and term and the numbers did not make sense. Finally I asked to break down the cost of the vehicle and I kid you not it turned out to be $7000 more than the asking price on their website. Here is the reason why m..he explained that there is a reconditioning cost of almost $1300, The sticker price on the vehicle was $3100 more than listed online, and I was required to purchase a $2900 warranty as demanded by the lender. The reconditioning cost was legal but a shady way of marking up the vehicle. The warranty cost is absolutely illegal no consumer is required to purchase a warranty so he obviously lied about that. The sticker price for the vehicle was blamed on the sales rep , He said this is how the price Was presented to him when it reached his desk. Obviously another BS lie. I am a former loan officer Who helped consumers refinance their vehicles vehicles from dealerships just like this one who put the bottom line 1st before their customers. The used car industry can be a shady business and this dealership is on the forefront of leading that industry. I guess buying a vehicle for full asking price is hard to do in this industry. This dealership is a joke, do not shop here people. read more

Got a '11 Jetta exactly two months ago and I'm still very pleased with the car. (I wanted to make sure everything was A OK before I wrote a review) Ken was very helpful and I'm very happy I stopped by here. It took a bit of time to get the car I wanted for the price I wanted but in the end, i left very happy. The only complaint I have is they kinda spammed my e-mail account with annoying alerts (use your spam e-mail when signing up). +1 for free wifi, it helps for when you're waiting to get your car serviced :) read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

Brought in my 2022 atlas for an oil change and a patch on a tire where a nail had punctured it. The nail was right in the middle of the tread and I was told by the service associate Blake Posey that it would be an easy patch. My appointment was at 10:45 am and I was informed that they were a little backed up and my car would be ready at 2 pm. I was also told to text their service number and it would directly go to Blake in order to check on my car. I texted at 2:15 pm to check on my car since I had heard nothing, no response. I then called at 3 pm, was transferred to 5 different people only to be told Blake was busy and he'd call me back. When I finally was called back by Blake at 3:30 I was told my car was being worked on and would be ready at 4, two hours after the initial time I was told. I arrived around 4:30 pm and was informed they had just brought it back and needed to check how much longer. At this point my car had been there for 5 hours for a simple tire patch and oil change. Around 4:50 my car was finally returned to me. Two days later my husband and I were driving to Fredericksburg for the weekend and wouldn't you know it our tire pressure light came on and the tire Hiley Volkswagen "repaired" was flat. We then called Blake's extension twice to assist with how to change the tire and wouldn't you know it, no answer. We finally were able to speak with the service associate Richard. He informed us that they were closed tomorrow and very rudely said that we could bring our car in Monday morning at 7 am, didn't take down our name or make an appointment at all. Moral of the story we are now driving home on a donut going 50 mph due to hiley volkswagen rushing to "fix" our tire. If you need service done I recommend going anywhere else unless you prefer to wait an exuberant amount of time for your vehicle to not be adequately fixed. Discount tire here we come! read more

When we purchased our 2022 Atlas we asked about loaner vehicles. We were told if they had one available yes I would get a loaner when I brought my vehicle in. That was a huge selling point since we live about 30 miles away. When I called to schedule my recall and first service I was told No we don't do loaners.for maintenance. He asked who said they would. I told them my sales person JP. I was told they would get in touch with me about this. I never heard a word. I called JP a week later and he said he would check into it. Never heard back. I called again and he apologized he made a mistake they wouldn't honor what he told us To sell a vehicle they will tell you yes to get your business Lesson learned !! read more

Dennis Post at Hiley is the only Volkswagen associated person I can rate a 5 star. Our 2013 Volkswagen CC with only 90,000 engine lost time and needs to be replaced. We have had every recommended service done at the dealership, including the 90,000 just a week prior to the engine losing time. Dennis Post was responsive and made every effort to help. In the end Volkswagen or Hiley did not offer any help, what so ever. So, we got 90,000 out of the car we bought brand new and took such good care of. Shame on you Hiley VW and Volkswagen Corp. read more

We stumbled into the VW Hiley Dealership of Arlington after a long day of frustrating car shopping at other dealerships all over DFW. Jean Paul immediately greeted us, listened to our criteria, and respected our budget. Long story short, we drove home in the exact car we wanted thanks to John Paul's professionalism and knowledge. Kudos to a great guy and trusted salesperson! read more

My family were loyal customers to Hiley Volkswagen for 11 years; over that time purchasing 3 New vehicles and going to them exclusively for vehicle service and maintenance for those vehicles. In spite of being told to do so, their sales team did not contact me regarding the availability of a 2015 TDI Golf Sportwagen on which my family had placed a deposit on in October 2016. They called a different member of the household and after receiving the message and calling them back, explaining our situation and being told we'd be called back within 10 minutes, we sat by for 40 minutes with no response before deciding to head to the dealership. Upon our arrival to the dealership to find that the vehicle in question had been sold out from under us, we were treated very rudely and unsympathetically by the inept Sales Manager, Albert Moreno. Albert made absolutely no effort to remedy the situation until being prompted to do so. He demonstrated no compassion even after being reminded that we were; as mentioned, long time, loyal customers. Albert, Ricky Santiago and the woman at the information desk were dodgy and unhelpful both over the phone and in person. Again, they only offered to give assistance in anything until being prompted to do so. They are unable to deal with or resolve stressful situations which are of their creation. This is unacceptable service and both existing and prospective customers to Hiley VW should be aware of this going forward. At a time when the public image of Volkswagen is already tarnished, they are furthering the negativity and making the Volkswagen name look even worse. read more

I have been coming here for three years this August. After the manufacture warranty ran out on service for my 2019 VW Beetle, I decided to continue coming. Lori had always been attentive and concerned with the health of my vehicle. This started when I took it there for the first time and had a nail in my tire. She didn't charge me a huge premium for something that was out of my control. She continues to treat my fairly for the following three years. More recently Shawn took extra care to make sure that my car was ready for the road during my 40,000 mike service. He sent a video detailing all of the things he had done during the service. He went above and beyond by fixing my front bumper at no extra charge; thanks Shawn!! I am already planning my 50,000 service. See you in 10,000 miles! read more

if i give a zero. i would. went to lease a car and was told that to locate it. day after day, i was given excuses and was told its her, then not here, we have it here and we are tinitning your windows. i called day before delivery and was told the car i was going to lease was 500 miles away. do not and i repeat do not give them your car (as was asked of me on the night of the deal). you may not see it again....the sales department is trash. buyer beware read more

Haley is terrible in sales and service. Overpriced and game playing is their way of doing things.

I bought a used 2014 Camaro with considerable damage to the front end, rims and windshield. The deal was that the dealership is going to fix the front, rims, and windshield. I took the car the day of signing, and was told to bring it back in a week to begin repairs. Matt (sales manager) told me to bring it in tuesday at 8:30 which I did. He was not there and I waited over 3 hours just to get a loaner. They ended up keeping my car 2 and a half weeks and I had to call over and over just to get updates. The day I picked up the car Seth (used car manager) straight up ingored me sitting back in his little office. The front end was painted very poorly. There are obvious blurred paint spots. They are nice face to face but will not go above and beyond for you. read more

This was a great experience. Tsion was so authentic and kind and made the experience easy and I love my Tiguan. My husband ordered me the muddy buddy trunk liner and when it came in it was the one meant for all 7 seats up so it didn't fit properly. The parts and service manager, Chris, swapped out the small muddy buddy for the large one at no charge (would have cost me $100 more) and even had the shuttle driver deliver it to my house to exchange. My family will be back to see them and Tsion for future purchases. read more

I need to reverse my earlier opinion and 1-star review. Chalk it down to me being cranky or simply dealing with the wrong person. Fast-forward 2 years and here I am, getting my Passat serviced. Multiple people stopped to see if I needed assistance, chatted with me about cars or simply asked how I was doing. Throughout the entire process there, I felt like I was the center of attention and for the amount of money spent on cars these days, you should read more

I would love to thank Mr. JEAN PAUL at (Hiley VW in Arlington, Tx) for being a spectacular salesman and working with myself and my spouse in driving off in our brand new 2021 atlas and 2022 Tiguan. He is a excellent person to talk with and gets the job done. We truly appreciate everything you have done for us. I highly recommend him!! read more

I bought a 2003 New Beetle 1.8 Turbo. Was the only dealer in the DFW area that had a Blue Lagoon Color Concept special model. The salespeople were great and every time I have to go to the service department, they're just as friendly. Clean ultra-modern showroom, the waiting areas are excellent. Free sodas, bottled water and Ethernet ports for your laptops are great. I wish they had wifi though, I don't always carry an Ethernet cable with me. For a no hassle sale, visit Hiley VW! read more

Wife and I purchased a 2013 Volkswagen Golf TDI. We drove four hours from southwest Oklahoma due to the reputation of this dealership and the lack of dealers immediately around us. This was one of the most painless vehicle purchases that I've ever had, and I've owned 30 vehicles. Ken Erwin was our salesman and was extremely professional and very truthful throughout the whole process. There were some issues with the car once we drove four hours back from Dallas. After a quick email to Ken we had an appointment setup and the parts were on order. The dealership was packed with customers the day my wife and I arrived, however we were met promptly by multiple people, including the sales manager. In a world full of poor customer service experiences, Hiley Volkswagen of Arlington is an exception. I would have no problem recommend them to anyone if they're looking for their next vehicle purchases and Ken Erwin is the man to see. read more

Took my 2012 GTI in for hatch latch replacement. And I needed my vehicle back the same day, and Richard Mcquatters the service advisor gave the best customer service I ever experienced in a dealership. I had my GTI back on time as promised. Outstanding customer service by Mr Mcquatters...you are on my A-list Sir. read more

Hiley Volkswagen - Car Dealers Near Me - Arlington, Texas

Great dealership they will make you happy no question. They traded us up from a 2010 cc to 2012 cc certified. Todd in Akram were the best to work with. Call Akram at 817-715-4359 he will get you the best deal possible. read more

If you are ready to be disrespected this is the place to go. They don't care at all about the customer, only about the money that you spend. The service director is a real piece of work. He doesn't return phone calls in a timely manner, 9 days, and when he does he doesn't care at all about you as a customer. He is rude, crass, and overbearing. If you want to be treated well, stay as far away from this place as possible. read more

We were driving through Texas when some warning lights came on in our brand new (6 month old) Tiguan. We found Hiley on a google search and stopped there. There was a closer dealership but Hiley had better reviews. The service (Mo) was extremely helpful and friendly. Apparently the dealership where I purchase d my VW did not service it properly. Hiley fixed the sensor issue and a software recall I was not even aware I needed. I wish I lived in range of Hiley VW because I would service and purchase my cars there. read more

Going to their website and seeing one price of the vehicle without knowing details of the price drop ,it was my understanding that there was room for negotiation especially since it would be a CASH PURCHASE . Then to add insult to injury the car has tons of hail damage the sunroof seemed to have malfunctions and the headrest was missing on an alleged certified preowned vehicle. I do not know what it is about dealerships these days not wanting to negotiate but this dealership along with HENDRICK VOLKSWAGEN will rather see you leave than to sell you a vehicle and end the conversation saying "i have done everything in my power to help you out" read more

The experience of looking, finding, negotiating and buying a care was simply outstanding at Hiley Automotive. Unlike many dealerships, I have dealt with previously when I first began looking for a very specific vehicle through TrueCar I was bombarded with emails from dealerships. I wasn't aware of this so I gave it the benefit of the doubt and I responded to a few explaining what I was looking for. Of all the replies Mike Berry from Hiley was the easiest-going who delivered simply what I was asking for. Nothing more, no asking me to come in right away, no trying to "get me in the store so they could just sell me something" mentality whatsoever, which will instantly turn me away from a dealership. Nope, Mike simply responded to any text I sent, never asking me to get on the phone, never asking to talk via emails, he simply just communicated in whatever manner I was. This was very important to me because if I am texting it is obviously for a reason. I couldn't say enough how much I appreciated that. He offered to take pictures of the vehicle that had 100% of everything I was looking for at their shop. He didn't try to get me into a similar vehicle, he understood that time wasn't a factor and I wanted very specific things and we got just that. The images he sent were ones he took that day. Not images that had been lying around, but images he himself took. These small details matter to someone like me because it shows a vested interest in the user and not the sale. I honestly felt like he cared enough to help me get all the information I needed. Regardless of how many questions I asked, significant or not in his mind, he answered them willingly and without expressing any distaste. I have experienced this before and I understand my personality when it comes to a big purchase can be trying but to Mike, I was just someone he wanted to help out. This isn't something that you find everywhere, Mike is one hell of a person, who happens to be able to help you get a car if you need one. He honed in on details of conversations we had and added surprises here and there which showed just how in tune with wanting to make sure his customer was happy. Hiley Automotive of Arlington prides themselves on exactly this type of experience for their customers and they should because for me, they nailed what a customer experience should feel like. Outstanding work gentlemen, I've never had a better experience. read more

Vehicle breakdowns are not experiences we want to remember. This being said, I had the best experience you could possibly have at Hiley Volkswagen. Mo Qaddura, my Service Advisor gave my family and I 120% when our 2010 VW Sportswagen's clutch failed while driving down the highway during rush hour the Friday before Memorial Day. While driving I noticed my clutch pedal was to the floor all on its own. My wife got on her phone and searched for the closest place to take it. She called and told them what was wrong with the car and they told her to ask for Mo once we arrived. We didn't quite make it, we landed in the parking lot of the dealer next door. Mo got some guys from the shop and they helped us push the rest of the way. By this time, the shop is about to close and so is the car rental place. I forgot to say that we live 2 hours north and were on our way to Houston for the long weekend. Long story short, Mo got us a loaner car so we could go to a hotel and the guys in the shop dropped the transmission and fixed everything the next day so we could continue our trip. AAA service all around. read more

If I could give negative stars I would. This place sucks. When I attempted to buy or lease a car from this dealership it turned into a complete disaster. So, I bought my car elsewhere. What's worse was when I went to their service department to have my car looked at. Omg, some ass named Mo had the audacity to not only raise his voice at me, but then ran to the service manager like a little b**ch to ensure the manager agreed with him on how to proceed with my car. They essentially wasted my entire day, claimed there was nothing wrong with the car, yet the same issue persists. I should have known better. Every Hiley dealership I tried to purchase a car from had poor service. Their sales people were ill mannered, and condescending. Now this service experience was awful. So, heed my warning. read more

Whenever I can get in they do a great job. That being said, I feel as if they do not have enough resources to be proficient. Trying to make an appointment is always too far out, especially for matters that need to be taken care of quickly. I needed a big service done to my car and they do not have enough loaner cars. Not everyone can just take off work. Vandergrift always has your back and can efficiently meet your needs at a moment notice. read more