I was skeptical since i am in Austin but they went above and beyond and delivered my car. I paid over the phone signed papers over the phone. It was a breeze. I do recommend. read more

Finding out Autoplex has multiple locations promoting to sell the same car at different prices and locations. Salesperson agreed to meet me there at assigned location and time to see a car, never had the car there. A waste of time with their games. Very unprofessional read more

I'm sharing this as a warning (google and yelp) - especially for anyone considering an out-of-state purchase. I bought a 23' Escalade V from Hurst Autoplex in January, and the experience has been extremely disappointing. When the car arrived, it had visible damage to the hood and front lower fender that was never disclosed by the sales team. More concerning, I immediately noticed a steering wheel shake when I first drove the SUV. I raised this issue with the salesperson (LA) he assured me that everything was fine and "passed inspections". That assurance turned out to be completely inaccurate. After getting the vehicle inspected by a local shop near me, the findings: - One wheel was bent and out of balance - Another wheel had already been repaired and required excessive weight to rebalance (terrible weld job) - Additional tire repositioning was needed due to irregularities The final recommendation: replace all wheels and tires This is not normal wear and tear - this was an issue on a $100K+ Escalade that should have been fully disclosed or taken care of prior to sale. I gave the dealership the opportunity to make things right, but after some initial communication, I was ultimately ghosted by Esther E and Kevin S. I was forced to spend an additional $7,000 out-of-pocket to replace the wheels and tires. Do your due diligence. If you're buying from out of state, do not rely on verbal assurances. Get a third-party inspection before purchase. This experience showed a clear lack of transparency and accountability, they presented well on Instagram but the reality wasn't the same. Truly disappointing..... read more

Hurst Autoplex Mitsubishi - Car Dealers Near Me - Hurst, Texas

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These guys are so great that I had to write a Google and Yelp review, so I apologize for the redundancy! If I ever need a speciality vehicle located, I will 100% use the folks at Hurst Mitsubishi. Look, car buying should not be an enjoyable experience as you're stressed about factors ranging from is the car reliable to is this the appropriate financial decision. However, the folks at the Autoplex provide a stress free, no pressure buying situation! It's the one dealer where you don't feel like you need to be braced and prepared for a battle because they truly want to build a strong rapport, so that you will use them in the future and recommend them to friends and family. They blew their objectives out of the water. Kevin Courtney and Rod, are some of the coolest vehicle specialist I've ever met. The damn, experience was so great I'd consider going on a vacation cruise with them because they are that real. David in finance won't pressure you to sign up for warranties that you may not need, but he does a very good job informing you of why you might consider coverage. Again, this is a dealer that I will not hesitate to use again! read more

Hurst Autoplex Mitsubishi - Zl1 - Car Dealers Near Me - Hurst, Texas

I had a horrible experience and service with Hurst Autoplex. I brought my wife's brand new 2026 F-250 to have a lift kit installed, and it was a disaster. Her previous 2025 f250 was totaled via hail damage so we swapped the relatively new suspension and wheels & tires over to the new truck . I've bought two trucks from them before, trusted you with lift kits before. This time, I picked it up and the truck was pulling hard to the right the second I left. The manager gabe told me he confirmed it was put on the alignment machine and test driven by the tech who did the work but to come back so they could double check it, but was out to lunch when I returned so I talked to the tech that did the work directly and he actually said to me and my wife directly that he didn't do an alignment and I didn't even need an alignment--he said "on these trucks you just straighten the steering wheel along with the tires being straight". Ridiculous. Both myself, my wife and the auto plex sales rep who was standing there with us were literally speechless when he said that as that is obviously 100% incorrect. I left and took the truck with me as I clearly had zero confidence after that statement and realized the management had no issue lying about work not actually completed and took it directly to my local forddealer and had them do a full alignment, which of course was significantly out of line. The manager agreed to pay ford after being called out about lying to me and charging me anyways and then A few days later I see they didn't even bolt the steering stabilizer in--just left it hanging with neither bolt in place. I forwarded that info and pictures over to their manager and got zero response. Not only was I quoted $5,300 flat including the tow there, they overcharged me by $1800 without any heads up or explanation and lied about the work, and risked our safety. I will never recommend Hurst or Lewisville Autoplex to anyone again. They are beyond incompetent and then continue with deceptive trade practices to cover their inability to do their job correctly. read more

Hurst Autoplex Mitsubishi - Car Dealers Near Me - Hurst, Texas

I recently bought a 2020 F350 from a Hurst Autoplex Mitsubishi about 3 weeks ago and asked about a second key. They said they did not have a second key but would try and look for it. While with the sales representative Steve Glynn he called the previous owner on speaker and the owner confirmed he did infact give them 2 keys when the vehicle was traded in. When I asked about the second key again he said he would get me a key made and it was written on sheet of what they owe the customer. He told me to call him the following Monday, which I did but did not get a response. After multiple attempts to contact him, he is not responding to any of my phone calls or text messages. When I call the dealer I am getting hung up on while all I wanted was the second key I was promised. It's funny because when I was working with another sale person named Mustafa I believe he hold me a second key was already made for me since they have a guy who makes keys go to the facility frequently. If it's too much work, just say so. read more

I traded in and purchased a vehicle from a few hours away over the phone and Hurst was easy to work with through out the whole process, which was able to be completed in just a couple days. There were a few minor issues after I had already paid for the vehicle sight unseen. Hurst did right very quickly on both occasions and handled the situation like they actually cared about my experience, even after the transaction was completed. I highly recommend Jimmy and Nico and I was very impressed with the inventory in stock read more

Just telling the truth to your customer and don't over promising .and I have proof that saying to 2 keys not 1 key and going back and forth with the manger and he stop answering my calls Then said no we don't have the extra key go buy one and it did cost me $822 read more

I went in for a transmission service on my 2015 Mitsubishi Outlander Sport. The issue is that the fluid is leaking after the service. It wasn't leaking before that. When I checked yesterday, the dipstick showed the level was quite low. I also checked the transmission pan under the car, and it's leaking. I called Nathan again to see if he could help. I explained the situation and sent him the picture. He said it's unlikely to be their fault because, according to the picture, the leak isn't coming from the drain plug. He mentioned that they only drained fluid by removing the plug. My main concern is why this happened right after the service, when everything was fine before. He offered for me to come back to the service center, which is 35 miles away from my house, and said they'd cover the towing if it turns out to be their fault. However, diagnosing the issue would take a full day. I'd prefer to go to a local service center and have them cover the cost if the mechanic confirms it's their fault. I would trust a third-party mechanic more in this situation, and I don't want to spend money on Uber rides to and from the service center. Unfortunately, Nathan insists that I come back to their service center. I've decided not to return to this service center and to forget about the money I paid. I'll take my car to a local service center to get the issue resolved. I hope this helps. read more

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These guys went above and beyond! I had a unique situation, trading in two vehicles, needing to move over accessories, making sure I didn't go without a car throughout the process. They treated me like family and I don't feel I would've gotten this level of service and care anywhere else! This year I purchased my third vehicle from them and will continue to do so!! Michael, Breece, Gabe and David thank you for helping me jump through hoops to get me the baddest vehicle yet!! read more

Hurst Autoplex Mitsubishi - Car Dealers Near Me - Hurst, Texas

Thanks God! Online purchase: Promises made, promises delivered! An overall excellent transaction with salesman Bryant and Finance Officer Esther Espiricueta. I had a VERY traumatic online attempted car sale this summer with a dealer in Utah. After 4 months the owner finally resolved it but my credit and emotional well-being took a hit. Although I was leery, I am joyful of the outcome here at Hurst Autoplex Mitsubishi! From the initial contact to the delivery of my Ford Explorer- everything was pleasant, polite, patient, and professional. Even the delivery driver who delivered my vehicle was neat, clean, sharp and pretty good-looking! There were NO HIDDEN FEES or contractual traps, just plain ol' good business. Refreshing! read more

Hurst Autoplex Mitsubishi - Ford Explorer Limited 4x4 dual moon roof - Car Dealers Near Me - Hurst, Texas

Being a California resident, buying out of state was not as hard as I thought. Called ahead and spoke to Luke Graves who became my sales associate. Told him what I was looking for and he was able to deliver. The entire buying process and experience was very swift and smooth. I will definitely recommend this dealership and their staff to anyone searching for their dream car/truck. read more

Hurst Autoplex Mitsubishi - 2024 GMC 2500HD Denali Ultimate - Car Dealers Near Me - Hurst, Texas

So Bad! Nathan and his team of good old fellas will just buy your.trust then basically rape u! Then try and refer u to persons for sales!!! So disappointed in this place bought TwO outlanders but never never will I buy from this place or deal it's maintenance Dept! What screw job!!!!!!!!! And right before X-mas thanks Nathan!!! read more

Just bought another vehicle online with David Brigham and Hurst Autoplex. Everything was efficient and properly funded and time saving paperwork online. Another good experience....I highly recommend the professionalism and service. They listen. read more

Stay away from the 2022 outlander After 5 repair attempts the hood issue is still not fixed. The radio has been replaced, the window regulators, motors, and switches have all been replaced, and are still not fixed. Do not recommend a 2022 outlander to anyone, there have been serious defects and oversights in quality control relating to vehicle safety with this model. There is now a fuel pump recall and the vehicle fails to start 75% of the time, and stalls out while driving now. There is a judder in the transmission and the vehicle does not accelerate over 30 mph at times. This is the worst new car purchase we have made. Stay far away read more

Worst service department I've ever had to deal brought my truck in for an issue. They couldn't even diagnose the problem and then replaced the coolant, seal, and thermostat and now I have a coolant hose leak. My truck is in worse shape than when I brought it in. read more

Fantastic buying experience, Kevin Pak was an amazing help. Very smooth and easy, highly recommend him and the team at Hurst Autoplex.

Well my review was pretty rough initially as I had some issues. However the GM called me and apologized and actually took accountability. They couldn't fix the issue however advised they should have. He was available for calls and texts and helped me with everything I needed without hesitation. Do accidents happen yes, was it a learning lesson yes. Do I highly appreciate how they handled it... beyond words..... minus a mess up this place is actually a really awesome dealership. I'd come back still and recommend them. read more

Do's and dont's Don't expect them to fully disclose prices for repairs until after they have completed service. Do expect to pay upwards of four times over what you were orginally quoted when you arrive Don't expect anyone to answer the phone, return calls, care about your safety or have any type of proper communication Do expect that if you drop off your vehicle it will be kept for upwards of a week without any contact and sometimes without any repairs completed Don't expect your vehicle to be returned to you the same or better than when you dropped it off Do expect to be stranded, or having to search for another shop to fix or complete your repairs Don't expect to be cared for Do expect to hear plenty of excuses, and upsales Dont get your service done here Do hope this helps you Don't play their games read more

Quite frankly the worst place I have ever brought my car. Terrible service, inefficient communication, poor information and an unnecessary Covid19 joke from one of the servicemen. I won't ever bring my car there again. You'd think w the prices they charge they could figure out what the issue is but no, just charged me for something else hoping to "fix" the problem. Never said sorry we messed up or thank you for bringing your car here, just a bunch of we can't figure it out and we'll look again. Yeah. No. read more

Great Dealership, most sales reps have been in the business for many years. Steve Glynn is amazing his attention to detail and customer service is unparalleled in the car business. If you are looking to buy a car he is your guy for a fair deal at the best price possible!! I got the truck I was looking for at a fair price and I am very happy Bert N read more

So I started working on a deal with salesman Mitchell Grim last week. They offered me a deal in writing but I had to wait for the registration on my vehicle to process before I could trade it in. I stayed in contact with Mitchell and as soon as my registration cleared I borrowed the $1398 cash need for the difference they quoted me. I called Mitchell he said great come in, pay your difference and we will finish the deal, the car is in make ready. When I got there Mitchell said he made a mistake and quoted the wrong car that they would need $3000 or more to make the deal (even though they messed up). They refused to stand by the original deal they promised. Now I have a loan for nothing. I DO NOT recommend this dealership due to lack of integrity! read more

Best experience I've had at any car dealership. The experience was easy and the customer service was excellent. Prices on website was the same as dealership. read more

All service here! I've not bought a car here yet... however, if their car buying experience is anything like their service department, I look forward to the process. I initially bought my 2012 Mitsubishi Outlander Sport out in Irving. Either HAM wasn't here yet, or I was sadly unaware of them. As soon as I found them, I started taking my Outlander to HAM and specifically Nathan in the service department. Nathan has to be one of the most courteous service advisors I have ever met. Friendly and professional, he always seemed to have genuine interest in my questions and concerns. And always had great answers for me. There were times I would go in for simple services, and he would always find the best deal possible for me to what I needed at the time. The rest of the department followed in suit. I've always been treated extremely well even though I unfortunately bought my car at another dealership, and is now 6 years old. I look forward to a long working relationship with Nathan and the rest of the Hurst Autoplex Mitsubishi family. read more

06/25/19: so my fiance dropped our car off at Discount Tire today to have our back tires replaced, then Hurst Autoplex (Mitsubishi) to have our alignment done. After the alignment was paid for I was about to pull out of the dealership and notice 2 HUGE holes and a crack going across my windshield... They're trying to tell me that it was brought in that way, and that they have pictures of when it was dropped off. (they didn't take pictures of the car in front of us like they usually do.) When I asked them to to pull the pictures up on the tablet they use so I could see the timestamps, of course they couldn't figure out how to do it. They finally were able to pull it up on their PC, but no timestamps were anywhere on the pictures.. There's no way in hell that he wouldn't have noticed that damage driving from discount tires 2 minutes down the road, to Mitsubishi. I noticed it THE SECOND I got in the car to drive away. I'm livid and feel like I'm going to have no choice but to pay to replace this myself.. 6/26/19: we had discount tires verify that it left their shop undamaged. we make a trip down to talk to the general manager up at Mitsubishi. he was very arrogant and of no help at all. they're still unable to show us a timestamped photo, and when asking for the camera footage of our car coming in damaged, it was one excuse after another. we were also indirectly called liars about having discount verify it leaving their shop undamaged. we have disputed the payment for the alignment we had done, and reported this to the BBB. Since their Hurst location was of no help, I contacted Lewisville who also did nothing for us. They tried selling me another windshield.. oh yea and a new car. Do yourselves a favor and go elsewhere. we are now having to pay out of pocket for a new windshield. read more

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I connected with Sales Manager, Steve Glynn via Cars.com. The truck they had looked like the right one for me and we came to fair deal over the phone with minimal haggling and no BS. I got in the car the next morning and made the drive from Austin to Hurst. When I got there the truck was exactly as advertised. We got the deal done in just over an hour, which is amazing. Clint, the finance manager didn't try to sell me something I didn't want or need. That is astonishing given most of my experiences in the finance mgr office. What a bunch of professionals. They even offered us BBQ! I highly recommend Steve and the team at Hurst Autoplex. I'll do business with them again. read more

I wish I could leave a 0 star review, but since I can't I will try and start this off with something positive about my visit there. They offered me a water bottle. That was nice. Unfortunately everything else could not have gone any worse here yesterday. I live in the Houston area, so when I found the exact car I wanted online at this dealership I sent an email immediately to make an appointment to go see it within a few days. I was told by the salesperson I was in contact with (Jimmy Hawes) that he would let me know if the car sold within the few days before my appointment. Good news! The day of my appointment rolls around with no bad news from Jimmy so I'm feeling excited about going to buy this car! I receive a confirmation email at 11:23am confirming the 12:30 appointment, saying the vehicle will be ready when I got there, and to ask for Jimmy when I arrived. My mom and I arrive at the dealership 15 minutes early to the sight of this car that I'm here to see coming back from a test drive and someone else finalizing their purchase. Jimmy was nowhere to be found. How do you make an appointment to show a car and then NOT be at the dealership in time for the appointment. I understand that i had no hold on this vehicle and that they couldn't have stopped the purchase while it was in motion with the other person, BUT it is absolutely unreasonable to sell a car to a walk-in 15 minutes before someone shows up for their APPOINTMENT to see that exact car. Tell the walk in to wait 30 minutes so that you can honor the appointment and see if it falls through for me. That would've been such an easy solution that no one thought to do. Horrible customer service from this place and Jimmy especially. read more

Great service would not go anywhere else to get our vehicle taken care of. Friendly knowledgeable and fast service.

I am not the type of person to take my time and review many places but i have given this dealership numerous chances to contact me back after purchasing my car from them. I purchased my vehicle April 3rd of this year. They brought the vehicle to me from the dealership and I did a trade, signed all the paperwork here at my home and they took my trade in back. First things first they only gave me 1 key for my durango that was already dead. Everytime i got in the car it would tell me "low battery key fob" and would hardly work to unlock/lock my car. I told them about this and a crack in the taillight and the manager said he would have someone come pick up my car and take it back to get me a second key fob and fix taillight. Also, during this pandemic my other car loan took forever to show as paid off so this dealership was getting anxious and took it upon themselves to RERUN my credit without notifying me or asking for permission after I had already been approved by a bank with them. This is the most infuriating part. 8 additional hard inquiries on my credit with no permission from me to do so and they didnt even apologize. After all this I STILL havent heard from them after sending 3 emails and leaving 2 voicemails. They have not mailed me my plates either that expired in the beginning of June. So as you can see my recommendation would to definitely stay away from this dealership as they just want to make the sale and never help again. Hopefully after this review someone will finally reach out to me asking to finally step up and fix all my problems as they should have done from day 1. read more

Mitchell was very professional and went above and beyond for my husband today. If you're looking for true customer service this is the place and he is your guy. Rest assured your mind will be at ease when purchasing a vehicle from him! read more

Can I give 10 stars? My experience could not have been better. I first spoke to Michael Baum, who listened without judgment to my situation (bad credit, limited income) and offered to help me find a car I could afford. Cameron Derentz greeted me when I arrived with my dad and showed me a few vehicles. Everyone was kind to me and made sure I got something I felt comfortable and safe in. Richard Pugh came by and met me and my dad. The whole process took less than two hours and I ended up with a brand new, affordable vehicle that I love. All those involved have followed up and made sure I know they're available to answer any questions. I will recommend Hurst Autoplex Mitsubishi to all my friends and relatives - especially single women who don't want to haggle or get talked into something they can't afford. I trust these guys are genuine and great people, in addition to being reliable, knowledgeable "car guys." ***** read more

I purchased a Mitsubishi Mirage for my son last December (his first car). Esther made the car buying process a breeze - fast and efficient - and the financing department was great too - didn't waste my time and got us out the door quickly. Unfortunately 5 months later, someone hit my son's car while it was parked and the car was totaled. I called Esther right after it happened and told her about it - she took care of everything so our 2nd car buying process was even faster. My son loves his new car - another Mirage - and he got to pick the color this time, a blue one. My younger son will be in the car buying market soon and you can bet I will be buying it from Esther at Hurst Mitsubishi. Thank you Esther and thank you Hurst Mitsubishi! read more

There was some initial misunderstanding about the features of a vehicle. The Outlander PHEV apparantly doesn't get a lot of attention around here. I was pretty upset about it at first and I felt like it took longer but over all they really did make a lot of effort to help me out and come to a solution where everybody would be happy again. There was no high pressure during sales. Jonathan Lopez is very personable and did a great job with handling things. Their service department did a lot a legwork in trying to research and to help me learn more about the car. In the end I'm happy with the car it just had a surprising learning curve that I didn't expect. (It can be driven simply but there's a lot you can do with it). The people here defied my expectations of car sales men and really went above and beyond to help me out. read more

Always a great buying experience. Breece and Michael took awesome care of me from start to finish. I highly recommend Hurst Autoplex for the purchase of your next car. The dealership is nice and new right off 820. Go see them for your next car or truck! read more

Steve Glynn at Hurst is a rock star! I bought a Corvette (unseen in person) via his website and had it delivered to San Diego. Bold move, I know...but COVID concerns precluded me from flying to see the car. Steve was very attentive every step of the way and helped to assuage all the fears that I had about such a big online purchase. I highly recommend Steve Glynn and Hurst Autoplex. Another satisified customer! read more

Went into for routine oil change that I get with my maintenance package on my vehicle and they tell me I have a nail in the side wall of my tire and it's not fixable so I need a new tire for $159. I agree to it, the total comes out to $100 more.... labor, taxes, shop supplies.... $250 for one tire. RIP OFF. jydZup-tigmyk-4sopvi read more

I purchased a 2011 Lamborghini Gallardo from hurst back in november. Viewed the car through ebay as well as other pictures and settled the deal with Steve Glynn over the phone. Wired the money and flew in to pick the car up 2 days later. I was told they didn't have the title and the paperwork ready so they would have to mail it to me. Not a big deal as long as I get it in under 30 days to avoid a late fee in Georgia. Well it showed up on day 30 after I asked them about it several times. I was forced to pay a $400 fee the next day when I registered it. Called Steve ASAP and he assured me they would cover it since it was their fault. Sadly I still haven't received anything from them. It's too bad because I had a pretty good experience other than that but I can't give anyone a good review that doesn't fix their costly mistakes. read more

One of the best car buying experiences we have ever had. No pressure sales. Clean and friendly. The dealership is smaller so when you go back for service you recognize the same people. We worked with Breese and the next time we need a car, new or used, we will go back to him hands down. We told him what we wanted and he sold us what we wanted. He is super personable and a truly nice guy. In addition, getting service there is a piece of cake. read more

This is my first experience buying a car over the internet. Steve Glynn was very transparent and the car was just as expected. His service was great and we are very happy with the car. The car was damaged in shipping but they stood behind it and took care of the repair immediately! Thanks Steve for the great service! read more

This is the worst dealership that I have ever dealt witth in customer relations agter you purchase a car from them. I bought a 2019 BMW and paid in full for the car. I had an issue w mechanics a few weeks afterwards and was told I would have to leave my car there for several days /weeKs until they could get it to re-duplicate the problem with out being offered any option. I was not notified that my tags came in and had to follow up myself and the title for the car that I paid for was apparently lost in the mail and ots somehow my responsibility to request another one from the DMV. If you need any customer service after the fact, do not buy a car here. You will not get any! read more