I'm currently recovering from an L4-L5/S1 fusion, so physical therapy is not optional for me. It is…read moreessential. Logan is outstanding. Easily one of the best physical therapists I've worked with. Knowledgeable, attentive, and genuinely invested in my recovery.

This is specific to the Bee Cave location. Totally unprofessional group there. The therapist spends…read more15 minutes with you, after making you wait 15 min for your scheduled appt. There is a little dog, jumping up and down the tables, not what someone in pain wants to deal with. The therapist doesn't give you a plan of treatment, makes you fill out a survey on her and the location while she looks over your shoulder and your done. That is the complete evaluation that they charge you $200 for. I went elsewhere. If the first visit was that bad, what is your treatment going to be like? I would have given them 1 star but the location was new and clean.

A family member really needed help and Austin Recovery was the first place she was willing to admit…read moreherself in to. They accept insurance and offer payment plans. The Executive Director personally made time to encourage my family member and she was supported throughout her stay. The transition from residential to outpatient was immediate and she was so proud of herself when she completed. Thank you!

From the owner: Austin Recovery's full continuum of care for substance dependence includes:…read more* Residential 30 and 90-day programs, for adult men and women and including individualized and group treatment. * Medical Detox for adult men and women. * Family House: Austin Recovery is one of only a handful of treatment centers in Texas offering women the opportunity to bring their children (ages 0-5) with them into 90 days of treatment by providing onsite daycare and a parent educator. This allows women to focus fully on recovery without worrying about their family. * Outpatient and Aftercare Services: weekly counseling and classes. * Alumni Association: The Austin Recovery Alumni Association helps clients transition to a new life with new friends in sobriety. The ultimate goal is recovery without relapse and establishing healthy behaviors.

I've had unresolved issues with over-payment of 4 copays since December 2016 and it's now April…read more2017. The billing department used by this healthcare operation acknowledges the office staff, Robin, overcharged my copay by more than double, after insurance processing, but they will not refund my over-payment after multiple calls. I've called and asked to talk to the provider, Dr. Dorea Wilder, but get no response from her. I'm rather surprised and disappointed by this poor customer service. I won't be returning for care and wouldn't recommend to anyone, unfortunately.

When I have an injury I always go to see Dr. Wilder. She is extremely knowledgeable and helpful…read moreand it's more like visiting a friend than a doctor. She deviates somewhat from the stereotypical chiropractic by mixing in sports rehab that includes stretching, muscle manipulation, exercises and a variety of other therapies in-house. They spend a lot of time with you. The facility has been owned by 4 different entities in the last few years and some people had insurance billing issues with one of them but don't hold that against Dr. Wilder - she and her staff are first rate.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

I'm giving them two stars because the therapists were helpful. My issues are to do with the PHP…read morehouse. My son was there for two-three weeks. Initially, it went well. He had no problem with the other residents, but the house techs/managers, whatever they're called, were another story. First of all, my son has serious mental illness and alcoholism. He really wanted to get sober and because RU has a focus on music, we felt it would be a good fit for him. He is a talented guitar player and has been trying to find his place in the world of music. He was happy to have a place to go and participate in a PHP. Then, the first incident. They lost a psych med that had just been filled for him. So he went without his medication for most of the day. When he got upset about it, they told him he needed to learn to "live life on life's terms". Really? That's what you say to someone who is struggling to stay sober and needs those meds to function on a basic level? They did finally manage to get half a prescription filled that they paid for, then told him that his mother would have to pay for the other half. Uh...no. You lost them, you buy them. This was the first call I made. I spoke with a house manager, who yes ma'amed me to death. He assured me they would be giving him his meds. He finally got them that evening. I did get to speak with a nurse who assured me that I would not be required to pay for any of the lost medication. Each day brought something new. He went to get his meds and the person passing them told him that his long hair made him "look gay". Not huge - but inappropriate. He and several other housemates were ill and taken to urgent care. He was diagnosed with flu and the doctor sent a prescription for Tamiflu. They did not pick up the prescription. So, he stayed sick. The doctor told him not to go to programming if he had a fever. He woke up the day after with a fever and told the house manager that he wasn't going to programming. He was then kicked out of the program. No place to go. No money. Sick with the flu. He called me, completely distraught. I was at work and I had to take time out of my day to call the clinical manager (Douglas). I was enraged. He listened to my ranting, and informed me that my son was "toxic to the household", and was threatening the staff, or cursing them out. I told him exactly what had been going on, and that my son did not want to go. To his credit, he did go speak with my son and apologized when he found out what had been happening. However, at that point, the damage had been done. I have never, ever heard my son so down and depressed. He felt that he had no one there to talk to. He ended up leaving the next day and stayed at an airbnb for a few days. He was to the point of talking about suicide. I am happy that he instead connected with sober friends and is moving into a sober living house. I do not recommend Recovery Unplugged. We had such hope and this was a huge letdown. Counselor Tracy was wonderful, and he did like his case manager as well, but he PHP house needs a major staff overhaul. People who are trying to recover need a supportive environment with people who have clinical expertise. I know he was not the only one who had this type of experience.

Please read this review before making the same mistake a made. I have been stuggling with this…read moreproblem since 2016 and Recovery Unplugged in Florida and Annandale Virginia have helped me process so many challenges and traumatic events. I made the mistake to not read any reviews and trusted the recomendations thinking I was going to get the help and care that Recovery Unplugged has always provided me with. Turns out my therapist was not a Pshycologist and they were dragging me along. They DO NOT facilitate in house H & I meetings and only take clients to 2/3 meetings a week. The house is packed with 18 guys and filled with flies, there are times where there is no food or drinks and you have to wait 24 hours or eat whatever is left on the pantry. You are only there to be passed around and be separated from your old lifestyle. The groups are repetitive clients fall asleep because they can't engage or motivate them. They advertise YOGA and GYM and this means a garage with one yoga mat and a 3 pieces of worn out equipment. They only have one technician for 18 clients. This person disclosed that she loves working there but they are always undertaff and to quote them "betwen us they can't retain anyone because the pay is way low" On my last morning a pipe broke and we had brown (feces/urine) water draining on top of the kitchen cabinets and stove. I had to leave because I was getting ill. The moment I sign the farewell papers the receptionist came running she said I was trespassing, called the cops and threaten me. They discharge me without meds and had me wait outside. Then she came back and said that they were making an exception and getting my meds. Once she gave them to me she yelled "Now leave my property, you are trespasing", the level of humiliation motivated me to write this and hoping that nobody goes through this experience. This was not the Recovery Unppluged a lot of us have the pleasure of knowing! Anyone that goes to the Florida Location and knows the prestigious name Richie Suppa will understand that this is not the standard of care you receive when trusting the Clinicians at Recovery Unplugged. In Florida both PHP and Residential staff actually care about you. They will motivate you and help you find a sponsor. They will take you to meetings and provide groups that challenge your spirit. Therapist and staff in FLL like Ana, Danny, or Brittanie in Virgnia have changed my life for the better. What happened in Austin was a misrepresentation of a place I Appreciate. Iddle time did nothing good for me other than wan't to truly do the work and never be scammed again.

I needed PT on my left shoulder because of an injury I received many years ago…read more Nicole Zimmerman was extremely educated and treated my injury with multiple exercises designed to address my injury. Soon I'm going to have to have PT for my balance and she's the one I want for this. Everyone there was professional and there was a relaxed atmosphere. Thank you so much Spero PT and especially Nicole. Mark Garner

I had a great experience here at Spero Rehab. Nicole, my PT, was friendly and professional and…read morethoroughly worked on my weak spots. Chris worked diligently to schedule appointments especially one time when I was sick and couldn't make one.

I went to SATG for knee replacement therapy. After having a poor experience with a chain PT…read moreestablishment in the past, I was looking for something smaller and more personal. SATG provided exactly that. I appreciated the one-on-one sessions, as opposed to the 2-3 patients at a time approach used elsewhere. This personal attention made me feel that my treatment was tailored specifically to me rather than just going through the motions. Kelly was my primary therapist, and she was both thorough and professional. She set goals at the beginning of my treatment and closely tracked my progress. Her encouragement as we approached those goals was greatly appreciated. Kelly explained each exercise and its benefits clearly, which I found valuable as someone who relies on information. She also provided exercises for me to do at home and regularly inquired about my progress or any setbacks during our off time. I also had a few sessions with Lee, who was equally skilled. SATG keeps detailed records of your progress, ensuring a smooth transition if another therapist needs to take over. Both Kelly and Lee are friendly and kind individuals. I will definitely return to SATG if and when the need arises.

I had a wonderful experience here today! Every staff person I encountered was pleasant and helpful…read more Sarah is incredibly patient and thorough, and I left feeling confident that I've found the perfect place to help with my knee pain.

Every staffer I encountered during my experience was knowledgeable, encouraging, empathetic, and…read morehad great answers to all my questions at every turn. Moreover, the curriculum itself is accessible, comprehensive, and full of thought-provoking exercises. Grateful to have worked with Sarah, Montenae, and Lauren during this process.

From the owner: Counselink is an outpatient wellness program utilizes innovative and modern approaches to treating…read morea broad range of addiction and co-occurring mental health issues. Our Wellness Clinic covers a full range of care from in-depth assessments to individual therapy, dietitian services and intensive outpatient care. Our wellness programs utilize a positive psychology approach to provide structure and support that help you create a sober and healthy routine, make changes in your thoughts and behaviors, and establish a support network, which are critical elements of long-term recovery.

Recovery Unplugged should get 10 stars out of 5! Their patience is unlimited and they work with…read moreyou from day one until after you get out of the program. The offer detox, residential, IOP, OP, and sober living as well as counseling. Not only do they integrate music into the program, they also accept any recovery program, so if you are not into AA or NA you can try Smart or The Buddhist approach, or a different modality. They don't care, as long as it fits you, and makes you better. I, personally, went with Refuge Recovery strictly in the beginning but attended a many AA meetings because of the scarcity of the Refuge meetings. Later I heard someone talking about step 4 in group and decided that was therapy and I needed it and went with AA and Refuge. At RU you are free to make your recovery path your own. The food at detox and IOP did leave something to be desired (but they are working on it) and the food at residential was fantastic! When you are in between residential and IOP they have you in a very comfortable house and give you a generous allowance to buy your own food. When you are in IOP you of course live on your own, or in sober living. RU's sober living homes are very nice, safe, and secure. You supply your own food and coffee but the house provides cleaning products, furnishings, dishes, cooking supply's, paper towels, etc... RU focuses on getting people better. They don't care what race you are, what religion you are, or are not, or what sexual orientation you are. Everyone is welcome! They emphasize community and communication. You learn so much here. Two things really stick out for me, one being that you don't have to go to treatment many, many times to recover (which I was convinced after the first rehab I was in was the case) and that maybe I should look into AA , and I'm truly happy I did. It's not the path everyone should take but it, along with Refuge fits me very well. The music component was awesome. I'm not musically talented and I can sing a little (but don't know how to play any instruments unless you call making a clarinet screech playing) but being around a group of people, some like me, but many that are well versed in the music business was fantastic! We had an amazing guitarist there that gave me my first guitar lessons who performed with many greats on the road and then gave up that life for something more stable that I am proud to now call my little brother, an amazing keyboardist that rocked the keyboard and has been playing since he was 7 years old, and a number of extremely talented people that either should be or will be stars someday. I had to go to the hospital for an epilepsy study while I was in IOP. Not only did my counselor check up with me to make sure I was ok, but also the staff at IOP and the Alumni staff checked with me and several of the new friends I have made at RU as well. I have seen near miracles happen here too. One of the girls that started the program after I did came in with a warn, resigned look on her face. She had been to treatment many times that year alone. Basically she went to treatment long enough to get a few good night sleep in, and some food, and then turned around and went out and used again. RU changed up her antidepressants and little by little she came to life. She did run away once but it was with another girl who promised her.drugs and a place to live when they got to that girls boyfriends car, the girl said to her boyfriend "oh, she just needs a ride". She realized at that point she'd be better off coming back to RU. After she got to IOP she stopped her indifference and uncaring attitude and actually started to participate in groups and she is now an inspiration to us all! If you have a substance abuse problem or an alcohol problem or know someone who does don't hesitate to come to Recovery Unplugged! The staff is caring, competent and well trained! They truly care!

Absolutely fantastic recovery program with a strong community. As a recent former client my primary…read morereason for choosing Recovery Unplugged was due to all of the terrific input I had received from others within the recovery community. The staff from the techs, to case managers to the therapist were all amazing. What is most impressive about "RU" is the alumni community and their coordinators - it is one of the few recovery centers I have ever heard about that maintains a vigilant connection with clients even after leaving. The program integrates both music and art irregardless of ones skill level or talent. I would highly recommend Recovery Unplugged to anyone seeking a solution to their struggles.

The communication was terrible, the doctor didn't even now about the stuff that was going on in the…read moreunits, they do a conference call once a month but no one is on camera so you can't match faces. My daughter got into trouble serval times, like I said the communication is useless. My daughter tried to harm herself I didn't get no phone call and I asked why and they said because she didn't need an ambulance. WHAT!!! When she returned home she stilled had the scars on her body.

@ATTN:ED PRETTYMAN On December 29th 2023,my grandson was admitted to this facility we were excited…read moreas he had survived a gunshot to the head and was sent home to expire. During that time my grandson was thriving in physical therapy. I recall his therapists Jessica and the other Kristen again he was thriving. During the first few week of Jan 2024, Kobe had been neglected By not being fed, Showered or being changed. The first incident of him not being fed, I asked the nurse and his technician, their response was they thought the night shift fed him. I made a report with the front desk who at the time was Miss Betty. She went on to tell me that this type of behavior was not tolerated. She asked me to fill out an incident report which I did, It was never addressed. Upon my grandson telling me he was being mistreated, I decided to stay Monday through Thursday his case manager Stephanie Carpenter knew of all the things my grandson was going through because I let it be known not only to Mrs. Carpenter but to the nurse manager Chris. Chris assured me that everything would be OK Well it was not Again I stayed Monday through Thursday because no technician was going into the room to check on my grandson nor to change him. I literally would sit back and wait to see how long it would take for someone to come rarely did anyone. I did I talked to the nurse manager Chris and I asked ,"are your technicians under the impression that because I'm in the room they don't have to come in and tend to him?" She responded, "Did you talk to them and ask them why? First of all it is not my job to tell your technicians what they're supposed to do My grandson had lost weight so mid January of 2024 they administered a picc line to feed him on his left arm. not knowing at the time they did not use sterile procedure .Fast forward he went from thriving to not being able to move, talk, open his mouth and unable to do any type of therapy w/Jessica Kristen and his speech therapist. made reference to they have no idea what happened to him as he was thriving His doctor did nothing to figure out what was going on other then to titrate his medications she either went up on milligrams or went down on milligrams but never did any blood work to figure out what was going on Weeks would go on and declined one particular night a tech came in James and he cussed out my grandson not caring that I was in the room we had words and I told Priscilla who was the night charge nurse he was not to come back to his room When I told Miss Carpenter she asked me to fill out an incident report and verbatim say what happened between James and i did on February 16th due to his decline and lack of care his nurse and his technician at that night Roxanne I Requested my grandson be discharged I had walked in on the nurse force feeding my grandson when I asked what she was doing she said I have to give him his meds and he wanted chocolate pudding I said to her how in the hell does he want chocolate pudding when he can't even eat she said he requested chocolate pudding my grandson only likes vanilla I asked them both to leave the room When James cussed us out and I did the incident report nothing was done Nurse manager Chris told me she could not get rid of him because she had to investigate that was never done upon discharging my grandson February 16th 2024 he would end up at the hospital in San Antonio at university after running test it's documented that he Had contracted gram positive and was sepsis The doctor went on to not only verbalize but to put in the report He got the infection via the PICC line administered at Texas Neural Rehabilitation Center I later called Mrs. Carpenter about his results of gram positive and corona virus She said no one at the facility was infected. lack of sterile procedure of his picc line led to sepsis due to the negligence of the nurses who managed his PICC line My grandson was on life support again and would be in the hospital for a month. After learning about the sepsis due to the PICC line I wrote a letter to the Health and Human Services Department to no avail They cited Texas Neural was doing everything they were supposed to do which is funny because they go during the day when they're fully staffed and not at night to see how technicians sit in rooms, empty rooms and watch TV call buttons are going off but they're watching TV or they're on their phones they're on social media I wrote a review back in August 25th of 2024 I'm praying that this review gets to the CEO Ed prettyman, Well I've seen many wonderful reviews It's unfortunate that we had a terrible experience what initially turned out to be great because of Jessica, Kirsten and his speech therapists Too many people knew what was going on including Stephanie Carpenter who Knew my grandson had been there two weeks and witnessed the neglect, but too afraid to advocate for her patients. SHAME ON YOU, JAMES, ROXANNE, CHRIS, ANDREW, ANNA, AND ANY OF THE NURSES WHO WERE PART OF THIS