0 Star -- A Complete Waste of Time
We drove all the way from Makati to Tagaytay for an ocular, only to be completely ignored. First, the security guard asked us 10 different questions and it felt like an interrogation. We felt so unwelcome. Already, it was a terrible experience!
Since we first spoke on October 5 and upon arrival, not a single person from your sales team reached out or followed up -- despite confirming the appointment for October 17 and assuring me that it was "noted."
We waited for 20 minutes in your office, were eventually led to the "blue room" to meet the salespeople, and still waited endlessly. No one seemed to know what was going on. The entire experience was disorganized, unprofessional, and a total embarrassment for what's supposed to be a reputable resort.
What makes this worse is that I had been messaging since October 5, trying to coordinate. Had your team shown even a fraction of professionalism, you could've had a full week's stay from guests who have shared stages with Tony Robbins and Oprah Winfrey, using your amenities daily and generating great exposure for your brand.
Instead, you've shown a complete lack of awareness, urgency, and business sense. Opportunities like this don't knock twice -- and you've managed to slam the door shut on yours. Truly disappointing. read more