This place would've been perfect if I'd booked a low-budget hotel but I didn't. I expected at least an average room.
The balcony door was broken, but I decided to overlook that until I stepped into the bathroom and found flies. And it didn't stop there. The faucet was corroded and broken, and mold and mildew covered the shower & shower doors. Also the shelving was stained and clearly hadn't been cleaned in a long time.
I went downstairs to speak with the receptionist, and asked if I had taken pictures or video. I just looked at her and asked for the manager. He asked to look at it together and looked surprised when he saw the room himself, he called the housekeeping manager to ask what happened. Both of them looked stressed. I pointed out the mildew and told them that doesn't build up in days, it takes weeks, so this room clearly hadn't been properly cleaned. While we were talking, I also noticed every door in the room had visible staining from who knows what. They had no explanation, so they offered to move me to another room. That one was just as bad, so I walked out of the hotel.
Since I'd booked through my credit card company, the hotel couldn't refund me directly that day. I ended up filing a formal complaint with my credit card company, and I was refunded through them instead. read more