always great service. got me set up with the best stuff for my ability. am not a life long customer.

Couldn't be happier with my experience here. I was dreading picking out new ski boots because they are such a pain to try on and buy without knowing how they feel skiing. James went out of his way to get me several styles, talk me through how they should fit my foot and then heated the boots and form fitted them to my feet. I left a happy camper with a new pair of ski boots....and poles....and socks! Can't wait for the ski season next year. read more

We came in for a used board for my daughter and they had a few options for reasonable prices. The selection was great! Everyone was super helpful and friendly! But Matt was the guy who was helping us and went above and beyond to make recommendations and even installed the bindings for us. He was super friendly and helpful! We had a great experience! I would definitely recommend this place! read more

Terrible customer relations. Rude staff. I bought some goggles and some other snowboard accessories and when I asked the guy at the front counter how much it would run me to switch my bindings from goofy to regular real quick he said it would be free because it only takes 15 seconds. After I got my binding fixed the guy said "$10" when I told him that the other guy said it was free he said "sorry still gotta charge you" I bickered with him for a minute and ended up having to pay. If I would have known they were going to charge me I wouldve waited till I got to meadows and got it done for free in a shop there. Terrible customer relations. Rude staff. $10 for 15 seconds of work? I will not be returning read more

Great staff, very friendly and accommodating. I went in with a friend (I do not know much about winter sports), and the excitable employees were quick to educate me about the industry. They are very knowledgeable, and planted a genuine interest in me to get out and try this stuff! read more

Hillcrest is an outstanding business with a long stable history in Gresham. The fact that it has been in business for so long is a testament to their success and good customer service. About ten years ago I bought all of my ski gear there. Now ten years later I have returned to buy my two kids and wife ski gear. This will be my kids first time up the mountain and I wanted to take them somewhere were the staff are knowledgeable but with fair prices. This was just the place... not only was it were I had planed on taking them, but a close friend of mine said that they were still a fantastic place with prices far lower than other options. read more

Trent and Lee were great! Helped my friend get a random binding issue fixed. Opened a smidge early as we were headed up to the mountain all with smiles on their faces! $7 waxes, yes! And $40 season waxes, more yes! Thanks guys!!!!! Customer service off the charts! read more

I like to walk miles for exercise.. and this year I am determined to NOT be a fair weather walker but to get myself some decent rain and cold gear to keep me out there despite it all! A little info about Hillcrest. It's been here for some time and it's local. It's got itself in a great location as it's on the way to the mountain basically so you cannot miss it. They seem to have some good and bad gear, or spendy and cheaper. I try and shop in the middle of that to still be able to get some quality and not go broke at same time. I found myself wandering around aimlessly sorting out the snowboard gear from the lion hunting gear to the whale watching gear.. well anyway you get my drift.. lost in what apparel goes with what sport.. Finally a young woman that works there asks if I need some help. I had been peering at the caps at this point. I told her I wanted a cap to keep the rain out for one, and then some pants to repel rain and to keep me a little warmer out there. She basically said something like, oh, well, look at how big the holes are in the cap material and you will be able to see if that would keep the rain out.. Say what? OY.. I knew I was in trouble at that point. I mean it's logical but you know there are specific materials available for the "repelling" aspect right? I finally found myself a wool cap (wool's been around for some time and is known for water to not soak in) so I grabbed that. She says, oh that's a good one. Oh boy. Next, I just needed her to point me to the pants for running/walking weather outside.. the whole warmth and repel water thing again.. She points me to thick snow pants.. Um.. those are a little bit warmer and not very flexible for what I need don't you think? I ask. Oh ya.. right, she says. She then points me to mens' pants and says here's the womens'.. yikes! Finally she walks me over to some other pants which did seem to be what I'm looking for - I hope? I'm back to reading labels with all the technical info about how dry you want to be from inside out or how dry you want to be outside in.. sigh. This store also seems to have a lot of items that have not been put back in their proper places. When you head over to the item that has a sign telling you what it is, it turns out not to be that at all. Maybe this mish mash of stuff with no order is just from the leftover Black Friday time period. They just have not started to get things back to an organized normal, but, if that young woman is any sign of what that would be, I'm thinking it might always look like what I saw today. read more

Store is ok but rental shop is a mess. Expect to wait a long time (like 30-45 minutes) standing around with a dozen or more frustrated people trying to figure out who is next, and straining to catch the eye of clerks who are very determined to pretend you're not there. The basic ski package was fairly cheap, which was appropriate for the mediocre and aging equipment. My rental helmet adjustment strap/tightener was broken, and boots would not tighten all the way around the ankles. It's a busy time of year. I get it. But my experience was not positive. read more

This place is great. My boot broke and rather than just selling me another one they fixed my existing boot. So helpful. Lifetime customer.

Been here on two separate occasions and both times they didn't have anyone to do a hot wax, even on Saturday.. never going back.

Terrible service. They lie on the phone about what they have in stock and prices to get you in the door, then they try to sell you crappy brands for high prices instead. I'll never go there again. The chain sports stores are better than Hillcrest, and that says a lot about how terrible Hillcrest is. read more

Malia and the rest of the crew were extremely helpful today. She took the time to properly fit my wife for her first pair of boots as well as give me a great deal on previous years demo skis. She expedited the process for the waxing and setting the bindings, so we could walk out that day with everything we needed. She was amazing and the store is extremely well stocked and had a great sale. read more

Excellent customer service. Hands down. I went to place an order online and take advantage of a discount they were running. My order also qualified for free shipping. After placing the order I realized I forgot an item and when I went to place a new order the code wouldn't work and the shipping was no longer free because it was only one small item. I figured I would call and see what they could do. They created a custom code that applied the discount and made the shipping free for the one extra item I forgot. They did this all in about 5 minutes. Very friendly and awesome service! Shop here! read more

Employee followed me around the entire store and made me doubt myself if I was there to steal (I was literally there to buy boots ). Every time I said something to my friend, he was there to butt in EVEN THO I've been snowboarding since I was 5 and don't need him to teach me. Sounded like he worked on commission. Tried to tell me I needed snowboarding pants in lots of different colors (what?). Just really annoying and I dont like the feeling of being watched as if I'm steaming. If I need you I will literally come get you. I know what I'm doing. You don't need to follow me around the entire store and butt in the conversation as if I'm talking to you read more

zach kittrell was such an amazing help to me today and was super kind and help me with what i needed in the matter of minutes and was helping me the whole time and answering any questions i had for him , it was by far the best experience i've had and i'm definitely coming back to hillcrest with any mountain needs thank you !! read more

perfect for anyone starting out and learning how to shred or anyone who's an experienced baller on the mountain, they have something for everyone :) read more

This shop has most friendly employees. And they have really good selection. And they have really good pricing. But my favorite part is John in the ski/snow board boot section. He is amazing at picking the right boot, fitting the boot, and even supplying the correct inserts for existing boots. Go to this shop if you want the best ski boots and the best fit in all of the Portland area. read more

This is hands down one of the most helpful and friendly ski & sports shops I have ever been to. I go here for all my winter sports needs. There selection is second to none in the Portland area, & there staff always make me feel welcome and never rushed. Great prices, great deals! This is just a small busines done right! read more

I've been skiing a LONG long time and have seen things come and go. The one thing that is tops in ski equipment, and elusive, is boot fitting. The most important piece of equipment by far is your ski boot. Hillcrest's Greg Coulter is the shit. He has awards and certificates that stand him head and shoulders above the Portland, Oregon ski shop community. Ask specifically for him. He will get your boots dialed in, saving you much aggravation. read more

One of the true tests of a gear shop is the boot fitter. I recently bought a new pair of ski boots, relying on the salesman's advice to really dial-in the fit, much more than I had with my other boots. I spent two hours in the store, trying on a number of pairs, then after I had made my choice, working to tweak the fit even further. After a day on the snow I'm impressed with the performance, happy to have received expert advice. Thanks Jarrod! read more

Friendly staff and always helpful, and doesn't make the novice feel uncomfortable!

I can't speak for the staff in the front, but the ski department is awful. If there is more than two customers be prepared to wait, and wait. I went in for a simple boot adjustment which they failed at twice. After promising me they could do it overnight after the first failed attempt, I said, no I'll come back in a few days, and they never even touched them. I had to take them to another shop. Good thing I took care of this before the season started or I would have been out for three weeks. Hopefully you will have a better experience if you go. I won't be back. read more

Great selection, and excellent customer service. They also happened to have a great sale when I went in to buy snowboarding goggles (30% off - granted, it's April). Rental prices were also very reasonable. read more

Great place to stop on the way to the mountain. Staff is awesome, helpful and friendly. I got a a great deal on my board and bindings, they even installed everything for me making sure it was to my liking and spent sometime helping me find the perfect helmet. read more

I'm driving right to Mt Hood with my snow day saved thanks to the fine folks at Hillcrest. I called thanks to a missing plate for my board's binding and Lee confirmed we could take a look at our options. Trent the G.O.A.T. was kind enough to open the door a few minutes early for us, assess the situation, and find exactly what I needed. He even hooked us up with a quick wax for a great price. Friendly, knowledgeable, and helpful through and through. Consider me a lifelong customer! read more

I Recently Got a couple snowboards with deep scratches and some cracking edges fixed here. The service is relatively cheap (50$) and the boards now look new. Much better than buying a whole new board if your on a budget. As far as the pricing on gear, it is high priced but the gear is all top of the line. Would recommend hillcrest to anyone if you are willing to spend the money. read more

After spending half my day looking for snowboard boots and bindings, I am glad I made the trip Hillcrest. Braden helped me today. It was refreshing talking to someone that knows and uses the products he sells. He did his best to inform me without being biased or too opinionated. I spent more than I expected, but I left happy knowing I got great gear that is going to last. Even if something did happen, they have a repair shop in the store that can fix it. Thanks Braden, see ya on the mountain. read more

There staff for the most part is rude and indifferent. Everytime I go there, I feel like I am being ripped off. There prices are retail ++. Being the only game in town must give you the right to be surly to the very people your business is built on serving. I bought a pair of bindings for a second pair of skis several years ago but never used. I took them in to have put on another pair of skis and when I went to pick them up was told that the bindings were bad but I still owed them the $50 installation charge. One would think that this sort of thing might be checked before the installation given the high price they charge. I got into it with the surly tech who wanted to do nothing for me but take my money. Dexter (the owner) wanted nothing to do with helping a customer out as well and seemed ill equipped to handle any level of conflict. I spoke with Steve (who is the only one I trust) and he wouldn't do anything either. Kind of like putting a bad engine in a car and still expecting the customer to fork over the cash for the install. Hold onto your wallet as they are only interested in getting in it. Dexter sure has changed since he used to tune my skis as a tech when he worked at The Meadowlark in the 70's. read more

I understand going in to rent ski equipment an hour before closing is a rude thing to do, but coming from Portland I typically use the Mountain Shop off of NE Sandy and decided it would be better just to get the gear in Troutdale the night before (my boyfriend has been going here since childhood). Had to wait in an unorganized mess of people no one knowing who had been waiting longest, etc. Probably ended up cutting someone but managed to snag a high school employees attention. He quickly gathered my gear and handed me a pair of skis asking how they looked. I have literally skied three times (once a year at that) and don't know how big skis should be with one's height. I told him my height and his response was "Oh, I've never skied before I don't know what size is right." The man in charge of rentals was stressed out and there was no one else willing to help us. In the end I got all the equipment and it fit great for a competitive price. All in all I was happy to be able to get everything that late with such little rental gear left in stock; would have given them 4 stars if that was the end. It wasn't until the following evening when I went to return the gear that I was belittled, embarrassed, and completely outraged. The owner or whoever is in charge of the rentals yelled at me for "skiing in the parking lot." Why the fuck would anyone ski in a parking lot??? Apparently there were a few scrapes on the backside of the skis. I told him I'm a beginner skier and stayed on greens and was really only on the slopes a few hours. Of course I didn't ski on gravel or sand or cement or anything other than the slopes. He said there's no way that I could be telling the truth and preceded to lecture me about how "skiing in the parking lot is equivalent to driving your car into a brick wall over and over." This entire experience was nasty and left me incredibly upset. Luckily I was with my boyfriend and his parents so really in the end the owner just looked like an incredibly big asshole taking advantage of a girl with little experience in this sport. Worst customer service of my life, I highly recommend the Mountain Shop in NE Portland as an alternative. read more