I have used Hiller for all my electrical, plumbing, heating and cooling needs for 10 years. They have always been quick, efficient, friendly, knowledgeable and professional. I find the value for the quality of their services reasonable. I am a member of their Happy Hiller club and have received excellent service, support and benefits for the price. read more

We are always having plumbing issues with our old house and Hiller plumbing has been a wonderful company to lean on for maintenance and emergencies .. All work done is documented and emailed to you.. workers are helpful,respectful and knowledgeable .. Their prices are so reasonable compared to their competitors .. .. read more

I've been a Hiller Customer since 2023 when I purchased a $10,000 new HVAC system, furnace and hot water tank. I Interviewed several companies and sales representatives and was very impressed with Hiller's. But as it turns out, he was the only thing impressive about the company! I also purchased their Happy Hiller Club membership and as I understand it would be very beneficial having it after purchasing all my new equipment. Hiller would take care of any preventive care, routine maintenance and emergencies that arose as it was explained. So, I was HAPPY to hear about the spring and winter cleanings and thought that everything sounded good. Little did I know, I would fall into a Rabbit Hole known Hiller Plumbing, Heating and Air! A little over two years and the gas meter on my brand new hot water tank quit and became the warrant expired a couple of months earlier, Hiller charged $350(+\-) to install a new one. Two techs that looked like teenagers can by and installed the meter and gas filled my house. I was told that the odor would go away. I spent three days sick, nauseated with a headache, before waking up and calling for help. I had to evacuate my home and pets, until the open gas line was shut down. I contacted corporate and Mr. Hiller called me and apologized and took the charge off. Now, skeptical of this company, I continued pay for the Happy Hiller Club. $22 mo x 12 = 264 per year. So, just last month my air went out on one of the hottest day in Mississippi! I called about 1:30 am and was told a tech would call me back around 7:00 am. Spoke to a tech and someone could come out at 5:00 pm. Since my unit was under warranty less than 3 yrs old and I'm in the Happy Club, I felt good about everything. Here's where Hiller misses the mark! Their techs! Not all are created equal! So this guy, doesn't call by phone as I had requested. I had to call the call center to track him down. He got there after the appointment time and it went down HILL(er) from there. He goes to the attic and tells me my unit is leaking coolant. From the attic? Then he goes outside and says it needs cleaning. I told him I had an appointment coming up in two weeks a Spring and Winter cleaning. He says it didn't look good and he goes back up to the attic and comes down and says he the found the problem, it was a dirty air filter. I told him I usually change my own filters and I shocked that my filter shut my entire unit down. He then got on his computer and said that my filter had not been changed in over year, when my AC was last cleaned. He went on to say that it was my negligence that caused the unit to stop blowing. Explaining to him, that calling me the customer negligent was unprofessional and that there was nothing negligent about me. I advised him that I did not give him permission to change my filter, because I keep a stack of filters upstairs near my furnace that I changed my filters myself. He then said, it would be $109 for his service and I reminded him I was in the Hiller Club. He said that didn't apply, it only applied to a furnace and AC cleaning once a year. $120 to $150 annual fee for both AC and furnace as advertised by Hiller competitors! Once, I told him I was calling corporate, he took the filter fee off and charged me $79 for an emergency fee! His name is Jacob and his customer service was horrible. He was arrogant and condescending at best. When I questioned him about the charges, he snidely said, I can't give you services for free. Expressing my lack of satisfaction with him, his fee, and his attitude, he said the GM would call me and I could discuss it with him! Well he never called! So, please pick another company! Mr. Hiller is a great guy, but the people at the bottom are ruining his company and reputation! They're running his company into the ground. I'm searching now for another company that can honor the warranties, and treat customers like the paying consumers they are! I never asked for anything for free and that tech Jacob needs to be retrained on sensitivity and customer service! Beware....choose your HVAC company carefully! They will tell you anything to get a sale! And treat you like trash afterwards! read more

Darus is a great technician! He was already in my backyard when I arrived. We spoke and he explained what he was going to do and did just that. He checked my filter and made sure air flow was good. He also explained what happened and said it was good I called because it could have been worse. Parts were covered but labor was not but I was okay with that! read more

I searched high and low for help with my condominium chiller/ boiler shared water system. Finally, Hiller said they were willing to try because Matthew had some experience with it, but they were skeptical about being able to help. Hiller, especially Matthew, has stepped up and taken this challenge, promising to provide as much help as possible. He has well exceeded my hopes. Happy Hiller customer here! read more

Very efficient. Got to me quickly to replace my HVAC. Got it done the same day. I was very happy with their service.

Quick response, technician was very good at what he does. He came out in freezing weather, ice and snow 3 times to get our heat working.

They will do the right thing! We had an issue , but they took care of us and did right given the situation.

Mr. Derryberry was prompt and efficient. He arrived on time, completed the job quickly, and explained everything clearly. I appreciated his honesty and transparency about the cost of the service. Overall, he was professional, reliable, and easy to work with--I would definitely recommend him. read more

Very knowledgeable in solving my issue, would recommend them to anyone I know. Very satisfied with ther service

Tony was very professional. He helped me with my filters, I was clueless on what to order, we have an older system. We will continue to use them. The Hiller Club is a very good program to be on. Venus Austin read more

I couldn't use my washing machine for several months because the water would spin and come back into the house. I had to take my clothes to laundry mat and come back home to dry them. No other issues except using the washer. Called Hiller and they snaked the clean out and advised me to pour ammonia down the drains to help prevent it from clogging up again. So far so good. I will definitely call them again if needed. Thanks!! read more

The manager did reach out and addressed the issues I had with my service. I'm very happy with the work that was completed and I look forward to continuing to use them. read more

Hiller Plumbing, Heating, Cooling & Electrical - Scratched up my tub really bad - Plumbing Near Me - Cordova, Tennessee

Cade did a great job and exceeded our expectations. Cade had a challenging plumbing repair and spent the time and effort to explain how he was going to fix our plumbing issue. read more

Tony did a great job performing my tuneup on my system. I have service contracts with Hiller and they are always very thorough. When I have problems, they respond very quickly and get the problem fixed right away. read more

Great service provided on time at a fair price. Very knowledgeable and well trained in customer service.

Kendrick did an awesome job. Did great at troubleshooting and taking care of our electrical outage. Friendly service and prompt

On March 10, 2025 I had my water heater replaced by Hiller Plumbing. There apparently was an issue with the water heater and it had to be replaced again the next day. Although the service technician was polite, I was completely dissatisfied with the fact that a brand new water heater had to be replaced that quickly. I called and spoke to a manager on March 12, 2025 and voiced my dissatisfaction. I invoked the "Happy you'll be or the service is free" guarantee. The manager agreed to refund the service charges. My wife and I returned from an overseas trip on March 26, 2025 and believe it or not, we did not have hot water! I called a different plumbing company and they had a service technician at my home within 3 hours. I was told that the heating element had to be replaced because the Hiller technician did not have the tank filled completely with water before turning on the water heater he installed. I never mentioned to the "new plumbing company" that I had used Hiller. Everything seems to be up and running efficiently and I am completely satisfied with Above and Beyond Plumbing company and I will NEVER again use Hiller Plumbing for anything ever again. read more

I wanted a quote for 2 lbs of Freon. I asked for any hidden fees beyond the 2 pounds. I expected about a $100 a pound for Freon, but not a $199 labor fee on top of that, to put it in. She told me if I was not happy with the price that I would lose the $69, and that's what I did. If she quoted labor, I wouldn't be posting here. That's fraud for not disclosing a $199 hidden labor fee on her quote . Fraud! Either quote full disclosure or expect angry reviews! CW read more

Here I come again about tremendous job by Hiller plumbing service really they put smile on your face read more

See all

Some fifteen years ago, my wife and I bought a town house with its appliances. We didn't know any plumbers, so when I saw a truck with a big smiley face, Hiller was it for us. I later joined the Happy Hiller Club. Four years after moving in, our hot water heater died. We got a new one from from Hiller, and when that one passed (under warranty), we got a replacement-no charge. Four years later, our HVAC unit died-in June!! To beat the heat, I got a super duper unit from Hiller. The HVAC unit worked like a charm until Friday, when the controller went out. Changing the batteries did no good, so we were left in a freezing cold home. i called Hiller and learned that, unfortunately, Saturday was completely booked up, but they'd try to squeeze me in really late on Sunday. Way before the promised Sunday time, a technician, Alex, showed up, fixed the Honeywell controller, and made our home warm again. My wife loved the heat. Happy Wife, Happy Life. I've been a member of the Happy Hiller Club for years and have been visited by numerous technicians. A couple have been duds, but the rest were either good or just plain super. The tech who was at our home, Alex, was one of the super ones. Except for few bills from the duds, our bills from Hiller have been reasonable. I recommend Hiller to others and will continue to call them in the future. Five stars for Hiller Plumbing. read more

I've had all plumbing replaced for almost $6000 in 2018. Pee traps won't stay tight, leak and no Teflon tape used on fittings. 2nd time calling on an "emergency " day(weekend). Had all ductwork replaced in 2019. Multiple problems with it falling and kinks where it is strapped to tightly. Not a "Happy" Hiller customer. Have had to speak to management every time to get BS fees waived due to Hiller's initial negligence in craftsmanship. read more

Hiller is a awesome company they are reliable and have good pricing would definitely use them again.

This company hasn't heard of free estimates apparently. I've called 10 plumbing companies about replacing a hot water heater and Hiller was the only company that tried to charge me to give me a quote. No thanks. read more

Made appointment and got three text reminders of timeframe. Waited all morning and Technician failed to show up or call as scheduled. He then called in the afternoon - like we had a mid afternoon appointment. Told him they lost us as a customer- if they cannot show for a sale what likelihood would they perform work timely? Their loss as we have several hot water heaters to replace with tankless. Now that I see the reviews glad we aren't doing business with them. read more

Great service. Fixed my problem. Would recommend to anyone needing a plumber. Professional all the way.

We had a very kind sales person, however, we had terrible service. The technicians scraped our walls, left a giant knife in our children's playroom, and left our ducts apart after a cleaning. The open ducts caused a horrific humidity problem in our home, which led to mold growth. We are very unsatisfied with our service. We have requested a refund for the services, as per Hiller's slogan, "Happy you'll be or the service is free," and they sent us to their insurance company who denied the claim. It is infuriating that Hiller caused a problem that had ongoing repercussions for our family, and now they are unwilling to refund us for the service they did so poorly and incompletely. read more

My daughter, who owns the property, says she chose Happy Hiller because she sees their vehicles on the way to work almost everyday. Advertising on the trucks has a message about guaranteed customer satisfaction or refund your money. I am one of those customers who now reaps the benefits of that ad Thank you . read more

My uncle was quote $6,000-9,000 last fall to install a new system for his home. Spring came around, and he was quoted $12,000-$17,000. Yes, he got a couple extras, but the extras should have been only $300 more. I called and spoke with his salesperson, and he told me that I offended him for even thinking he'd charge an unreasonable amount. He said he'd go to my uncle's house the next morning and speak with him. He never showed up, never called. I wish my uncle would have gone with another company, but he had already signed a contract and was afraid to back out of it because he didn't know what he had signed since it was done electronically. He told me he didn't get a copy of the contract. I'm pretty sure my uncle just paid for one of your new commercials. ALWAYS get a second opinion! Hiller's prices are ridiculous! Go with a smaller reputable company that doesn't pay for expensive advertising. read more

Pricing method is company oriented and not customer friendly - there is no way to assess a range in costs for a specific job. For example, a typical plumber may say they charge $X an hour and if you believe it will take less than an hour to make the repair, you are aware you will likely pay $X. The technicians for Hiller tell you a price and you have no range guideline. The customer is then at a crisis point on whether to pay what they say or send them away and pay a service fee and call another plumber. That's not an easy thing to do when you have an emergency. Although there are many television commercials stating the customer must be happy or it will be free, customer service reps do not seem to make sure a person in authority addresses those concerns. Ultimately, that will shape the customer's decision the next time they are faced with calling Hiller or using another company. read more

Contacted them explained my problem with jetted tub. Got a boiler plate answer to call them. When I did they informed me they don't work on jetted tubs. Waste of time. read more

My review of Happy Hiller as a new customer. It is that time of the year when we were needing to get our HVAC unit serviced. Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller. I had read mixed reviews so we thought we would give them a try. They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after 9 AM the technician was on his way. Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way. We have not heard from anyone and not seen anyone. We really need to be leaving soon so we call Hiller. I get a rep on the phone who looks into the issue. The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule. First off, I was just called a few minutes prior to that stating the technician was on his way. I received absolutely no call after that. No call stating they were running late, no call to reschedule. I asked what number they called and left the voice mail. They provided my number. Ok, I received their call after 9 AM. First off, why would you say he is on his way then secondly, "call" back later to reschedule. I didn't believe any of it. The call rep seemed to get very irritated towards me and was very short with me. She was less than friendly at that point. I was very nice to her, not upset, very calm tone, just wanting to find out what is going on. I stated if he isn't on his way then I would like to just cancel the appointment. She reached out to him and placed me on hold. When she came back he was going to be here in 10 minutes. That was fine. I said that was fine and thanked her. He arrived in 10 minutes. He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude. He first asked me if I was interested in the Happy Hiller Club. At that point I would think about it, this experience isn't going great at all I am thinking. This is more than 3 hours after I was told he was going to be here. Yes I was waiting 3 hours from the "I am on my way" call and 2 hours late with no, "I'm sorry I am late". Technician acted like nothing was wrong. Techician went to work on the HVAC. Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found. Stated he could replace the part. It would cost $199 for him to do it and $6 for the part. I asked him what was all included in the $199. He seemed to get very agitated when I asked him. He said "Well it is for me being here, my time," Ok is this where the Happy Hiller "True Tranparency Pricing" comes in? The least I would have expected, since I never got an "I am sorry I was late" or 'I was backed up" (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience. I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer. You want the customer to have the best experience possible. No one tried to make anything right here. I asked the technician if I can have a copy of what was done. He stated they do not provide copies of the work that was done. He never told me what he did even when I asked. Kind of avoided the question. Just told me what needed replaced. There is no "Transparency" here. Would I just Happy Hiller again? Based on this experience no. Would I recommend? Based on this experience no. No notification of being late, no appologizes for the inconvenience. Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late. Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong. There were no phone calls or voice mails to reschedule. They never tried to reach me to notify me that they were going to be 2 hours late. read more

Got an estimate for electrical work on a Saturday evening and was told they could start the work on Monday. I confirmed the start time on Sunday. On Monday they stopped responding to my communication. My insurance company was also unable to reach anyone to review the estimate. I ended up finding another electrician and having to start all over which meant that I went without power for 1.5 weeks. read more

Had an excellent AC rep from Hillar today. Cody King. He was Incredibly polite. Kept me informed on everything he was doing. Great depth of knowledge and experience. Was able to give me valuable tips on how to prevent some of the issues I was having as well. 100% recommend him to anyone. read more

Our experience with Hiller was excellent. Pricing is fair. The customer service was great. The electrician that came to our home was professional, quick, and effective. We will definitely come back should the need arise. read more

A few years ago there was a benefit to being in the Happy Hiller club... not so much any more. Today during a Plumbing "tune up" the plumber failed to provide services such as a basic hot water heater flush, but offered to install a new sink fixture for $234 (which is average cost if you call a plumber to install) further evidencing no benefit of the EXTRA $$$ I'm already paying to be a Happy Hiller member. HVAC was basic info but he didn't clean the coils as was performed in the past. Hiller, Please explain why this is called a tune up? Nothing is touched. I can get free estimates all day from strangers trying to sell me upgrades! I called the customer service center to cancel the monthly fees. My call was escalated to a manager who was very nice, but she didn't listen to me - did not address my concerns. She did remind me that last February during the "tune up" the HVAC techs didn't assemble the furnace correctly after inspection and I called back to get the guys back out to fix the "crossed wires." I didn't complain then because I felt like they did add value, cleaned coils, etc. I'm complaining today because you guys have changed and there is no added value. read more

Called Hiller on a Saturday morning, was told that a service person would be out to the house after 6pm that day. When no one showed or called by 8:00pm, we were told they were coming, and it would be before 9:00pm. It's now after 9 and no call, no service! Wasted a day when we could have called another company out to fix our problem. Won't be using Hiller! read more

We had Hiller come out to our house several times for a plumbing leak. They were the only company who not only tried to find the leak (several other companies did a basic inspection and said nothing was wrong when we knew it was), but offered us several solutions on how to fix it. The solution we chose did cause us to be out of our home for several days. Despite this inconvenience, Hiller worked as fast as they could and left our home clean. Communication about the job and when we could return home was fabulous. read more

I had to update this review simply because I haven't yet been this unhappy and upset about a company we have done over $20,000 worth of work with Hiller company my second experience was just insane On this last project some of the employees were rude and careless time was a major issue the person in charge never set foot in the project it was pulling teeth to communicate with him... the work was done slow poor quality and they nickel and dime me and my husband for everything not to mention picking and choosing what is and what isn't under warranty after they agreed on a 10 year warranty for the work. I can't tell you enough how disappointing this experience has been. The last issue I had with them the plumbers have been back to the home 4 times at list some had major attitude and actually courses other issues after being told by the manager to actually fix the problem against their will... This is a nightmare I cringe when I have to call them for anything , mind you we paid them exactly what they asked to do the "great work" they promised. read more

Dimitri Anaston from Hiller is a great guy! I asked him to jump my car off while he was on the job and he kindly did so. I've never used Hiller before but this action will definitely make me in the future. read more