Very friendly staff and cute clean rooms. We stayed in a studio cabin. Small but perfect for our…read moreneeds. Nice and quiet and plenty of walking and hiking trails. Manager was very helpful with suggestions for dining and other activities. We'd stay here again.

Stayed in the motel and it was great. Right on the…read moretrout-filled Canyon Lake. Room was neat and clean with comfy beds. Even had a two burner stove! Fridge was nice and there are propane grills outside if you'd like to cook. Very friendly staff, I loved it here.

We spent 4 nights,August 2024, at Black Elk Resort meeting up with friends. Great location 10…read moreminutes away from Keystone. After site seeing during the day it was great to come back here and visit their tap room for local beers, wine & food if we were still hungry and then sit by the nightly fire. We used the full hookups with our class B travel van while our friends came in thief 40' massive RV's. The restrooms and showers at Black Elk Resort are beautiful,very clean and much larger than the shower in our Van so we used them nightly! They also have a laundry room. Bring your quarters. They also have many cute cabins although we did not have a need for them on this trip. We will be staying here again on our next trip to South Dakota and Custer State Park!

We recently stayed there for 5 nights, in our RV, end of September. I'll start with positives…read more Great location for all of the local points of interest. Mt Rushmore, Custer state Park, Crazy Horse etc. There is a beautiful covered patio area with BBQ's you can use & a nightly camp fire. Also, a bar, which we didn't frequent. Reality, we were disappointed from the moment we pulled in. The grass was NOT green like the pictures. I realize it was end of season, but, it was 90°! Why not water the lawn? We stayed in the front of the park, right next to the main road. Loud!! Not happy. The website pictures certainly don't show that! Our sights were so slanted, we had to use all of our blocks to jack up our trailer so we were level. Not happy. The water was BROWN! We had to use our water filter & run the water for quite awhile before it was semi clear. Needless to say, we bought bottled water for cooking & drinking. The water was ok for a few days, then almost zero water pressure for showers. By the last day, the water turned disgustingly brown again. Our water filter had turned from clear white to dark brown. Wish I could post a picture of it. We would never stay there again, due to these issues. Just want people to be aware, websites are not what they appear to be.

Massen was FANTASTIC!! He helped out me and my fiance (as of yesterday) get dessert after the…read morekitchen closed to celebrate our engagement. He didn't need to and he did. What great hospitality from him and Kaitlyn!!

This is a nice enough historic hotel right in the middle of Rapid City…read more I stayed for 3 nights with my family. We had a one bedroom suite. The suite was very small, barely bigger than the king bed in the bedroom and the sofabed in the living room. The bathroom was pretty tiny, not big enough for 4 towels without hanging them on random doorknobs. There was no door between the two rooms. We arrived around 5PM, and our room was not ready yet. We were given two $15 vouchers for Starbucks to be used the next day only for the inconvenience. That was nice. When I made the reservation, I noted that there would be 4 of us in the room. When we got to the room, there were only 2 towels in the room, and there were no pillows for the sofabed. Also, the sofabed was brand new, and so the moving straps had not been removed, and the sofabed could not be opened. I had to call down to the front desk to bring scissors to open up the sofabed and to bring up more towels and pillows. The bed was comfortable, although the pillows were not great. The bathroom, as mentioned, was small with very little counter or shelf space. The shower/bath combo was cramped with a cloth curtain. Water pressure was not great, and even on the hottest setting, the water wasn't very warm and was very susceptible to getting colder. We were in town to visit the nearby sites, so we were out of the room most of the days. Imagine my surprise after returning that no housekeeping came after our first night. That was weird. After our second night, the housekeeper had come and made up the bedroom but not the living room (sofabed not made). She (she left a card with her name, Melaney) took the towels and again left only two clean towels. She did not take out the trash in any room. I was exhausted after a full day of driving and sightseeing, and the last thing I wanted to do was call down to the front desk to ask for two more towels and fresh sheets for the sofabed. It was very frustrating. Parking. The hotel itself only offers valet parking. There is a lot of street parking, and it is only $1/hour from 7am to 6pm on weekdays, $0.50/hour from 9am to 5pm on Saturdays. There's an app, so you can remember your space # and pay from your phone in the morning. The location really is wonderful, and there are neat historical things about the hotel. The kids loved looking at all the pictures and the stuffed bison heads. The staff was friendly, even if the hotel wasn't run particularly well.

Here for the last night of our tour of the region. It is an interesting combo of classic western in…read morethe lobby and dining areas and a bit modern in the room. We were in #902. The room was spacious and unique with a hi-top coffee bar facing out over the city. There was an easy chair and King bed. We had a fridge. The bathroom was fine - everything worked. We slept well the bed was comfy and the a/c was quiet and easy to use. The furnishings did seem a bit dated. The wall had a large map of Rapid City. We had a sit down dinner with our group and the service was outstanding. I ordered a filet mignon which was prime beef that was truly excellent. My wife got a walleye that she did not like apparently too bony. We had a nice breakfast before leaving and this was the only restaurant on the entire tour that provided me with crisp bacon which I always ask for. We would stay here again when in the area. Mark & Nancy.

"The lightnin' rod, strike it hot It's gonna hit you like…read morethe Rushmore rock" (AC/DC) WHAT WENT WELL: The location is excellent, within a very walkable distance of many restaurants and Presidential statues. The room was decent sized, the beds were comfortable, the HVAC and Wi-Fi worked well, the room had a nice work desk, and the shower pressure and temperature were excellent. Bottles of water were available in the lobby for just one dollar with payment on the honor system. We had one dinner here and that was fantastic. The food servers and staff in general were very good. BREAKFAST REVIEW: The buffet had some good hot dishes, especially corned beef hash which is always appreciated. There were just two types of cereal, and there was just bread - no English muffins or bagels. There were zero Danishes, pastries, or muffins, which are pretty much standard in other hotel breakfasts. They had whole fruit for your yogurt and granola, but the cut fruit was obviously from a can. IMPROVEMENT OPPORTUNITIES: We saw many examples for improvement opportunities. The arms on the room's upholstered chair were badly worn out, and more significantly, the vinyl on both headboards were badly ripped and missing chunks. Our room had no refrigerator. We stayed at seven hotels on our tour, and this was the only hotel room without one. Even the peephole on the door was an issue, it was set so high on the door, I couldn't even see through it when I stood on tippy toes. There were enough electrical plugs in the room for for charging, but the two on the nightstand didn't work. The bathtub floor was chipped and was extremely slippery. Thank goodness there were grab-bars on two walls. The tub drained slowly, even with the drain removed, which is how we found it when we took occupancy. The water pooled for a while before it emptied.

So my husband and son stayed here at Big Sky Lodge two years ago on their guys' trip out West and…read morewere pleased enough with the accommodations to book it for our current week long stay in Rapid City. Now, I'm a bit of an admitted hotel snob, but my husband & I have been married over 25 years and he knows my limits and flexibility. He assured me the place was clean enough for my standards. We are Disney timeshare holders (DVC) and also patronize Airbnbs where we can. Otherwise I generally prefer at least a 3 star, Hampton Inn/Hilton Garden experience at a bare minimum. Sorry not sorry. This place is NOT that. It seems that since my husband's stay in 2018, and even since he booked our reservation earlier this year, ownership of the lodge has changed hands. While I'm appreciative that new ownership and the changes it brings, especially in this new normal of COVID, the service we have received this week has been dismal. I wasn't exactly impressed with the exterior when we arrived - the place is pretty 'vintage'. We were informed that there would be no routine room services performed due to COVID, and we found that we had had to repeatedly ask for things like towels, toilet paper and trash bags. This morning we specifically asked to have the room serviced since we've been here 4 nights now, yet we just returned from being out all day to freshly made beds, and nothing else. No towel restocking, no trash was emptied, no other cleaning, no supplies (hand soaps, in-room coffee supplies, etc) nothing. In my opinion this is pretty abysmal and completely out of the norm for a service industry. If a guest requests a room to be serviced, the staff should, at a minimum, prepare that room to a new guest-ready/turnover level. I was willing to overlook all the other stuff but today's experience was just a nudge too far. Who in the service industry goes into a room and ignores 3 trash cans that need to be emptied? Dead bug in the sink? We have 1 washcloth for 3 people. Nothing was vacuumed or wiped down and nothing restocked. We got a decent rate on this stay, but not good enough that I'm porting my own trash out on the regular and going to Walmart to buy toilet paper. This isn't a timeshare or Airbnb stay where more autonomy is expected on the guests' part. The hot tub is closed, which again, in the age of COVID is a no-brainer, but the area looks janky with a bunch of large rocks on the spa's lid. The front office hours are hit or miss and the 'breakfast offerings' are meager as well, with a few danishes and what looks like whatever yogurt cups were purchased the night before. No rhyme, reason, or standards. Interactions with staff have not been especially friendly or outgoing, odd behavior for a family-owned and run service-industry business. We have 3 more nights here and future return trips to Rapid City will be booked elsewhere. 2 stars because the view of Rapid City from up here is nice. Otherwise 1.

What a fantastic find! Gorgeous view over the Rapid City Valley and hospitality was top notch…read more Connie, at check-in, was so nice. Even offering a tour to show off the property (which included a hot tub overlooking said fantastic view) and additional amenities (laundry, ice machine, breakfast nook etc). The room is a little small, but I cant imagine anyone spending a ton of time here (not sleeping) with so many things to do. We found it the perfect size for the two of us and our dog. Speaking of, this place is dog friendly, with an additional fee. Great grassy area (please be respectful owners, so this place continues to allow dogs) to play in. Not a lot of sidewalks on this part of town, so the grassy space was much appreciated. Not sure if I would get thr chance to stay here again, but I would book again for sure.

As a titanium member with Bonvoy, we always try to stay at one of their locations. At Residence…read moreInn in Rapid City, this location seems to miss the mark in Bonvoy expectations as we experienced the following: -Used coffee filter left in the coffee pot in our room -Design of the bathroom shower with only half a door is awkward as water gets all over the bath floor with every shower. Needed additional towels. -Cereal dispenser at breakfast, Raisin Bran, did not dispense properly every day we were there. - Breakfast items were not replenished timely, if at all. (Tea bags, bananas, cereal bowls) - We had two rooms and were charged for parking for both without asking or communicating of the parking rate. We brought to the attention at the desk, this was corrected but should have been identified at check-in. - Door between connecting rooms looked as if it had not been cleaned in quite some time....see photos. - Entrance rug at side door when using the stairs was not vacuumed and covered with dog hair the entire time we were there. - Slow draining bathroom sink....appears to need a good cleaning.

4/24/26, 5pm, Hotel is good! BUT service employee is terrible! My wife is a Marriott employee in…read moreanother state so MS. Margo Pexa started being RUDE! Margo was not nice, not professional, not calm, not helpful, not customer friendly with a Marriott employee checking into the hotel. She allowed other customers cut in front of us. She demanded my wife, employee, to fill out employee discount form which was already in the Marriott computer as associate employee DISCOUNT. BUT MARGO DOES NOT LISTEN! We were ready to fill out form until Margo, "the bitc&," canceled our reservation WHEN WE ALREADY PREPAID FOR THE ROOM. THE ROOM WAS ALREADY CHARGED ON MY CREDIT CARD! BUT MARGO DID NOT LISTEN TO YHE CUSTOMER! (NEED RETURNED CREDIT!) MARGO SHOULD BE FIRED FOR UNPROFESSIONAL BEHAVIOR. If she does this to Marriott employee then just think how she treats regular customers!!

Very nice hotel. This was hotel #7 during our family country road trip. We almost considered…read morestaying an extra night in rapid city just because the room was so nice! We had the 2 queen suite w/ pull out sofa. The rooms are huge with a full size fridge and kitchen space. The hotel was very clean and the beds were really comfortable. I also used the laundry room. Washers and dryers worked really well. They have a nice big breakfast that's complimentary. The staff was also excellent.

This property is absolutely scrupulous!! Avoid them!! Will cancel your reservations if made too…read morefar in advance (still less than one year!) double the rate, and not honor the original reservation! Greedy... corrupt... a$$holes!!!

What's not to like about Willow Springs. We stayed there 3 days last spring and it was amazing…read more They have two cabins and we stayed in the Willows Cabin.This quaint cabin sits on a beautifully groomed lawn, inviting you to a relaxing time under the Willow Tree with your favorite book, overlooking a secluded valley of pine and native oak. A private outdoor hot tub, under the countless stars, is a perfect romantic escape for couples. It has a queen bed, sofa TV, DVD player and a CD player. There is a small kitchen area with refrigerator, microwave and a coffee maker. Outside there is a gas grill and picnic table. The owner, Joyce, will fix you a delicious breakfast every morning and deliver it to your door with fresh juice and hot coffee. It is a very convenient drive to many of the sights around. We especially enjoyed Custer State Park. The are many birds that are in the surrounding area and a quiet walk to the woods will allow you to view many species. If you are interested ask Joyce to tell you what she's seen and she'll let you know. Book early.

A MILLION STARS‼‼ What a treasure. The location is absolutely perfect - rustic, peaceful, and…read morebeautiful. The owners are so kind, and the made from scratch gourmet breakfasts + coffee (actually roasted in the dining room) were an amazing way to start the day. So grateful for the entire experience, can't wait to go back!!

My partner and I spent three wonderful nights at Hisega Lodge while exploring the Rapid City area…read more We were immediately impressed with the location, as the historic lodge is nestled next to a creek in the hills. From the moment we arrived, we were shown nothing but kindness and hospitality from the operators Tara and Mike. The welcoming environment of this place extends into every nook and cranny. Guests can access free microwave popcorn, sodas, ice, and coffee, and can access the main lodge at anytime and sit on the couches or read in the library area. There is wifi accessible and our room came with a tv that included access to a variety of apps, including Netflix. We were fortunate enough to bunk in a family suite and it is perfectly suited for a group of people that are looking for a home-away-from-home feel. With two bedrooms, two bathrooms, and open-concept kitchen and living area, it really felt like we had our own apartment here. The kitchen and bathrooms are thoughtfully stocked with travel-sized toiletries and condiments, and there are plenty of dishes and cookware to utilize. There would be no need to worry about cooking in the morning, however, because breakfast is prepared and delicious! Every morning was plenty to fill me up for hours, and the variety and quality of food was really exceptional. It is served at a communal table, so everyone at the lodge eats together. This turned out to be the most pleasant surprise, as we began establishing friendships and connections with other people. Between the friendly staff, the beautiful location, and the impressive breakfast, Hisega Lodge went far and above my expectations. I intend to recommend this place to anyone who is looking to stay in the Rapid City area.

I really liked this hotel...it comes with water park tickets and the room was nicely updated. I…read moreespecially liked their shower. Sadly, the keys did not work good at all ( I guess the key reader was out of battery?), so we had to get someone to open our room with a master key 3 times on one night stay. We also did a late-checkout so we could go to the waterpark and come back and shower, but the hot water system was off. I was told that it would come back at 3pm but it never did till after I checked out at 4pm. It was a very inconvenient one night stay, and it is a shame because I loved the room and ammenities.

This hotel is very clean, fairly priced, and in a convenient location to explore the town. It's…read morestill a newer hotel too, which probably adds to cleanness. Staff were very friendly and helpful. Only downsides are that the shower doesn't have a door on it so it lets out some hot air and you may get some water on the water, and the parking lot is shared with 2 other hotels. It's a little congested but there were always spots to park.