i would give this business zero stars as the person i spoke to there was the most rude, abrupt, and condescending person I have ever talke to. I never want to hear their name again. They were suppose to fix the heating problem in my mothers condo. Not only did they not fix it, he talked to me like I was an idiot. I called another plumber who assured me they would fix it. read more

After reading a few reviews, it appears Hilltop has taken advantage of seniors before. My Mother has used them for decades, and have been receiving annual "cleaning and maintaining" on her furnace for years. After the pilot light failed to turn on this month (having been off all summer), she called Hilltop for help with the pilot along with their normal servicing. She told me the service person wasn't onsite more than 5min before telling her that her furnace was "ancient", parts to fix it were near impossible to source, entire unit must be replaced, and provided a quote for $15,000. She was shocked, yet curious due to the unsatisfactory time spent looking at the unit, along with the unpleasant, questionable demeanour, so she called a competitor. The competitor showed up the next day, friendly, took the time to listen, and inspect the unit. The serviceperson confirmed the unit had not been serviced, or cleaned for what looked to be years (so much for Hilltops "annual servicing") and proceeded to brush, clean, and vacuum the unit, at which point the pilot light lit no problem. The competitor mentioned, yes, it is old, but it may last a few more winters, explained what to look for, and suggested a follow-up in the spring. Competitor bill for servicing and firing up her unit for another winter, $450.00. Well done competitor. Advantage of a senior?.....time on their hands to spread word of mouth. My Mom is insuring to notify her entire complex of units (in the 100's) of the treatment she received from competitor....and the appalling scam from Hilltop. She will also tell all her friends who also live in similar complexes. Shame on you Hilltop. read more

What an amazing experience. My kitten had become caught "inside" my tub. Between the basin of the tub and the outer membrane. She managed to squeeze in there but could not get herself out. After two hours of coaxing her, it was clear she needed s plumber!! I phoned Hilltop Plumbing & Heating and the dispatcher immediately called out Clint after hearing my story. Clint was amazing. He listened to me carefully and took over immediately and rescued my little darling. He was so kind and gentle with her, and was very respectful of my emotional state one my baby was in my arms. This company may not have had a job like this before, but it was so impressive how everything was handled. Thankyou Hilltop Plumbing & Heating. read more

Hilltop Plumbing & Heating - Plumbing Near Me - White Rock, British Columbia

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We purchased a 10 year old home in WhiteRock equipped with a high quality boiler heating system. We called Hilltop to do an initial service and to explain any routine maintenance we could perform. There was a small water leak and Dan quickly informed us we required a 12000$ + new boiler. Distressed we quickly called the home inspection firm. Two other firms inspected the system and confirmed only a new gasket was required. It was repaired and has been completely trouble free for the last 16 months. Hilltops actions speak for themselves. read more

Needed ducts cleaned. Based on reviews I called Hilltop.Twice. 1st time they called at the last minute and said their compressor was broken and could not make it. Fair enough. Called again months later and again they called at the last minute and said their equipment was broken and could not make it. BS. Schedules were changed to accommodate HILLTOP. Going with another company that wants to do the job read more

I contacted this firm on the advice of one my neighbors but today I talked to another neighbor who said I paid way too much for this water heater so I contacted 2 other plumbers and found that to install the same water tank would be about $500 cheaper than I paid. Should have shopped around, I learned my lesson but I definitely picked the wrong firm. Today the company gave me a small refund so I have upped the rating. The explanation for the higher price was that they have higher overhead costs than some other plumbers in the area. read more

My Experience was terrible. My HVAC system failed on Sunday July 11th, several error codes showed. I  contacted the people who had installed the HVAC system which had cost us over $20,000 - Hilltop Plumbing in White Rock. I spoke to a supervisor called Dan who told me that even if he could send a technician out on July 11th that it would cost us $350 per hour and it would be better if he sent someone out on Monday July 13th. I acccepted this advise. On Monday July 12th a Hilltop Plumbing technician called Dave arrived. His demeanour was very disconcerting. It became clear to me very quickly that it was likely that this breakdown of our system was way over his head. He did not understand the error codes. None the less he said a part needed replacing, when pushed about how long this would take he was most defensive. After he left I contacted the Hilltop office and the later they informed me that the part by email that it would be installed on Friday 23rd July.  It was sweltering in my house and it seemed wrong that a state of the art, expensive system that was barely 3 years old would result in such a terrible time. The technician did indeed come back on July 23rd. As soon as he arrived I could tell that all was not well. He spent most of his time at the thermostat and nothing seemed to work. After he had been here some time I asked him about the progress. He then launched into a diatribe about the American Standard system and the lack of training he had received. He then began saying it was all our fault because we had not changed the filter. When I explained that we had been told nothing about maintenance, and how often we should get a service and how I hated the fact he had turned the blame on us he said the following " I do not deserve this grilling ". He picked up his tools and stormed out. I immediately called his supervisor Dan and he admitted to me that he was dealing with " prima dona technicians ". But he understood the system and would clear all his appointments and solve our problem promptly, he would drop everything to see our system up and running. By this time both myself and my partner were stressed out about the whole system. I contacted Dan several times over the weekend of July 24th. I have numerous texts from him explaining he is dropping everything we would be high priority. Numerous times by text we were told that the parts had been ordered and he personally would come and fix our system. Parts never seemed to arrive and he never came to our house once, there was a plethora of excuses. He blamed delays on parts because of  Covid in Texas. Eventually  we talked to him instead of texting as we were simply fed up with the treatment we were receiving. My partner tried to explain about customer service, as we are both from a business background. Finally my partner Lorna hung up as we were getting nowhere and were were both  fed up with them blaming us. Dan rang me back to say he does not like arguments- he then again repeated that it was all our fault. He sent me a text saying the furnace was severely wounded by not replacing the filter which needed to be replaced four times per year.Even though this had never been explained to us. He also said we should read the manual and act accordingly- the inference was clear, we were to blame and they knew of a solution.He would be in touch with us by 2pm 30th July that day to find a solution. The phone call of course never came. He told me that the replacement parts created by our alleded ineptitude would be $800 and he would now not be over to our house until the next week. This would then be moving into the fourth week of our nightmare. I was now confident these people basically do not understand the very expensive system we bought from them, that their customer service was appalling and that they did not know how to fix it. They were trying to shift the blame onto us. Dan told me I am backing our technician- even though I was convinced of the wrong diagnosis. So on Thursday 29th July I had someone else come to diagnose our HVAC problem. This superb technician analysed our problem in 20 minutes. Dan had earlier promised to come and verify his technicians diagnosis and never ever came to our house. Not only did this new technician- not in any way related to Hilltop Plumbing, diagnose the problem, whilst at my house he had ordered the part we needed- this part cost $28.40 not $800 that was quoted by Dan. I picked up the part on Friday. Our problem was not the filter but a surge of electricity that had occured. On Sunday 2nd August our new technician had come to our house and fixed the system- 3 days after we had met him. He reinstated our faith in people and the HVAC industry. I contacted the supervisor of Dan of Hilltop today to explain the situation of the incorrect diagnosis. Please if you have a HVAC problem or need HVAC equipment I would say do not go to these people. It was three weeks of hell for me. read more

I had gone through a number of Pluming and heating companies this one finally got the job done. They are little slow on the billing and follow up but over all good experience. read more

I have not used this company, nor will I after being told that they charge for a quote. Apparently this is because they don't want you searching for the better price on installation somewhere else? Who in their right mind gets an expensive installation done based on a single phone call to one company? Of course I am getting quotes based on the best price! Seems shady to me. No thanks! S. read more

Our hot water tank broke and we called Hilltop. They fixed the problem the next day and charged below what they quoted us in the beginning. Excellent plumbers read more

Overcharged and Questionable Business Ethics. On July 8, a Hilltop serviceman came to fix my stove door. He screwed in a loose screw on the door and replaced it. My Visa was charged $173.25 without ever being told the cost of his work. He simply asked my visa number and said I'd be emailed a receipt and ran out the door. I managed to find out the cost of this only after the visa was charged. Isn't it illegal to charge someone without telling them the cost? Improper business ethics. read more

I called these guys to my hair salon to have a look at my hot water tanks, which my staff had told me weren't working. They get marks for responding the fastest of the three plumbers I called. But they called me 2.5 hours after they arrived to tell me my tanks functioned just fine, and the bill was around $300. 2.5 hours for a pro plumber to determine that 2 hot water tanks are working? Absolutely incredible. Avoid like the plague. They are right down there with the worst of the Yellow Page trade rip-off artists. read more

Can't say enough good things about the folks at Hilltop Plumbing and Heating. Our furnace died on the coldest day of the year and Hilltop was able to get a service tech to the house the same day; he had the part in his truck and the furnace was up and running within half an hour. Reasonable rates (standard call-out fee + the cost of the part) and friendly service. read more

I have been in business 26 years and own multiple properties and have excellent credit, meaning I pay my bills. I hired Hilltop plumping and electrical to do work on a house I purchased in White Rock. They charged me over double for a hot water heater, $2800.00, that it turns out I didn't need. They billed me for the installation and check of a laundry tub I have never had and never asked for. They billed me 8.5 hours to run a simple gas line for my barbeque almost 1000.00, for the line. They charged me for a shaw box and outlet that he did also did not put in, I hired another electrician to do that months after Hilltop was there. I disputed the bill to Dustin Lefebvre and he was belligerent and abusive, his mother and aunt also e mailed me to call me a dead beat. There is so much more to say but not enough space. Not in a million years would I recommend these people to anyone. Carolyn Pinkney read more