We used this company about 9 years ago without any problems. It was different this time around and…read morecaught on camera an employee of the company going through our things and actually stealing. Also on camera, another employee stood by, watched and did nothing. Encouraged by the company, a police report was filed. One employee doesn't define a company but it's still unnerving to have to be in this situation.

they stole from my house because they knew!!!, I was off island, and then made some elaborate story…read moreabout some one being there before they got there. B.S. The great officers from HPD wholeheartedly agreed that this guy was a thief and a liar. I called their office and to them it was no big deal. WELL, when my wife and daughter feel unsafe in their own home it is a big a big deal !!! I would never recommend these crooks to anybody. I can't believe I had to give a star to post this

I think permanently closed at this point. I can't get a…read morehold of anyone.. I'm on hold forever after 15 minutes I give up and press 1 to leave a message and it says they are closed. So I think they closed for good. I have been with them for 4 years. Sucks.. Need to find a new company now.

I have been using them for a couple years now. In the last 6 months I have had to call back a few…read moretimes due to the consistent roach and ant problems. The problem has not gotten resolved. The manager was not understanding. I would highly recommend taking your business to local companies. I have since switched and found better service with better pricing.

I had a wonderful Termite inspector. From Bowman. Who found I only had termites, in an outdoor…read morecabinet. He said I could treat that myself. Spot treat. And I had an old shelve unit from Ninole. That I can easily take that to the dump. Thank you Bowman Termite. Awesome customer service!!

Save your time and do not use this company. Customer service is terrible and it's impossible to get…read moreanswers. Have switched to Will Kill and you can actually talk to someone there that knows what's going on.

The termite droppings are back after the last tenting. It's…read morebeen two years. This after they tented it twice after the first one in 2020. Treatments should last longer than two years.

I was initially scheduled for fumigation with another company, but the wait was almost a year out!…read more I called Pacific Termite (Veteran's Termite) and they were able to schedule fumigation earlier. There were a few glitches initially with getting the estimate (person didn't show up when scheduled, but I suspect it was because the person couldn't find my house and the phone number was incorrect....communication with the person at the office who took my call was also lacking). However, Kandy (who followed up with scheduling, etc) was AWESOME and very responsive to emails/calls.

The finest Pest Control business, island-wide!…read more Privately owned and operated; Elite Pest Control Owner, Daniel and his employees evaluate the home owners pest concerns and only request payment once the job is complete. No lengthy contracts month to month, just one easy payment and it is always reasonable and fairly priced. And better yet - no pest! The non toxic treatments work. If you have a need for a follow up within the month; they will return to apply an additional service. Honor. Integrity. Trust. Work ethics. Try it, you will not regret hiring this locally owned and operated pest control company!

Daniel and his team are great. Always prompt and professional for monthly service. Was quick to…read moreresolve our termite issues and happy to share his knowledge with us. Highly recommended. A+

Having discovered that the house I'd bought had a termite problem despite having supposedly been…read morecertified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration.

Gabriel took care of our termite problem and explained to the tenants that there are two kind of…read moreproperties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after.

Our rental home was treated a year ago and we just had an annual inspection this morning. I…read moreappreciated that the technician took his time and was very thorough. He was kind and respectful to our tenants. We had a couple of small areas that needed treatment but overall the orange oil has been extremely effective. Mahalo!

I had 2 of my homes treated by this company. They are very professional and provide very good…read moreservice. I could stay home with my animals while they completed the job! They are very truth worthy and explain exactly how they will be treating my home. Thank u to Kalani, Daniel Sammie or Jammie(unsure of spelling) for your hard work and care that day. Thank u also to Lloyd for a affordable price and lots of laughs! Also to the Kona crew, Ua not sure of other names, will get back. The Kona crew was also very professional. I highly recommend this company for your home care!