I have used Will Kill for three times now and each visit to inspect my home and provide inspection…read moreresults, advice and service was completed with the utmost professionalism. The most recent visit to inspect my home was made by Richard and I found him to be friendly, knowledgeable, experienced and thorough. I recommend Will Kill!

I have used them for the last year to control the tiny fire ants. I haven't seen any since they…read morestarted. They always call to let me know when they are coming, and it has been a great service experience.

Our rental home was treated a year ago and we just had an annual inspection this morning. I…read moreappreciated that the technician took his time and was very thorough. He was kind and respectful to our tenants. We had a couple of small areas that needed treatment but overall the orange oil has been extremely effective. Mahalo!

I had 2 of my homes treated by this company. They are very professional and provide very good…read moreservice. I could stay home with my animals while they completed the job! They are very truth worthy and explain exactly how they will be treating my home. Thank u to Kalani, Daniel Sammie or Jammie(unsure of spelling) for your hard work and care that day. Thank u also to Lloyd for a affordable price and lots of laughs! Also to the Kona crew, Ua not sure of other names, will get back. The Kona crew was also very professional. I highly recommend this company for your home care!

Mind you, this fumigation was set up by my landlord and the owner of the house I am renting…read more Our fumigation was set for Wednesday 10/09 (yes very recently). Our landlord had given us ample notice to vacate for the day/night. We followed the instructions to the T. However, we didn't get a follow up call from the fumigation company letting us know when it was ok to return to our house. My husband and I stopped by our house on Thursday 10/10 at about 12:30pm, the tent was already removed but there was caution tape and a sign clipped to our front door with a phone number for a guy named Justin. I called Justin three times and my husband called him twice leaving him a message once. We called their main office and the lady who answered the phone was not helpful at all. Finally at 3:45pm we decided to give Justin a call and again no answer, called their main office and the lady told us in a very rude tone, "Oh the guy said it's safe for you guys to return." WTF?!?! This is by far the worst service. My suggestion... go with another company who is willing to return calls or answer their damn phones not leave you in the dark wondering when you can reenter your house.

Had our house tented immediately after purchase 10 years ago. Saw some signs of activity (frass)…read moreafter tenting and called their offices. Justin came out and looked at what we were seeing and determined it was old damage, but treated anyway which made us feel better. Fast forward 10 years to our second tenting by Justice. We saw termite activity in some new doors we had installed. Justin was out within a few days with a bid and tented within 90 days. We have been very pleased with the service by the owner and staff during the process and have recommended to friends and neighbors locally.

We used this company about 9 years ago without any problems. It was different this time around and…read morecaught on camera an employee of the company going through our things and actually stealing. Also on camera, another employee stood by, watched and did nothing. Encouraged by the company, a police report was filed. One employee doesn't define a company but it's still unnerving to have to be in this situation.

they stole from my house because they knew!!!, I was off island, and then made some elaborate story…read moreabout some one being there before they got there. B.S. The great officers from HPD wholeheartedly agreed that this guy was a thief and a liar. I called their office and to them it was no big deal. WELL, when my wife and daughter feel unsafe in their own home it is a big a big deal !!! I would never recommend these crooks to anybody. I can't believe I had to give a star to post this

The termite droppings are back after the last tenting. It's…read morebeen two years. This after they tented it twice after the first one in 2020. Treatments should last longer than two years.

I was initially scheduled for fumigation with another company, but the wait was almost a year out!…read more I called Pacific Termite (Veteran's Termite) and they were able to schedule fumigation earlier. There were a few glitches initially with getting the estimate (person didn't show up when scheduled, but I suspect it was because the person couldn't find my house and the phone number was incorrect....communication with the person at the office who took my call was also lacking). However, Kandy (who followed up with scheduling, etc) was AWESOME and very responsive to emails/calls.

Last year I requested a review of my property after having found termite droppings in my storage…read moreshed attached to my house and garage. A very nice gentleman came out and investigated as well as measured the property and said he would get back to me. Several weeks later, I received a proposal. It seemed reasonable. However, I spent several more months considering, then decided to wait for the following year to follow through with my commitment. Now, we are ready to proceed. I emailed Deanne (who sent me the proposal) several times over several months with no response requesting if the price was still good so I could sign. I also asked that it be revised if necessary. I emailed her a few weeks ago about this once more and no reply. I emailed her again yesterday - ignored. So I called the office and was told she was on another line, but I left a recording on her voicemail. No response. And then, again, today. No response. I called back later without mentioning my name and they said their schedule extends to December 2024. When I expressed surprise, I was met with a bored-sounding, "well, that's just how it is, live with it." My bottom line: If you want mediocre conversation, non-caring and non-responsive employees - and if you are willing to wait a year for them to attend to you - then, by all means go with Hilo Termite and Pest Control! If their actual production is anything like their communication, run away as far and as fast as you can.

Buying a new house and needed a Termite Inspection. Pauline was awesome. She worked to schedule…read morenot one but two inspections due to lender requirements. Kept in contact with me. The reports were forwarded within 24 hours. A+++++ Thank you

I had a wonderful Termite inspector. From Bowman. Who found I only had termites, in an outdoor…read morecabinet. He said I could treat that myself. Spot treat. And I had an old shelve unit from Ninole. That I can easily take that to the dump. Thank you Bowman Termite. Awesome customer service!!

Save your time and do not use this company. Customer service is terrible and it's impossible to get…read moreanswers. Have switched to Will Kill and you can actually talk to someone there that knows what's going on.