Pat was very accommodating and crews were very efficient. Got as many bags to fill all food for…read morepreparation.

my wife selected this company because of customer service from initial inspection (Patrick). I…read moretrusted this company because Patrick was the only one who crawled under the house and took pics of ground termite tunnels. the next highest bidder only stayed about ten minutes and did dot crawl under the house. the other two bidders did not crawl under the house also. when the termini work crew showed up the senior guy gave tips on preventive maintenance against future infestation. we took the maintenance contract as well and I want to see how that works when they come back to check the bait stations. also, this company has been in business for over 95 years so I am assured it is not a "fly by night" company. And yes, they are expensive but would you escape Cuba in a rowboat or a cabin cruiser?

I have used Will Kill for three times now and each visit to inspect my home and provide inspection…read moreresults, advice and service was completed with the utmost professionalism. The most recent visit to inspect my home was made by Richard and I found him to be friendly, knowledgeable, experienced and thorough. I recommend Will Kill!

I have used them for the last year to control the tiny fire ants. I haven't seen any since they…read morestarted. They always call to let me know when they are coming, and it has been a great service experience.

Our rental home was treated a year ago and we just had an annual inspection this morning. I…read moreappreciated that the technician took his time and was very thorough. He was kind and respectful to our tenants. We had a couple of small areas that needed treatment but overall the orange oil has been extremely effective. Mahalo!

I had 2 of my homes treated by this company. They are very professional and provide very good…read moreservice. I could stay home with my animals while they completed the job! They are very truth worthy and explain exactly how they will be treating my home. Thank u to Kalani, Daniel Sammie or Jammie(unsure of spelling) for your hard work and care that day. Thank u also to Lloyd for a affordable price and lots of laughs! Also to the Kona crew, Ua not sure of other names, will get back. The Kona crew was also very professional. I highly recommend this company for your home care!

Mind you, this fumigation was set up by my landlord and the owner of the house I am renting…read more Our fumigation was set for Wednesday 10/09 (yes very recently). Our landlord had given us ample notice to vacate for the day/night. We followed the instructions to the T. However, we didn't get a follow up call from the fumigation company letting us know when it was ok to return to our house. My husband and I stopped by our house on Thursday 10/10 at about 12:30pm, the tent was already removed but there was caution tape and a sign clipped to our front door with a phone number for a guy named Justin. I called Justin three times and my husband called him twice leaving him a message once. We called their main office and the lady who answered the phone was not helpful at all. Finally at 3:45pm we decided to give Justin a call and again no answer, called their main office and the lady told us in a very rude tone, "Oh the guy said it's safe for you guys to return." WTF?!?! This is by far the worst service. My suggestion... go with another company who is willing to return calls or answer their damn phones not leave you in the dark wondering when you can reenter your house.

Had our house tented immediately after purchase 10 years ago. Saw some signs of activity (frass)…read moreafter tenting and called their offices. Justin came out and looked at what we were seeing and determined it was old damage, but treated anyway which made us feel better. Fast forward 10 years to our second tenting by Justice. We saw termite activity in some new doors we had installed. Justin was out within a few days with a bid and tented within 90 days. We have been very pleased with the service by the owner and staff during the process and have recommended to friends and neighbors locally.

Fantastic experience in every regard! We have been customers of Hilo Termite for nearly a decade…read moreand all interactions with this company has been extremely positive. From the initial inspection by Steven (what a great guy and exceptionally knowledgeable) to the contractual paperwork with Deanne, to the team that caused the extermination of our termites, every interaction was professional and competent. I could not more highly recommend this company!

Where do i begin? We were scheduled for our service to be done on Aug 21st 2026 we prepared…read moreeverything we were supposed to do for the tenting we booked a hotel in Kona for the days the house was to be tented On the morning of the day they were supposed to come they called and cancelled us! Literally an hour before they were to show up! We lost our non refundable hotel booking and made last minute preparations for our pets for literally no reason! The lady told us it was due to the storm but there was no storm that whole weekend it was hot and sunny! Husband found out it was because some techs called out sick that morning Here's the kicker we have contacted multiple times for rescheduling because we really need our house fumigated and they basically ghosted us! Not a word from them here it is September 13th and still not a word on a reschedule We have gone with a new company which won't be able to help us until next year! So now we lost our hotel trip and have to wait many more months thanks to this unprofessional company Do not recommend this company to anyone

The termite droppings are back after the last tenting. It's…read morebeen two years. This after they tented it twice after the first one in 2020. Treatments should last longer than two years.

I was initially scheduled for fumigation with another company, but the wait was almost a year out!…read more I called Pacific Termite (Veteran's Termite) and they were able to schedule fumigation earlier. There were a few glitches initially with getting the estimate (person didn't show up when scheduled, but I suspect it was because the person couldn't find my house and the phone number was incorrect....communication with the person at the office who took my call was also lacking). However, Kandy (who followed up with scheduling, etc) was AWESOME and very responsive to emails/calls.

Last year I requested a review of my property after having found termite droppings in my storage…read moreshed attached to my house and garage. A very nice gentleman came out and investigated as well as measured the property and said he would get back to me. Several weeks later, I received a proposal. It seemed reasonable. However, I spent several more months considering, then decided to wait for the following year to follow through with my commitment. Now, we are ready to proceed. I emailed Deanne (who sent me the proposal) several times over several months with no response requesting if the price was still good so I could sign. I also asked that it be revised if necessary. I emailed her a few weeks ago about this once more and no reply. I emailed her again yesterday - ignored. So I called the office and was told she was on another line, but I left a recording on her voicemail. No response. And then, again, today. No response. I called back later without mentioning my name and they said their schedule extends to December 2024. When I expressed surprise, I was met with a bored-sounding, "well, that's just how it is, live with it." My bottom line: If you want mediocre conversation, non-caring and non-responsive employees - and if you are willing to wait a year for them to attend to you - then, by all means go with Hilo Termite and Pest Control! If their actual production is anything like their communication, run away as far and as fast as you can.

Buying a new house and needed a Termite Inspection. Pauline was awesome. She worked to schedule…read morenot one but two inspections due to lender requirements. Kept in contact with me. The reports were forwarded within 24 hours. A+++++ Thank you

I had a wonderful Termite inspector. From Bowman. Who found I only had termites, in an outdoor…read morecabinet. He said I could treat that myself. Spot treat. And I had an old shelve unit from Ninole. That I can easily take that to the dump. Thank you Bowman Termite. Awesome customer service!!

Save your time and do not use this company. Customer service is terrible and it's impossible to get…read moreanswers. Have switched to Will Kill and you can actually talk to someone there that knows what's going on.

Having discovered that the house I'd bought had a termite problem despite having supposedly been…read morecertified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration.

Gabriel took care of our termite problem and explained to the tenants that there are two kind of…read moreproperties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after.