Having discovered that the house I'd bought had a termite problem despite having supposedly been certified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration. read more

Gabriel took care of our termite problem and explained to the tenants that there are two kind of properties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after. read more

Scott canceled me after he said no appointments before 1:30 Saturday. 11:20 AM he texted hey I am 10 min away. I said i can be home ( 40 min drive from central maui to my home) 1 hour. I had one more stop. He said I will reschedule you for two Saturdays from now( appointment was 6/30/24 ) after I specifically asked when and refused to give me a time. I canceled and he still emailed. I canceled via email. I do NOT RECOMMEND. Off island and unreliable. read more

On March 24, 2023 we had the pleasure of meeting Ansen and Taylor who came to our condo to treat a termite problem. These two men are very polite, professional and knowledgeable. They were very thorough and found a few problems we were not aware of. It was a pleasure to have them in our home and I highly recommend their services. Anne and Wayne Kihei read more

from the initial contact to the treatment was awesome the one month follow up was awesome, also. but about the 1.5 month mark they were back. i called they can not come out for 24 days that is just not believable. the tec said any issues call right away, so we can deal with it before it can grow.24 days really!!!. 1 week 2 weeks that would be OK,24 days ridiculous. After talking to Scott the sales rep and Christina the operations Manager, i now understand the whole reason for the long time line.They both went out of their way to explain the circumstances, and were able to assure me a prompt and satisfying result . Mahalo read more

I received a phone call and there had been some kind of glitch. We are scheduled for service now.

Chose SMART Pest orange oil and SMART Shield service to avoid all the chemicals with the traditional method. Much safer for me and my puppy. No moving or waiting. No more termites or other pests. Love it! Tyler and Anson always friendly, professional, and provides outstanding service! read more

I highly recommend this company. I switched to this company because of their non-toxic sprays. They work just as good, if not better than the competition I used for years before. Ansen is extremely thorough, kind and listens with intent to help solve any issues I have. He's a fantastic addition to the company! Kimberly J. (Kihei) read more

Great sales presentation promising us the world. $3200 for a few rat bait traps because the bug service doesn't work. Still have bugs everywhere in a very clean home. Roaches is bathroom, flying termites in kitchen and spiders in closet. No difference over 3 weeks later. They sold us on the "fact" that this service is better than tenting! Called them. Straight to voicemail. Says 10 minute reply. Not true. Plan on two days for a return call if you are lucky. Working on credit card dispute and BBB complaint. Beware of this "business ". read more

Today Ansen was the employee who came to treat my cabinets for termites and he did a great job, definitely took his time to asses the damage and find where the termites where. He was very friendly and great at conversation while still doing his job. Definitely appreciated his hard work and in kona that's hard to find. So thank you SPP please contribute to fly him to big island from Maui cuz he is a good worker and very nice. read more

We've been a happy, loyal and satisfied clients of SMART PEST PREVENTION for several years now but decided to check out some of their competitors just in case. Boy, were our eyes opened up to what's really out there! What a rude awakening! We came across some incredible Sales people that have their stuff down! So, long-story-short, we were "Sold" on some deals we couldn't refuse! The good news is that the true colors came to light immediately with very poor customer service, no call-back, no communication at all! Bottom line is, hook up with SMART and STAY with them! On Maui we are serviced by Ansen and Tyler, who are almost too good to be true! Whatever your issues are, what ever your needs, they will take care of it. The same goes for their Front Office. Donell and the entire SMART family will always be there for you. We are so blessed they took us back into their Ohana. Thank You, Thank You, Thank You!!! Wayne and Sue Yoshimura read more

We have been using Smart Pest for nearly 2 years now and definitely recommend their pest treatment services. Their method is nontoxic to people and pets but *also* very effective at killing or deterring unwanted pests. The technicians are friendly, professional, do a thorough job, and are always on time. read more

We have used Smart Pest Prevention many times and they are the best!!!

I am so glad that I found this company! I have done so much research on the best and safest pest prevention... and this is it! I purchased the SHEILD and the technicians were so knowledgeable and thorough. Chester is one of the techs and he has come out to my house several times for each follow up visit. He is so friendly and he really cares about getting his work done right. The best part is I haven't seen a pest in months and from now on I only have to see Chester or one of the other great techs from SMART pest prevention. read more

I needed a Termite Inspection Report for a sale of a condo and Smart Pest Prevention was able to squeeze me in the same week and their prices were lower than other companies. Awesome job! Thanks! read more

I can not say enough good things about the job that Smart Pest Prevention did for us. We had a huge colony of wasps that had set up a nest in the walls of our home and were growing by the day. Other companies wanted to use very toxic chemicals to remove them so we thought we would give Smart Pest a call and we could not be happier that we did. Using the least toxic products possible they were able to completely get rid of the problem. It took a few visits but they were always understanding of our concerns and willing to do what ever it took to remove the buggers. Very professional. Very friendly. And no worries about our pets being killed by a harsh poison. Mahalos plenty to the folks at Smart Pest. read more

I had a feild representative come to my plantation house to do an estimate. My wife started work late to meet with him. From what my wife saw, the representative was really not interested in working with us! After all of 5-10 minutes my wife called me, and put the representative on the phone. Instead of telling me what they could do, he immediately pointed out everything they could not do! ( This in my opinion, is not the way to do business.). The representative told me that they must be able to touch, and access, every board in the house. ( Question: Then how do they get to every board in walls that are drywalled, and insulated?). I have worked construction for over 20 years, and know there is no way you can access every piece of wood, this was just a lame excuse! This is a single wall plantation house. I was willing to open my ceiling drywall to give more access. He still refused. From what my wife explained to me, as soon as he walked in the door it was pretty obvious he was not interested in our business! I will not recommend this company to anyone after the treatment we received! read more