This is a very nice option when staying in Memphis. It's not downtown, however, so keep that in mind. Have always experienced friendly service and a decent room for the price. Very pretty building, lobby and water moat around the outside of the hotel. I would definitely stay here again. read more

The room was OK, but the food in the restaurant was just awful. The location was convenient for my trip because it was close to the building I had meetings scheduled, but it's pretty far from everything else in Memphis... Now I don't know if this is the incompetence of the staff or Hilton itself, but when I asked them to print or e-mail me my charges, they said that because I booked the room through Expedia, they were absolutely incapable of printing out an itemized receipt detailing all the charges to my card ... I found this extremely annoying. I wouldn't recommend staying here. read more

Did not stay here, thankfully. We were already booked at a hotel nearby. We were here for a convention. The restaurant is only open until 2 pm, hard to find. Where in the US is there a Hilton restaurant that doesn't remain open all day, particularly with a big convention taking place in their space. We were shuffled to the upstairs lobby hotel, where the bartender continued to ignore us, even while standing directly in front of us. He had less than 6 customers at the bar, yet couldn't find time to acknowledge us or thanks us for waiting. Pathetic service for a Hilton Hotel. We walked to a nearby hotel for lunch. Never again. read more

My experience with the Memphis Hilton was marked by consistently poor customer service and poor service recovery. I checked in to the Memphis Hilton on Wednesday July 13th for a family reunion function. I understand check in time was 3:00, but I was amazed that we were not permitted to have access to the room even 30 minutes prior to 3:00. I have not had this experience at other Hilton locations and found this unnecessarily strict. I would have expected a clean room as a result of these strict timelines but this did not occur. I have categorized my experiences below in an effort to address the concerns that I have found. The room was not clean upon arrival. The tub/shower had visible dirt and the tile grout was flaking in the bathtub. A dirty tub mat was in the bathroom with mold on the suction cups. The refrigerator that was delivered to our room was dirty with a brown sticky substance inside. I cleaned it out so it could be used to store medications in a clean environment which was the purpose of the request. The staff seemed unable to answer or properly direct people to the respective functions within the facility. When I asked a question about where a particular event was being held, the staff would say they didn't know and they did not direct me to the paper where event locations were listed. They seemed unhappy in their jobs, not willing to happily direct or provide information for those who waited in the line to ask about an event location. The event locations should have been at all podiums so all staff could help a guest who needed direction. The staff unhappiness and openly venting about customers was a consistent theme throughout our stay. This is an area where I believed the service started off well. I expressed to one of the employees that I wanted to speak to someone in catering to ask about food preparations. We have a nut allergy in our party and had not heard whether there were tree nuts in the pork crusted tenderloin on the menu. I was also interested to know how it would be handled if there were tree nuts on the menu. I have had concerns before and paid a significant amount for this dinner for 3 at this function and was hoping that we could have a nice meal without incident. A very helpful employee brought me to the Catering Manager/Supervisor (Ricky) who brought me to the kitchen to have a discussion with the chef. The experience was comforting and I had the opportunity to speak with the chef in advance and was able to put my husband at ease (he has had anaphylactic reactions at catered functions due to hidden nuts in the menu). This part was an above and beyond response to make a customer feel comfortable with a potential life threatening problem. This was a high level of service that I have come to expect from Hilton facilities and I do not want these efforts to go unnoticed. When dinner was served, it seemed that things were going well when the server accidentally dropped the tray of food designated for my table. My 5-year-old daughter had ordered a kids' meal and then watched it fall to the floor in an unfortunate mishap. These things happen but there was no communication as to what would happen next. I expected that a replacement would be sent out as soon as it could be made. A couple of times when I asked the server they told me that replacement meals were being made and they would be out soon. A considerable amount of time later (20-30 minutes), a meal, not what my daughter ordered, was placed on the table (chicken fingers and fries). She ordered a pasta dish and was told that that dish could not be remade as there were only so many kid's dishes prepared for the evening. I found this unacceptable and ended up leaving with an upset child because her food was not going to be provided. This was not something that I have expected at a Hilton facility, particularly one in my hometown where I always had the opinion that the Memphis Hilton was the ideal function location (aside from the historic Peabody Hotel). I would not recommend the Memphis Hilton to stay for any event or for a simple stay due to the aforementioned concerns. read more

We stayed during a someone else's family reunion and these folk were loud and overran the lobby area. Fortunately, the hotel clerk put us on the 22nd floor so that we could avoid the noise. The room was okay, the furnishings were damaged slightly (bleach stains in the chair and the wires were popped in the shower's soap holder). The bed was comfy. Overall, it was an okay experience. read more

The bed alone could be a four star! The Hilton experience is defiantly present in the decor, toiletries and shower experience. This hotel is near the airport and across from a strip mall full of stores and eateries. It is twenty minutes from downtown and one exit from Graceland. Downside the cleaning staff did not replenish the room at all and only laid a stack of towels on the desk? It also took thirty minutes to check in. Other than that fabulous main area and stay! read more

If I could negatively rate this hotel I would. The hotel itself could use some work. The staff is not willing to help in any way. The lady at the front desk had a sign next to her that said something like if you are not satisfied let us know and we'll make it right. YEAH right. I brought my issue to their attention more than once and was blown off like I didn't matter. From the restaurant to the front desk HORRIBLE hotel and WORST customer service of any Hilton by far. read more

The pics posted for this hotel do not show the poor condition of the the hotel, it is definitely not up to Hilton standards. First of all it's very dated and no upgrades or even regular maintenance have been performed in a while. Either the room is so cold you can't stand it - or the heat kicks on - there is no in between. The water runs very slow. The bathroom and the floors were dirty with obvious mold and build up around fixtures. The doors do not work properly so when someone exits their room it shakes your whole room. The only reason I am giving them 2 stars is because of the customer service - the employees did the right thing and comped our room charge. Would not stay here again. read more

Rooms are comfortable including the beds. Internet speed allowed watching Netflix and YouTube. Far walking distance from restaurants. In-house restaurants are much to be desired. The "Provisions" has a confusing menu and limited selection. Many items aren't priced. You must inquire. Hot "Breakfast Wrap" was not freshly made. Priced as if you are in an airport. The "Bistro" downstairs stops serving lunch at 1pm(!). Host didn't know the price of the buffet when I asked. I gave up. Apparently many others are fine with all of this. I don't donate to such causes. I started as a willing customer but my mind was changed. read more

Computers down at peak check in. Waited over 15 min Staff nice but unsure what to do Asked for a comp and was not offered. Person I traveled with checked in at a different station was given free drink and breakfast. I am a freq hilton honors...not good move on Hilton's part read more

We prepaid for a room through Amex and called at 6pm to let them know we would be arriving in town a little late. We went to check in and no rooms were available. Do you want to risk staying here? I won't again. read more

A wonderful room, great view and an excellent staff. A nice quiet escape but still close to downtown Memphis. Great Hotel!

The hotel is very dated, the restaurant downstairs called the rook is awful, you can't get seated and when you do you will pay 16 dollars for powdered eggs which aren't even stirred up. I always stay in the hilton chain but I will never stay at this location again. read more

BEWARE of the scamming going on at this Hilton property--canceled reservation on Wednesday at 6pm for a Friday check-in 3pm. Because it wasn't by 3pm Wednesday we have to pay for that nights stay, the full amount, even though they will sell that room and essentially make double the amount on one room. That is a wild & unethical way to run a business. I'd understand if we had canceled the night before or morning of, would be 100% on board but cancelling anytime Wednesday for a Friday check-in should be a full refund. I'm sure this cancellation policy was in fine print somewhere but when we called to cancel nobody verbally told us about the charge or we would have just kept the one night & at least gotten something out of it. We literally just flushed money down the toilet. We just tried to just re-instate the reservation bc we're local & could make it work but of course they wouldn't do that bc then they couldn't make double the money on that room. read more

Fabulous room with a great view of a large flock of Canadian geese, which our Chihuahua and Shi-poo watched from our window! Although our room was not cleaned one day, Ms. LaWinter at the front desk made everything better! In addition, Pat Balfour, our waitress in the Rook Restaurant, was fabulous! Both of these fine employees deserve a thank you and a pat on the back for jobs well done! Got a great deal on PriceLine that was about half the normal rate! read more

My husband and I stayed in room 2110 on 01/13/2017. Had a great time till we got ready to go home the next day. We get to our vehicle only to discover that someone had broken into our truck and stole the radio and his gun. I understand that you have signs posted that we park certain areas at our own rick. What I don't understand is why this hotel does not have cameras in those areas that are at risk to at least help the police in there investigations. Or have security the ride the parking lot. I can remember a few years back when there were security working the parking lot. Also, we think it was an employee due to the foot prints around the truck. They were men dress shoes with a pointed toe. I have always held this hotel to a high standard and loved staying here. My husband brought me here because he knew this was my favorite place to stay. And this is what he gets for trying to be a great husband. I am very disappointed and hurt. We will not be returning to the Hilton.....ever. read more

The 1st floor is as good as it gets with this hotel. The Starbucks staff is nice and helpful. But that is about the only good things in this establishment. The restaurant is low quality with sticky floors. I went to the restaurant at 5:30 pm and no one was there. I walked all the way through the restaurant and no one was to be found. The breakfast was greasy and unappetizing. The rooms need upgrading and look like they are not kept up well. Hilton might want to reconsider putting their name on this one. Last stay here! read more

From the exterior of this hotel I expected it to be very nice, I was definitely proven wrong. There were blood stains on the blanket as well as shoe prints on the sheets. The housekeepers are extremely loud in the mornings and woke me up around 8:30am due to their loud talking right outside of my room. read more

I stayed at this hotel and attended social functions many times and have always been extremely impressed. While the rooms can be pricey (depending on your budget), they are definitely worth it for what you get and compared to other hotels in town. This building is a landmark in East Memphis and Hilton is certainly doing it justice. The entire staff is always friendly, helpful, and eager to serve. I never had any issues with checking in or out of the hotel, which can sometimes be a nightmare. In response to a previous review, the hotel is in the heart of town, not downtown. In Memphis those are not necessarily considered the same thing. Hotels in downtown are listed as downtown; hotels in this part of town, East Memphis, are actually the heart of town. Besides Beale Street, a large majority of things go on in and around East Memphis. I do appreciate the Hilton and all of its employees for making our event run smoothly and problem free. I completely recommend any out of town guests to stay here or local Memphians looking for a location to hold a function. They have a ton of space and will take excellent care of you. read more

Location is not bad for the beer can(yes the property looks like a beer can), close to poplar avenue and a big strip mall. They don't have a concierge which I consider a big drawback and the worst of them is having thin walls I could definitely hear a full conversation through from a guy who doesn't even raise his voice while talking and yeah some other things I could hear as well, not recommended. read more

Sadly disappointed with my stay at this hotel. I stayed four nights and my room was on the 5th floor. The first night I set out my breakfast card only to find it wasn't picked up. The second day I came back to find my room was never serviced and each day when they did service my room they neglected to empty my ice bucket which was always full of water. I found the room to be very outdated, carpet was stained and the bathroom wasn't in the best shape. The wireless Internet was extremely slow and would go in and out in speeds, the tv was also slow and didn't work very well. The best part about the room was the mattress which I found to be very comfortable. I ate 3 breakfasts and 1 dinner at the restaurant downstairs. I found the food to be very good as was the service. The elevators sounded old but were pretty fast. I only had one issue mid week where it took nearly 15 mins to find an empty elevator getting lucky on the third car. I think it was due to some conference being held there and everyone was heading out at the same time. I personally will not stay here again. read more

Positive: The place is beautiful, recently redone, and the staff friendly and helpful. Negative: Where to start? Either the system is horrible or the front desk personnel are incompetent. A week later I'm still trying to get a double charge removed. Several of us had trouble just getting into the right room after check in. The rooms are noisy. Our party had 7 rooms there, and we all complained about being able to hear people talking in the next rooms. The sound echos up and down the glass to the rooms above and below. There are two bed stands with lamps and outlets, but can't be plugged in due to lack of outlets in the walls. Two of us had the handles fall off the faucet (probably never tightened by the installer). They charge $10/day for internet, there is no mini-fridge, although you can rent one. The place is pretty, but stay somewhere else if you want to sleep read more

Comfortable, Clean, Friendly I called for a shuttle, was told it should be there in 20 minutes, 50 minutes later I ended up taking a taxi for $27. We took the shuttle to a restaurant, called for pickup, it was at over an hour to come. The restaurant closed, and we were told that it is a normal thing to have to wait forever on the shuttle. We were waiting outside, and then the shuttle driver told us that is a bad section of town. read more

Very disappointed. Expected more from this chain. Rust and or mold around toilet area, shower. Blood droppings on the comforter. Just didn't feel clean after seeing all this. read more

Just had their room service. HATE IT!!!! Like having a picnic. But who wants to eat a salad out of a card board box. Don't see how going to all paper products is green. Nothing is reusable so everything ends in the garbage heap. Doesn't seem well thought out. When you pay $150+ a night, you do not expect to eat with plastic utensils out of cardboard boxes with paper napkins. Maybe at a lower price point motel but not Hilton. I will be rethinking my selection to stay here instead of at the Marriott across the street. read more

Looks are deceiving. The exterior of the Hilton Hotel in Memphis is attractive with a cone-like building next to a pond with a fountain. The rooms need basic maintenance. The sink hot water handle came off, the flapper of the toilet needed to be changed and the bath/shower drainpipe was clogged. Get me out of here! read more

I expect a certain level of quality when I book a Hilton Hotel, and I did not get that here. Firstly, everything is dated, and they can't decide on a style of decor. It's part beach themed, part retro, and part modern. But even that would be fine if the rooms were great, but unfortunately that's not the case. All I wanted was a comfortable bed to relax in while watching a movie on the television. But the bed wasn't comfortable, and the television had static lines running through the picture. Someone in a neighboring room was smoking weed and our room smelled like it. It wasn't a dirty room, but everything just felt old and dusty. The staff was pleasant, and the view from the huge windows in our room was very enjoyable, but all in all, a very underwhelming experience. And I just got home and checked my bank account to find that I was overcharged for my stay. read more

Wife and I stayed while on a visit for an interview. Checkin was quick and staff was very friendly the entire stay. We received a free wifi password, although it was very slow at times. You can surf the web, check email and the basics, but we tried to stream Netflix on my iPad and it constantly lagged and was unwatchable. I also carry an HDMI cable to hookup the iPad to TV's and the TV's here are deliberately rigged such that any input ports don't work except for the basic antennae; not a huge deal but if you travel a lot like we do and like to keep up with your shows it simply won't work here. The restaurant was good, but average and the staff was extremely friendly on every visit. Overall this Hilton is a bit on the low side when compared to others of its brand, yet similarly priced. read more

Priceline $57 plus tax. Great deal for Hilton. Good and clean. Breakfast is $15 plus tax. Close to everything. Shower is small.

My dad and I stayed on the 21st floor and I could hear everything that was going on below us. EVERYTHING and they weren't even being really loud. I found out that someone underneath us was celebrating a birthday. Why do I know this?! I called the front desk to find out is this normal to hear people from other rooms and she said yes if the person below you is by the window the sound will travel up. I asked is this all the rooms and she politely said yes this is all of our rooms. Needless to say I will never stay here again. read more

Absolutely worst customer service ever have stayed at this exact location 2 times due to my company booking me here I absolutely hate it... worst customer service ever. The first time I stayed I had a couple next to me fighting and screaming all night I called down stairs 4 times to have security come up and NO ONE EVER CAME at one point I heard a "little kid crying don't hurt mommy stop it!" No one ever came they did not offer to move my room either all be it it was 3am! Honestly I was too scared to even open my door to see what was going on next door! The only thing they offered was to award me extra hilton honor points (which means ABSOLUTELY nothing on their part) . Then I check in again today and they didn't Receive the email from my company for credit card authorization because the contact my company has no longer works here! So we got the correct contact and sent them the authorization form and then they made me wait in the lobby till the authorization was processed through management ( in addition checking in 4 people behind me) till they would let me check in! I told them I was exhausted and need to just lay down and if it didn't go through they could call up and I would give them my card ... I am a Hilton honors member and GIVE HILTON MY BUISNESS every time I travel!!! Seriously the four points across the street is wayyyyyy better and the accommodations are literally equal this one is super run down ! Dents in doors and tears in carpet! And the walls are thinner than rice paper!!! Save yourself some sanity go elsewhere! read more

Considering this is a Hilton establishment, I expected better customer service from the front desk. Check in time was supposed to be at 3pm and still waiting 1.5 hours later. I've been waiting in lobby and they still have not given an update or try to make this very annoying situation right. We should have booked elsewhere. read more

This hotel looks nothing like the pictures. When we first got there, the first thing to note is that the lobby was dated, and the chairs looked like they had been through both world wars. To add insult to injury, the room had moldy water seeping in, smelled just as musty as the lobby, and had dirty quilts. The elevator was creeky and slow, so we decided to take the stairs. The stairwell smelled of smoke and had urine on its steps. Their breakfast place, called "Rooks Corner" was also disgusting and I wouldn't feed their food to my dog. Needless to say, we cut our stay short and decided to look for another hotel. This place wasn't worth the $140 a night that we paid for, in fact, it wouldn't even be worth $89. I'm not one to leave bad reviews, but I wouldn't want others to have the same experience we did. read more

They stuck me in the basement and now at midnight trying to sleep with a loud buzzing noise coming from somwhere. I called..it stopped now continues intermittently. read more

Looks amazing on the outside right? Yea it is not on the inside. The rooms are dated as hell. There is not even a mini fridge in all the rooms. You should all be aware that mini fridges are standard in all La Quinta motels! The service was fine except the hotel bartender whom sat with her back to you as you approach the bar on the phone complaining about being at work. There's a sign of good things to come when approaching for a drink order. Someone smoked cigarettes on the 9th floor and it stunk up the entire floor. The beds could not have been less comfortable. The shower had terrible water pressure and the toilet had the weakest flush of all times. The worst situation here? The parking. First off they designed this where the front entrance is behind back of the building. There are like 16 parking spots up front then you have to park in the back which is technically the front from the driveway entrance(i know its ridiculous sounding) if it is raining and u park in the back good luck. There is no entrance in the back. This place was awful. Simply drive down the road about a third of a mile and stay at the homewood instead. read more

I am writing this at 1am because my loud neighbors won't be quiet. I complained at the front desk nothing happened. I called to the front desk 7 times got through once and nothing happened. I paid for a hotel room to sleep not to throw a party but clearly sleep is not allowed. The rooms are outdated and hvac system makes loud noises when you turn on anything higher than 70 degrees. Not worth the stay. Go across the street to the Marriott for clean rooms and peaceful sleep. read more

Horrible experience. Light fixtures and bathroom faucets did not work correctly, so I went to the front desk to see if they could be looked at. I had to ask for this to be done THREE different times and it still was never taken care of. The ladies at the front desk barely looked up to acknowledge my concern, one just made a little note and said "fine." I'm not hard to please, but this behavior was unacceptable. Absolutely no customer service or manners. Please don't waste your money or your time. And don't bother reserving your room on the app ahead of time...five people in my party got stuck in what was "available," not what they had requested days before. Considering I couldn't even get some common courtesy, it's safe to say I'll never be back. read more

Lobby nice but by the elevators you're back to 1970 Elvis style. The elevator environs need upgrading. My room was nice, service staff nice and helpful. Hilton needs to invest money to bring it up to 2014. Food options very limited for a hotel this size. Pool area pretty parking good read more

Nice hotel however the worst room to room noise abatement of any hotel I have used. NOT RECOMMENDED

It looks ok when you walk in but I had bugs in my room (big black bugs running on your bed when you sleep isn't anything you want to see ) and I saw several in The bar and restaurant the next day. This hotel used to be nice a couple years ago but clearly slipped and don't stay here. When I told the staff I had bugs in my room and asked if I could have another room they were bothered by me and weren't friendly or apologetic at all read more