Please take Yelp reviews seriously, they can save you lots of time, money, and stress. I found a bed bug crawling across my bed when I returned from work. I also included a google image of a bed bug for those who haven't witnessed a bed bug. I called the front desk for someone to come up as I was able to capture the insect in a bag. It took 20 mins for someone to come up and the guy they sent looked a complete mess. He had no uniform, sloppy clothes so I didn't feel any better. He told me he would move me to another room. I called and requested to be moved to another Hilton property as a Diamond member. If there are bed bugs, there is a chance there are other infested rooms. The staff are ill prepared and have no idea how to handle serious issues when the manager is not there. They called the manager as I asked to speak to him. He told them he didn't want to speak with me (Chad is the Assistant General Manager). He finally allows her to put me on he phone. Chad tells me typical they have us move to another room when dissatisfied but he was doing me a favor moving me to another property. The fact he really felt he was doing me a favor was disturbing. I am in a Hilton property at least 4 nights a week and this is how he responded. I asked Chad if he could document that the reason I was being displaced was because of this bed bug and he said he would not document anything. The next day I get an email from the General Manager, Ben not a call. He sarcastically stated that they had pest control check the room and he was happy to report no bugs. He basically dismissed the issue. I will make sure to tell anyone I know traveling to this area to please not stay at this property. This hotel use to be named the Omni and it was top notch. Now it is completely different and has gone down badly. I had to throw away my luggage, laptop bag and other items because I didn't want to carry the bugs home. Hilton has lots of work to do and their staff is most disappointing. The Apple doesn't fall far from the tree. When you get rude employees, they almost always have a rude manager or direct report. read more

Hilton Memphis - Hotels Near Me - Memphis, Tennessee

Very nice hotel with a gracious staff. Shower need replacing desperately! The best part was the breakfast, a tad slow service but WELL worth it. Homemade hash browns. read more

It is not a sign of a clean hotel or good customer service, when raw sewage coming up through the shower drain does not warrant an immediate response! It's been hours since I showed a photo to the front desk, and nobody has come to clean it up. If you must stay here, try for the higher floors, because this stuff likely "rolls downhill." read more

Hilton Memphis - Clear sign of sewage coming up through the drain. The towel shows that this happened after housekeeping came. - Hotels Near Me - Memphis, Tennessee

I haven't even checked in to my room yet because I am disgusted in the lobby. The furniture looks like they got it from someone's old garage sale. I am afraid to sit on it so I will have to sit on top of my jacket instead. The bar when you walk in is in bad shape, I hope at night this looks different. I am curious to see what the room looks like so far it's very outdated. I am ashamed to say that I worked for Hilton 19 years ago . (20 years in the industry total at major hotel brands.) read more

We really enjoyed this Hilton. A stand out member of the team was a bellman named Rashaad(sp?) who really went above and beyond. The grounds are gorgeous. The views (we stayed 19th floor) are unbeatable. I asked for a mini fridge, as I was traveling with two small children and received it with no problems. There's a beautiful wishing fountain in the lobby, starbucks, a bar, a restaurant, and not far at all from Downtown or the zoo. I would definitely recommend! read more

The hotel was very nice and clean; however, the breakfast buffet downstairs cost $17 per person and they had only a couple more items than what would be offered at a complimentary breakfast. read more

This is one of the best Hiltons I've stayed in! It's located in the upscale part of the city called Germantown where there are plenty of close by shops and restaurants. The customer service we received from the staff was amazing. The checkin was a breeze and pleasant. My room on the 16th floor was clean and the bed was comfortable. I had the most amazing view of Germantown. I really appreciated my stuff not being moved around when the cleaning services came through while I was out. Parts of the hotel is a bit dated however the amenities were amazing. They have a huge gym with all the necessary equipment and weights that overlooks the resort style pool. No need to venture off to find an outside gym because there's enough equipment here for everyone! It's a full bar here and it's plenty of room. I really enjoyed our bartenders! There's also a 24 hr full cafe. The first morning we ate a light breakfast here at the cafe and it was surprisingly good and inexpensive. Plenty of healthy to go options. The second morning we indulged in there breakfast buffet and it's well worth the money! The service and food was incredible! Whenever I'm back in memphis this is where I will be staying!!!!! read more

Hilton Memphis - Breakfast in the 24 hour cafe. Power wrap made with egg whites, low fat cheese, spinach. Fresh fruit!!! - Hotels Near Me - Memphis, Tennessee

Great recent visit to the Hilton on Ridge Lake in Memphis, TN. Very professional staff and always pleasant, helpful with any question and information about the local area. Grounds are well maintained, interior is quite elegant and pleasing. Spacious convention facilities equipped for any meeting size. During the visit they hosted a local community event benefitting orphans and vulnerable children, awesome to see a great organization giving back to the community and being excellent corporate citizens, kept all hotel visitors in a buzz during the day Saturday. Important to see the hotel manager giving back in such a positive manner; KUDOS to him/her for that wise decision. Iconic building, great staff, classy facility. Bill read more

While I haven't stayed at this Hilton before I have been to several meetings and conferences here. I can't comment on the rooms but every time I've stopped at the concierge desk has always been extremely helpful and accommodating. The grounds are immaculate so I can only assume that rooms are nice as well. Usually after our meetings are over we will head to the bar up at the front of the hotel. In more than a handful of trips to the Hilton, the bar staff is always bubbly and energetic which is great to have after some often rather dull meetings. We've only had catering once during a conference I attended but the tall gentleman they put in charge of overseeing that the food and drink racks were always full, left you wanting nothing. Great experience despite not needing a room! read more

Friendly staff, except for the two I just dealt with who were rude. No kindness or apology for inconveniences. Was treated poorly. Will never stay here again. read more

The jackhammering began promptly at 8 a.m. We had no idea this would happen when we booked it, and no one mentioned it at check in. Do I really need to continue to justify the one star? Well, the WiFi didn't work in the room, despite being Hilton Honors members and ATT customers. The tub didn't drain. I tried to open a cabinet, and the door came off in my hands. I got $3 in quarters back as change at the coffee shop. Good grief, never again. read more

I had trouble deciding if I was going to give this hotel 3 or 4 stars. It was a beautiful property, large glass elevator overlooking the city, striking fountain in the lobby. The rooms were large with a view. Of course, there wasn't really anything to look at unless you find Target and the highway visually stimulating. The employees were really nice, which is why I decided to give it a 4 star rating. The front desk was exceptionally friendly, they even called to make sure I was enjoying my room. In the concierge lounge, the woman running it made the effort to chat with my while I was eating my breakfast. Service like that can really make a difference when you are a lonely business traveler. The cons? Well the walls were paper thin. You can hear everything going on in the room next to you. In fact, when I woke up form my nap I could hear the man in the room next to me as clearly as though he was in my bathroom, I actually double checked! Also, the parking lot is really confusing. If you've never been to the property before, it is easy to park a mile away from the entrance. Even the closest parking spots involving carrying your luggage up a staircase. They do have valet parking however, so if this is a problem for you, you can easily fix it. All in all, I enjoyed my short overnight stay. I would certainly stay here again. read more

Greeting Hilton Honors, I was going to get my status with Hilton Honors back to Gold by the end of the year. I have been spending most of my time in Marriotts and Hyatts, lately. My two most recent stays in The Memphis Double Tree and The Garden Inn in Frankfurt were excellent. I needed to work in Memphis, TN on 09.09.2013. Late afternoon 08.08.2013, I booked a last minute room at the Hilton Memphis East. I have stayed there before and it was just OK. When I finished my job at a local hospital early, my company sent me to another location. I called to cancel and Hilton Honors told me I had to call the hotel. I called the number and no one answered the phone. Since I was only a mile away, I drove to the Hilton. I was then informed that I was going to have to pay the penalty of one full night. After the desk clerk spoke with the manager, it was dropped in half. OK, I am good with only having to pay half. If it were any other hotel including most Hilton, I would have until 1600-1800 to cancel day of arrival. I was told the General Manager of this location sets the policy. Well you can thank this general manager. I will. Because of his decision, I will now become Platinum with Marriott and hit Gold with Hyatt. Please feel free to watch my Hilton Honors account. It will not be exciting as there will be an extended period of inactivity. With an industry which is so full of Hotel options, one would think that Hotels would want to do everything possible to retain repeat business travelers. Memphis Hilton must not need return guests and they don't seem to care about future travelers visiting other Hilton properties in the future. read more

Overall great experience. We arrive after 9pm they had oversold the hotel and we had requested a double room. They only had king rooms left however accommodating with a very very nice roll away. They also comped us with 4 vouchers for the breakfast buffet. The pool was fun but small for large hotel. Breakfast was excellent great quality fruit a bacon. The room was cozy but nice. Checking out however we wanted to tip the maid and bellhop the Front desk host would not allow us to place a tip on the room and their lobby ATM was out of order. This person was very argumentative and definitely seemed to be unenthusiastic about their employment. read more

While I cannot say this is a "bad" hotel, we experienced six vehicle break ins during the middle of the day within throwing distance of the front door. The hotel has no surveillance for the parking lots and we were told the new owners refuse to pay for a security guard. Memphis is a high crime area and any hotel of this stature should protect its guests and their belongings in any way they can. We have over 100 people here for business meetings and we're told by the hotel that any reports they do will not be given to us in any way, form or fashion. Of course we filed a police report, but to be treated so coldly and callously by a Hilton chain is despicable. I do not recommend this hotel. read more

My sons birthday is in December. Hard to host an outdoor party in December. Solution? We booked 4 rooms (2 adjoining each) and with 1 parent in one room and 4 boys in adjoining room the boys loved the indoor pool!!!! Of course we mandated quiet in the room too. We were respectful of other guests but they were exhausted from swimming so it was easy keeping them quiet. The staff helped us set up the cake near the pool and we ordered delivery pizza and a movie in the room. Rooms are well appointed and hotel was well staffed with friendly helpful faces. Beds are super comfy and rooms are more spacious than many hotels. I didn't feel cramped. Some parents came to help out and take turns playing life guard which allowed us to dine in the amazing steak house. Wonderful food and fantastic service. Since our stay we've ordered to go meals from the restaurant and gone there for dinner. Even if you are a local and don't need the hotel service the restaurant is a must ! read more

There is good and bad with this hotel. First the good: Great looking lobby, nice looking dining room with outdoor seating over looking a pond, an inviting outdoor pool and jacuzzi, very comfortable beds. They also have a free shuttle to the airport which I took advantage of, saving me some Uber dollars. For the bad, the rooms are odd shaped since the building is a tower. I didn't mind that until I realized I had no fridge/freezer and no microwave and I'm assuming it's because there is no space in the room. I realized I had no freezer after bringing in ice cream that I planned to eat over my stay. Maybe I could have requested one but why would I think it necessary? Late night food options are also non existent, not even coffee. In fact, no coffee is available in the lobby at all and the Starbucks kiosk doesn't open until 6 or later. (There is a coffee maker in the room.) The room also was noisy. I could hear the HVAC equipment on the lower roof over the lobby part of the hotel. Will I stay here again? Probably since I gave it four stars. But a few amenities that I've become accustomed to were lacking so I will have to make trade-offs. read more

Hilton Memphis - Nice lobby - Hotels Near Me - Memphis, Tennessee

Room okay but concierge lounge was unstaffed and no drinks. Lobby is inviting but Lobby bar was out of most everything. Women bartender angela was a total bitch beyond belief... Appeared to be suffering major case of hemorrhoids. Could not make basic drink. Food was cold and tasteless--- salmon burger. Other than that, just dandy. read more

I am very loyal to the Hilton Worldwide family of brands. That said, I had to write this review when I found poop on the shower curtain. Horribly messy property. read more

Hilton Memphis - Hotels Near Me - Memphis, Tennessee

Although I haven't stayed in one of the rooms (I was born and raised around the corner), I recently went here for an interview. I was extremely impressed!!! Haven't seen a nice hotel like this in the area. Extremely clean and very nice front desk staff!! Meeting rooms are nice and there are also little TVs telling you which room has what event going on in them. If I ever need a hotel in this area I will be staying in this hotel or at least recommending it! read more

Hot water issue in my room every morning. I call the operator and say "I have no hot water" and the answer was "Run it for a few minutes and it should warm up". That's a first. The shower was also really slippery and it made me understand why they provide a shower mat so you don't take a header. Really hard to get the room climate control figured out. It is either too hot or too cold and it blows right on you. I thought staying at a Hilton would be an upgrade but I was wrong. The location and lobby are nice. I found the bar, eating and dining areas modern and the staff very personable. The front desk team were very efficient. This hotel needs a room revamp. read more

Arrived at around 5:30 am (a little late!). First thing when we get there, the bellboy comes out and tells us we need to be quick with the trolly for luggage, b/c there are other customers that are depending on him. Such incidents repeated themselves over the roughly 6-7 hours I was actually at that hotel. To sum it all up: Pros: Looks nice/ fancy Room was spotless Comfortable beds Cons: Rude staff members No free Wifi No continental breakfast No freezer in the fridge I'd stay somewhere else the next time read more

Nice lobby. Rooms were kinda small but the friendliness and efficiency of the staff made up for this shortcoming. One young man in particular at the front desk was very welcoming. I believe his name was Branden. He went above and beyond to arrange for me an uber when the shuttle was unavailable. Me and my wife only wanted a nice steak and he recommended folks folly. Great asset to this hotel. He was gone upon my return so I was not able to pay him back for the uber he arranged. I was unaware that he would be charged. Overall, a wonderful experience. read more

Once again, I am not sure about all of the negative reviews of this place. I had a great stay over Liberty Bowl weekend, which was VERY busy. We arrived from a very long drive (all the way from Iowa) around 6:30pm on Saturday night. We were greeted by a bellman who helped load up our stuff to take upstairs. Although the lobby was busy (and not overly loud like everyone else said), there was no wait at the front desk. The check-in process took only a few minutes, and the Gentleman that assisted us was very friendly. Although, when I asked for change (to tip the bellman), the agent told me he didn't have any. I asked the next person and they also said they didn't have change - um, HELLO?! What gives. They said another guest had just "wiped them out," doesn't that mean you should go get change for your bank? (I work in a hotel and would NEVER tell a guest just flat out "no.") We were given a room on the 24th floor. Over the course of the weekend, the elevators were very busy and some were a bit old and creaky (scary). They really need to be updated. Our room was nice, nothing spectacular, but a typical room. The bed was very comfortable and we had everything we needed. We ordered room service for dinner one night, and for breakfast one morning. I was not impressed by the menu, or by the fact that it was only available until like 10pm. This is 2013 - your room service should be available 24 hours a day! Especially since the menu was very basic. When the food was delivered, the server told us just to place the tray in the hallway when we were done and they would pick it up. I did so later, and also place the breakfast order sheet on the door, but checked back after awhile and both were still there. So I had to call the front desk to ensure both were picked up - since I don't believe they would have been and we wouldn't have had breakfast the next day. We did go to the hotel bar one night. The bartenders were friendly, but very unprofessional. It was pretty busy, but they were telling everyone they were probably going to close early, because it had been slow all day (??)....They had a limited selection - one of my friends asked what champagne they had and she (the bartender) just laughed and showed her the 2 bottles, neither of which I've heard of. They did have Yuengling on tap, which I can't get in Vegas, so I was pretty happy. The one weird thing was when we went back to the front desk to settle our bill. My friend and I were splitting the charges and thought it would be pretty easy (once again, I work in a hotel and deal with this daily). Well, we were assisted by a front desk manager, since there was a line - and it took her approximately 10 minutes to even log on to the computer and get our room number. Once I explained what we needed to do, she said it wasn't possible until that night's room and tax charges had posted. This makes no sense to me, but whatever - we had to go back in the morning. Meanwhile, they are still holding a large amount of money on my debit card, which really hampered my bank account on the trip home. Also, the front desk manager gave me a 1pm late check out (normal check out is at noon) and advised me if I needed later to let her know. I realized that this would leave me waiting in the lobby for awhile until I caught the airport shuttle (which leaves every hour), so I called the front desk in the morning asking to extend it to 1:30pm. I was told by the girl that it was not possible. I explained that I was told the night before that it wouldn't be an issue and she very rudely responded "well, fine, if that's what the Manager said." Wow, thanks! When settling the bill at check out, I was not really sure that it was handled properly, but made sure to get a receipt showing that my friend had paid half on her credit card, and that only the other half was charged to my card. Still waiting on that refund..... read more

Probably the nicest Hilton staff I have encountered in the nation. The staff was always willing and ready to help us and accommodate our service dog in training. The rooms are nice, but the doors are a little too close to other rooms. It might have to do with the shape of the building though. The executive lounge is great and man do they do their breakfast right. read more

Not up to Hilton standards at all. The rooms are dilapidated, the checkout process was a chore, and the bellmen were rude. 3 out of the 4 elevators were broken. The walls are so thin, we can hear other guests using normal speaking tones. The fitness center was a disaster with shoddy equipment needing servicing. The hot water in the showers was unreliable and changed from warm to hot for no reason. The privacy curtains in the room were half yanked down, and the insulation can be seen between the window and ceiling, which is unnerving due to the height of the room. The revolving door was broken and the front desk staff was less than pleasant to work with. Will not be staying here again. read more

We've stayed exclusively at Hilton properties for the past 10 years and this was the worst check in experience we've had. We sat in the lobby for almost 3 hours while we waited for our room. When we went back to the front desk, we were told "your room is not ready" . No explanation, no apology, nothing. The bartender, Angela, saw us waiting, asked about our situation and within 5 minutes had it resolved. She should definitely be teaching service recovery classes. The other staff throughout the hotel were very friendly, but we will NOT be staying here again. The only reason I gave 3 stars is because of Angela, who gets 5 stars. read more

This hotel is in a good location. Close to food and stores. However the rooms are small, there were 3 of us in my room and we could barely move around. Its about a 20 minute drive from downtown. The restaurant is pricey, I guess that's to be expected from a Hilton. Needless to say, I'm not pressed if I ever stay here again. It was okay, nothing to brag home about. read more

I personally like the place. Very modern. The desk staff didn't seem to on top of it. The late night cafe food is OK at best but the staff there were friendly. The think between, pizza, a hamburger, Mac and cheese and cookies that my family had; the cookies were the tastiest thing. Bar is good. Beer was cold. Bell hop was helpful and courteous and valets were the same. Valet event helped my wrap up by bags which in my opinion is above and beyond. Website was not updated with their new cafe menu or we would have stopped to eaten out. read more

So we flew in for a wedding and stayed here and had lots of problems. 1) The day of the wedding we got a letter under our door saying water would be shut off from 3pm-11:30pm with no warning prior... If we would have known this we would have never booked this place! The next morning before we flew out we again went to shower and black nasty water was collected in the tub so again, couldn't shower. 2) Our AC would not burst cold air at all our stay. 3) Every morning at 8 am (including Sunday!) loud hammering started. They had construction going on all day everyday and again, no warning 4) The bathrooms were SO tiny. I'm a very small person and I could hardly turn around in there comfortably. 5) The elevators had a horrible smell, it would turn your stomach in just the short time you are in them. 6) They say they have breakfast in the morning but they don't tell you breakfast is $17.00 a person, we ate there. Not at all worth that kind of money. 7) The front desk could care less about your complaints/concerns and their only offer to your problems is "we can give you 50 reward points".... this place gives Hilton a bad name. The only reason I give this place 2 stars is, the bartenders were fun/friendly and there is a Starbucks downstairs. I would not recommend this place to a friend though. read more

My husband was in town for work and the kids and I decided to crash his stay. Our goal was to relax and hang out at the pool, which is exactly what we did. We received breakfast buffet vouchers which was great. Breakfast was a great way to start our day. The pool was clean and towels were stocked if you got there early. The bubbles didn't work on the hot tub but that wasn't a deal breaker it was super hot during our stay so being in the hot tub wasn't an option anyway. Drinks at the bar in the evening was nice. They had my favorite "Angles Envy" to make us Old Fashions. We also enjoyed wood fired pizzas from the little cafe. They were excellent. Thank you to all the very nice staff that made our trip the relaxing experience we were hoping for. read more

When we arrived we discovered that we were booked for a Double Room instead of King bed. Quentin was awesome! He placed us in a room with a King bed. In addition, I requested a room on an upper floor and he accommodated with putting us on the 20th floor - PERFECT. The room was spacious. The bed was comfortable. Housekeeping was awesome! They provided us with additional towels, tea, and cups daily. The location was good. There is a Target and Panera Bread near by as well as other restaurants nearby that are good. read more

Very nice clean rooms and service. The beds were soooo comfy.

On a business trip that I booked 3 weeks ago and I'm currently sleeping in a pull out bed due to overbooking. No pillows at all in the room and there are tiny LED lights above the bed shining down that cannot be turned off... My thoughts echo those of the other 1 star reviews. read more

First room we checked into had huge horrible stains on carpet. Then moved us to executive suite, but took an hour for them to get our keys to work. Long line. Overpriced. Terrible service. NEVER will stay here again!!! read more

The room was average but the cleanliness was subpar with the shower drain "hair clogged" and the hair dryer sticky and hair covered. Management should look into setting up new training. The only employee I interacted with was Ken Farmer. Mr. Farmer was truly the most helpful front desk associate I've ever dealt with he was easy to speak with he made me feel like I was renting a room from a friend. I feel the company should put him in charge of the front desk associates and their training. Mr. Farmer is the reason the review received a 4 and not a two star rating I hope the Hilton management takes note. read more

Upon arriving at this hotel I was incredibly pleased with it's appearance and the customer service I received from every employee I encountered. My first annoyance came with the realization that there was no mini-fridge or microwave in the room. I felt like for the rate I paid, these things should be included in amenities. The deal breaker came at night when I tried to go to sleep. This hotel must have the thinnest walls/floors of any hotel I've ever been in. I could hear every door slam to what felt like every room around me all night long. I was here to run the St. Judes Marathon, and really needed a good night's sleep. Needless to say that did not happen. It was so incredibly disappointing. It was a very nice room, but the main reason we all stay at hotels is so we have a place to sleep and since that didn't happen for me here I can only give it 1 star. read more

The room were very nice and the bar in the lobby was a plus. The Hotel itself is pretty modern and the lobby is massive with a cool water fountain in the middle. The bar is a little pricey but it is convenient. It is also within walking distance of a Benihana's and a few other restaurants. It is not close to downtown but it was a great place to stay while on business! read more

Was here for a training meeting for work. Rooms are not spacious, but comfortable. Bathroom clean, with good water pressure for shower. Big flat screen tv, and wi-fi access provided. Breakfast at their restaurant was good, with omelets made to order, or an extensive buffet. Coffee refills a little slow. The food they provided for our training session of about 90 people was very good. Staff is friendly and efficient. They do provide a free shuttle from the airport. Hotel is in a safe area with a big, free parking lot. Overall decor is nice and hotel looks up to date and well maintained. read more

Good example of a 3-star. And the front check in service is 4+. You can get a really good rate with Priceline but bar & dining is crazy expensive for Sysco food. Sub 3-star for food. Room was clean but drafty and is a 3.5 star. Parking is terrible at times and is a 2-star. read more