-DISHONEST - RUDE - UNPROFESSIONAL-…read more I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars. As you can tell from my reviews and my rating distribution (https://www.yelp.com/user_details?userid=v1P1mFlnPjVTJredlhJuwg) - I *almost* never report negative experiences. I much prefer to use this forum to sing the praises of local businesses in hopes it helps them thrive. However, there are sometimes rare and extreme circumstances that make me break away from that mentality to use this venue as a warning to others (like being served raw chicken in a restaurant that won't make it right, or being blindsided by inexplicable personal attacks from a business manager, such as the case here.) Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician (Tina) called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility." This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back. No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: (a) Acknowledged me. Because I am a human being who now had wasted hours of my time. (b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. (c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip. No calls returned. On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, and were frustrated I hadn't gone away yet?) ~ Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me. Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me. I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a fellow human being like that? I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. I forwarded it to the manager... Still, no apology. So either the owner lied to me, or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again. These people are absolutely nuts. I am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset Tina rescheduled. I am only a little annoyed she overslept and missed the appointment. But I am livid at the way I was treated in the fallout. In this situation, the manager took no responsibility at all and put the blame on his employee that he claims no longer works there. But despite the mistake of his worker, she is not the person who elevated this rectifiable situation with unprofessional and personal attacks - that was him. Yes, his employee didn't show up and then lied about it, but it is his responsibility as the manager to make the situation better for his clients. Instead, he made it much, much worse. Please, for the love of humanity, take your business elsewhere.

Really beautiful salon conveniently located at the 4 corners in Pittsford Village with great…read moreservice. Great deals on cut, color and keratin treatments. Chas Inzinna is a color expert and will NOT disappoint. I've been going to Chas for years and I always get compliments on my hair color. Allyn Dasta is also at Soho, and she offers permanent makeup including lips (full color and liner) and brows. Allyn is really great at what she does If you're considering permanent makeup, check out her website at http://www.beautifulpermanentmakeup.org Really great find it Pittsford, so definitely visit Soho!

I had a great experience here! I didn't get my hair done but I needed help on getting a horrid…read morecolor out of my hair and an employee was so helpful. I'm glad I came here, the product I got worked wonders and was nice to my hair, just like she said. Definitely will be back !

The girls here really know what they're talking about when it comes to hair product. It's more than…read morejust recommendations, they give you lots of product knowledge based on what your hair type is or what you need for your hair. It was much more helpful than just having a stylist use something in your hair and then buying it.

we had found this Salon, My Wife had her extensions repaired. what an awesome job…read more I highly recommend this to anyone!

I tried several times throughout the day to make an appointment and only got answering machine…read morestating to leave name and number and will receive call back. I lost track of how many msgs I left, probably around 10. The site stated hrs of operation is 9am to 9pm. I started calling in the morning and it is now 7:15pm and I never received a call back. If they aren't going to have a receptionist, I would expect them to check their msgs throughout the day and return the call. I don't know how they stay in business if you can't even make an appointment. I even tried the online booking service and they never got a response either. I wanted to try this salon but if this is their customer service I am not impressed. I have never had a hair salon where they not only don't answer the phone, but don't even call back. Who does business this way?

Toni always does a perfect cut, the coffee is good and the conversation always interesting and…read moreengaging

Been going to Lisa for years and she's the best! Besides being talented, intuitive and always…read morekeeping up with the latest trends, she always comes up with s new "twist" to keep my current cut "fresh!" Lisa is beautiful inside and out (and she's the owner ). The salon is lovely and always buzzing with friendly chatter and eclectic background music. It's one of my "happy places!"

Taylor is knowledgeable and strives to help each client meet their goals. She continues to stay up…read moreto date with products, methods, and styles by perusing continuing education opportunities. Her space is clean and inviting. I highly recommend her, you will not be disappointed!

I've been coming to Taylor for years now! She's so sweet and professional. She puts so much care…read moreinto what she does and her skills are magical! I'm a lifer for sure. Going to Taylor doesn't even feel like an appointment it's a friendship and I look forward to it every time!!! Once she does your hair you'll never trust anyone else

I've been seeing Taylor for my waxing needs since I moved to upstate NY. I used to see her only on…read moreweekends when I worked in Syracuse. She was very accommodating in terms of scheduling. Booking appointments from the Taylored Kitty website is very simple and convenient. The waiting room is comfortable and absolutely adorable. The ambiance is clean, cozy and welcoming. My waxing experience has always been fantastic! Taylor is very thorough. The pain is minimal and it's over fairly quickly; the wax she uses is great quality. Our conversations are never dull. The service is superb. I highly recommend Taylored Kitty.

Just had my first appointment with Alexis. She was so sweet and made me feel so comfortable. The…read morespace is clean, cute & homey. Will definitely be back for another appointment!

Have been going here for only a short time, but I'm a HUGE fan of Rakeb! She ALWAYS leaves my hair…read morefeeling great and wanting more. She's timely, and attentive to my needs, which are a BIG plus for me.

Jules is an incredible hair stylist and he is also a color genius…read more Highly recommend him