Installation of new trailer hitch. These guys are great…read more Fast, friendly, and the best price. I looked at all the competitors and they are the best. Worth the short drive. They are a 10 out of 5!

Long time customer, first time review. I can't say enough…read moreabout the crew at Cutting Edge Auto diesel specialist. They have been the caregiver for my 2017 F350 power stroke. If you're looking for professionals that go the extra mile, look no further. Thanks again, Cutting Edge for taking care of us Stevo RVTechFarm.com

Very friendly and welcoming shop. Extremely knowledgeable mechanics that will get your job done…read morecorrectly, the first time, without overcharging or doing any extra unnecessary or unapproved work. They keep you updated, explain options if necessary and clearly explain what, how and why they did the work they did. Cutting Edge is my absolute go-to diesel shop!!! This is NOT AI and I'm a real person, not a computer.

New SUV purchase - working with Moe was AWESUME! We came to the dealership to review the available…read moreoptions that would best fit my spouse (she is 4'-11") and with Moe's help we selected a model that works for both of us. He answered all of our questions and made several good suggestions, the entire process start to finish was not stressful or adversarial unlike other dealership's we have visited recently. I highly recommend this sale associate and the dealership he works for.

Caleb and the team at Walser Polar are awesome to work with. They were helpful in answering all my…read morequestions regarding buying a new Mazda and taking them for a test drive. The only reason I didn't go with them for my car purchase was that I found a more competitive offer at another dealership. Lovely lobby and waiting area as well for those getting their car serviced. I have in the past gotten my car serviced here but it was very expensive but the service was stellar!

Clip broke off wiper. When I went to purchase new wiper I was given a clip from the spare/…read moreunwanted items bin! I will be back when I need parts

So, I walked in at about 9:10 am this morning, Wednesday. A man and a woman are working, both on…read morethe phone. I wait for the woman to finish the call. It sounded like someone was ordering a part over the phone. Anyway, I wait for about three minutes for her to finish the call. Once she is finished, I start to tell her that I have a light out on the left side of my car. In the middle of me talking, she answers the phone and tells me to wait. No, I was not going to wait any longer. I got off my ass and actually physically came into the store to be helped. I would think that I would take priority over a phone call order, especially since I had already waited. I just walked out and she continued to take the order on the phone and she called after me, "Sorry". Yeah. Sorry you lost a customer for life.

I've trusted Brausen Family Auto with my cars for 5 years now, and they have not let me down. From…read morewhat I've seen of other mechanics, Brausen is more on the expensive side, but they do it right. I appreciate their honesty and the fact that they don't call me "sweetheart" when I walk in the door. I appreciate their recommendations like "If you're just driving around town, this will be fine, but if you're traveling out of state, you need this fixed," and "We could fix this now but it won't negatively affect your brakes and it would cost you a lot of money. Otherwise, we could fix it when you get your brakes replaced and you'll save on labor." (Paraphrased, but these are real things they've said that have been helpful.) It's clear to me that they care about their customers and value customer loyalty over a quick extra buck. Also love the free car wash tickets you get with an oil change.

Fantastic service, super honest mechanics. They will never charge you for services you don't need…read more I've learned my lesson and will never take my car anywhere else even though I live 39 miles from the place. Free rentals, fast service. These guys responded like champs! I'll see you soon for a transmission flush lol

They have serviced our two vehicles on three occasions. Friendly. Get to the point ballpark…read morequotes that are around what they charge. No curve balls. Clean waiting area. Efficient service. They call me at work to give updates on repairs & to get approval on anticipated costs before doing labor with no "by the way we found something unexpected" lines. I've been happy with the results, felt the prices were reasonable and will return when needed. Reliable loaner cars ($20/day) are a huge bonus. I can drop my vehicles off & get off quickly to work without additional paperwork. If you coordinate well & speak with them before arrival, then you can drop your vehicle off and literally be in & out within 5 minutes in a loaner car. Very nice.

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

They installed my remote start 4 years ago and it's been an amazing ever since! The customer…read moreservice is always great as well! Would definitely recommend

I really had issues with the infotainment system MIS installed on my 2020 pathfinder in November…read more Apparently MIS will no longer work with the company that made the replacement system due to the excessive issues. After speaking with Jeff, post me losing my cool with Andrew, he found a different system that had to be custom made to work. So in Jan, MIS took out the failed system that they installed and replaced it with a modified system that functions perfectly. They worked to fix a problem that was not an install issue. It was a component issue. It took time and they got it right. Since they were willing to work with me and provided me a functional infotainment system I had them also install a front and rear dash cam system. I really appreciate the customer care. Thanks

I brought my van to Always Automotive this fall because it developed a misfire over 60 mph. I left…read moreit that day with a 100% smooth idle, no other symptoms. They replaced coil pack #5 (the misfire), installed all-new spark plugs -- I had said yes, but asked them to check first because I was almost sure they had been done the previous summer. That's on me for not calling my ex-husband (a mechanic who had done all previous work on my van) to confirm. He had replaced them with platinum Champions, but they still swapped them for cheap ones. They also found a leaky transmission line and a few other small things -- total was $1,200. When I picked it up the next day, it immediately started shuddering while stopped, RPMs shooting up with my foot on the brake. I called and was told that was normal after a computer reset and to wait 30-50 miles. But it continued the whole time -- hesitations, no acceleration, gas mileage dropped from 20+ MPG to 14. When I brought it back the first time, I asked if it could be an air leak. They said no, they tested for that after finishing. They just reset the computer again. Still no improvement. It got worse. I called my mechanic ex-husband to listen -- he said it sounded like an air leak. I brought it back a second time and left it for a few hours. They "tested vacuum lines again" and rechecked their work. Told me nothing was wrong. I was then told I was "overly sensitive," or it was because I used the A/C in the cold... I was told over and over that I must've broken something else -- a secondary issue they couldn't find. Shane told me to "drive it until it breaks" and "call if it got worse." It only got worse. I called, they said drop it off. I brought a 15-second video. Shane glanced at it and refused to watch it, raised his voice, said he knew exactly what was wrong with that vehicle. I started crying at some point. He said, "I'm not trying to be an asshole"--but if you have to say that, maybe you are. He then insisted I take the courtesy car even though I said no multiple times, and told me he'd call in a few hours. I didn't hear from him the rest of the day, or the next day. On day 3 around 1pm, he called saying he needed the courtesy car "now." ASAP I was so uncomfortable to go back I got a guy friend to go with and recorded the conversation. Shane was magically polite. Said he rechecked all of his shops work -- except opening the intake again. Told me that if the next shop found the problem and it was his fault, he'd gladly pay the bill. (I have this recorded.) But it drove exactly the same. My friend and I called again -- his wife said they "wiped their hands of me and my vehicle," and again said they'd pay the bill if it turned out to be something caused by them -- but they were confident it wasn't. Mind you, they Did not answer my calls, I had to use another phone to call. So I took my car to Langness Ent. They called laughing Within 20 minutes, they found the issue: a damaged vacuum line with 3 out of 4 internal wires broken -- one wide open. It was clearly damaged during dis and/or reassembly.I understand and expect things to break on an older car I don't care and wouldn't have-- but it was obviously caused during the repair. They had claimed to test it multiple times. I would've gladly paid to fix it if they had found it. The damage was there the moment I left their lot and just got worse. My car has never driven the same -- months of poor air/fuel ratio did a number on it and caused a tick. **I called nobody answered and I left a voicemail. Asking them to call me before I made a review.. Shane called. I didn't ask them to pay the $130 I simply told him what the problem had been-- I just wanted acknowledgment and basic respect. Instead, Shane got pissy and claimed he "went above and beyond" by checking it three times and loaning me a car (That I tried to refuse multiple times) He asked if I was threatening his business, then said he didn't care if I left a bad review because "people know him," and that he wasn't going to "kiss my ass." (Thats recorded) I do not recommend

Came here for an oil change and had them take a look over the car. I had questions about if I…read moreneeded an alignment or wheel bearing and I had questions about my struts. The shop staff are super friendly. I absolutely am in love with the staffs dog, Lou. He is the sweetest boy ever!! The shop is super nice inside and the waiting chairs are comfortable and nice. Very clean place. Highly recommend. The inside of the building is beautiful, and the woodworking is very pleasing to the eyes. I am beyond happy with my experience here. 5/5 stars.