I had purchased replacement parts for my window regulator on my older car because the dealership…read morewould no longer work on them! I called up and made an appointment for the next day and he said that they would install it for $100! It was quick fast and friendly service! I highly recommend taking your car to this gentleman who seems to be very honest and trustworthy! Even after he took the door panel off and realized it had rivets he didn't upcharge me for the extra work! I will be taking my car back here for future work!

I highly recommend Auto Express in Tyler. I've taken several of my vehicles to them over the years,…read moreand there's a reason I continue to trust them with my vehicles. Most recently, I brought in my 2011 Chevy Silverado with several issues that needed to be addressed. One thing that really stood out was my rear drum brakes. At first, it looked like they were going to need to be replaced. After doing a thorough inspection, though, they determined that they were actually still good and did NOT need replacing. They easily could have gone ahead and replaced them, charged me for the work, and I probably never would have known the difference. Instead, they were honest and told me I didn't need to spend the money. To me, that says a lot about the kind of shop you're dealing with. Brock, the service manager, is also great to work with. He's extremely knowledgeable and, probably just as importantly in my case , VERY patient with all the questions I always have. He takes the time to answer them and explains what they found, what they repaired, and what may still need to be addressed. I never feel like I'm being rushed out the door just because I have questions. Are they always the cheapest shop? No. But they're very fair, and you get what you pay for. I'd much rather pay to have something properly diagnosed and repaired the first time than save a little money on a temporary fix and end up right back at the shop. I've taken several vehicles to Auto Express, and I've never had to bring one back because the same problem wasn't fixed correctly. There are no Band-Aid fixes here. They take the time to diagnose the problem and fix what actually needs fixing -- and they're honest enough to tell you when something DOESN'T need to be fixed. Finding a repair shop you can trust with your vehicles is important. If you're looking for an honest, knowledgeable, fair, and thorough shop in the Tyler area, I absolutely recommend Auto Express. They've earned my business, and I'll continue taking my vehicles to them.

Went in for an oil change, and they did it quickly; so I was in and out in a manner of minutes.read more

We have come to depend on Mike and his team to repair our vehicles & get us up & running again &…read morethey have been nothing but honest, friendly, responsive, & fairly priced. Within a few months of one another, both of our vehicles needed repair work. They got my car back up & running in no time, & let us know that we needed a more specialized shop for the issue with our Jeep. More recently my car needed headlight repair work done & again, they were honest, friendly, responsive, & fairly priced. I will always come back to Mike's shop & refer everyone I know to him for repairs!

I needed my window regulator replaced. The front desk person, Jennifer, went above and beyond to…read moreget me several quotes based on several factors of what might be wrong. The shop charged less than the other places I called and had my car ready by lunchtime. The location is very nice looking and has lots of parking. 10/10 would use them again!

5 / 5 experience. We broke down on our drive to New Orleans to celebrate a family member's…read morebirthday, and they picked us up, towed our vehicle, dropped us off at a restaurant while waiting for it to be fixed, fixed it faster than anticipated, then picked us back up from the restaurant. All this was done with grade A personality & kindness with everyone we encountered at the shop, and top to bottom everything was very reasonably priced. Me and my family remain grateful. Easily one of, if not THE best repair shop experiences any of us have had. 5 / 5, would recommend in a heartbeat.

I took my 2018 Honda Accord to Hanks with an issue. They quoted $3800, which included a host of…read moreitems, including injector replacement. I took it to Jack of Diamonds Honda in Tyler instead. They replaced the spark plug's and installed a new battery. Total: $500. It's been months since the repair, and my car has been working like new. I have heard very bad things about this business's pricing, especially toward women

Mr. Josh, the owner of this business showed his true colors today while I was in his shop with my 4…read moreyear old son. I arrived at 1605 asked for an alignment Front counter gal asked "the guys" and they said they "were feeling generous". Josh came out later and seemed upset because he lost his records from my prior visit in 2024 And said "he doesn't have 3-4 hours to work on my truck". Told him I just "repaired what you recommended and came in". asked them "to button it up" and waited. To my surprise, Josh found his records! told him over never had anyone so upset about repeat business and headed out the door. He chased after me and got in my face aggressively and said that "i expect everyone to bend over backwards, he doesn't need my fucking business". This was unacceptable in the presence of my kid. Kid not present, this would have been a different turn out. Thanking god It didn't go there Y'all. Proceed with caution, this man doesn't deserve your business. Notice his demeanor, I've given him several chances. A&B in Tyler is great, staff is always pleasant.

Didnt use them, but who ever was driving this truck on Saturday, September 14th at 125pm that cut…read morethe semi truck off on 323 Loop, you are a P.O.S. ! As a Mechanic, you should also know that lever on the left side of youre steering wheel is what you use when you change lanes! I would be embarassed to be driving a company truck the way you were driving yesterday! Will never use this company, cause if you cant drive the legal way, how do i know if you are doing your job on my car the legal way! Next time you should get rammed and flip a few time to learn the hard way and a possible lesson!

Had a flat on the way to Tyler and swapped to my spare. Took it to Bill Day Tire Service Saturday…read moremorning -- they had me fixed up fast! They repaired the flat, cleared the sensors, and put everything back like it should be. Great service, great attention to detail. I'll definitely be back when it's time for a new set of tires. Thanks, Bill Day Tire Service!

Came in for noise coming from the tire and to have a new sensor replaced. Waited for 3hours to have…read moreit fixed. Told them I had to be out to pick up my child from school and they made it clear I would b out b4 then. End up being late to the school and left with the tire still making noise (which I didn't hear right away... was probably a few days later I noticed). I went to another tire place to get the tire replaced. Told them about the noise and they pulled out the old tpms sensor and showed me that a regular valve stem was used. Came back to Bill Day (which I've used for years and have throughly trusted with all of our cars up UNTIL NOW)... I showed them the sensor. They show in the computer that they did a "flat repair"... which is NOT what I asked for and didn't need a flat repaired. So if they did said repair?... why didn't they find the noise that I heard in the tire and pull that loose sensor out that was floating and then to put a regular valve stem in....? I got NO apology and not even compensation for my time or paying for something that I didn't ask for. I end up paying for the sensor I originally asked for the 1st time... I asked to at least get the amount off from what I was charged for the 3 HOUR wait for the "flat repair" that wasn't done... they denied to give me a minimum of that. .... IF you go here.... DOUBLE Check their work unless you want to have to pay to get it fixed AGAIN!!!!! Very disappointed and also quite pissed about the level of care and customer service has went down from the place our whole family trusted to take care of our vehicles. Would NO LONGER recommend!!!

I took my 2021 GMC Canyon 2.8L diesel truck with 48k miles on it into Robertsons Automotive on…read moreMonday, 8/5/24. I spoke with Zach who told me they could run a complete diesel diagnosis on the truck for $370. I agreec and they proceeded to perform the diagnostic review of my vehicle. Zach contacted me and said that the diagnosis warranted replacing the fuel rail on the vehicle for which he quoted a price of approximately $2300 to do so. Trusting his diagnosis and agreeing to spend the money to repair the vehicle, I agreed to the repair. However, after replacing the fuel rail, Zach proceeds to tell me that the diagnostics were faulty due to no fault of Robertsons automotive but rather due to the fault of GMC not providing better information for them to use during diagnosis. Zach told me that I was going to have to pay for the fuel rail even though the vehicle did not need a new fuel rail. Zach also said they were going to move on and go to the next step the diagnostics said the vehicle needed which was a high-pressure fuel pump. When I questioned Zach about the cost involved for replacing the fuel rail and told him I could not pay for that if it was not what was required to fix the vehicle, he then said that he would see what he could do "to help me out " financially. Zach next told me that he was going to make a decision in his manager's absence to credit the labor charges for installing the inecessary fuel rail leaving me owing Robertsons appx $1100. I then got online and started looking at the GMC 5yr/60k mile powertrain warranty which specifically said it covered the fuel pump. I them spoke to Zach and informed him of this warranty information and he acted like he knew nothing about it and said that I should verify it with GMC by calling the dealership and giving them the Vin number and the mileage on the vehicle. I called Hall GMC Buick on the Loop in Tyler, Texas who verified that the fuel pump would be covered under the powertrain warranty. If I had not found the warranty information and brought it up to Zach, I am 100% confident that Zach would have gone ahead and sold me a repair for a high-pressure fuel pump for the amount of appx $4000. I ended up paying Robertsons automotive the $370 for the faulty/incorrect diagnostics and another $700 or so for the fuel rail that the vehicle did not need. I subsequently was told by Hall GMC Buick that the fuel rail Robertsons has unnecessarily replaced was ALSO covered under the GMC powertrain warranty. I then made Zach aware of this fact and asked him to refund the $700 paid for the fuel rail. I was told by Zach that he took my request to the owner and was told that "they had eaten the labor charges on it and that was the best they could do for me." I also asked that the truck be checked for excessive road noise while they had it. I was told that they checked it and that it was just the road noise from the type of tires that were on there. Upon getting the truck to GMC Buick, my truck was found to be severely out of alignment and the tires had worn unevenly and we're causing extremely loud road noise in the cab while under operation. GMC Buick aligned the front end and replaced all four tires and the truck now drives better than it did when I first got it. This should've been a no-brainer diagnosis for Robertsons who was so hungry for my money that they charged me for something I didn't need and when they could've aligned the front end and sold me four new tires. Go figure! I paid Hall GMC Buick a $120 diagnostic fee, which was later applied to the actual repair that was under warranty. Hall GMC Buick diagnosed the problem as a faulty fuel sensor located on the engine. The problem was not the $4000 high-pressure fuel pump that Robertsons Automotive tried to sell me. I am seeking a complete refund from Robertsons Automotive that I paid for an incorrect diagnosis and a high dollar part that was not needed. Very very unethical and inept business practices by Robertsons to say the least. CONSUMERS BEWARE !!!

I had my F250 diesel towed in for repairs and it was done in one day. Very happy with the…read moreprofessionalism and Zack was very helpful keeping me updated with pricing and status. They will be my go to for repairs.

I was driving through East Texas on a Friday afternoon when my Durango began to overheat. I live in…read morethe Dallas metropolitan area and did not know of any auto repair shops in the Tyler area. I found reviews on Yelp for Engines Express and they were all very good. I called the shop and they were very knowledgeable and professional and I felt comfortable with them. I managed to get my vehicle to them just before they closed for the weekend. They called me early in the day on Monday after troubleshooting and gave me their findings. We agree to a course of action. They ordered the parts and completed the repairs Tuesday morning. I am very pleased with Engines Express. If you are looking for an automotive repair service in East Texas, I highly recommend Engines Express.

I did not even get a chance to utilize their services (YET), but I appreciate the transparency over…read morethe phone when I called to schedule an appointment. I had a warranty job, which you cannot schedule and need to drop off. The young lady over the phone told me that they wouldn't be able to even look at it for a few days and even then, sometimes the warranty negotiations take a long time (out of their control).