Very professional, applying was not difficult at all, and the fee was reasonable. Definitely the…read moreplace to come if you need a loan. Clean office, easy to find, and a very nice lady will attend to you with courtesy and patience.

Please come see Mercedes! Great customer service & very helpful, friendly & amazing! I recommend…read morethis place!

Lady has an attitude like it's her money doesn't even know what she's doing just threw my check…read morethat was valid they're lose on 30 dollars out of just the interest.

If their hours are open till 7, I would hope they are open till 7. She was ready to leave before 7.read more

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

My first time here and Debbie was so helpful and so sweet I loved their hospitality and will…read moredefinitely be referring them and will be coming back.

Debbie and Destiny are great! Super kinda and helpful . They have been real angels in my life …read more Thank you for all the help and patience with me . God bless you two awesome ladies . May your business be booming with new customers . You Two deserve it Micah

Super nice women working here all the time definitely recommend it ! They are helpful and…read moreknowledgeable with any questions you might have sending money

Hello, I just wish to acknowledge such acCaring, Thoughtful…read more& Highly Knowledgeable Human Being, Mrs. Letitia Urbina, Office Manager @ this LAFCU El MONTE Site There were quite a few fretful complications via the phone, with other departments But as I decided to visit in person to finalize my contract, there she was smiling, willing & extremely capable of resolving all the many previous miscommunications that had me so very concerned! Mrs. Urbina insured that my business was concluded much to my Joy and in such a timely & efficient manner that day She is really a wonderful asset to LAFCU Many Many Thanks, Mrs. Urbina Very Respectfully, Leona M. Strong

We went in to open bank account and we didn't have appointment. It was fairly quick. They run your…read morecredit to open bank account which I found odd but they have great interest rates for their customers so it's worth it. We were done by 30 mins. We had filled out most information online so it made it quicker.

I've had serval issues with Veronica and not being helpful to staff mistakes. I called to make a…read morepartial payment on a loan. They agreed it was fine and I paid more than half of the loan. I only had $200 left to pay and they agreed it would be fine to pay off on the 1st. 3 days later they auto charged my card. Veronica refused to correct the mistake and stated there was no note left by the staff member that I would pay it on a later date. My only option was to re take out the loan with the interest. I asked Veronica to have her supervisor call me and I've yet to receive a response. I've tried calling and she will tell me she has customers and will call me back. Refuses to let me wait on hold instead of a call back. Each time she says 20minutes and I never get a call back. When I call again she states another 20minutes She tries to direct me to the portal but I've stated that I cannot access the portal and she states she cannot help me with that issue. She doesn't value her phone customers only her in person customers

Amazing service here from all the staff They offer many…read moreservices like check cashing , loans , and western union and many more. is great!

Awesome experience , definitely will come here again, they explained everything to me, the whole…read moreprocess was easy.

I am filing this complaint against onemain financial due to the I was taken advantage of from the…read moretime this loan started I have filed complaint directly with them and that was no help. Form the time of the loan post covid was was taken advantage of just to receive the loan I was not told when I applied that I need to use my car and that my rate would not change but a little even with a good pay record of the years especially with covid and also with losing my job and as of late the Eton fires I was not granted any help please the local office help was very bad and at times had to use words. Plus that office goes though different people like water. Once again I talked someone at some main office and that was no help. I am done with them FINIALLY AND YES I WANT SOME OF MY.MONEY BACK AND A LAWYER WILL BE SOMETHING Looked into.

My favorite bank place i love it that there is no long…read moreline of waiting. Clean. See you next time.

Do not believe their promotion for starting a bank account and setting up direct deposit they said…read morethey can't find my information so I'm out of $300 that I was hoping of getting snake alert false advertising

Very disappointed with this Chase location. The sign says they open at 8:00 AM, but the doors are…read morelocked and the drive-through isn't working either. Staff inside just ignore people waiting outside instead of letting anyone know what's going on. Totally unprofessional and a waste of time.

This is about Chase Banks in general. Service is depending on location definitely. I loved how…read moresecure the bank was with my account. The tellers and specialists can b really nice. The problem is that they closed my account without any reason even though i keep calling and waiting in the costumer service phone line for atleast an hour trying to find out why they closed my account without a reason. They told me, "we have the right to close any account" and i understand that, but without telling me why??? I went through so much headache, wasted so much time to try and find out. It was very frustrating!!! so for their awful way of doing things, I DON'T RECOMMEND CHASE BANK!!! they will band u for life and not let u open an account without any reason. This is an awful customer service. I was their costumer for so long too. They think just because they are a well known bank then they have the right to just close anybodys account without any reason?? Even the tellers and specialist from inside the banks tried to help me and stayed w me in costumer service line for 30 min trying to help me find out... at the end they say they wont tell them the reason why?! This is dumb and it doesn't make sense! Dont waste your time to be their costumer because it doesnt matter if u were 30yrs costumer banking with them, they will still close your account without telling u the reason. Anything in life has a reason and this from a bank? Such horrible business ethics! They have the right to close accounts but, dont have the right to not tell me the reason... its like a judge sentencing a person in jail for life without a reason. Im pretty sure they've been sued before because of this. So please save your yourself, don't be costumer with Chase bank. It doesnt matter how nice the workers there are because at the end the bank itself has very bad work ethics!!!!