Let me start by saying this was the WORST shopping experience of my life. Employees were not only discourteous, crowding, and completely unknowledgable about the products they sell, they went so far as to accuse my friend and myself of stealing merchandise. Let me break the scenario down for the folks at home: I've been raving about this store and the vast variety of crafting and hobby supplies to a friend of mine for months. Finally, the opportunity for me to bring her along on one of my trips to the store presented itself and we seized it. Whilest shopping our interests and intrigues seperated us, but we managed to find each other in the fabrics department, where my friend excitedly began to share all the things she'd picked out to do with her children, and seeking my opinion on some others. We hadn't been there more than 2 1/2 minutes when a worker that had been eavesdropping from the next aisle over came and asked us if we needed help with anything. With smiles and good spirits we kindly declined her assistance. With a sort of huff she departed the aisle, literally less than 30 seconds my friend and I hear the same woman on the intercom asking for a security check in fabrics. My friend and I looked around thinking we were going to see someone stealing or whatnot only to realize we were the only ones in fabrics. WOW, REALLY? Almost instantaneously yet another loudspeaker message informing the stores general manager, Glen, that the local police were holding on line three. That's when I had had enough and immediately sought a manager out. Which wasn't hard because by the time I told my friend what I was doing there was the department manager, radio in hand, standing at the end of the aisle staring back at me. I have been in management myself for nearly ten years, for everything from neighborhood pharmacies to family favorite diners and I know for a fact security checks are not routinely requested by department. So, when I expressed my opinion on the matter she had nothing more to say than, "Odds are, that someone is most likely stealing. Doesn't necessarily mean it was directed towards you though." Then I told her to look around and that we were the only ones there. She wasn't experienced enough to handle the situation herself and she opted to call Glen, the store manager. When Glen arrived he explains that security checks by department are routine and aren't directed at the individuals within them. It was that very direct and blatant act of willful and intentional deceit by the stores head representative that I decided to not engage in full blown, full forced battle of wits and words with this man. I turned to my friend and we disgustedly left our carts without making our purchases. Instead, we made our purchases at their largest competitor, and from this point on, my only craft supply store. DON'T BOTHER VISITING THIS STORE UNLESS YOU PREFER TO BE DICRIMINATED AGAINST, WRONGFULLY ACCUSED OF THEFT, AND INDIRECTLY THREATENED WITH THE POLICE.
NEWS FLASH HOBBY LOBBY - ONLY GUILTY PEOPLE TUCK TAIL AND RUN WHEN THREATENED WITH AUTHORITIES. I'LL BET YOU DIDN'T THINK WE WERE THE TYPE TO STAY LONG ENOUGH TO ATTEMPT AND EXPLORE RESOLUTE ALTERNATIVES. VERY POOR CUSTOMER SERVICE. read more