Chad kicks A$$ He's beyond professional, and we are customers because of him! We buy Gundams literally all over the world & we still pop in! read more

So glad this place is still in business. With online shopping killing so many businesses HobbyTown is a breath of fresh air. I had some completely discharged Traxxas batteries, brought them in and the guys got them to a chargeable state in less than ten minutes - no charge, just help and knowhow. Find that on Amazon. Thanks guys! I will be back for some parts and probably a new crawler! read more

Cousin, my forever loves model car engines and he's a truck driver. He also enjoys trains so we are all up in the hobby store where he is super excited like a little kid. I love and grown man who takes care of business, but can't accept that they are still times where he gets excited about grown man toys!!!! read more

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I have enjoyed the RC car hobby, especially with my kids. I've been going to this store and have purchased four RC units. It's been a lot of fun and their service is top-notch here. Every one of the guys here are great. I have worked with Gene and Mike in particular.. always A+ service. Another thing I like about all these guys they're very knowledgeable, and they just share so much information. Very educational. Today I was here and I forgot my remote and I was 2 miles away and they took the time to look up my number and called me. They're just great guys that enjoy what they're doing and have a good time. Lastly, their prices are fair. In this hobby, you're gonna have things that need to be maintained and repaired from time to time. So don't go on Amazon and buy from Jeff Bezos and then come here thinking that they can fix it when you just try to save $10. Support local and support these guys. Keep Austin weird and funky read more

HobbyTown - New Ammara Granite 4x4.... + 1/10 scale traxxis they helped me repair after I couldn't quite get something right. - Toy Stores Near Me - Austin, Texas

My first time here I was not expecting much, but I have to admit this place is crammed full of hobby items, such as models, rockets, planes, and everything in between. One other thing I noticed is that they seem to have security cameras on every single aisle in this 2000 square-foot space (I counted 14). Yes, many yelpers have commented that you can find much of the stuff online, but it's much more exciting to see it all in one place at one time. Coming in here reminded me of my teenage years when I used to build models and dioramas. Along with all the model, rocketry, cars, planes, boats, they also have puzzles and toys. Many of their remote controlled items are close to $100 or more. Definitely a nice hobby shop if you're into this kind of thing. Plenty of pictures below to get you through the door. read more

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The store has an amazing assortment of RC Cars and trucks. Unfortunately their service is lacking. Stopped by because I was somewhat in the area and needed parts but did not want to wait for them to ship via online. Associate started to help me, got some items together for me, "said be right back" after showing me to some QS8 plugs. I then waiting for him for about 5 mins, he walked past me and told the other guy he was going out for coffee. I told that other guy to ring my stuff and I'd be on my way. I'm done trying to support this pos store. Save yourself the gas and headache. Order online. Amain.com is amazing and fast. read more

HobbyTown - Arrma 8s Outcast - Toy Stores Near Me - Austin, Texas

We stopped in here when I saw the sign on the back of the building. This store is full from top to bottom of all sorts of hobbyist supplies, from model kits to miniature trees, to remote control cars. If you're into this you'll be pleased to be here. For me tho, I only found the little animal figures in the front interesting. They were better priced than other places. The employees were friendly and helpful when I asked about a price. The store was full of very low and obvious cameras so that was a bit offputting but I get it. It's so funny that I've been to this same strip of stores and never realized this place was here. Across from the old Fry's this location has more than enough parking. read more

I Bought the wrong light bar, so I returned with all parts in perfect condition with receipt. But i had a different 2inx2in zip lock bag.... I was told "nope. I'm sure you will you use it someday though" I'll just order online for now on. I tried.... read more

HobbyTown - Poor customer service - Toy Stores Near Me - Austin, Texas

The service here is great. I came in looking for an RC battery. They didn't have any exactly what I needed but the man helped me find it online. read more

Honestly, I wish I can do more to this business as it looks like it's thriving but it seems to be struggling too much in space and the workers there can't move around. People end up shuffling, people end up tripping over things but you can see the workers rushing there for the last 30 minutes that the store was operating over there. I asked for a niche product to someone (a mini 4wd), and the guys are more than helpful to get me there. The inventory was lacking, but I bought $100 worth of stuff from them, considering that it'a a hobby that's rarely played. It's fair to say that they're trying their best to help everyone and all these negative reviews in history just means that they need to get a new office. You guys keep trying. The era of RC hobbies is dying, along with the ones I do. Keep up the good work. read more

Love they work and how they explain what's going on and see if u really want to put money in your project

I apologize to anyone shopping at Hobbytown on Sunday, August 11th. I brought my 4 and 2 year-old sons to this store, and their frequent yells of "WOW!", "WHOAH! ANOTHER AIRPLANE", "ELECTRIC TRAIN!" must have been distracting and a little deafening. Ok, the train one was actually me. I'll keep it simple here. This is a bad-ass store full of cool stuff for everyone from serious RC-enthusiasts to excitable kids of all ages. read more

I really wanted to support a local business but after trying to return something (that the salesperson said would work but didn't) to buy a similar item at twice the price they wouldn't do it even though I had receipt, unused item, and most of the packaging. Back to Amazon... read more

Bought a defective product from here. All they did was offer me store credit since they couldn't replace the unit. Owner won't call me or talk to me about it. The manufacture will accept a refund from the store for 100% cost but the store won't give me a refund. That's not very cool. Terrible experience! read more

I bought my son hos first rc car there, it had a bad transmitter but I had lost the receipt. They wouldn't even deal with me, and told me to call the manufacturer. They know they're the only shop in the area so they do what they want. All I wanted to do was exchange the my son's cer for one that actually worked, way to get the kids into the hobby "hobbytown". And to top things off they NEVER have the parts I need, thank goodness for ebay. read more

Very inattentive, staff seem untrained and don't care to help the costumers. Buy online, avoid the hassle.

This is an amazing store in terms of product, amazing small parts, educational toys and books, and many many tiny items. I especially like all the educational items that are available........... But, but, but the problem with this location are the employees. They are not very friendly and were of zero help. I was so excited to be inside but within 3 minutes no-help. Even though I ended up spending over $70, the employees made me feel like I was pretty much wasting their time......... It's a shame. I walked in so excited and happy, but left so dejected. ........... I'm ordering on the internet in the future. read more

I went here to get a birthday present for my boyfriend. I walked in, and 3 employees were standing behind the counter, and I got a very unwelcomed "hello", I didnt think anything of it. was looking at the model cars, Gundams, and was looking for a model tank. I found the gundam I wanted to get, but couldnt find the car or tank, I was looking back and forth throughout the wall where all the models are, for at least 10 min, with no one asking me if I needed help looking for other stuff. I went up to the counter, and asked a older gentlemen if they had any tank models, and that I saw the World War II airplane type models, but no tanks. This is what I got back "They are over there, at the end of all the models on the wall" not here let me help you look" clearly I hadnt found them over there... I went back to look on the wall, and still ANOTHER 10 minutes went by, and no help. I gave up and just got the Gundam. When I went to the counter, the same gentlemen from before goes, very rudly: Him: "Is that a gift for someone" Me: "Yes it is" Him:"have they built one before" Me:"yes" Him "oh ok" Me: "does it come with..." and before I could finish he interrupted me Him: "It comes with everything" Now some might think this isnt bad customer service, but I have worked retail before, and we strived to make people happy, asked if they needed any help, and were polite, even if that customer was rude. Maybe I'm just used to that customer service, but I did see other people in there, guys mostly, and they were getting helped and friendly comments. I felt as if it was because I was a women. Idk, maybe it was just me, I will go back here if i need any gifts or anything, but I will show the employees just as much respect as they show me. read more

I'm an electrical engineer, so maybe I DON'T understand the subtleties of gears vs pulleys. Except I do. (I get to be smug here, everything considered) I walked in and asked if they had a pulley to fit the shaft of a motor I had brought along. I got laughed at - they don't carry "that kind of thing" there. They have like a billion gears, but no pulleys anywhere. As if I was crazy to consider using a pulley in some project. huh? They get two stars because there is a lot of useful stuff there, but their staff is condescending as hell, and I'm pretty sure I know what I'm talking about. If you knew nothing, there's no telling how they would treat you. read more

I like this place and I use it as a reference and to pick up stuff I don't want shipped. I use Horizon Hobby and AMain Hobbies for large purchases. I appreciate that HobbyTown has made an effort to return or exchange items. But it still seems they don't like doing them. read more

Don't waste your time coming here! Called Parmer location for a part.. employee: we have a lot in stock Me: okay on my way drove 40 miles...asked for part... employee: "oh we are out" Me: I just spoked to you about 30 minutes ago. Employee: well we are sold out. You are better off ordering online. Me: "FRUSTRATED" cooled off. I asked do you have/sell any Redcat racing parts Employee: Nope Me: are you serious...then what's behind you Employee: oh Me: if you didn't want to help me then you should of said something instead of giving false information. What the heck are you doing here... read more

This hobby shop has a terrible inventory of small items needed to fly some of the models in their inventory.

Crappy customer service, no greeting or asking if I need help, or what i'm looking for. Ignored pretty much. Employees playing with their phones. two stars for their selection. otherwise 1. cheaper prices online. sad. read more

I think couple of the reviews are bit unfair so let's set the right setting - this store's primary business is carrying RC stuff and model kits. They also carry rockets and hobby/education models (like solar power car - the stuff you learn in your high school science class). However, the other reviews were fair that the store has a very good selection of main/popular brands and models of RC. I was not only surprised at their selection, but their prices as well. I found the prices to be very competitive and not a total ripoff. They also have a very good parts & accessories at competitive prices. I've shop frequently (ok, way too often) at this store and the staff for the most part have been very helpful. Once, I had to buy a replacement motor - they did the labor for free by swappping it out and also making few adjustments on the car. I also blew something else out - they didn't carry the part but they special ordered it and I got it in 3 days. They also have a decent selection of model kits as well as paints & stuff. Again, the prices are right on. On Saturday afternoons, they set up a on-road race course in their parking lot. read more

We bought the Polar Express Lionel train (the upgraded version) on Black Friday. We love it! Had a slight problem, contacted the store and the owner (Chris) helped us get our issue fixed. What's not to love? Plus it's supporting a locally owned shop. Since we are just starting off with our train, well need lots of scenery and like to add more trains - we'll be going back to work with these guys again! read more

HobbyTown - Lionel polar express Christmas train O gauge train set we bought! Love it!! - Toy Stores Near Me - Austin, Texas

This place is great. Reasonably sized hobby store with an assortment of build it yourself projects. A large portion of the store is dedicated to remote control cars, planes, boats, etc and the parts for them, but there are tons of other items mixed in as well. The staff was friendly and knowledgeable, and made suggestions on what to buy based on what I expressed interest in. They seemed genuinely interested in the products, and shared first hand experiences they had with them "out in the field". read more

Kinda expensive -- this is the hobby store for the hobby enthusiast -- so lots of very specific things here. Whenever I go in here I can tell that there are "regulars" who are here often by the way that you hear customers talking to the sales people. They do a remote control car race on most weekends -- totally entertaining and fun! read more

Recently started a new Hobby, and with trying to keep it local. They claim to be an Axial Dealer, yet they don't carry much in house as parts are concerned. They can order it, and I can drive back to get it (more gas) or order it online and have it dropped at my door... read more

I love hobby town! Got a mini drone here and it's a blast! Great staff and management. I 100% recommend this place if you are in favor of a good time. read more

HobbyTown - Toy Stores Near Me - Austin, Texas

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This place sold my son an expensive RC car and when the motor and unit burned out 3 days later they were not willing to replace the car. I was told that these things sometimes happen and they were not obligated to replace it. I like working with companies that stand by the products they sell. Poor form HobbyTown. read more

They always have what I need. I talked to them about some tamiya kits availability and the owner was able to find every kit I wanted to buy and build. Which shocked me because he was able to get them that week ok special order and less than I could find them on EBay or Amazon. Pretty cool. read more

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I have been working on plastics and then large scale RC aircraft since I was 16 and now I'm 67, and yes you do run into some items missing or damaged or not quite molded or cut properly but that is the nature of the 'hobby' business (you as the customer). Grumpy Old Dudes like me get it!! You young folk (and some old gaffers) don't get it and want everything done 'now', instant gratification. Sorry for all you snow flakes that just can't handle it. I've red the reviews and come on! In most cases the store has tried to accommodate but y'all just don't give a frack. The HT person that answers the poor reviews shows just what the store has done for you to accommodate you but nope, you didn't care you just kept on going. Get a life!! Now, I have been in the North Austin store several times and have had no issues what so ever. Yes, you might find a new employee that does not know everything that's in the store but that's just you catching that person at the wrong time in his employment. Remember, YOU didn't know everything about everything (like you think you do) when you started your job or jobs. Be kind, be understanding and only complain when there is truly something to complain about - question it in the store immediately. Now it's time for me to head over to the store for some paint and brushes. I am not affiliated with Hobby Town in any way shape or form other than a customer. I just don't like whiners just to whine. read more

After going by the Traxxas trailer way too many times during X Games, I decided I had to have an RC car. Did some research, and decided to visit my local hobby shop, to get some good advice on what to buy. Advice was good, but the color of the car I wanted was not; all they had was silver. Was told they could order the color I wanted, but decided to think about it for just a bit more, so left. "A bit more" equated to 90 minutes, and when I called back to order, they told me they couldn't take order over the phone. Checking my calendar quickly to make sure it wasn't 1967, I told them I'd stop down in the next couple of days. I did, only to be told by the same guy that told me orders couldn't be taken over the phone that I couldn't order the color I wanted. Checking to see I wasn't talking to Henry Ford, I decided if I was buying a $675 RC car, I was damn sure I would get the color I wanted, so left the store, ordered on the internet, (no sales tax), and picked it up 3 days later at the FedEx office around the corner from this place. I'll keep my business local, but only when the shopkeeper is interested in it. read more

Great place to buy RC and hobby items. Always a large stock. They are nice and help me out anytime I need assistance. Bought a ton of parts there and the prices are decent. If you buy a Remote Control car and break it... lol it's not the hobby shop fault... if you buy a Traxxas and break that you must have done something pretty stupid. Those things are tanks. They also have a racing program that is open to just about anyone... They even rents cars to race most of the time... just asks a racer for that program. read more

I walked in this place to look at drones. No one greeted me. But what really sucked, is that they don't have a bathroom for there customers. So I had to go use the restroom at Frys. So guess what Frys made the $1300 I spent on a drone. read more

ZZERO STARS!!! Do not waste your time or money going to hobbytown. I bought an RC part, it doesnt work, they will not take it back or swap it out. What kind of way is that to do business? Needless to say not another nickle hobbytown, not another nickle. KMA read more

Don't waste your time going in the store for help. If the last few years I have spent several thousand dollars on helicopters, cars, batteries, remotes. You walk in for a little help to bind a new plane and I got did you call the manufacturer. I also got please bring your own tools. I needed a small Philips. I will not ever shop again at this location. The customer service is probably the worst I experienced in any store. I will buy the FPV goggles and camera I was going to buy online. I can get better customer service online. read more

Defective expensive Traxxis RC car they will not return. My son,12, spent $300 on a POS and they will not return it b/c the box was opened. What a horrible return policy. Never buy anything from Hobby Town.They do not care about anything except the last sale. Once you make the transaction and open the package - that is it. read more

I have just recently started coming here for supplies and each time is a different experience. This most recent visit left me feeling irritated after dealing with one of the men at the front desk. The older "gentleman" with glasses and grey/white scruff began our check out process like any other. After handing my hobby town card over to apply credit, I then handed him a gift card. The man proceeds to run the card and makes the comment how the gummy on the back of the card nearly messed up his machine because I failed to remove it and "next time [ I ] need to remove it before giving it to him". My apologies, I don't typically inspect my cards or my money thoroughly before giving it to your business. I asked him kindly if he could remove one item and he obliged. Then I handed him my hobby town card once more in case the item removed had reset the transaction and he tells me "you should've given this to me at the beginning" (I had previously, as noted). Then he passes me my receipt and tells me to sign it rather than kindly request like most customer service folks I've encountered. I ask him if he happens to have a bag for the $70 worth of paint I just purchased and he tells me "you need to ask for one. Austin state ordinance" I'm not sure if this guy was having a terrible day, has inexperience in customer service, or is just an overall unhappy person but that is not how you treat paying customers. I most likely will continue to purchase supplies from this place, however, I will make it a point to check out with another employee. read more

A wonderful place to buy some models. They are always willing to order and one of the employees whose name is John is absolutely fantastic when it comes to getting you an order or getting you a specific model. A really fantastic store. read more