What an absolutely cool store! I discovered this store walking down the sidewalk to meet a friend for dinner at Haywire. I struck by the stunning mural outside the store and the color palate (white base with pops of color). The design pattern is minimalist, chic and eye-catching). There is a life size white tree in the center of the store. Wow! Apparently, Erin Condren is a well-known lifestyle brand known for high-quality planners, organizational tools, and personalized stationery. The store is having a sale up to 75% off. I will definitely return when I have more time to shop. read more

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My recent purchase was the first time I experienced customer service and it was terrible. They cut the tops off the letters in my name off and told me I could buy a new cover. It did not show any issues while ordering yet they said there was nothing they could do. How do you stand behind a messed up product like that? And then say I could but something to fix it? Not going to purchase from them again. read more

Margie is awesome! She helped build my kiddos dream planner. She was so helpful and kind love it! Just being in the store makes me feel more efficient. I'm so curious on how adults actually use these planners? read more

I've usually shopped online and once before here. But went yesterday during a day trip in Austin and they had a good sale going on. I was sad that they were sold out of the color daily planner, but the representative did help me find a solution and was still a good deal! I was able to add some cool Star Wars covers with my name, which were an added plus! Overall, the value for the daily planner I got, was amazing! I'm excited! Can't wait to start using it. I was grateful for the sale, because it can get a bit pricey, but having their membership helps accumulate points and that helps. read more

Erin Condren - Cards & Stationery Near Me - Austin, Texas

Extremely Disappointed - No Product, No Communication I placed an order for a 12-month planner and, to date, have not received any shipping update. What's worse, I've made multiple attempts to contact the company by phone and email, and I've been completely ignored. I'm now already down a full month of use on a planner I paid for--and still no sign of it. As a paying customer, I expected better. At the very least, a timely update or basic communication would've gone a long way. The lack of professionalism and customer service is extremely disappointing. This was my first time ordering from Erin Condren, and will be my last. read more

I ordered my planner on the 8th of July. It said shipping was 3-7 days. So I waited until the 18th and checked my shipping status to see why it wasn't delivered and it hasn't even shipped. So I contacted customer service over chat and they told me the "processing time can be up to 10 days" when I said "well it's been 10 days" he said "10 business days". I was then told it would ship the 23rd, it's now the 27th, it's not been shipped, I've been emailing asking for a refund and to cancel my order since I paid for a 12 month planner and now I'm going to maybe get to use it half of August-June of next year, and they will not answer me. I have loved these planners for years but this company is taking a nose dive clearly. I wouldn't recommend ordering since I've now seen that many others have been experiencing the same issues taking months to resolve. read more

What a cute store. It's very open and light and cheerful. I love that you can test pens outs. I love a hood smooth writing pen, or marker. They do custom planners, so if you're in need of getting your busy life organized, this is the place you want to be. Customer service was so helpful, and friendly. I really enjoyed looking around and getting gift ideas for the up coming holidays. They had a really big selection of clearance items. Great savings for sure. They do have a section for young adults, teen area. It's not just for adults. Other all I love the store. It's a great way to get organized in your day to day life, or even keep you on track of your spending monthly budget. read more

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The Homeschool Planner is OK but there was a very long wait for it and I kept getting excuses on when it would be done. It was over two months wait for the products. The stickers that are included don't match the theme. When I had the teacher notebook I had months and dates included with catchy phrases and things that made sense. The stickers with this book don't match the homeschool vibe. They have a bunch of random designs and ton of happy birthday stickers. The product itself is OK but not stellar. It is also overpriced for what was included. read more

I'm pretty deep in the planning rabbit hole, and so when I was in Austin, I knew I had to come here. If only just to look around. Side note: Getting in and out of the Domain is such a hassle, but that's not the store's fault. This store is great if you want to look around and check out all the different products. You can test out the pens, feel the paper, and order lots of stuff. If you are big into stationery, this store might be dangerous for you - so be warned. There is, however, a large section for your partner/friend to wait in, so they can chill while you shop. My personal favorite area was the clearance. They had some fantastic deals of things of prices you can't easily find online (and you don't have to pay shipping). It was the only reason I could get out of here by spending $12! But don't be fooled, these are premium stationery products. So unless you are buying during a sale, expect to pay some higher prices. While the store is great, I'm knocking off a star because the hours are limited. Weeknights they are only open until 7, which was hard for me to make when I had an all-day conference. This store is definitely worth a visit if you like planners, stationery, or both. Just research their hours and prices ahead of time so you're not too shocked when you get there. read more

Erin Condren - So many planners - Cards & Stationery Near Me - Austin, Texas

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I have been ordering from Erin Condren for the last five years. I've loved every planner that I have purchased and had been continuing to return year after year to order a new one. I hadn't had any issues until now. I ordered my planner on June 5th, knowing that it usually takes between 7 and 10 business days for my items to ship out, no problem. A few days after I placed my order, I received an email letting me know that my item was delayed and how sorry they were about that, providing me with a discount code for 10% off my next order. Fast forward to last Friday, June 13th. I tried to reach out to customer service via their live agent, no one was ever available, I sent TWO emails with NO response and I have reached out via Facebook messenger, again NO response. I find that to be very unprofessional and very frustrating. I spent $70.00 on a planner that I had been looking forward to receiving. Are they expensive, yes, but do they hold up extremely well, yes, so you get what you pay for. At this point, I just want a full refund, including the shipping that I paid for being that I haven't received my item and for the lack of customer service. What company doesn't have a contact phone number for customers to call, but instead only has a chat option, email option and an option for them to call YOU back?! Oh and to schedule a call back from them, yeah there's NOTHING available until JUNE 23RD!! read more

I have been ordering planners from this company for years. This year my order was stuck in process and way overdue. I had an incredibly difficult time contacting customer service. The planner finally shipped 3 weeks late, tossed in a plain cardboard box. These planners are way too expensive for this to happen, I will no longer be ordering from them. read more

I like the setting of the store so colorful nice products, but it was a bit pricey. I didn't feel very welcome

The Manager(s) on duty are disrespectful to their employees. I enjoy the selection and choices. Please re-train your leadership the customers are observing them and it's not very kind. read more

I visited the Austin, TX store today to purchase my very first Erin Condren planner. I had scoped out the website the night before and was so excited to go in-person to customize my planner. I knew I wanted a planner that had 30 minute time blocking, so the Daily Lifeplanner was the best fit for me. But aside from that decision I made in advance, the rest of the process was extremely confusing, and I was left with an associate who created my planner wrong multiple times. My visit starts with it being extremely loud inside the store. Apparently the day I chose (today) to visit the store there was some type of class / party upstairs. I was hoping by going on a weekday that it would be calm, but that was not the case. It was probably busier than a weekend. The party all came downstairs to shop right as I was selecting my planner. It was a frenzy trying to gain access to the sample books, as a whole class was fighting to select theirs. I then asked an associate for help, and she dismissed me at first because she was helping the class. I asked if the other associate could help me, and she said they're all helping the class. Why am I not a valued customer as a walk-in? I finally convinced the associate to help me out and take a break from the class. I asked her if I could purchase 1 book (2024) instead of the duo (2024 + 2025). She explained that if I purchased just 1 it does not come with stickers and other items that would come with the duo. I asked how much it is to add all of those items into the 1 book, and she sat there looking at a sign trying to calculate the pricing. She was making things very complicated, so I asked her to just order the duo to avoid any confusion, and then I know I'll get all the extras such as the stickers. I see a really pretty white, gray, and gold metallic leather cover. I inform her that is the cover I want for the planner. I then selected the interior and the coil. Regarding the personalization, she said only 4 characters are allowed, and it has to be in one specific corner of the book. This was strange to me, as I have a notebook from your company with my entire first name and I was able to select the location I wanted it stamped. Anyhow, I give her my initials (SP) and then she headed back to get the planner put together. ~30 minutes later, she emerges with the duos. However, I am extremely confused as the 2024 book has the beautiful leather cover while the 2025 book has a pink plastic cover. In addition, July was completely missing from the 2024 book. I was only given 5 months in the 2024 book. She left me to help the class again before I was able to ask questions about this. I walk up to another associate to ask how I remove the leather cover to put it onto the 2025 book when the time comes. She tells me the cover I selected is a permanent cover, so 2025 would only have a plastic cover. Why would anyone sell a customer a duo with 2 different covers that are not interchangeable? I put a lot of money into the leather cover, so being given a plastic cover for 2025 makes no sense. I ask that they create a leather cover on both books. I later find out that the original associate wasn't aware that the duo required a removable cover, and the cover I selected was permanent. She should not have allowed that to happen. The new associate I am working with goes to create the 2025 cover and goes to add the month of July into the 2024 calendar. During this time, she notices I was not given a ruler, so she adds that into my book. She comes back out with the 2 books. I review the books and tell her it's odd that the tabs on the 2024 book are organized differently from the 2025 book. 2025 has 3 month tabs on one row, then 3 month tabs on a second row. The 2024 book has 4 tabs on one row, and 2 tabs on the second row. Why would this differ if both books have 6 months? We get all the issues worked out, and I leave. I get home and start transferring my old Target planner information to my new Erin Condren planner. I then find that July 31 and Steptember 30 are completely missing from the 2024 book. I have not even reviewed the 2025 book, because there is no point given how bad 2024 is. I have no faith that this planner is put together correctly. This is all very frustrating because I spoke with their Facebook chat team for days preparing myself for this purchase, and it could not have gone more wrong. I wish I had ordered it myself online and never went into the store. read more

The customer service from this company is truly pathetic! I invested in a yearly planner, I don't typically spend that much on a planner. When I needed service it was impossible. read more

What's another trip to my favorite store...Erin Condren Store! If you love stationary and keeping organized, then this is the place for you. read more

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I have been to this store a few times & it truly is my 'Happy' place. Even during these scarce Texas shopping days, I had another visit walking away more blessed than when I got there. All 3 employees were inviting and helpful, even though I was in grungy 'Covid clothes'-lol There. Was. So. Much. Cute. Organizing. Stuff! Thank you Erin Condren & staff for helping me get my groove back & be the woman I need to be:D read more

Erin Condren - My Post-Covid Planner~Thanks EC!! - Cards & Stationery Near Me - Austin, Texas

This store is huge and hopes to stay open selling planners and stickers to go in them. I don't get it and no one offered to help me either. I did look at the planners. It is that time of year, December. The selection is repetitive in that there is one basic layout. The weekly where the days are stacked versus side by side. Sizes are limited like most... I think there are 3. Coil bound seems to be the primary product. There are no pockets or ways to add them. Other than that there are lots and lots and lots of stickers and stuff to decorate a page. It is kind of like the sticker aisle at Hobby Lobby. The store is huge for what they offer. I think a betting grid could be set up for how long teh Erin Condren store will be in business... especlally since the staff doesn't even greet you much less tell you what their mission is...besides cluttering your planner with lots of distracting stickers. I don't get it.... read more

Employees were friendly and welcoming. Very knowledgeable on products and capabilities. Service was top notch. Nice store in a great location. Full selection of products, nice to be able to touch, feel and see in person. read more

I traveled in from Dallas to check out the store. I wanted to buy a few cute pieces of decor for my classroom-boy, I came to the wrong place. Upon entering not one single soul turned and even looked our way- forget hello or how can I help you- I mean I could have been the commissioner of education and they wouldn't have even known because they were having a chatty chat chat! It was so rude and apparent they cooks care less about their customers. I am so disappointed Although I wanted to buy a few friends some gifts for their classroom but after the way they disregarded everyone in the store- I would not spend my money here- teacher pay- sad day. Really bad taste in my mouth. So sad. read more

So a little confession. I am lucky enough to work right next to the Aaron condren store so I go in quite frequently. It is one of my favorite places to stop into for a quick little pick me up like a new pen or some cute stickers. But I think my family is on their third planner and I've kind of lost count. But I do have a nice collection of interchangeable planner covers now!! If you are looking for a simple small option, you can pop in your purse or the absolute end. All to be all mother load of all planners. This is your place!!! read more

I will never order from here again... I paid for expedited shipping with expected dates of between Jan 6 - 10th It was Jan 6th and I didn't when get a shipping confirmation so I contacted customer service...when I do they tell me processing takes 7-10 business days... and my order should be shipped by Jan 13th (wello after the promised delivery date. My order was almost $200 Canadian I wanted a refund for my express shipping and they did nothing I will never order again. read more

I purchased many products because I love stationary! Unfortunately, these Erin products have not been of the best quality. I have purchased some sticky post it's that are super cute. Unfortunately, when I go to take one off it rips the following one as well. The quality of the product is worse than the Dollar store... I get post it there that stick better and don't rip the next one in the stack. I contacted costumer services and they where unable to help me with an exchange. I was not even asking for my money back. I just wanted my $12.50 that I paid for my post it applied to something else. Yeah, I guess my first mistake is paying $12.50 for post it's. read more

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I placed an order on 12/2 for parties I have on 12/5 and 12/15. When I got to the shipping portion I chose next day shipping(which stated would be the next day business afternoon) so to me that means Wednesday afternoon since I placed the order late Monday evening. I chose this option and paid triple to ensure the package would arrive before my 1st party on 12/5. Needless to say this isn't the case according to customer service when I spoke with them on 12/4 because I had not received a package or received an email confirming package was shipped. They said that means my shipping will be overnighted after the process time to complete my order. That is not the case with other companies...overnight/next day means exactly overnight/next day! I asked for a refund and was offered a $7.95 credit or they would refund some of my shipping money but was told that would cause my order to be shipped even later. I am very disatisfied and will not use this company again. read more

Was in Austin visiting for work, grabbed some great food and remembered that there was an Erin Condren store here! We freaked out and paid our tab, understandably we walked in with about 15min left til close. But again, we were from out of town and love this brand and company. We all bought some items so excitedly, well the experience in the store was nothing but exciting. Luckily we love the planners enough to ignore the very rude "manager". The moment we walked in there was very rude tension, the manager immediately eye rolled and rushed us without saying it. There was zero acknowledgment from her either, neither staff member offered to assist, instead she ordered the other employee to lock the front doors right in front of us. I worked in food service for 4 years, I have had to wait for tables to leave after close countless times and still had to clean the entire restaurant for a $5 tip and leave 2 hours past close at 1 am. This store closes at 7PM it's still light outside during this time. The fact that this woman couldn't have patience to allow us to purchase items in a PLANNER STORE with ZERO CLEANUP TO DO was so ridiculous. We also asked for one more item to get personalized Before checking out... he'd response? "I'm sorry we can do that but not tonight. You'll need to come back during business hours or order online" Needless to say we will not buy any more items from this company for this reason. This store needs a HUGE attitude adjustment. Take notes from chick fil a on customer service because in the south we treat everyone with respect. But we do love the accessories we did purchase just will not be using this company again and I will be making it known. read more

The staff here is amazing. They just dealt with a family who's child kept screaming bloody murder. The staff was extremely nice and accommodating with the family who was so entitled and felt like they had to make a point to scream at the staff. Kudos to the amazing staff! read more

Finally visited Erin Condren's physical Store (twice now). Based on the customer service we received (eye rolls & condescending attitude from our main sales person) on this last visit, I can't recommend shopping in store. I had taken my daughter to purchase a planner for college. I had to walk her through the process, as the sales person was annoyed she didn't know how it all worked. My other visit, I found the staff helpful. Part of the fun in the process is walking through the steps & buying the add ons. In the future, I'll probably stick to buying on the website from the comfort of my own home. Just disappointed that the customer service enthusiasm in store didn't match the quality of the product. read more

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SUCH AN AWESOME PLACE! I have loved Erin Condren products for years. So I was naturally ecstatic about the first store opening in Austin! The store itself is large, with a second floor but it was roped off during our visit. Lots of products in this store that isn't available online, such as patterned hardbound planners. They will personalize in store and ship to you for free as well. Lots of workers able to help you with anything you need and they were all very nice. There is a seating area in the middle that's good for the guys to hang out at while you shop. There were great deals available too at the moment. Holiday stuff was marked down 40%, a free reusable bag with purchase, and a free holiday box with a purchase greater than $100. Who knows how long those deals will last. Overall I'm so excited to have this store in Austin. I can get my EC fix in person rather than online. Welcome to ATX Erin Condren! Can't wait to see what you have in store for us! read more

So disappointed in this over priced agenda. As a first time "Erin Condren" buyer I did not think to look at the size since my friend's was the standard paper size. I guess this year's 2020-2021 agenda is only offered at 7x9, but still priced $55 and up. Please read the fine print. Now I have an over $60 agenda that will be a pain to work with. ME and My BIG Ideas is so much better! FML for giving EC my money. read more

Such a great store to go to if you're into daily planners or using journals. All the staff are super friendly and knows everything about the products. I purchased a daily planner that I absolutely love! I highly recommend this place read more

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My experience with this store hasn't been great. I spent almost 50 dollars on a planner only to have the cover fall off and having to go back in to get reprinted. The associate that helped me today offered to reprint the cover and after waiting for ten minutes the cover that was printed was for a smaller planner (I have a larger size) I had to ask the associate what was happening as she wasn't going to notify me of the error. She told me that the print job was going to take another ten minutes. She wasn't apologetic and did not make my experience right. I asked her what solutions there were and she offered to ship the cover to me... which means I would be without a cover for a while. I just think that if you are charging this much for a planner, the caliber of customer service in your store needs to be higher. Please check with your staff and retrain on how to delight your customers and make their experience great. I for one will not be purchasing another planner from you after this one. read more

The customer service is terrible! This company is shady and I wouldn't be surprised if they go out of business or get sued for shady business practices. I do NOT recommend these products. read more

One of my favorite places to go for stationery and fun pens! Lots of color options, cute seasonal stickers, and the staff are always kind and greet me when I walk in. read more

I had order my planner online and I realize there was a mistake with my planner. There was a misprint of weeks. The employees at the store we're more than helpful with fixing the mistake and we're the kindest people ever. The store was kept clean and tidy. read more

After visiting the store many times this happened on Saturday 7/7/2018 a sales associate (Employee name will not be disclosed) was so unfriendly and cold to a customer and asked them to order their stuff online in their computer terminals to get the code. Being a faithful customer I can't explain why why why people don't damn understand identity theft on public computers, just because you order on their computers it's safe even when you log off. Honestly shopping at this location has been a great place however giving it one more chance for business before taking it to Emily Ley or another life planner company. Otherwise, when this store opened i purchased my first life planner and enjoyed and saved my life. I have two now and I enjoy teaching and educating others how to make sure of their planner for budgeting and daily expense reporting. read more

I am a huge EC fan so the store did not disappoint. The ladies were eager to help me order a planner and find the goodies that I needed. I will definitely be back soon! read more

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I absolutely adore this place! I just want to give them all my money so I can have all the pretty things and be forever organized. First time I came in, I picked up their cute wellness log which I have been happily using for several weeks now! In addition to my first purchase, I also picked out a note taking journal and did some in-store personalization with my name on it! The process was super quick, and there were so many options in which you can make your purchase uniquely you. I barely waited 3 minutes for my chosen pineapple journal with my name on it to appear in my hands! If you are needing gift ideas (for ladies) who are organized, creative, reflective, or doodlers, this is definitely a great spot for a special gift for your exceptional lady friend. read more

Received a coupon saying it never expires. Only to find out it does. And that they will only honor it after my 20th order! When my coupon said I receive $25 off since I've made 5 orders. Now I have To make 20?! Insane. this is my first time with customer service with Erin Condren and I will not be back as a customer when you can't even honor it when your coupon has no other policy on it. read more

Consumer alert: if you like organizers and are thinking of ordering one, beware of Austin-based Erin Condren Planners. Wanting to support a local business, I spent almost $20 for expedited shipping (I know!) on a planner/organizer and it's being routed through Fort Worth! Excuse me, what part of "expedited" was unclear?! I spoke with their customer service and all they could offer was $7.95 in store credit, no refunds. They're wonderful at passing the buck onto FedEx and not accepting any responsibility. I did not intend for my overpriced planner to take a tour of Texas. Heck, I could have just gone to their store to pick it up! I've NEVER had this experience before. With luggage, yes, but not with a skinny flat package that could have been sent through the US mail. Grrr... read more

My review is for their brick and mortar​ location. I bought over $100 worth of products thus far. I love the quality and vibrant colors. I like how you get to customize​ your own planners. I will be back, please please please bring back the habit stickers back to the physical store. Thank you read more