Excellent customer service, Alan really knows how to take care of you and not ruin your precious vehicle read more

Hodes Parking - Parking Near Me - Beverly Hills, California

February 15/2023 11:30 am My car SUV white Mercedes GLC 300 I valet my car in Hodes Parking Rodeo drive The time of return my car , I had two car key on my hands, the gentleman saw, since I said to him , one key for you & the other one for me, he definitely knows I have two keys, I came back around 12:30 pm He brought car, he said the key is in dashboard,I didn't mention or look just drive the car, I received home, no other places just home, I found out no car key.I looked a lot didn't find anything. I called directly and asked they said you keep calling us from two weeks ago, I was shocked found out happened to the other person as well, they didn't accepted at all, everyone told me they sell it online to get money. they did not accept any thing, it was absolutely their responsibility. I will definitely claim it. The point it is not just a key the point is when you valet your car , you definitely need loyal workers. Car key happens to me something else will happen to you. Please do not park there & be really careful. read more

Idk about these reviews, but it was fine for me. I parked paid $17 for a few hours. I asked how to get to where I was going from there and the attendant was friendly and explained. They take cards and all sorts of payments. They even sell chips and water bottles.... I had a water bottle if not I would have bought one. (Super convenient) read more

Hodes Parking - Parking Near Me - Beverly Hills, California

One of the worst valet parking. I've a sports car and before handing it over I switched it to "comfort mode" and this POS just took the car (not even the guy I handed the car to) and immediately switched the car to "dynamic mode" and started to take it underground parking while revving like his dad left it before he passed away. I complained to the guy who took the car off my hand first and he had the audacity to say "oh he isn't revving" while we can both hear that guy still revving the engine. The supervisor came and was like "sorry we won't charge", like that helps and as if I can't afford his fucking parking. They need to have a sign outside saying "valet parking". You should never trust your car on someone else's hand. read more

Disgusting. I parked, no hours posted or on my receipt or told to me by anyone. come back and the lot is closed. Had to Uber a hour home.

Beautiful lot and the owner here is very nice. I was in a sticky situation a week ago and he was very kind to me when he didn't need to be. Thank you again for your kindness and understanding. read more

Curt and confusing in their 'instructions'. Part of the deal is that you get the driver and passenger doors. Nope, not these guys. Not trained. Just park on the street and save yourself the hassle of having to interact with individuals of this caliber. read more

Tonight I visited the hideaway restaurant for my friend's birthday dinner and I valeted my BMW with this horrible company. I come back to fetch my car after dinner, pay for the valet and they have LOST THE KEY TO MY CAR. I strongly urge everyone to please not park here unless you want to deal with the hell that I am dealing with after they turn up with no keys for my vehicle they valeted for me. EXTREMELY irresponsible and clearly don't know how to successfully run a business if they can't sufficiently complete their literal ONE task that they're hired to do. Such a disgrace. read more

CROOKS! Every time I pull in there it's a different price. Because I wanted to park my own car I was charged a days rate of $16 dollars for half an hour. A few months ago I was allowed to do hourly with validation. The time before full days rate for all day parking. I do not want them parking my car and touching anything in my car with high covid numbers. They are ridiculous and I am never using their garage again. Total rip off!! I do not recommend try to find another garage that's what I will be doing. read more

I am currently locked out of your garage at 9629 Brighton Way. I am sitting on the street, outside your garage, after relying on your attendant who told me this morning that I could take my car keys and then get in the garage myself to get my car if I come back after dinner. Now the whole place is locked down. CALL me, message me, ASAP. I want this resolved ASAP and have my car back. I have left you a voicemail. read more

Please check on all your items, that you keep in the car before you leave their parking. I forgot to put my car on Valet mode and they stole my Tesla charging adapter. I didn't valet my car anywhere else but at 421 Rodeo Drive (after my last use of that adapter till the next attempt to use the adaptor, but it was gone). My first thought was that maybe they were charging my car (some valet places do it) and put the adapter back in my trunk to a different spot. I search every corner of my car's trunk and it wasn't there. read more

The Person driving the cars on 03/01 was excellent, polite, and patient. He explained the prices and when I took my wife out in her wheel chair, he asked me where I was going. He told me to go to a different elevator for easier access and even opened the elevator and pressed the button for us as we got in. Excellent service. At the Rodeo Dr. Location. read more

I came to the parking structure to have my car there for only and hour so I got out and they brought my car into a spot and as one of the employees drove my car away all fast and just drove the car like it was there's and I did not appreciate that one bit. I came back to pay for my hour and they pulled up my car and right away I noticed my passenger sides mirror was missing a whole price of it and I brought it up and they constantly denied that they did anything and that it was already like that. Which was a lie because my car always had everything on it and nothing was broken or anything but I got into my car after and was just so mad. There are the most unprofessional people I have ever seen. Don't even bother going here it's straight up terrible and now I gotta repair it out of MY OWN wallet just for parking my car for ONLY one hour. This place is a joke and so are the employees. read more

Hodes Parking - Passenger side mirror cover is gone - Parking Near Me - Beverly Hills, California

TERRIBLE CUSTOMER SERVICE! The owner Dustin is so rude and unwilling to listen. I would rather walk two blocks then pay for this overpriced, horrible customer service parking. read more

WORST PARKING COMPANY. I parked at 10am at Hodes Parking on E 9th St, LA with my monthly parking pass because I park there Mon-Fri. My coworker, which randomly happened to be the one whose car was parked AGAINST mine at the end of the day originally got there at 1pm after her meeting. The time gap difference also proved that we didn't park next to each other ourselves because they get so much traffic there is no way there would've been a space near me. Either way, we were both parked in two completely different spots. So, both of our cars were moved from the original spots we parked in. When my coworker and I got there at 5pm after work, I walked past her car to get to mine and notice that they were completely touching. I took a picture before I had her back up to see if there was damages to our cars. Hers is brand new. After I had her back up I took pictures of the damages on my car. I immediately went up to the back lot man in charge, Dario, who just looked at it and said to go talk to his manager of the lot, Frank. I went to the office and got Frank, who ignored me and took other customers payments for at least 5 minutes. When he saw I was persistently standing there he came out and walked to the car with Dario and I. Once he saw the damages he looked at Dario and said "You didn't do this... did you move the car?" (staging him to say no before he had even said anything. Dario said, "No I didn't move the car you both parked here yourselves." Which we did not. Then I claimed that it was impossible, we came within three hour timespans and pointed out where we both had originally parked. I said "No, one of your employees moved the car, it's impossible otherwise." Then Frank said "We didn't move the cars" and Dario just claimed that he "didn't remember moving the cars." They were both acting extremely sketchy and trying to target me. After bickering, I asked for an incident report or what the next steps were to complain, as well as everyone who was working that day (Frank, Dario, Alberto). He walked me back to the office to get the main office phone number. I called the office phone number at 5:20p.m. and left a voicemail. I called again since the office hours on the voicemail said they are open 9-5:30pm. No answer. I called at 9:50am to the main office line and spoke to an understanding man and explained the situation. He said he would have his supervisor call me probably around 12-1pm. I have not heard from them and it was 2pm. Anyways, since I park there for work I drove up the next morning and Frank recognized me and grabbed the other man, Alberto. He pointed it out and Alberto said "No we didn't move the cars" using hand gestures insinuating that this was all my fault and trying to say the scratches on the center bumper were there before. He also said "There's also no way because there was no damages on the other car." I said there actually was small damages on the other car, do you want to pay to fix two cars or one? My coworker, Talia just isn't complaining because it is not severe and the front of her car is different material which didn't damage as badly. After all, her car was the one that hit mine." I told them I was waiting to hear from the office and that I would hear back from them by that day and parked my car. I immediately called the office again and spoke to the same man who apologized when I said how unprofessional it was that I pulled up to park just then and they were still acting sketchy and trying to target me. Kindly, he said he would relay the added information over to his supervisor and I would hear from him soon. I didn't hear from the supervisor, Dustin, so once again I called myself. He again, was rude and targeted me as well saying the damages were already there. ALL IN ALL, you trust them with your car but if they damage it they will NOT be professional and help you fix it. They will BLAME you and not take care of the damages. Trust me, this is my first yelp review most likely but everyone needs to be aware of how terrible the management is. read more

Terrible terrible terrible there are many other parking lots in Beverly Hills try them the staff here was terrible I showed up in a Dodge ram pick up truck just because I was not driving a sports car he told me he had no room for me even though the parking lot was empty what kind ofcrappy service is that? My money still green read more

I have nothing of interest to say about this parking structure, except that my friends and I once saw Keanu Reeves here.

i wish i could put zero stars, literally the guys got in the car and acted like it was his and drove it so weird and crazy, we get the car back 30 minutes later and the car was damaged and the side mirror was off and they really tried to say it wasn't them DO NOT GO HERE!! all the men who work there are so weird and made me feel very uncomfortable. read more

I told the "cashier" that it was a travesty that they charged me $22 when I noticed that there is two hours FREE parking on Brighton. Rather than at least try to sympathize with me, he sarcastically replied that no one forced me to park here and I should have read the signs. What signs??? All it says is Public Parking. Totally false advertising, turn right on Brighton and there is a real Public Parking structure. read more

Valet service at Rodeo Collection (Hodes Parking) damaged my car and refused to take responsibility for damage. Avoid this place and its valet parking!!!! read more

I parked here using the SpotHero app. I booked on Sunday from 5 to 8pm. When I arrived, not parking attendant was available and then asked someone nearby just told me the person left 5 - 10 min ago. When I came back 30 min before my parking expired, the parking was completely closed and my car trapped in the building. Then I noticed the sign which contains the rates, in a small font, that parking close at 6pm and you car will be there until the next business day. This happened on Sunday before a holiday, so in theory my car was going to be there until Tuesday. A nice person nearby provided me the building manager's phone number in order to ask if parking was going to be open on the holiday. Bad luck, the person who answered was totally rude. Replying there was signs "everywhere", announcing the closing time; and because I was able to understand English I was capable to read. Then yellowed me to not bother him and just hang up the phone. Then I called again and asked as much polite I could be, if the parking was going to be open and what was going to be the opening time. Luckily he answered the phone and gave me a response. Next day at 8am and I was able to retrieve my car. SpotHero people were very helpful, emphatic and supportive (they reimbursed the lyft/uber expenses I had). I understand misunderstanding happen, But how rude was the building manager with me in a stressful situation (as a foreigner visitor with a toddler), they don't deserve even 1 star. My advice to the parking managers: update your systems to reflect your REAL operation hours, make signs bigger and do not located it in a place where you hardly read while driving, and number one recommendation: RESPECT your costumers. Advise for readers, use public parking and avoid this one. There are better and cheaper (2 hours free) parking options: Beverly Hills Parking Facility or Brighton Parking Structure (which ironically were still open when this was entirely closed). read more