Excellent company with very reasonable prices and expert work done. Highly recommended…read more Gus Taci

I found these guys on yelp after sticker shock and high pressure sales from the most advertised…read morebusiness in the area. First, they didn't charge for an estimate (shocking). Second they not gave us an estimate but options for payment. The overall cost was close to but less than the other guys, but Perdue was no pressure, they offered a better warranty on parts and labor and options for payment. Lastly we support businesses that are local, family owned, and/or veteran owned. It really helps when they don't charge you as if you are bezoar or musk. If you are looking for great service and fair prices give the Perdue's a call and let Eric or Bob help you out. I plan to keep them on my HVAC speed dial.

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

We had a 2nd floor bathroom exhaust fan where the flexible exhaust pipe had come loose from the…read morevent outlet. B & E Heating technicians re-attached the pipe in a matter of minutes, in an attic that had no floor and was covered in blown-in insulation. I would absolutely use their services again and recommend them without hesitation.

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

My air conditioner was running all night long. Well, the fan on the outside and the air conditioner…read morewas turned off. Robert came out and cleaned everything and got it running. Very professional very friendly. I would recommend him 150%. from 1 to 10 I give him 100 and when he left, I was a happy camper from 1 to 10 I give him 100.

From the owner: Experience unmatched HVAC expertise with our certified technicians. From water heaters to furnaces,…read moreour dedicated team is ready for all your maintenance, repair, and replacement needs.

Very satisfied. Their inspection noticed and thry replaced…read morereplaced a collapsed vent (duvall had been servicing and just replaced a/c unit without noticing). They noticed that intakes were under-sized and filter was inadequate and replaced. I added the containment wall that they suggested. Extremely tidy (even put doen drop cloths). Nice to find a company that has respect for your house. Only issue is that some of infastructure needs improvement. Tracker of installers still showed at office when finished job, invoices for zero and general confusion. but that is minor.

Frank arrived on time and provided a thorough easy to understand explanation of the problem I was…read morehaving with my HVAC. He returned the following day ahead of schedule and resolved the issue in under 2 hours. Highly recommend.

Didn't end up going with them due to timing but they came out and listened to my needs for my new…read morehvac system. They didn't try to over sell products like the other two companies I had come out. I would definitely use them in the future once we are ready to move forward.

I am a disabled senior living alone. This review documents objective facts regarding HVAC services…read moreprovided by Bluestar Air Mechanical Inc. across two of my properties, identifying the specific staff involved. Alexandria Multi-Level Townhome Installation Diagnostic Visit (Isaac): Technician Isaac condemned my original AC unit as completely "dead" immediately upon arrival, without opening the service panel or performing electrical or refrigerant pressure tests. Salvage vs. Installation (Walter? & Karol?): Walter and Karol? spent extensive time meticulously extracting the original unit intact to preserve all components, while spending minimal time securing and properly installing the replacement machine. Undersized Equipment: For my 1,830 sq. ft. multi-level loft townhome, Bluestar installed a 2.5-ton National Comfort Products through-the-wall AC unit that is physically less than half the size of my original machine, leaving massive voids around the wall opening. Life-Safety Fall Hazard: The machine sits near the roofline several stories above a ground-level driveway. It rests inside the oversized opening without dedicated structural framing, a properly fitted sleeve, or mechanical mounting brackets to anchor it. Massive Gaps & Exterior Visibility: Gaping openings were left on the sides, so wide that I can clearly see neighboring townhomes and direct outdoor daylight from inside my utility closet. Soft Foil Tape & Expanding Foam: The top of the machine was sealed with only soft silver foil tape and flexible wrap rather than a rigid sheet metal transition or structural collar. Into the open side voids, Karol? messily sprayed orange expanding foam instead of constructing proper framing, trim, or weatherproofing. Severe Noise & Vibration: When activated, the unit generates extreme operating noise and structural vibration felt throughout the living areas. Missing Property: A step stool kept in my utility room went missing immediately after the crew packed their gear and departed; I am continuing to check my home to ensure nothing else is missing. Communication Evasion: Karol? conversed easily in English upon arrival, but suddenly claimed not to understand English when questioned about the open gaps, lack of framing, and spray foam. Dismissive Management (Lyn): I sent Lyn multiple detailed text messages and photos documenting my serious safety concerns, questions about the oversized opening, and the complete lack of structural support. Despite being fully informed of the severity and specifics of the hazard, Lyn trivialized the issue before 8:07 am on Sep 16, only replying that she would send someone back merely to "clean that up," offering no plan for structural framing or proper sleeve installation. Washington, D.C. Property Service Undelivered Documentation (Isaac): I was charged a significantly higher inspection fee specifically contracted to include an official written cause-of-damage report and a formal repair estimate for an insurance claim. Technician Isaac completed the on-site visit, but no written report or cost estimate was ever provided, despite multiple follow-up requests sent directly to both Lyn and Isaac. Licensing Verification: Bluestar explicitly confirmed prior to the appointment that the technician held a D.C. HVAC license, but no license number or proof of licensure was ever furnished. Based on these documented facts, I cannot recommend Bluestar Air Mechanical Inc. to other homeowners or seniors living alone.