I called to set up a service contract for 8 refrigerated trailers. Needed on site inspection and maintenance. A man named Raleigh called me back and scheduled an appointment on site for the following Monday. Monday comes and I reached out to confirm. NOTHING. I texted him several times on Monday and Tuesday. NO RESPONSE. I called the office on Wednesday and got his Mother on the phone. We rescheduled for Thursday at 2:30 PM. He texted je to confirm that my third party would be there. I gave him my third party's telephone number. Raleigh then texted me that he called the other person and they didn't pick up and he wasn't gonna come out without confirming. See the irony here? I assured him that the person would be there and reminded him that he WAS a no show earlier in the week and didn't even give me the courtesy of a phone call. This petulant little man then told me to find another company because he was sick on Monday. (Mommy said he has diabetes). I called Mommy and Raleigh was right there throwing a hissy fit. He didn't like that I called him out on his unprofessionalism. Boo hoo. How unprofessional!!!!!! Glad I didn't need emergency service. It might mess with Baby's nap time. What a ridiculous way to run a business. Shame on this company. read more

From the moment I walked in, I knew I was in the right place. This was my first time ever dealing with a trailer, a federal inspection, and honestly my first time with any of this. I came in nervous, unsure, and not even knowing what questions to ask. But from the very beginning, they treated me with patience, kindness, and genuine care. They explained everything step by step, breaking it down so clearly that I never felt overwhelmed or embarrassed for not knowing. They literally explained things in a way anyone could understand, and that meant the world to me. Paris was who I worked with directly, and she was amazing friendly, professional, knowledgeable, and honest. Mike, the mechanic, was incredible. He walked me through the entire federal inspection, step by step, explaining exactly what he checked, what he found, and what needed to be repaired. He took the time to make sure I fully understood everything, and that level of transparency and patience is rare. I also met the owner, who everyone lovingly calls Mama, along with her daughter (my Mermaid ) and her son. It truly felt like a family environment warm, welcoming, and respectful. Their prices were fair, their work was honest, and their integrity showed in every interaction. What stood out the most is how comfortable they made me feel. I didn't feel like a stranger or just another customer , I felt like I'd been coming there for years. I walked in anxious and walked out grateful, confident, and relieved. I would absolutely go back again and again, and I will recommend them to anyone without hesitation. If you want people who will treat you right, explain things clearly, be fair with pricing, and genuinely care this is the place. Thank you all so much. I'm truly grateful. read more

My truck needed some body work, and I didn't have a lot of time, so I brought my own parts in to speed up the process, hoping my repairs wouldn't delay my getting back on the road. Mama Holbert took amazing care of me, as did everyone else on the staff. Not only did they fix my truck to be good as new, they finished earlier than expected and right on budget. I highly recommend Holbert. read more

If I could it would be -5 in rating... I called around charlotte to see who was qualified to work on a sprinter with a top mount reefer unit. I spoke with them, I was assured that they are a qualified Thermo-king and carrier repair shop. We dropped it off in late April 2022, I was told it would be 2-3 weeks out before I get back- Long story short. 1. After a week and a half went by no calls from them. so I called to get an idea- I was told it'll be around $1700-$2000 for a new compressor for the reefer I said go ahead. 2. I went to pick it, they said I needed a new line bc it busted. No problem thinking it was another $300-500 more. No calls from them for any update. Finally after almost a month I was fed up and needed the unit on the road. I went to pick it up I was hit with a $3990.00 and some change. $2000.00 More for a line (WTH) Who would pay that for a compressor and no communication on their end? The old lady Deborah said it is what it is. (SMDH) no I'm sorry we didn't call you to let you know or anything. less than 24 hours later the whole unit isn't working.. I took it back when we got back in town.. I was told another $1800-1900 no warranty, the freon leaked out. I picked my sprinter up took it straight to Thermo-King Central Carolina. $597 more and everything works fantastically, they said Holbert didn't do what they said on paper- I will never recommend "Holbert trailer and service" They're the worst and shady "AF". Stay away find an honest shop such as- "Thermo-king Central Carolina" read more