No Stars - Worst Experience, Beware of Fraud…read more Earlier this year I was in a terrible accident on the interstate. I was stopped in traffic and was hit at 60 mph. Progressive (the other driver's insurance) had my car taken to Smith's Body Shop in Albertville, Alabama for repairs. Smith's had my vehicle for two months and told me it was "fixed." Progressive paid them over $17,000 to put new parts on my car. I trusted that everything had been handled properly. Before I even picked up my car (a 2023), Smith's tried to tell me I needed a new car battery that would cost me $400 out of pocket because insurance wouldn't cover it. The problem? My battery had been replaced just one month before the accident. I argued with them, and suddenly they backtracked and said, "Never mind, nothing's wrong with your battery." That alone should have been a red flag. Not even two months after picking it up, I took my car to another shop for a minor bumper repair. That's when I learned the shocking truth: * The new shop said the damage was never fixed from the original accident. * Progressive investigated and confirmed that Smith's never reported frame damage that should have totaled my car. * Even worse, the $17,000 worth of new parts Progressive paid for were never actually installed. This means they not only committed insurance fraud, but they also let me--three months pregnant at the time--drive around in a vehicle that was unsafe and dangerous. Now I'm left without a car. I honestly don't understand how this business has good reviews. My experience shows otherwise, and I feel it's important to warn anyone considering this shop, whether through insurance or on their own. What they did was careless, dishonest, and could have put lives at risk. Do not trust Smith's Body Shop.

From the owner: Our staff prides itself on delivering maximum customer satisfaction, the highest level of quality…read morerepair work and prompt and courteous attention to our customer's needs. We are is your one-stop shop for all your collision repair needs! At Smith Body Shop & Wrecker Services, we are committed and dedicated to restoring damaged vehicles to their pre-loss condition. Customers receive a warranty and our pledge of customer satisfaction on all repairs completed on their vehicles. Some of our specialties include minor and major autobody repairs, painting and towing/wrecking services to name a few. At Smith Body Shop & Wrecker Services we will strive to give you, the customer, the best service in the area on every job we complete!

Awesome car buying experience. My sales person, Clay, was helpful and great at communicating. Will…read moredefinitely use them the next time I need a car. Great price for the used car as well.

Sand Mountain was awesome. More importantly David and Joey were awesome as well as any other staff…read moreI interacted with. My girlfriend and I had an AWFUL experience with the local dealer (Bill Penney Toyota) and an awful experience when we bought my girlfriends RAV4 at Charles Maund Toyota in Austin, Tx so we drove about an hour to get the truck. From the day we ordered it to the day we picked it up there was a great line of communication and I never felt pressured. I am big on customer service so I feel like I'm often hard to please in that way but David and Joey blew me away. I will refer any and everybody I can to Sand Mountain. I was going to try to find a dealer closer to me for service but I honestly think I'll just have to take the drive because Sand Mountain seems to be run so much better than any dealer I have been to. (Including when I worked in the parts department for a Ford dealer) I would like for the whole dealer to get some recognition. You have a customer for life.

Local and passing through like us... the best home owned shop that saved us during the state swim…read moremeet when our AC in our car went out. THE BEST!

From the owner: We are a family owned and operated automotive repair shop. With over 20 years experience, we are…read morepassing down our love of helping others and repairing vehicles to our sons. We treat all our customers better than family and take pride in our honesty and integrity to get your vehicle repaired or maintained to keep you going.