Yes, this is an older property. Yes, the room decor is a bit dated, but the room is clean, there…read moreare no odors, climate control is effective and the bed is very comfortable. We had to extend our stay twice due to the snow storm, and the staff has been very kind and accommodating--many were stuck here with us and still maintained exceptionally good service. We ate in both restaurants (Newarker is breakfast only and Amelia's is lunch and dinner. The food has been reliably very good. We enjoyed hummus, French onion soup, pear quinoa salad, pork chop entree, steakhouse burger, cacio e Pepe pasta, and a slice of NY cheesecake over the past several days. Breakfast buffet is well-maintained if expensive. There are GF and vegan options at Amelia's.

We were with a VERY large group (in the hundreds). They did incredible for such a huge group. We…read moreweren't the only large group like this either! Breakfast was amazing and plentiful. I got the best sleep ever in these beds with the mattresses, pillows, and comforters. Two waters and nice strong coffee was included in my room as well as Crabtree and Evelyn large toiletries. Housekeeping managed to keep up and did great. My only complaint was that I couldn't find a working ice machine. Easy in and out literally and related to being close to the highway. Minimal road noise. I slept great! Thank you Hilton Newark Airport; you went above and beyond.

I stayed here for over a week as part of a Convention. While the lobby and conference areas are…read morelovely, the rooms were small, and my hanging space was about 3 inches wide. I did have a refrigerator in my room, but a friend had to request one. While I was here, I reported standing water in the tub while in use twice. While the engineers were called, I gave up after the 3 time with standing water (so much eww). I also had the space above the tub start leaking - they fixed it the very next day, and removed $50 that night for my trouble (I declined to move, as I was there for a week, and had a lot of stuff.) No adjustments were made for the standing water. There were a few very lovely people staffing the hotel, including the shuttle drivers (5 stars there!) but also a few that were less lovely. When we went down to breakfast the first time (no free breakfast here), although the sign said to "please seat yourself," when our group attempted to do so, we were stopped, sent back to the front, only to be sat 7 minutes later at the exact table we tried to sit at. It was an experience for sure, but one I'm not eager to repeat.

Booo! They raised rates and closed the club lounge! That made the stay ok but now they eliminated…read moreit. Also if you don't have a car, it's rather annoying that you can see the airport terminals but there's no walkway to get to them. Ok, if you have no luggage or just a backpack. You're forced to waste time waintg on the shuttle.

On our way to New York, we were looking for a place to stay for a couple of nights and ended up…read morechoosing Embassy Suites near Newark Airport. Having stayed at Embassy Suites several times before, the overall experience--rooms, breakfast, and amenities--was as expected: solid and reliable. What really stood out during this stay, however, was the service. Alejandro and Grant were both excellent--friendly, attentive, and genuinely service-minded. Alejandro in particular went above and beyond to make sure our stay was as comfortable as possible, which made a real difference. The hotel itself is still in good shape, with well-maintained interiors and comfortable room furnishings. The location is also a big advantage. While it's close to the airport, there's also a large outlet mall nearby, along with an arcade, bowling alley, and several dining options--great for both adults and kids. One of the biggest benefits compared to staying in Manhattan is avoiding the hassle of traffic and expensive parking. From the hotel, it's about a 20-25 minute drive to the Holland Tunnel, making access to the city surprisingly easy. A nice bonus was the evening reception--snacks and drinks served by a very kind and attentive bartender and staff, which added to the overall positive experience. The only downside during our stay was that the pool was closed, which was a bit disappointing as it would have helped burn off some of the kids' energy. That said, it's a minor drawback compared to everything else the hotel offers. Overall, a very convenient and comfortable stay with excellent service. I would definitely consider staying here again.

We spent one night here just prior to an 18 hour flight to Singapore. This was a convenient uber…read moreride from the train station. It was also a very quick ride to the Newark Intl airport. Rooms were good sized and clean. Bathroom was huge but toilet was very short, seemed odd. The hotel has a nice sized bar that provides complimentary happy hour snacks and beverages. Upon checkin to the hotel, the staff will give you "drink tickets". Breakfast was also included but we left too early the next day so we couldn't partake. It's a good hotel for an overnighter. The hotel is also across the street from a large outlet shopping center.

Sheraton 4 points @ Newark Airport far exceeded my expectations. In the New York metro - price is…read moreNO indication of a good hotel room, but I was very impressed. Being that it's located right on US-9, the hotel is a little hard to get to, but once you get inside, you'll forget about that illegal U-turn you pulled when you saw the hotel. Parking will run you a pretty penny, and it can be difficult to come and go as you please also. The hotel itself though is very nice. Clean, nicely decorated. I was very impressed with my room. The bed was beautiful - I didn't want to pull the sheets down! Wireless internet of course... And bottled Poland Spring with a sign in front reading "Drink it! The water's free." Room service was decent, although the portions were a little small. They were prompt and nice. :) Overall a great stay. Next time I have a morning flight out of EWR, I'll definitely be staying at Sheraton 4 Points again!

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!!!... My wife and I decided to book another room after the experience we had a a previous hotel we booked. This decision happened to be a great one because this establishment was a lot more modern than the other one. All the appliances worked and there were no broken stoppers in the sink. Major plus!. The lady at the front desk was pleasant with a sense of humor to add to it!. She had us laughing every time we left in and out of the hotel.... Her customers service was magnificent. She was professional, yet funny and entertaining!. I will recommend and return on another visit to Newark!!..

Had a flight from Newark and needed to stay the night before. Airline cancelled the flight and I…read morecalled and cancelled the hotel reservation. Yet, I received my "room ready" notification and a charge for the room still. Despite talking to someone at the front desk personally. Called Hilton's main number and the hotel lied to them and claimed I never called. (BS as a matter of fact, here's the proof) I've been a Hilton gold member for years, and stay almost exclusively at their brands. By far the worst experience. Avoid at any cost.

The staff was exceptional. if I could I would give them ten stars. Jarissa at check in was…read moreextremely patient and kind with my travel exhausted bullshit. Denise at check out was extremely personable and made sure that I did not forget my receipt (I almost did). Snack bar, restaurant and cleaning staff were excellent also but I was too tired to catch names. The only drawback is that the building itself is a little tired, but they are in the process of giving it some TLC.

Second time staying at this location. My wife and I come to NY twice a year. Sometimes we like to…read morestay close to the EWR. This location was great the first time around so we decided to stay again. We arrived from the red eye early around 8am. We decided to see if a room was ready. If not, Then leave our luggage as we head into the city for a day trip. Right when we walked in, we were greated by Lenzay with a warm hello as she welcomed us. We travel a lot for pleasure and I do so as well for work here and there. Lenzay was by far the best I have encountered in a long time. She was very kind, polite and she made us feel at ease from the beginning. Lenzay took care of us and made our morning. Started our day trip off on the right foot. Lenzay's customer service is something that needs to be recognized. You guys are lucky to have such a wonderful person like her interacting with your guests. Our room was great. Nice and clean. Bed was comfortable. Only downfall, if I had to say, was the in room coffee machine did not work. We were checking out early to head back to Arizona and would have loved to have some coffee in the morning. It was too early and the lobby coffee was not ready and the cafe was not open. No big deal. Just got some at the airport. Lastly, we interacted with 3 different shuttle drivers. The first 2 on Saturday were wonderful. Kind and polite. The third one on Sunday morning, not so much. Not friendly. Not pleasant. Had an attitude and seemed like he was annoyed having to be there or dealing with people. Overall, it was fantastic. Definitely would be staying here again. Hopefully Lenzay is working. :)

Clean hotel that has a shuttle to/from airport. The front desk was friendly. The bed was very…read morecomfortable and the hotel was quiet, and this allowed me to get some much needed rest. This location has a small kitchen and I didn't see a bar, so I'm not sure there is one. If you're wanting food, Door Dash is your friend. I will definitely be back.

Yeah I guess we should call it a 3. It needs some updating in the room but the furniture is still…read moregood. The shuttle bus never runs on time and it's not as scheduled. Also the front desk peeps never answer you messaging from the Marriott app. And they have a broken elevators. There are only 2!!!

The only good thing about this motel was that it was super close to the airport. Our room…read moreWasn't even ready when we got there even though we had our room key. The door was wide open and half made up for us. When I went to find a housekeeper or go to front desk, the housekeeper yelled at me saying the room was clean. Clean, yeah, but it wasn't made up. She was bringing comforters and pillow cases to put on. The comforters had cigarette burns in them. The bathroom was in bad condition. The ceiling was practically falling apart. The tiles were separating from the wall. The shower fixture wasnt attached right. If I had any indication they would give me a refund I would have asked and checked out but it was already late and it was for one night since we were leaving early the next morning.

THIS PLACE SHOULD BE SHUT TF DOWN. IMMEDIATELY!! ROACHES ROACHES ROACHES!!!…read more -The price is outrageous for what you get -The people who work it don't give af about you. They hang up on you and have an attitude about everything -The rooms are PUTRID. Our first room was that out of a movie with a bad motel in it but worse. There was SHIT on the ceiling, the beds were so strange looking and dirty. We asked to switch rooms and they gave us an attitude. Our new room was considered "nicer". The bold on the room door was missing a screw, the bathroom was dirty, and the beds had stains. We left out for the day and came back and was getting ready for bed when we saw ROACHES, MOLD IN THE MICROWAVE, DEAD AND LIVE ROACHES IN THE MINI FRIDGE, and QUESTIONABLE PEOPLE LOITERING OUTSIDE. We escaped to the hotel next door the Crown Plaza. Go to Crown Plaza, it's BEAUTIFUL. The End.