"Some people have everything And other people don't But everything don't mean a thing If it ain't the thing you want Express yourself" (Charles Wright & The Watts 103rd Street Rhythm Band) Our very positive experience started the minute we walked in, approached the check-in counter, and were greeted by two very pleasant and funny gents that entertained us with their banter. Over the next two days, we were greeted every time we left and returned to the hotel. The Holiday Inn Express Wells-Ogunquit-Kennebunk has an outstanding location on Post Road convenient to a ton of restaurants. There is a Hannaford's supermarket around the corner, and you are maybe a 5-minute drive to the beach. We had a large room with a comfy bed, work-station-desk, plenty of charging and electrical outlets, a couch, and a large bathroom with a good shower. The flatscreen TV had a lot of options and the Wi-Fi worked easily. The included breakfasts were excellent too- with a pancake machine, different omelet varieties, home fries, three cereals, yogurt, fruit, and best of all a coffee machine that grinds up fresh beans for every cup. The coffee (plus regular and sugar free hot chocolate mixes) were available 24 hours, and how much did we love brewing up a fresh cup of coffee at night instead of rolling the dice with the contents of those lobby tankards with 5-hour old sludge? We loved every minute of our stay. read more

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Don't wake up guest, cleaning staff knocked on our door at 10:37am then at 11:15. We had a late checkout noon. Manager gave us a measly 500 points which equals basically nothing. Poor customer service and disappointing cleaning staff. We should not have been woken up. read more

Stay here again. In Wells Maine. . Millie and the Staff are Great! King size bed. Walk in shower. Pool and gym. Laundy room $3 per wash. Snack corner and coffee station available all day. read more

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Very nice, clean comfortable beds. Staff very friendly. Breakfast was a huge surprise as it's lots of fresh delicious items... read more

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Spent a night at this new, no-frills motel. The staff were nice. When we checked in the clerk excitedly told us that we had a water view room. Picture attached. The accommodations are basic- IKEA level furniture and appointments. We had to keep the fan on as a white noise machine because the soundproofing leaves something to be desired. We took two rooms. One smelled like old chicken soup and the other had an ant in the bed. The breakfast was OK. There is a patio in the back and bicycles available to use. The two best things about this hotel were that the beds were quite comfy and all of the soaps, etc... were in big, environmentally friendly pump bottles. I have stayed in many Maine hotels. They, on average, aren't as nice as in other places. This one is below average for the area. I would rather stay at the Hampton in for around the same price. read more

Holiday Inn Express Wells-Ogunquit-Kennebunk - Water view room. - Hotels Near Me - Wells, Maine

We stayed here at the end of October and the 1st of November and had an excellent stay. The place is very new and I think they are still working on a few little things, but nothing that impacted us and there was no construction noise or dust. We loved the location, very close to a beach and quite a few restaurants. We strongly recommend The Steakhouse - yes that's the name - it was awesome in every way...totally lucked upon that when The Maine Diner was closed. About that-in the off season some places close early or just close up for late fall/Winter so CALL ahead, don't rely on the internet. We also like Varano's Ristorante Italiano which is basically adjacent to the property-you have to walk out to the road to get to the entrance-but it really couldn't be much more convenient. They were very good-not quite as amazing as The Steakhouse-but worth going back. Anyway, there is a lot of stuff in or close to Wells, and that really made for a great stay. The building is new and so everything is ultra clean and fresh. The room had usb plugs everywhere and the TV was massive-I have to guess 60-65 inch! The beds were excellent and I liked how the fridge and microwave were near the front of the room-so they are over tile-it's a good thing for cleanliness imo. Breakfast was very good, for a hotel, hot stuff, cold stuff, the usual fare. They have coffee and tea all day. There is an outside patio area off the breakfast area-and while it was fall-like cold, we did go out and sit for a little. In short, we had a great stay. We tend to stay at a lot of Hampton Inn's and Holiday Inn Expresses, I tend to favor the former and this felt like one of them...overall very pleasant. The staff was great too! We will be back. Oh and if you are in the area, we can't recommend the little hike at Rachel Carson just a bit North off route 9. It's like 20-30 mins and pretty year round. read more

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This location is brand new. My main concern was the location. It's next to a major highway and you can hear everything outside. But, they are aware of this and are working on a solution. Pool was good size. Bathroom door had a big hole. Breakfast buffet was good. read more

For a chain hotel it is really good, no complaints at all. Check in was really smooth and the staff take personal safety as a priority. They do not announce your room number. The elevator is mirrored so you can see inside of it to make sure it is empty before using it. The breakfast was fine and was nice to have lots of options. Sure it is t as good as a dedicated breakfast place like Egg and I but for the money it's great. We will be back next time we need to visit Wells. read more

This has turned into our go to hotel when we're in southern Maine. It meets my top requirements-it's very clean and the beds are very, very comfortable. No real frills but that's not why we choose hotels. On my last stay, we came up for a funeral. So it was not a pleasure trip. I arrived around 10 am, anxious to see if there was any way I could get into the room early to rest before the services at 2:30. At first the front desk clerk said there was no room ready yet, unless I wanted to upgrade to a king size bed. But since I had booked through a booking site, she could not cancel it without me winding up having a cancellation problem. While I sat in the lobby trying to make other arrangements she called me back over after checking with her manager. They found a way to accommodate me. That kind of extra kindness at a difficult time by a big chain hotel, is commendable and greatly appreciated...prompting me to write a review of a business I have been to before. read more

HORROR STORY...1st room was filthy...walked to 3rd fl. with luggage to find dirty towel, unmade bed and a PILE OF FECES in the toilet, sticking up the room. Should have taken photo but I could not get out of there fast enough. Went down to front desk and was told that it was a holiday weekend and THE ONLY OPEN ROOM for the night was a HANDICAPPED accessible room with NO BATHTUB on the 2nd fl. When we got to that room we discovered a DIRTY microwave with CLEANING TOWELS stuck 1/2 in and 1/2 out. The remainder of the room seemed clean and we are 70 yrs.old and it was very late, so we stayed, after making these complaints. Kayla, who felt bad about this, said she was sure that the Manager would compensate us for at least 1 night. The next day we discovered we had POOR SINK WATER PRESSURE and LOOSE faucet. We needed to get a big pile of towels to build a wall the length of the shower to keep the water from flooding the bathroom! Some of the extra towels given to us by the front desk were DIRTY TOWELS and 2 had a LONG HAIR ON IT. There was raw dry wall above the shower, showing incomplete renovations. Fri. morning breakfast was run by a rude girl in charge of the Kitchen named Kelsey M who refused to bring out more cinnamon buns (saying there were no more). When she walked back into the kitchen I saw some on the Kitchen counter. LAZY WORKER... just like the cleaning people. When we went to check out after my stay Millie told me that there would be NO DISCOUNT for my room- WHY ??? saying that the manager told her we had an UPGRADE TO A SUITE...A HANDICAPPED ACCESSIBLE SUITE. Millie said she would lose her job if she discounted my room, but felt badly. I asked to have the GENERAL MANAGER JEFF call me . THE GENERAL MGR NEVER CALLED ME. I called Holiday Inn Express 1-800-621-0555 and filed a complaint. I spoke to Viel 9/5/24, Brian 9/16/24, Jem 9/20/24, and Sr. Mgr Honey, on 9/23/24, at Holiday Inn express who did nothing more- except promise me, we would get a call in 24-48 hrs. All I was given was 10K points and my room cost us between $284- $379 @ night during our 3 nights. THAT IS NOT COMPENSATION! I never got a call from the Hotel with an apology. Holiday Inn Express is a franchise. The OWNER of this one, I was told was DAVE SAWANT. I requested he call me to hear my story. He too never called me. STAYING AT THIS PROPERTY IS A MISTAKE. Not all Holiday Inn Expresses are like this. We have had wonderful experiences elsewhere because they were run well. This one is not and no one cares. Holiday Inn Express Complaints are a joke. They do nothing more than give you a few points and hope you go away. Would you want your grandparents treated like this? read more

Holiday Inn Express Wells-Ogunquit-Kennebunk - Dirty towels left 1/2 in and 1/2 out of the uncleaned microwave - Hotels Near Me - Wells, Maine

I would not recommend. We arrived and were welcomed with ants. We went to the front desk and the lady stated this was not there first concern and they already had Pest control in. She stated we would need to wait for the owner to return in the morning. No offer to switch rooms no offer to come look at the ants. We met with owner in morning I showed him a video and he kept repeating "we will take care of it" "I'll call you later" I never received a call later. I called them and Jeff answered. Who was decent took my message and relayed to the owner. Jeff not the owner returned my call stating there's nothing that can be done as apparently nene owner didn't see any. Well he actually never asked where in the room to even look either. So I'll just share here since he refused any customer service. read more

Holiday Inn Express Wells-Ogunquit-Kennebunk - Ants - Hotels Near Me - Wells, Maine

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This hotel exceeded my expectations. Quiet, off the beaten path, and clean, plus breakfast in the morning from 7 - 10 am and not one of those "continental breakfast" either. Cleanliness, attention to detail and a warm inviting environment definitely left a great impression upon me. Wells Beach is only about 5-10 minutes away and if you need a grocery store, Hannafords right across the street. I would definitely return to get away from it all. Keep up the great work. read more

$1,100... no hot tub... room smelled like feet... rust in the shower... breakfast- where are the hasbrowns??? need more options. little disappointed. read more

The hotel itself is fantastic. It's clean, comfortable, and is in the perfect location. My issue is with the administrative side of things. I paid my reservation in full prior to my stay. When I checked in I was charged the expected incidental deposit. However, I noticed a separate charge of $231.20. The desk clerk couldn't confirm what it was for but stated it was an error and the manager would fix it immediately. Fast forward a few days and we have no refund, one "we dropped the ball" excuse, and up to a 7 day delay for getting my money back. A charge that was never authorized in the first place. I also received verbal confirmation from the GM that I am not the first person this has happened to at their location. It makes me wonder how many others had this happen but just didn't immediately notice. Stay for the nice hotel, but watch your wallet! read more