Booking a stay at the Hilton Garden Inn was a pretty easy process, it was when my group arrived for…read morea weekend getaway that my dissatisfaction was on show. As soon as we stepped foot in the front doors we were hit with the strong chlorine smell from the pool. We had booked at this location specifically because we were excited about the pool. Check in was easy enough as well; staff was straightforward, but helpful. As we started to make our way to the elevator we realized one was out of order, we got on the one that was still in working condition and I realized the subtle warmer temperature difference between the hallways and the elevator. We find our room and get settled in. I hate to complain about something so minuscule, but it's 2026 why am I paying almost $400 for a weekend stay at a hotel and they can't even provide me with a roku tv or any smart tv so I can actually make use of the appliance?? I hardly know anyone who watches just the cable channels. Later on that same day we decided to check out the pool before they locked it up for the night. As we follow the pungent smell of chlorine down to the main floor, we find the pool area. The pool only went to 4.5 ft, which I guess I can't complain too much about. The jacuzzi is pretty small and can probably comfortably fit three people before everyone's knees start rubbing together. Entering the pool I had high hopes, even though the strong smell was making me a tad bit dizzy. After getting splashed in the face, I realized just how irritated my skin was getting from the chlorine, I'm no pool expert or anything, but I've never had my eyes and face burn so intensely from a hotel's pool. I can understand the irritation of getting the water directly in your eye, however i wasn't splashed in the eyes much at all and yet my eyes almost looked blood shot. I don't know, but if I had children I wouldn't have wanted them anywhere near in vicinity. The jacuzzi wasn't any better, I couldn't last more than 5 minutes of the chlorine steam hitting me in the face. Other than that, I had to go directly to guest services to restock some things we had needed in the room because I had called the front desk twice on multiple occasions politely asking for more towels and whatnot. They would proceed to tell me they were gonna send someone up with my stuff, hours would go by with no knock on the door from the room attendants and no check back call from front desk making sure I had gotten what I needed. Don't get me wrong I enjoyed my stay thankfully, I just think it's crazy to have to pay all of this money if I'm not getting great service and a safe environment for me to leisure around in.

Great location- downtown Baltimore!! We were there for a Jack and Jill National Convention…read more Check in was a breeze Thanks to Digital Key. The lobby was packed with families checking in -in addition to waiting for the bell hop. Our room was on the 10th floor. We had a view of the baseball field(room 1019). The view was the outfield. Next time we will choose a room on the higher end 1030+ for a view of the stadium to see home plate. The hotel is adjacent to the Convention Center connected by a walking bridge. Conference rooms were comfortable and spacious, food was great , escalators were always working!!!

I really enjoyed my stay here. I had the lakeview balcony room. It was comfortable and clean. The…read morebalcony was so nice to have to sit out when it was sunny or even when it rained. Nearly every staff member was nice and said hello when they passed me in the hallways. The gym was small but clean with newer equipment. The free weights had no rust and they had a decent range of different weights. The have iced water in the gym and in the lobby, but no ice machines unfortunately. You can either call the front desk to have ice brought to your room or I just asked for a cup of ice from the cafe or bar once in a while. The best part is the location. You can take long walks around the lake but you can also walk to grab things from Whole Foods or visit multiple good restaurants... all within a 5 min walk. Even the mall is just across the main road (although it's better just to drive across) If you don't want to walk there's an entire restaurant in the hotel, along with the cafe and the bar. I was really surprised by the quality of the breakfast. Even the continental, which is typically used at other hotels to say "this is basic and not very good", was delicious. I tried the avocado toast as well and that was equally good. This was one of my better Marriott stays. I will definitely be booking again.

This is hands down my favorite hotel! I haven't been here in…read morea year, but all the employees remember not only me, but my name! Chris at the front desk Tracy at the restaurant Brett at the bar Kareem We got a balcony room, which rocks! You know it's a good establishment when there is no turnover of employees. Excellent service from everyone involved!

Beautiful property in an amazing location. Rooms are quite comfortable. It looks like they were…read morejust renovated. Linens and towel towels are really good. Staff is very lovely and the breakfast is really great. Coffee good quality enjoyed all of it. The parking is $20 a day and it's about a half a block away would be my only negative but the place is connected to a Whole Foods and convenient Will stay here again

Perfect hotel choice for parents of students attending Towson University. It's right across the…read morestreet from Whole Foods, restaurants, a nail salon, parking, and student apartments. There was a bit of a wait right at the 3 PM check-in time because rooms hadn't yet been cleared for check-in. Also, the hallway seemed a bit warm for a hot summer day, but there were no temperature issues inside our room. Our king bed room was clean. It had a nice-sized shower with sliding glass doors. I was able to shower and relax for a few hours after a long day because it was fairly quiet (except for some limited street noise).

Good for work and leisure! Good room facing southeast. There are more parking spaces around the…read moreback, so please do not park in front of the EV chargers. Convenient ChargePoint Level 2 EV charging station in front of the hotel but two of the four ports are out of action. Apparently, there is an electrical fault between the ports and the hotel. Consider replacing the stations by Level 3 stations that charge in 20 minutes. Between about 6 pm and 6 am drivers parked their gas cars in front of the station! That is like parking in front of a gas pump ... The hotel should label the spaces as EV only. The $10 breakfast includes typical hotel options. The sausage tray also has slices of bacon! I like the metal cutlery. They let me take the ceramic mug to my room. I would like more decaf drinks in the room and in the lobby. Herbal tea, decaf tea, or decaf coffee would be great. Some guests do not or cannot drink caffeine and other guests would like to avoid caffeine in the evening. // Mark the top and bottom stairs within each flight for better visibility. The QR code in the room says "SCAN HERE to view our digital services directory". Good idea! But the menu, food, and call and collect links have missing information such as INSERT MENU 1 HERE. Please fix

air conditioner constantly squeaking can't sleep. not enough towels. no service no carts to bring…read morebelongings to rooms.

A solid choice if you're looking to stay downtown and want to be within walking distance of the…read moreInner Harbor and Camden Yards. If you've stayed at SpringHill Suites by Marriott Baltimore Downtown/Inner Harbor or other Marriott properties before, you pretty much know what to expect here. Nothing particularly fancy or surprising, but it's comfortable, clean, and gets the job done. Not that I really care, but typically upon check-in, they will recognize your status, but they did not this time. I had to ask to ensure my Marriott number was associated with this reservation as when they didn't mention anything to me, I was concerned it wasn't for some reason. The location worked really well for us. Inner Harbor is about a 15-20 minute walk, and Oriole Park at Camden Yards is only about 10 minutes away. Just keep in mind that you are in downtown Baltimore, which unfortunately isn't the nicest area. We generally felt safe during our stay, though. After the Saturday night game, there were plenty of baseball fans walking back to the various nearby hotels, so we definitely weren't the only people out and about. There is no onsite parking, but they do offer valet service. You simply pull up in front of the hotel entrance and they'll take care of the rest. However, here's a little money-saving tip: the parking garage they use is literally across the street. You can park there yourself for roughly half the price of valet. Unless you really don't want to deal with parking your own car, I'd skip the valet and save the money. Our room was nice and spacious, with a mini fridge, although there was no safe. One slightly odd thing is that you have to put your keycard into a slot inside the room for the lights to work. So if you leave the room and take your keycard with you--as most normal humans would--you'll be coming back to a dark room. They offer free breakfast, which is perfectly fine as long as you keep your expectations in check. You'll find cereal, oatmeal, breads and bagels, sausage, yogurt, a waffle maker, and mini egg omelettes. There's also coffee along with OJ, and apple juice that comes from a machine dispenser. Unfortunately, the OJ was out when I tried to get some. There was plenty of seating in the breakfast area, so we never had an issue finding a place to sit. There's also a bar if you want to grab a drink and hang out in the evening. Overall, we had a good stay. The location is the biggest selling point, especially if you're visiting Camden Yards or Inner Harbor and want to walk rather than deal with parking. The hotel itself is pretty much what you'd expect from a SpringHill Suites--comfortable, reasonably spacious, and nothing overly fancy. We'd stay here again if we were coming back to Baltimore for a game or another downtown visit.

great breakfast! the staff was nice and the spread was laid out and so good. I loved the little…read morecereals as opposed to just filling a bowl. and the bar lobby area was so nice. it was open and plenty of seating so you didnt feel like you were on top of anyone else. staff who helped check in and valet the car were nice and helpful. valet was expensive but worth it. its interesting to do it all through the internet so it made it easier to request the car and then go down and get it several minutes later. nice

I love suites with a full kitchen! this hotel is located in the heart of downtown Baltimore, which…read moreI love right across the street from a delicious Irish pub and it's connected to the Hilton Garden Inn. There's a lot of restaurants near this hotel very easy to walk to them and if you want to ride a lime scooter, there are plenty around the area. This hotel room comes with a full kitchen fridge stove microwave and sink. The room is very spacious and comfortable. They don't have a restaurant here but you could go to the Hilton Garden Inn and they have a restaurant that's open from 5 PM to 10 PM. There's a Whole Foods that's five minutes away to grab groceries for your room to be able to cook if you want to cook for yourself here which was nice !

Pros: Location was amazing…read more Staff were super friendly. Breakfast was decent. The view was great. Cons: The rooms are in need of an upgrade. When I first entered the room I noticed it smelled pretty musty. Luckily the windows have a small section that opens. I thought I could open that and air out the room while I went to get dinner. Unfortunately, it didn't help at all. The carpeting and furniture are so gross looking I imagine the smell is coming from that and the window curtains but not really sure. The wallpaper is peeling off but as I was leaving I saw they were peeling it off in the lobby so hopefully they are working on replacing that. Water pressure is okay. If they replaced the carpet and furniture (or at least steam cleaned it) I think that would make a huge difference.

Overall: if you're looking to for a place to stay that's cheap this does the trick. More than 1…read morenight? No. Good: excellent customer service, close to Dunkin, clean rooms, Netflix and Amazon prime ability on TV, not much noise between rooms Bad: hard mattress, must go to front desk for another key to access pool and fitness center, breakfast left a lot to be desired (for instance only cereal was special k). Can hear people talking in parking lot. Ugly: none!

Very, very few guests in the entire hotel yet oddly noisy. Bed would shake every now and then like…read moresomeone above or below was causing a scene. Painfully dry air in the room (cold outside, so this isn't too rare for a hotel) and thin toilet paper. TV remote didn't work right. Bed is average, a little lumpy. Pillows are lumpy feathers, had a difficult time getting comfortable. Room was nice and clean, a lot smaller than I expected. Requested the upper floor but got put on a lower, assuming due to just lack of staff and guests and cleaning crew maybe? I'd probably find a different hotel in this area if staying here again. Nothing exceptional.