I was charged $75 for make up on the sheets. i called to confirm and was told there was light make up on the sheets. I've never been charged for that before from anywhere. I will not return. read more

I was going to leave a four star review until they stole my shirt. I accidentally left behind a shirt when I checked out. I left the hotel around 10:45. While in my Uber, I realized I left my shirt on the couch. I called the hotel at 11:08 and they said they would check the room. They called me back at 11:27 and told me there was no shirt there. That is unbelievable that it wasn't in the room when I know for a fact that the room had not been cleaned yet. The only good thing I have to say is that Trudy Scott at the front desk was amazing. That's who the two stars are for. read more

I have stayed here 3 times and the first two times were fine, hence the one star (took some time to check in, they are probably understaffed and overworked, and the room carpet seemed and still seems very dirty, they need like a power washer). I do like the kitchen feature and the location to downtown Baltimore. This most recent time was kind of a mess, it not only took a while to check in but also we had a wobbling tv, leaking fridge, one day they didn't have the hot breakfast food out yet and they messed up our reservation. We had a multi night reservation, slept our first night (had to get the tv fixed at 10:30-11:30 pm at night because was wobbling and had to help the gentleman fix and hold the tv-he was very nice but again they seem understaffed), got breakfast, and came back to the room to relax, house keeping came in despite the do not disturb sign because someone checked us out after the one night even though we had several more days on the reservation. We called down to the desk, they transferred us to the Hilton honors line, got disconnected, called the desk again who said we had to come to the desk to resolve the issue. About 15 minutes later someone came to our room asking if we were checking out today and we had to say no again. Another 15 minutes later someone knocked on our door and I asked who it was and no answer and they knocked again and I again asked who is it and no response. read more

One of the most terrifying and traumatic experiences of my life. During our stay at Homewood Suites by Hilton Baltimore, my family was treated in a humiliating and deeply unsafe manner under the direction of Manager Jalesha. We were suddenly and wrongfully evicted, surrounded by security, and my son was so terrified that he had to be taken to the ER immediately afterward. This incident caused tremendous emotional pain and lasting trauma for my family. What should have been a simple hotel stay turned into a nightmare I never want to remember. I reached out to Hilton management several times, but the response was disappointing and impersonal. No family should ever have to go through what we experienced. I truly hope Hilton takes this matter seriously and ensures that no guest is ever treated this way again. Even now, I still can't sleep when I think about that stay. read more

My stay had some good aspects and some bad. Check in went smoothly. Got to my room and found it to be adequate: furniture felt old and uncomfortable, internet was spotty, and the bed linens looked like they came from a goodwill store. Plus side: full size fridge and very functional kitchen, tv was a newer model, and room was extremely quiet. The desk staff was not friendly when I went down later in the evening to look for a vending machine or a soda (the hotel brochure says it has a Sweet Treat area)... no vending machines anywhere in hotel and they did not have any beverages for sale. The security staff were wonderful! Stood outside with me a midnight while I was was for food delivery. He was very kind and polite....very genuine, that that forced smile some staff have. So overall I was underwhelmed, not what I expect from a Hilton property read more

Horrible experience. Avoid this hotel! For $200+ a night and given that this is a Hilton property, I expected much more. When I first arrived, the parking attendant was pleasant and greeted me immediately. He directed me where to park in order to most conveniently be able to get into the hotel. Unfortunately, that's where the positives ended. Check in was unremarkable. No bottled water offered, which I'm used to as a Hilton Honors Gold member. When I got to the room, things really went downhill. When I tried opening the closet, it was off the hinges and couldn't be opened. To add to the list, the hot water spigot on the bathroom sink didn't work and by not working I mean it did nothing. Also, the toilet seat was so loose, it was falling off. I called the front desk to see if I could change rooms, but they told me the hotel was full and there were no other rooms available. The straw that broke the camels back was when I was standing in the shower with soap in my eyes and the water just abruptly shut off. I decided to check out early and find another hotel and as I was checking out there was another guest doing the exact same thing. The most disappointing part of this is the indifference. There's no way the housekeeping staff couldn't have recognized these issues. They either didn't report it, or the hotel's management just doesn't care enough to address it. When I told the manager on duty that I was checking out and why, she apologized and said she'd give me some Hilton Honors points. Can't say I'm surprised that I never received them and she never followed through on that either. Lack of commitment and follow through seem to be a theme at this hotel. read more

Checked in to the hotel after needing to get out if the car to find out where self parking was. The valet person pointed to an address on the valet stand but it was covered by a car. Self parking was easy and convenient once you gave the address. 650 S Exeter St The garage is attached to the hotel and easy to get to the lobby from the elevator. The person at the check in was difficult to understand and sift spoken. The manager was energetic and asking those waiting in line how they were doing / great- but not next to a soft spoken person trying to check in guests. The hotel is connected to Hilton Garden Inn. Homewood side was very worn. The room itself for a few nights was fine. Clean. (Except for a stain on the couch. Eewwww). Probably cola or something, but some shout or stain remover please. We just got extra towels and laid those on the couch before sitting on it. Refrigerator was clean and helpful ti put our water in. The breakfast was good - fresh bananas, apples and oranges. The team was friendly :-) read more

Homewood Suites by Hilton Baltimore - View from 10th floor - Hotels Near Me - Baltimore, Maryland

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I stayed at this hotel for a weekend in Baltimore. I found it to be an excellent location if you were planning to spend most of your time in the Inner Harbor and Fells Point, as it is a short walk to either destination. My room was a little cramped but definitely a suite. It was a pleasant surprise to discover my room was on the right floor, and very close, to the doorway to the outside garden on the 8th floor. The room corridors and room layouts are slightly awkward given the curved nature of the building, and it can be difficult to navigate a cart around the maid service cart, and to get into corner rooms with the bending "hallway" you must navigate to get into your room. Suites are very bright with good views, a full kitchen (2 burner stove), and very comfortable beds. Breakfast is complimentary and good, and it's well staffed with very friendly employees. On the other side of that on the 2nd floor is the bar/lounge area. You park in an adjacent garage accessible by a special elevator off the lobby. It's currently $25/day if you simply leave your car there, but $35 if you do in/out driving, or $35 if you prefer valet parking. But this is the price you pay for the parking convenience. The elevators supposedly require you to use your key to select a floor, but this was very inconsistent. One elevator never required it, the other required it sometimes. I would have preferred that to be a bit more consistent. This hotel is shared with a Hilton Garden Inn, so if you enjoy staying at Hiltons, you have 2 options here. read more

This is nice location in the Inner Harbor area, the staff at check in were friendly, and I like the fact that it's a suite with a kitchen area, but the decor and furniture in room looks weary and in need of update and Hilton clearly needs to invest some money on a refurb. I stayed in an accessible room for a month over 6 years ago following surgery at Johns Hopkins. It was convenient for my needs at that time, being only short distance by car from the Hospital. I'm here again for a couple of nights, and was allocated the same room right next to the laundry room. Notable, is that the shower drainage does not keep the water confined to the shower area where there are non-slip tiles but also onto the regular tiles which become very slippery when wet. I had to place a bath towel on the floor to soak up the water to make it safe. This is a long term, likely design issue which is evident by rotting of both the bottom of the door jamb and door nearest to the shower. When we first checked into our room, the door to it was propped open and a strong smell of mildew permeated the corridor area adjacent to it, It's clear that either the air extraction is broken or not adequate for the room, given that the glass panel in the door is completely steamed up when the door is shut and the laundry room is in use up It also looks as if the room had been flooded at some point because, there is staining to the carpet in the corridor adjacent to the laundry room. The AC keeps the room cool in the daytime, but struggles at night when guests are in their rooms, so comfort level in the middle of summer is inconsistent. read more

Stained carpets, worn out and stained furniture, peeling wallpaper, I would not recommend staying here! Our first room had broken furniture (armchair), missing furniture (dining chairs, a couch), stove not working well, and so much more was so very wrong. I got moved, but the staff member was rude, laughing at me and asking why I needed a kitchen on a one night stay. I have celiac, an ADA recognized disability and I NEED a working kitchen. The 2nd room was also worn out and tired, with montrous stains on the couch and chair, I draped blankets from the car to sit down in the room! The kitchen floor was still peeling up, but my stove worked. It was just barely a step above the other room. I had no dish soap and dishwasher tabs, I was told by a staff member downstairs (after calling down and waiting 90 minutes!), that I would just need to wait till housekeeping was finished cleaning (it was almost 5pm). It was a very rude and abrupt answer and I just left for CVS to get what I needed. Housekeeping never showed up. The security was good. The parking garage was reasonably priced and easy to access. The lobby is clean and beautiful, but it hides shabby, rundown, tired, sad hotel rooms. Im a Hilton Gold member and this was not the Hilton standard I know and appreciate. Take your business elsewhere. read more

Come on now! You guys are literally right next door to the Four seasons in a BEAUTIFUL round about yet your rooms are dirty, outdated and complete with an old musty smell! Wow! The biggest disappointment ever. Lobby was pretty, parking was around the corner yet had direct access to the hotel from the garage via a elevator that took you straight back to the hotel. Only good part. The room! Yikes! Dirty carpets, dirty walls, unclean, unkept, funky smell and overall gross! We ran out of there in the morning NEVER to return again. Please remodel! Or at least, during Covid give your guests the nicer rooms! read more

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This was the second time I stayed here at this hotel. The front desk and housekeeping were all great. I met a wonderful woman who worked the breafast buffet side, which is not free it's $16 dollars all you can eat. But she was so welcoming came around asking if you need anything, just great vustp.er service. I tell you, I loved seeing the young, well-mannered valet men who help you unload your belongings into the hotel. The room had a great view of President Street. The room was comfy and cozy as well. They have a parking garage for self parking it is $25 dollars overnight regardless of what time you get there, so be mindful of leaving out. Nice place overall. read more

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This hotel is in the perfect location and the morning breakfast staff were incredible!! Everything else was awful about this hotel; it's noisy (both from the road noise and other guests), carpet is old/dirty, rooms need to be updated, sofa was awful (sofa bed was even worse), there were no extra sheets/linen for the sofa bed (we didn't bother calling down to the front desk), internet was difficult to navigate/register for complimentary wifi (luckily Disney junior was a hit for our four year old), room was incredibly drafty (looks like the windows need to be resealed in both the bedroom and living room area), tissues were soaked (still don't understand this), one of our room keys didn't work, not a ton of kitchen equipment, and the window was open (which made the room really cold when we checked in). The good other than the staff was the heat worked?! While the location was great we'll check out a different hotel next time. read more

Centrally located, spacious with dedicated staff. Great room for working and lounging. Hilton Garden Inn and Homewood Suites are connected (but separate). For space, centrality, choices and comfort I like this place. read more

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So awful. If I could leave No Stars I would. Have had good luck with this place twice before but this last stay was a dealbreaker. Reservation cancellation without my knowing so had to spend half a day of vacation fixing that over the phone and at the front desk. Broken furniture, really rude staff members who don't seem to know how to use any type of tech made after 1995. Zero customer service skills + an absolute lack of caring from the front desk staff and probably the management also has degraded a nice place to stay into one that isn't. Seriously, don't even consider this place if you are staying in the area: there are so many more better options than this place. I know the staff could care less, but I used to be a loyal repeat customer here. Now I'll just be one somewhere else. Anywhere else. The breakfast buffet has kids and now dogs running around it, but you are more likely to get bitten by another guest reaching for a sausage. The breakfast buffet seems to have the magical ability to transform regular humans into cutthroat animals hunting for scrambled eggs and coffee. This place would be making more of a contribution to society if it were torn down and turned into some kind HGTV series. I'd watch that. read more

The only thing going for this place is the location. The bedroom was dingy! Sink was clogged on the first day. The fridge wasn't cooling( they did send someone to fix it). We got an accessible room and the bed was so uncomfortable. I am glad my partner didn't get bedsores.We found huge pieces of subfloor wood under the beds. What exactly is the wood for? read more

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Homewood Suites just isn't me. Their marketing, commercials, and overall brand have never worked on me. Then I had a kid. Being a new dad led my family to book a Homewood Suite and we are now brand advocates. They define family vacation. Here's why: 1) Rooms: They are suites, hence the name. Our room had a bedroom with a bathroom, a living room, and a small kitchen with plates, silverware, cups, etc. When our 1.5 year old went to bed in the bedroom, my wife and I could relax in the living room with cocktails from the lobby bar in hand (they let you bring drinks back up to your room or you can pay the fees and get one delivered to your room). 2) Amenities: The lobby is clean and has flavored water and wine for you as you enter (both are free). They have a restaurant, a bar, and a lounge for all guests that also serves free breakfast in the morning. Guests have access to the Maryland Athletic Club that's connected to the hotel and it's awesome. It's HUGE and has a pool, hot tub, sauna, raquetball courts, tons of equipment. It's a full fledged gym. 3) Location: It's located in Harbor East, a newly developed (and still developing) neighborhood right on the water. Nearby is the Civil War Museum, Whole Foods, CVS, Little Italy, Fell's Point, coffee shops...anything you'd want! We will be coming back to Baltimore and will always stay here as long as we have kids. read more

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Worthy of zero stars. This hotel is run down and worn out. The front desk staff are very rude. Always on the phone and no time to help the people standing at the desk. Total dump. Cleaning leaves a lot to be desired and no daily room cleaning. read more

Homewood Suites by Hilton Baltimore - Door covered in dust. Filthy - Hotels Near Me - Baltimore, Maryland

I was very pleased with my stay for a week in August. There is an off-street garage with a daily fee- it was very easy to use. The staff was very kind and helpful. The hotel was within walking distance of several great (sometimes pricy) restaurants. Unfortunately, there are a lot of homeless people in the area in need of help. read more

Good: the staff is excellent. Lovely people. The place is kept clean. The location is killer. Walkable and central to everything. This is the only reason for 2 stars. Bad: the condition of this location has completely soured us on the Homewood Suites brand! We have stayed at HS in several cities and have always been VERY impressed. This place isn't great - maybe a step up from a highway motel. So much was falling apart in our room. Worst part was the sofa bed is UNUSABLE. The springs are literally coming through. The front desk was kind enough to send us a cot, however it was just as bad. Hubby kindly took it so we could pile up in the beds, but the poor man was in so much pain it nearly ruined our trip. Less crucial (than, ya know...not having a place to sleep at a hotel), but annoying: The bedroom closet door was off the hinges, the remote was broken, the toilet was clogged and the bathroom sink was a slow drain. Floors and furniture were stained and tub had permanent rust marks. Not dirty, just very old. Aside from that, the indoor pool and gym are not the hotel's - they belong to the adjacent gym and we were told hotel guests could use it only between 12 and 3:45 pm, which was a total bummer since we wanted to go sightseeing. We will do our due diligence and check reviews before booking a Hilton property every again. read more

Horrible smoke smelling rooms, ours and my sister's family both rooms. Hotel front desk and management refused to move us to a new room or to financially compensate us for the room. We had small children with us, management did not care. Management will continue to fill these smoke filled rooms. Do not stay here! read more

I am a loyal Diamond member and this was a really bad stay. Room was extremely outdated and super musty. Pillow was filthy. Went on the elevator at 1am and somebody pooped in the elevator. Worst Hilton stay in a long time. read more

Parking: Self or valet options Valet parking is located in the front of the hotel. This includes in and out privileges. $35 a day. Self-parking entrance is located on the opposite side of the building on 650 S. Exeter St. (across the streets from Wholefoods). Self-parking is operated by a third party and not with Hilton. There is a parking ticket machine near the parking elevator on the hotel lobby floor where you can pay in advance before leaving or pay on exit at the gate. No in and out privileges. The rate is hourly with a maximum 24 hour fee of $23.00. Everything is in walking distances so I self-parked for 2 days. Staff is very friendly during check-in. They were able to provide the lay of the land and answer all the questions we had about the area. Starbucks, AMC and Wholefoods are all in walking distance of the hotel. Breakfast is located on the 2nd floor lounge. Do not expect the same type of offerings as an Embassy Suites, but it was sufficient. Definitely a big fan of this property and would return again soon. read more

Homewood Suites by Hilton Baltimore - A view from my window - Hotels Near Me - Baltimore, Maryland

I have been here in the past as a guest after being snowed in and was put up here by my employer. This visit was a social visit, to celebrate a friend's birthday. I like that the room owner has to have their door swipe to access the elevator. They still have that nice warm fireplace in the lobby to keep guest warm. Parking should be discounted for guests and their companions. read more

Homewood Suites by Hilton Baltimore - Hotels Near Me - Baltimore, Maryland

Valet and front desk were very friendly. A buffet style breakfast and dinner are included with your stay. Don't forget your room key. You need it to push buttons in the elevator! Panoramic suite was beautiful. Clean and quiet. Everything you could need was provided. From silverware and plates to coffee and creamer. Bathroom was nice and clean. Bed was comfortable. It was a little strange that there was a piece of plywood under the bed? Retrieving our car once we left was easy. Text your number to their phone. Wait 10 minutes. Come downstairs and your car is waiting for you. Perfect. read more

Homewood Suites by Hilton Baltimore - Hotels Near Me - Baltimore, Maryland

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Very disappointed My ac didn't work they came to fix it 3 different times They offered me another room so I took it then when I went down stairs they said they were all booked up from a wedding. So after a while tryin to figure out if I'm going to sleep in the street or get another room They all of a sudden found me a room on the attached other side of the hotel (garden inn) They comp me a extra room also which was nice but they also said they would do something about the price and points which they did not honor read more

The location is great cvs and Whole Foods around the corner. Starbucks inside the hotel. Only a few minutes walk from major attractions. The charm city circulator bus is free and right around the corner from the main entrance. The breakfast was ok the first day but much better the second day. We didn't have the evening reception during our stay. The lack of gym. The building is shared with a gym connected on the 2nd floor. It's really odd and a little off the beaten path. There's no signage and we accidentally walked into the gym. It's a fancy membership gym that's not open late at all which I like to work our late at night or early morning and either time they're closed. read more

Homewood Suites by Hilton Baltimore - The lobby - Hotels Near Me - Baltimore, Maryland

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Worst. Service. Ever. The ceiling tiles fall when you walk in the bathroom. If you're a man, beware!! It will hit your, member, and no one cares. They will try and "comp" you a night but this place is way overpriced for what you're looking for. It happened twice and no one seems to really care. Don't waste your money for trying to upgrade to a nicer place. A) not really nicer and B) the building doesn't seem to even be secure. Why are my tiles falling? Why don't you care? Oh, you're getting my money, that's why you don't care. Booooooo shame on you read more

Check In: Fast and efficient early check in around 2pm with the clerk from the HGI side coming over to help out since the HS clerk was on the phone. Location: While not right in the mix of Inner Harbor tourist sites, the hotel is close enough to still be convenient and it's is located right by a CCC Green and Orange Line stop. Food: They serve a light evening dinner Mo-Th and breakfast is included seven days a week. When we were there the Homewood Lodge area was closed for renovations so everybody was eating in the HGI area and that led to some confusion that I'll get to. We came for dinner on Thursday night and even though the in room menu showed Meatloaf when we got there about twenty minutes before shut down time there was no Meatloaf in sight. They had out salad, a very creamy Tomato Bisque, rock hard breadsticks, and personal sized Red Barron-like pizzas. The reception attendant had no idea what the menu was supposed to be nor why the kitchen was putting out pizza. That aside, we ate because it was free and other than two guys who stopped in for some of the free beer there was no one else there and it looked like no one had been there for quite a while as all the tables were fully set and cleaned. Breakfast was quite chaotic both days because the Mo-Fr staff did one thing and the weekend staff on Sa did something else. You are suppose to show your room card to let the staff know where to seat you and if the breakfast is free (HS) or if you're paying like a sap $12.95 (HGI) for the same thing. On Friday we were never asked for our room key. At 8am the breakfast area was dead and we were allowed to sit where we pleased. On Saturday at 9am the place was quite busy yet we were told by a HS staff member to sit wherever since it was so busy. After sitting down we were approached by a very pushy and rude HGI staff member who I'll refer to as the "Breakfast Nazi" who told us that we had to move to the HS side, which was full, or we had to go down the hall to an adjunct meeting room that was being used for overflow HS breakfast guests even though the HGI side only had two of maybe twelve tables occupied. Eventually after the Breakfast Nazi conferred with the HS employee "A" who told us to sit wherever we wanted to sit but BN exchanged several shitty glances with my wife and I the remainder of the time we were seated in "her area". Housekeeping: We kept the DND on our door for our entire two night stay so I can't say. The Room: The king bed was standard and comfortable and the pull out sofa was thin and hard as you would expect. We did take advantage of the full size fridge, microwave, and two burner range top to help keep our food costs down and all worked well. We didn't use the gym/pool/or overpriced parking so I have no idea about them. Overall this Homewood while quirky, because it's one building with two hotels that are separate (One side Homewood and the other side Hilton Garden Inn) yet share some amenities, is definitely a place we will return to the next time we are in Baltimore. Just watch where you sit at Breakfast or else the Breakfast Nazi is likely to say "NO WAFFLE FOR YOU"! (Minus one star for the Breakfast Nazi's harassment.) read more

I did not enjoy my stay. 3 fire alarms in one week and no fire. Room was not very good. Only thing it has going for it is location. read more

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The panoramic view is all that and that's about all that is good. The room needs a total makeover. Our first time traveling during the pandemic and the hotel should be paying attention to details, unfortunately they missed the mark. First when we started to unpack, the closet door was broke and someone used tape to repair the door instead of just fixing the door. The stovetop was disconnected and the coffee pot was inoperable. The room wasn't totally cleaned there was and still is someone's underwear left in the dresser drawer. How disgusting. Needless to say we checked out. As much as I love the Hilton brand I'm second guessing this establishment. Ivan the assistant general manager was not comforting or helpful; we felt like he didn't care. read more

I had an amazing experience of staying in this hotel. The room which they provided to us, was so big it has 3 windows and very bright I really liked to stay there even just for a day as well. I highly recommend this place to stay read more

Very convenient to the Inner Harbor. 10-15 minute walk depending on where you are going Stayed in a double bed suite. Beds were very uncomfortable. Poor mattress but comfortable pillows Toilet in the bathroom was very low to the ground. Felt like I was going to fall every time I sat on it. Non stick bathtub appliqués are peeling and when I gOt out the shower was stuck to my foot (5 year old cried not to get in the "dirty" shower. The vent is extremely dusty. Spots on wall and door. Couch very uncomfortable and low to the ground as well. It does have a full kitchen but who really wants to cook on vacation. But it's a plus for those who do. Definitely not wHat I expect from Hilton. read more

Homewood Suites by Hilton Baltimore - Hotels Near Me - Baltimore, Maryland

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