4.5 ~ Quiet and…read moremodern hotel right next door to Buckingham palace. It is also located within 5 mins walk of Victoria train station which is EXTREMELY convenient. The staff were friendly and courteous during all encounters. The room was small, but elegant and clean. EveryTheir furry duvet on our bed looked super unappealing from their online photos but became my obsession when I finally saw it in person. ;) Equipped with a mini fridge, dishes & teacups, coffee maker, sink, and microwave, you can almost survive for days inside the room (Groceries not included). WiFi in the room worked well. No complaints there. There was an iron and ironboard of some sort lurking under the bed. For the price we paid, about $325 for 2 nights, it was a decent room. I'd stay there again :)

Changed name to Resident. Free drinks at the lobby @6:00PM. Emili & Carmela are the funniest &…read moregreatest hostesses ever. A must in London. Across from the Palace. Rooms are great and the atmosphere unbeatable!

With this hotel, in my case you get what you pay for. On the plus side, the staff are very…read moreprofessional and polite, the room is spotlessly clean and it has the typically lovely Hilton bedding and decent quality toiletries. The buffet breakfast is okay to good, not the best I've seen in London but better than you would get at a typical US Doubletree. And the restaurant was clean, the tables being cleared frequently. On the downside, the air-conditioning in my room had little effect and since it was south facing, the room was uncomfortably warm. The toilet struggled to flush and the shower pressure is definitely low by American standards, and frankly low by modern UK hotel standards, but just about adequate. Convenient to the hotel is a Tesco express supermarket located just across the street. Unfortunately, the rooms do not have fridges, which would've been very useful as I really needed a cold drink to compensate for the lack of air-conditioning! That said, I was able to stay for £91 including breakfast, which is definitely fair value for what I received. But if they are asking more premium rates, I would suggest looking at the more modern Hilton properties nearby.

Not as nice as other Doubletrees we stayed at. Not sure if it's a London thing or just this…read morelocation. In the US, Doubletrees are known to be very upscale and employees are very polished and bend over backwards to make you feel at home. Here, it felt like management is extremely stingy and frugal. Towels are reluctantly. Can we please have more than two? Amenities like shampoo and conditioner are not replaced. But they'll give me two body washes though! During our stay, they didn't stock bar soap for the body, only facial soap. I took it as the owners being cheap and just ordering one kind of soap for their guests. They'll give you ONE cookie upon check in. (Hello, there are two of us?) I guess I'm just used to Doubletrees in California where they'll give you two every time you ask! Okay, that's fine. We don't need to eat too many cookies anyways. :P Rooms are small but that's probably a European thing. Us Americans can be spoiled with big rooms in the US. My husband's Hilton Honors status got us free breakfast in the mornings. Breakfast was good but the dining area and the lack of bussing tables was appalling. Of the 2-3 days we had breakfast, there was always about 10 tables filled with dirty dishes. The three employees we saw working just didn't seem to care. I think part of the problem is they try to clear a table and carry as many dishes as they can with their two hands. Don't they have some kind of plastic container or cart to help them clear tables like we see in other establishments? The lack of bussing tables in this dining room was totally unprofessional. The location of the hotel is pretty good. Close to the Heathrow Airport. There's a bus stop a few steps outside that will take you to the Underground (subway) system to get on the Picadilly line. There's a Domino's and a Kebab restaurant nearby. Our favorite was the Tesco Express supermarket across the street. Such a cute grocery store to stock up. Great prices too. Meh. Maybe under different management this place would be better.

I enjoyed my stay at St. Martins Lane. The room was cute and very clean. The best part about this…read morehotel is the location! There is so much in walking distance but it was also in walking distance of multiple tube stops to it was very easy to get everywhere in the city. The only think I didn't love was how dark the hallways were, it made me feel a little uneasy since I was traveling alone and often came back later at night. Other than that it felt very safe. I would recommend and stay here again!

We had an excellent stay at the St. Martin Lane Hotel. It served as our home base for the week we…read morespent in London. The location cannot be beat! You're right in the west end and can easily get to everything that London has to offer. Covent Garden is a great place to stay and is convenient to dining, shopping and attractions. Despite being in the middle of everything, the hotel was quiet and devoid of noise. This made retiring to our room and resting up for our next day adventures easy. The rooms are tight but this is to be expected when staying in very popular, major city locations. The beds were wonderful; we slept very well. The bathrooms have clouded glass toilet and shower stalls which make for easy sharing of the room with family. The staff were absolutely wonderful...the were probably the best part of the stay. They were warm, welcoming, knowledgeable and willing to assist with whatever you need. The only criticism I have is that the hotel is showing its age and could use a refresh. However, this would not deter us from staying again in the future. All in all, a great hotel!

Traveling with Gate 1. They put us up in this hotel . Our rooms were not ready before 3:30 pm. So…read morewe kept our luggage and ventured out . Our bathroom lotion is finished . Then my feet got pricked by a charred glass . It hurts badly .They came dressed my feet left few.I showed them the charred glass .My feet was bleeding . Then our room phone is also not working . The floor is dirty it's 9:00 pm. We requested to vaccine our room . Will let Gate1 know and may be they should consider other hotels .

Staff was very professional and the property is well kept and great location close to many sites.read more

Loved Bloomsbury! Such a great location and the service was impeccable. From the moment we arrived…read moreand saw the flight of steps and we had big suitcases... the doormen came down and grabbed our bags and flew up the stairs with them and we just had to walk up empty handed. Check in was a breeze and as our rooms were not ready we were given a free cocktail coupon for their amazing Coral Room bar. A must when staying . The lounge area and every part of this building was just so well taken care of and clean. I loved the old feel but still new and contemporary. They have a restaurant too but we didn't eat there. Looked great though. I didn't get a chance to take pics of the room as we rushed in and took it over which made it not picture worthy! Trust me when I say it is nice and comfortable and cozy. All amenities are there and I loved the coffee and cookies every morning. Minutes from tube station and walking distance to lots of sights and restaurants and shopping. Perfect place to stay . I will most definitely be back here.

Lovely hotel with amazing staff and service…read more I planned to stay at the Bloomsbury for 5 nights and it ended up being 6 due to a last minute travel change. At every step, from the moment I walked up to the front stairs, the staff was extremely hospitable. In terms of comfort, the front lobby area also has a relaxing fireplace and beverages if for any reason you need to chill in the lobby. The wifi also works on this floor. When I was visiting, one of the elevators was out of service and unfortunately the working elevator also broke down once or twice. That said, the staff went out of their way to be helpful because of this. There was clear signage that explained the situation and the staff called my room proactively ahead of my checkout to arrange bringing my luggage downstairs for me. They also comped one of the breakfasts that I ate at the hotel for the inconvenience. The hotel room itself was very comfy. The bed was very soft with lots of pillows and an extra blanket. The turndown service was also a nice touch. When I first arrived, I was gifted a box of delicious macaroons. Every night, they also restock the room's bottled water and leave a little chocolate near your bedside. The closet was very spacious and the bathroom had modern finishes, which I appreciated. I had to call the front desk for more hangers and they quickly brought them up. The room did not have an iron, but I'm sure they would have brought that, too, upon request. The room even had a North American travel outlet - which really worked out for me because I forgot to bring an adaptor! The only downside to the room itself was that the fridge was tiny and only had enough room for the offerings from the hotel. That said, I read that the hotel is willing to store things for you if needed. Last but not least, on the day of my scheduled checkout, I quickly realized that due to some train disruptions, I was going to need to stay for another night. The staff was empathetic and allowed me to lurk in the lobby and figure out my next steps. They advised me on the best way to extend my stay for another night and they were able to show me to my new room a few hours earlier than the regular check-in time. I'll also give kudos to the bar at the Bloomsbury - great food, vibes, and cocktails! I would definitely recommend the Bloomsbury to other travelers. The hotel is also within walking distance to the underground, several bus stops, and close to so much shopping, food options, and more! I walked from here to the British Library. Enjoy your stay!

My first trip across the pond was made incredible by the staff here at the Conrad. From our first…read moreencounter checking in, we were treated like royalty. Andrew and Ardit are incredible humans! We have never ran into the most caring and helpful concierge before and we are so lucky to have these two make our stay special. My husband and I were able to do a vow renewal because of Andrew's creativity and thoughtfulness. I am forever grateful Andrew and my husband pulled off that surprise for me. We spent time in the executive lounge and the staff there were always friendly, warm and inviting. Even if the food was put away, they wanted to make sure that you were attended to. This hotel is beautiful, clean, and in a great location. We are already looking forward to our next trip to London, we already know we have the best home away from home at the Conrad!

Excellent hotel! This place is perfectly located in central London and within walking distance to…read moremany attractions. In addition, the St. James Tube station is conveniently located directly across the street for easy access. Rooms were clean and contained a mini fridge and safe. Storage space in room was a little tight, especially the bathroom could have used organized storage space all the way underneath the sink for toiletries. Room cleaning service was daily unless otherwise noted. Being Hilton Honors members, an executive lounge and buffet breakfast was a huge plus. Lounge had snacks, crudités, fruit, petite sandwiches and drinks for most of the day - check specified times for Happy Hour etc. The buffet breakfast was included , and service with certain made to order menu items. Loved how decaffeinated teas and alternative milks were offered as well. Friendly doorman and employees all around. Great hotel in an awesome location!

A great place to stay with less than a five minute walk from Paddington Station. It was so…read moreconvenient to get anywhere in London and the airport. The hotel has a modern vibe. The lobby is small, but it does have a restaurant. It has an elevator. The room was a little small but comfortable. The shower and bathroom were great. It had a coffee machine and a mini fridge. The mini fridge had complementary drinks, soda, water, beer and wine. The staff were excellent. We were able to check in when we got there at 9 AM. They helped us with directions and answer any questions we had. I would definitely stay here again!

I'm a huge fan of the Hotel Indigo chain and this location is absolutely perfect if you are coming…read morein from the airport. The rooms can be a bit small and there is very little room to put your toiletries in the bathroom. The large bowl-shaped sink takes up most of the counter so you are forced to squeeze in your stuff uber and around the bowl. Sadly, the faucet BARELY makes it over the edge of the bowl so when you wash your hands, water goes everywhere and ends up spreading around the counter and gets your toiletries wet! Ugh!! That one detail is definitely not up to the normal Hotel Indigo standard in my opinion. Whoever designed the bathroom should never be hired again! This should be a 3 star review based on that. But.... The saving grace was the front desk and the maintenance guy. We quickly discovered that our safe didn't work. The front desk got the maintenance guy to our room quickly and he reset it. When we were ready to leave, it failed again so they summoned the maintenance guy again. He reset it but it failed again. So he proceeded to replace the safe. Those things are HEAVY!!! The poor guy had to lug it up from downstairs, unbox it, take out the old one, install the new one and then lug the old one back downstairs!! This guy was sweating profusely but handled everything so professionally. So kudos to him and the front desk for making this happen so quickly, thus the 4 stars!!

Met friends in London to see a concert in Hyde Park! I usually stay in VRBO properties when in…read moreLondon and I'm really happy I stayed at the Westbourne Hyde Park instead. The heatwave London was experience made me grateful to be staying hotel with Central Air. The hotel also has a kitchenette in each room with microwave, stove and fridge along with pots, pans, plate and silverware making it easy to save a little money. The room was comfortable and quite and a great place to relax after a full day. The water pressure in the shower was amazing! Great neighborhood and convenient to the tube, pubs and shops. Also in walking distance to the Paddington Train station and the Heathrow Express. I'll stay here again!

Very nice little hotel. Very clean. Very friendly. Great location near Paddington which has…read moreUnderground and express train connections to Heathrow. Hyde Park is a block away. Neighborhood restaurants,bakeries and coffee shops are plentiful. Just very convenient.