Infuriating.
My plane landed a little before 11 pm London time. I got on the bus to go over to the hotel just fine. When I got to the hotel, the front door was locked. There was a bell so I pushed it but nobody came. I waited and waited and waited and pushed the button more and more and more. Finally I saw another guest through the window (who was looking for batteries for his remote control) who let me in. There was no one at the front desk to check me in. All there was was a little note that said call number XXX. I didn't have a cell phone with me and there was no phone there. Fortunately the guy that let me in let me use his. One of the hotel employees had to come back to work to check me in.
The room was clean and I slept well. read more