Great care for all needs. We moved in over a week ago and felt welcomed by everyone we saw. We…read morewere able to keep to ourselves without anyone bothering ys. Happy to be able to move in to a large 2 bedroom. No trouble downsizing. Mostly just need shelves to put pictures on. The food is perfectly prepared love that now they are doing it all and that they take care of everything.

Earlier this year my mom spent some time in the hospital and as a result of it, needed me to find…read moreher an assisted living. As I searched online, I came across several articles about Palm Vista being voted best in the Antelope Valley! I scheduled a tour with Kehlani who was enthusiastic, welcoming and highly intelligent. She gave me an amazing tour of the restaurant style dining area, miniature movie theatre, outdoor recreation, salon and show rooms. The following week I brought mom to complete the intake process and she immediately felt comfortable in this new environment. After showing mom around, Kehlani covered everything from laundry to care provider assistance. I was satisfied with the rules which were doable as all measures of legality were covered. Later we spoke with Stu, who is the head administrator. He was such a down to earth guy. He shook my hand and made a few jokes and then introduced himself to mom and welcomed her. The facility offers a 10% discount for families of military, which cut down the price for us considerably. For everything that this place has to offer, I can see why they were voted Best in Antelope Valley. Mom has been here for 1 month and I've seen her improve. The entire staff really shows that they care about the seniors here.

My only perfect woman God ever made wife was wonderfully cared for by Amy and her staff for seven…read moreyears. The month before she was blessed to go to heaven we moved her to a facility in our daughter's town. Amy and her staff in Lancaster cared for my sweetheart in more wonderful ways than I can list. I will forever be grateful throughout my wait for my Heavenly Father's time for me to join her. If I ever need this level of care in Palmdale, that's the one I would choose.

The owner and staff at Excellent Home Care in Palmdale do a wonderful job caring for their…read moreresidents. They managed medications and monitored vital information that helped me keep his doctor informed. My father stayed with them just over two years. He was happy. I fixed up his room to resemble his previous home with personal belongings so he was comfortable. The staff care about their clients and became part of our extended family. They are attentive, caring people who have their heart in the right place. We shared holidays together, singing, playing games, having lunch or dinner together. I love the home environment provided. Their staff to patient ratio ensures the clients receive the quality care they need and deserve. They are treated with respect and love. It is a 24-hour care facility. I do recommend Excellent Home Care!

Wanted to express my sincere thanks to Hasmik. She is amazing ! I was very nervous about our 1st…read moremeeting, but she was professional, explained everything and put my mind at ease. Jordan is great too ! I'm grateful for Graceful Palms they have made the transition easy, the staff is on top of things. I highly recommend them !!! Thank you once again Graceful Palms

Our family is incredibly grateful to Graceful Palms Hospice and Palliative Care for the…read morecompassionate support they provided during my dad's final weeks at home. From the very beginning, Armen coordinated everything with such care and dignity. He kept us informed every step of the way and was always responsive...no matter what we needed, he made it happen quickly and with empathy. We had round-the-clock care with two nurses each day, and every one of them was exceptional. They brought not only medical expertise, but also a calm, kind presence that made an incredibly difficult time just a little easier. These are the people you want surrounding your loved one, and your family, when you're facing the emotional weight of saying goodbye. We're so thankful to have had them by our side.

I just moved my mom here, the staff is Awesome and her little place is clean and perfect for…read moreher..... I've met some of her neighbors and they are friendly and helpful....

This is the place to be if you' like peaceful and quiet, Beautiful great amenities for a good time…read moreand very nice atmosphere for retirement!!

I work with many apartments and landlords housing Veterans in the county and I must say I'm very…read morepleased with the front office staff and their interactions with the community members. We worked with Nohel and he was very helpful in assisting with the application process. He was very informative and answered all our questions happily. I look forward to working with Nohel to house more Veterans in the future.

Our father was a resident at this assisted living facility for approximately 2 1/2 years. When he…read morefirst moved in, we were very happy with the staff, the quality of care, the meals, and the overall value for the level of assistance he required. Unfortunately, that positive experience did not last. Over the last year, the quality of care and staff professionalism declined dramatically. Communication became inconsistent, follow-through on important matters was often lacking, and our confidence in the facility steadily eroded. One of our biggest concerns was the implementation of a new fee structure that appeared designed to maximize charges rather than serve residents. Services were broken into multiple billable items, creating what felt like a constant stream of additional fees and making it seem as though residents were being charged multiple times for essentially the same level of care. Even more troubling were repeated issues involving our father's medical needs. On multiple occasions, we were given information by staff that later proved to be inaccurate regarding care and services that were supposed to have been provided. As family members entrusting a loved one's well-being to a facility, this was unacceptable and deeply concerning. After witnessing the continued decline in care, accountability, and transparency, we ultimately made the decision to remove our father from the facility. What began as a place we felt comfortable recommending became a place where we no longer felt confident that our father was receiving the level of care and attention he deserved and was paying for. Based on our experience, we would strongly encourage anyone considering this facility to ask detailed questions about staffing, medical oversight, and billing practices before making a decision. We wish we had been aware of these issues sooner.

I would highly recommend this facility to anyone looking for a place for their loved ones. The…read morestaff gives excellent care and show genuine kindness to the residents. I am so glad we found the Havens.

Owner was nice. However on several occasions prior to covid caregivers would not show up and would…read morenot call either my family or even the owner. Excuses were made, finally after dealing with MIA caregivers we had to use another agency that was more reliable. We had a bad experience

We worked here from 3/2019 to now…read more My sister and i apply for this job and we both received the job separately so the company does not know we're sisters. But unfortunately we see the racism and we see the Discrimination that is being played at this Bigelow family home located in Lancaster California. Jessica who is one of the workers she feels like if she doesn't like you she would not give you hours it started off being my sister and I was getting 20 hours to 30 hours a week then it went down to receiving 4 hours a week. Veronica is another worker who works there she too has control over your house if she does not like you you will not receive WORK AT ALL basically going to be in the process of ass kissing to work here!!!

Easy to communicate with and they take excellent care of their residents. Always clean and they…read moreserve nice meals as well.

Eric and Monina take such great care of the patients and work so hard to provide great care. It's…read moresuch a family atmosphere and really feels like a home, not a facility. Family ran and owned for years and it doesn't have any of the feel of some corporate place where your just a patient number. They are the best!