Our father was a resident at this assisted living facility for approximately 2 1/2 years. When he…read morefirst moved in, we were very happy with the staff, the quality of care, the meals, and the overall value for the level of assistance he required. Unfortunately, that positive experience did not last. Over the last year, the quality of care and staff professionalism declined dramatically. Communication became inconsistent, follow-through on important matters was often lacking, and our confidence in the facility steadily eroded. One of our biggest concerns was the implementation of a new fee structure that appeared designed to maximize charges rather than serve residents. Services were broken into multiple billable items, creating what felt like a constant stream of additional fees and making it seem as though residents were being charged multiple times for essentially the same level of care. Even more troubling were repeated issues involving our father's medical needs. On multiple occasions, we were given information by staff that later proved to be inaccurate regarding care and services that were supposed to have been provided. As family members entrusting a loved one's well-being to a facility, this was unacceptable and deeply concerning. After witnessing the continued decline in care, accountability, and transparency, we ultimately made the decision to remove our father from the facility. What began as a place we felt comfortable recommending became a place where we no longer felt confident that our father was receiving the level of care and attention he deserved and was paying for. Based on our experience, we would strongly encourage anyone considering this facility to ask detailed questions about staffing, medical oversight, and billing practices before making a decision. We wish we had been aware of these issues sooner.

I would highly recommend this facility to anyone looking for a place for their loved ones. The…read morestaff gives excellent care and show genuine kindness to the residents. I am so glad we found the Havens.

Great care for all needs. We moved in over a week ago and felt welcomed by everyone we saw. We…read morewere able to keep to ourselves without anyone bothering ys. Happy to be able to move in to a large 2 bedroom. No trouble downsizing. Mostly just need shelves to put pictures on. The food is perfectly prepared love that now they are doing it all and that they take care of everything.

Earlier this year my mom spent some time in the hospital and as a result of it, needed me to find…read moreher an assisted living. As I searched online, I came across several articles about Palm Vista being voted best in the Antelope Valley! I scheduled a tour with Kehlani who was enthusiastic, welcoming and highly intelligent. She gave me an amazing tour of the restaurant style dining area, miniature movie theatre, outdoor recreation, salon and show rooms. The following week I brought mom to complete the intake process and she immediately felt comfortable in this new environment. After showing mom around, Kehlani covered everything from laundry to care provider assistance. I was satisfied with the rules which were doable as all measures of legality were covered. Later we spoke with Stu, who is the head administrator. He was such a down to earth guy. He shook my hand and made a few jokes and then introduced himself to mom and welcomed her. The facility offers a 10% discount for families of military, which cut down the price for us considerably. For everything that this place has to offer, I can see why they were voted Best in Antelope Valley. Mom has been here for 1 month and I've seen her improve. The entire staff really shows that they care about the seniors here.

If you're thinking about placing your loved one here I think again my mother was a long-term…read moreresident here one time I found her wandering the parking lot another the place was crawling with bed bugs the latest incident she was transferred to the hospital with severe bed sores and swollen appendages she suffered a stroke she will not be returning this place is under investigation they have changed their name to these your garden senior Assisted Living just want to make sure no one ever goes through what my family has just been through

From the owner: Welcome to Antelope Valley Retirement Villas! We're here to provide you or your loved ones the…read moreperfect second home. With our newly renovated and fully furnished rooms, large patios and activity rooms you are sure to find both the privacy or recreation you are looking for.

Owner was nice. However on several occasions prior to covid caregivers would not show up and would…read morenot call either my family or even the owner. Excuses were made, finally after dealing with MIA caregivers we had to use another agency that was more reliable. We had a bad experience

We worked here from 3/2019 to now…read more My sister and i apply for this job and we both received the job separately so the company does not know we're sisters. But unfortunately we see the racism and we see the Discrimination that is being played at this Bigelow family home located in Lancaster California. Jessica who is one of the workers she feels like if she doesn't like you she would not give you hours it started off being my sister and I was getting 20 hours to 30 hours a week then it went down to receiving 4 hours a week. Veronica is another worker who works there she too has control over your house if she does not like you you will not receive WORK AT ALL basically going to be in the process of ass kissing to work here!!!

In the ER for the first time for arrhythmia. Everyone was kind, attentive, and good natured, from…read morethe orderlies to the physicians.

Worst experience the 2receptionist at the ER checking one had purple dyed hair and the other one…read morehas white hair they are both older women Very rude no customer service skills They don't care if you are dying pretty much You can be there waiting for them to finish gossiping because their gossip is more important then you. They' should be fired or quit since they hate their job so much No sympathy towards people smh -0 stars

The Palms home care has been very helpful with my da. my father is 90 yrs old and his health is…read moredeteriorating. Myra and her staff have been very instrumental in assisting me with my father. whenever I call they are there to help. Their staff members always go the extra mile in caring for my dad! i appreciate all the care and love they provide. it's very stressful having a elderly parent so it such a relief to know you can depend on someone to be there for you. thank you Nancy Davis

best of the best! excellent caregivers, excellent food, extremely nice home! clients are definitely…read moretreated right! Highly recommend!!

Avoid interacting with TYRA WELCH. ​ I visited this Kaiser…read morelocation for a flu shot during posted hours, only to find the desk closed. While the first two receptionists were rude and condescending, a third receptionist was incredibly helpful and sought out answers for the waiting patients. ​Unfortunately, the manager, Tyra Welch, was visibly upset that her staff member went out of her way to help us. I overheard Ms. Welch "talking crap" about the helpful employee to the rude receptionists right in front of patients. When I stepped in to defend the helpful staff member, Ms. Welch became unprofessional and dismissive. Most shockingly, when I asked for her name, she refused to provide it and deliberately hid her badge before calling security on me. ​Kaiser HR needs to provide Ms. Welch with serious leadership training. A manager should be the solution, not the person creating a hostile environment for both staff and patients.

Lancaster, CA I used…read moreto go to these places when I used to have a Kaiser Medical Insurance. I had been coming here for the Pharmacy, blood draw and flu shots. For all those times, my experiences and expectations were met. Employees were always friendly and helpful. They show care and compassion. Plenty of free parking spaces. Facilities are available and accessible for people with disabilities.

I want to thank the staff at Country View for providing such a safe and welcoming experience to my…read moregrandfather. The quality of care provided by the staff is exceptional. He is so happy there and I feel at ease knowing that he is being taken care of. Thanks again Country View!

Very good staff They've taken really good care of my grandma and I can tell my grandma has made the…read morestaff her friends

Dr. Farahdal in neurology made me uncomfortable from the jump. He was dismissive about the recent…read moreset of seizures I've had mostly at work. When he asked the for the meds I'm taking he scoffed and said "that won't do anything for seizures why are you taking that" ... because I was prescribed them..??? We discussed continuous fmla he said he could give me a month and then do intermittent. While they lollygagged with the paperwork I had to call different people left and right so I could get it squared away. They said I couldn't get it because I hadn't had 3 seizures in a month..... except I've had a minimum of 5 this month. Mind you at least 4 happened at work in front of my colleagues, who pushed me to see this man. To be honest it seemed like he felt like I was lying as if I don't have better things to do than to lie about seizures. Honestly if my colleagues hadn't pushed me to go I wouldn't have... for what? To be treated and dismissed like gutter trash when I'm talking and speaking on something vulnerable and real. I asked for a new neurologist which won't happen for another month and honestly by that time I may not bother. It's clear I won't be taken seriously or with honest care. It's a shame I fought so hard to get Kaiser

I broke my kneecap in 2000 and was in severe pain in 2020. The chief of orthopedics, Dr. Minkowitz,…read moresaid it was slight arthritis and refused to do surgery. I switched to Blue Cross and the doctor at UCLA, Dr. Hernandez, got me in right away for a replacement, saying it was urgent. I complained to Kaiser and the chief of orthopedics was obviously angry. When I went back to Kaiser, I broke my elbow in several places and Dr. Woodhouse put in a metal plate and 23 screws. At 6 weeks, still in a splint, as the physician assistant, Jorge, took out the stitches, he said, "you don't need to come back. There is nothing more we can do for you." No physical therapy was offered. I am back at Blue cross, where I had the plate and screws removed and there is still an extra bone out of place. Many other stories about Kaiser, but this was the worst....

NO NO NO NO NO!!! Booking appointments seems to be an huge issue here. My first initial appointment…read morewas advisory only no physical therapy just an evaluation. My personal favorite is the Unbelievable B I T C H Y attitude from front desk staff. Too many other places to give my business where the staff does not treat the customer as their are an inconvenience by showing up at the counter. Reached out to the office Manager to address the issues.......crickets ....... no call back. That's speaks volumes about her and her sad staff. Maybe when enough people take their business elsewhere someone will figure out there is a problem ... for this customer ia little too little a little too late ! They place won a few awards years ago obviously they have fallen off hard !

The staff here is amazing! I herniated 3 discs in my lower back and could barely even stand up…read morestraight 6 months ago. Now I'm able to not only work in my physically demanding job again, but also push my body almost to the same level I was able to prior to the injury. I thank my progress to my physical therapy with this facility. Highly recommended if you want to reclaim your physical health!