My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

Friendly supportive for my unique self!! Dr Shaw speaks with you as a concerned doctor!read more

Dr. Shaw took the time to listen to me during my first appointment this past week for acupuncture…read moretherapy. i have been going to another acupuncture company every month for almost 20years, so have some good experience with this therapy. Thinking it is time for me to tweak my care in new directions as i age led me to Sound Holistic Health Clinic. Delighted with the Services, and thoughtful, integrating Staff, Dr. Kevin (Shaw) and Olivia were especially kind and helpful during my visit. Dr. Kevin's treatment was entirely pain free, and i was able to breathe more freely also. After the acupuncture treatment, Dr. Kevin recommended a simple at home technique to lessen my pain, and it has worked wonderfully. It is my intention to obtain more acupuncture therapy treatments here, and obtain as needed many other health benefits from this Company in the future.

Beware - their billing department needs to get it together. I have received multiple bills from…read morethis establishment over a year late. I received a bill, that I had already paid, two years beyond the service date. I went back and forth with them for quite some time and eventually, they agreed to drop the duplicate bill. However, I don't think I should have to defend myself against payments I've already made. I would expect that the billing department be capable of keeping track of payments if this was a professional establishment. I received another bill on Friday for services from June of last year - well I tell you what, I've never received a bill for these services until now, and they had the nerve to charge me a late fee. It makes me wonder if they are really doing so poorly that they have to send bills years late to cash out on late fees? Do they need the extra $10 that desperately? I have requested a copy of the invoice number and date of the last invoice sent to me and we will see what they say. Overall, the service I received at the old location was good. The new location, I was disappointed, My bill says that I am no longer welcome back, for not paying the bill, that they didn't send me until a full year had passed. Unbelievable. RUN!

This is the finest family owned Naturopathic physicians office I have ever experienced…read more Caring doctors and a dog friendly office. The staff does everything they could possibly do to care for and treat patients from blood testing to doctor prescribed treatment programs specifically designed for each and every individual who enters the facility. It was established and grounded in Mill Creek, WA for the first twelve years. During the pandemic served the public relentlessly and expanded into a second office in Kalispell, MT and opened a new wellness center in South Everett and continues to grow with physicians , medical massage therapy and specifically trained professionals in Integrative Care, including referrals to chiropractic and acupuncture as part of an extensive team. I have been helped by Dr. Young, Dr. Morlan and Dr. Fitzpatrick as well as extra work done last summer by the newest doctor, Elizabeth Day. Thank you, Purity Health.

Excellent. I have given up on docs that are mostly conventional med practitioners. I'm so glad to…read morehave this natural medicine clinic. Dr. Tingey is amazing!

Dr. Knutsen is a gem. She takes time with her patients and has helped more than I could've…read moreimagined. After years of other doctors prescribing drugs, saying I had food poisoning or female issues and even a trip to the ER for what they thought was appendicitis, she was the only one who truly care, ran my bloodwork and found I had Celiac Disease and now 7 years later, I couldn't be more thankful as I feel better than I have in a long time. Shes even erasing my wrinkles as I near the age of 40 so I stay looking a feeling young! Thank you Dr. Knutsen.

Aging gracefully takes intention, honesty, and the right people in your corner -- and for me, that…read moreperson has been Dr. Michelle Torrance, ND. Michelle has been my naturopath for years, and I can honestly say she's one of the most trusted voices in my health journey. What I appreciate most is that she truly listens. Not the rushed kind of listening you find in so many offices, but the kind where you feel seen, heard, and understood as a whole person -- body, mind, lifestyle, and goals. She helps me make healthy choices that feel realistic and empowering, not overwhelming. Whether we're talking hormones, inflammation, stress, or just navigating this season of life in my 50s, she approaches everything with compassion, curiosity, and deep expertise. Michelle blends science with intuition, and that balance has made all the difference for me. I trust her completely -- not just with my health, but with my long-term wellbeing. She's guided me through changes, challenges, and transitions with grace and steadiness. If you're looking for someone who will partner with you, support you, and help you feel your best at every age, Michelle is exceptional. I'm so grateful for her care and her heart. -- Shelly Valentine

Extremely tardy front desk and very rude medical assistant. I had to wait for 25 minutes before…read morebeing checked in and seen by the doctor and waited for more than 15 minutes to be checked out. I had to ask them 3 times before they attended to me. People who came after me were attended to before me. This is after canceling my first appointment on Nov 12th just a few hours before the appointment. They just texted me on the morning of the appointment saying my appointment is canceled and I had to call them back twice before I got another appointment and that was more than a month away on Dec 16th. I just saw another review for Dr. Goldsmith that says that she does not show up for appointments and is bad with following up on patients. The reason I went for and the prescription to be sent to my pharmacy was not sent despite calling and letting them know twice. There's no access to the doctor once you are seen. It's also the doctor's responsibility to make sure this is done and it does not seem like they care. After I called and left a message the second time the medical assistant called me and literally shouted at me saying she is done her job and there was an issue with the pharmacy despite me trying to explain that my other doctor sends prescriptions here all the time and I have never had an issue and also the pharmacy going out of their way to check on it. Have never had this kind of experience visiting a doctor's office. People always go out of their way to make the patient comfortable. Will never go back or recommend this clinic to anyone. This is not the way to treat patients who have come to see a doctor for an illness. I never write reviews and never a negative one as I know how hard people work to keep a business running. I had to write this as I don't want any other new patients to undergo this ordeal specially when they are seeking healing for an illness from a qualified doctor's office.

Life changing approach and care I first came to Dr…read more Farinella in the summer last year after spending about 3 months being insanely fatigued, not sleeping well and just at the end of my rope. I had no idea how I was going to keep up with my life if I didn't feel better and I didn't feel like I had enough energy to even problem solve. It was beyond frustrating and pathetic. In fact, it's hard to relate to the me back then because I have come SO far! Dr. Farinella has been treating me with homeopathic remedies ONLY and I tell everyone about this because it no doubt saved me and brought me back to life. I started feeling better the day she gave me the remedy and almost doubted it could be the remedy but it was and it got better from there! She is super patient and insanely knowledgeable about homeopathy, you will learn all you want to know about it and become more in tune with your body at the same time. Homeopathy is now my first stop for any issue and I am so thankful to have learned about it and experienced the huge improvement in my health and symptoms. I don't have insurance so I have paid cash and the prices have been very reasonable and SO WORTH IT!

Dr. Farinella is wonderful with Homeopathy and CranialSacral work. I've been working with her…read morepersonally for homeopathy for almost a year and found the most help of most things I've tried for my 30 yr chronic fatigue. I'm also going through Myofunctional Orthodontics and Chiropractic treatment, and her CranialSacral adjustments make a big difference in reducing pain/discomfort and helping my body adjust properly. Dr. Farinella is very caring, helpful, and a good listener. She's also helping me with my hormone medications, which have never been optimal. She's great with children and teens and has seen all of mine. One of my boys has greatly benefited from homeopathy, and we are still working to find the best remedy for two others. I would very highly recommend Dr. Farinella for homeopathy and CranialSacral for all ages.

Super informative and knowledgeable. I visited Mukilteo Natural Health Clinic today and I left…read morefeeling like I learned more from here than I have in 20 years of regular doctors. I saw Dylan Morris and it was a great visit. I look forward to discovering more.

I had a allergy panel back in July and was told that it would take at least 2 months to get results…read moreas there is a "shortage in medical plastic". I've called numerous times and eventually someone got back to me at almost 2 1/2 months and told me they lost my blood sample. I have been calling requesting a refund on the days they are open and it keeps going to voice mail. They are refusing to provide me with a refund after losing my blood sample. I have given ample time and at this point I have filled a complaint with the BBB.

I have been seeing Yoona Kim for acupuncture and came in for an appointment 4 months in and was…read morecharged for an office visit at an additional $170.00 dollars. Unfortunately, I was not made aware of the additional charge only asked to complete some paperwork on how I was feeling. When I called to ask why I was charged an additional $170.00 for the office visit I was told it was because my insurance company required them to check in on how my treatment was going. I have been going for maintenance purposes. I did call my insurance company and was told that this was a false statement that they do not require this. I tried to speak with the office manager again and never received a call back. Unless you want to be charged for services every 4 months that don't amount to $170.00 worth of treatment I would avoid going to Vida.

So I have been suffering from sciatica and si joint. I have been in physical therapy for three…read moremonths but decided to try acupuncture and a chiropractor. I went to vida since they offer both. Two weeks later only one chiropractor visit and two acupuncture visits in and I can now walk without any he cane. I can sleep without waking up to take more pain pills. I'm excited to be on the right side of recovery. Great people definitely give them a call.

I initially saw Dr. Read for pain associated with endometriosis, she helped me achieve a healthier…read morelifestyle and a supplement regime that has lessened the monthly pain. I have seen her additionally for acupuncture and minor adjustments and couldn't be happier with the results.

From the owner: I am Dr. Jennifer Read and I am a naturopathic physician and acupuncturist. In Washington state I…read moream licensed as a primary care provider, but I have a passion for pediatrics, women's health and fertility. I believe in starting each life on the right foot. I focus on optimizing health before conception, and starting baby off with a holistic approach to health care. So if those ideas resonate with you, then visit my website for more information, and call to schedule a free consultation today.