I have needed assistance in multiple departments including plumbing and painting. I have had some…read morevery patient and very helpful employees. I also had no problems when I had to make a return. I have also appreciated their UPS shipping service. Thanks for the wonderful service!

In late Fall of 2025, I took 7 screens into Ace Hardware in Wautoma to be rescreened. In the Spring…read moreof 2026, I tried to install the screens. Five of the seven screens' frames were bent from Ace installing the replacement screens. After a discussion with the store manager, he wanted to see if the screens frames could be straightened. I agree with this option to rework the five screens in question. I picked up the screens, and three of the five screen frames were still too bent to be used. The Ace Hardware store manager came to my home to see if he could install them. The store manager tried to install them, but the three reworked screens still had frames too bent to be installed. The store manager took the three screens back to try to rework them. I tried to install the three reworked screens, but two of the three reworked screen frames were still too bent. I asked the store manager to pay for the two screens that Ace Hardware tried three times to rescreen. The replacement cost was $160.00. The store manager refused to compensate me for the poor workmanship at Ace Hardware of Wautoma.

Make sure you receive and check your receipts at Virch's. The prices displayed on the shelves are…read morelower than the prices charged at the register. When this was brought to the owner's attention, his response was: "The shelf price was from last July. The price is higher now, we just haven't printed new tags." Apparently the entire store could be rearranged, but pricing can't be updated. Regardless of the reasoning, he refused to honor the listed shelf price and simply said, "It happens, it's not our fault." Actually, it is your fault . If you own and operate a business, accurate pricing falls on you. Customers should not have to double-check whether shelf prices are correct every time they shop. We ended up returning the item and bought the exact same part at the local auto parts store for significantly less. Just a heads up for anyone shopping there: pay attention to what rings up at checkout.

Very friendly and very helpful. Great customer service. Will definitely go back. Will recommend to…read moreothers.

WORST customer service EVER! Anna and aiena are TERRIBLE! Going through self check out and another…read morelady offered for us to sign up to get 50 bucks off our purchase... sounds great right. Not. We proceed to scan all our stuff and then they send us to customer service and aiena had no clue in the world what she's doing for 25 minutes!! then she calls her "boss" Anna and she claims to us that the deal for the Milwaukee tools was an online only thing, when a literal Milwaukee rep and self check out had the discounts. So in the cust. Service Line she proceeds to take the 50 bucks off but doesn't give the discount on parts. So our total in self checkout was $377 mind you with the 50 bucks taken off. We ended up going back to self check out and getting THE SAME STUFF FOR $346!!!! And still no 50 bucks off. FUCKING RIDICULOUS CUSTOMER SERVICE.

Bought a gift card the store failed to activate it correctly after waiting the 24 hours was told…read moreand then was supposed to return it for refund or activation Luke Regoli the operations assistant manager was useless after half hour with him walked out just eating the cost of the card and the activation fee

This is a great store. So glad it's downtown. Friendly service helping me find what I need.read more

ACE is exactly what you would want from a hometown hardware store…read more If you need a hardware part or an explanation on a repair - they can talk you through it. Their paint department is the best - can match anything and advise on best choices for paint. just all around great store

Nice old hardware store in the middle of downtown Wautoma, right across the street from a great…read morepizza place. I try to stop in whenever I get to Wautoma, as I think it is really crucial to the health and character of small towns that this type of business (historic building, locally owned, carefully stocked, excellent customer service) not only survive, but thrive. Despite the relatively small (compared to big box stores) footprint, I have always found what I have needed here, whether it be stovepipe, coolers, shovels, fishing gear, etc. This place has a really good feel to it. Although there is no parking on Main Street (Highway 21), there is parking next to the building, as well as in a lot just to the east, across the street.

Very helpful staff, and usually decent deals on stuff. It's a smaller size store, so the selection…read moreis a bit limited, but they usually have what I need. A few bumps here and there, as I rented a roto-rooter and it didn't have the cable (oops), and some things are out of stock when I need them, but otherwise great. I really like not having to wonder the store looking for the right isle and item.

Amazing service! The young man who assisted me was very polite, knowledgeable and kind.read more

Menards is generally a very well-stocked store with a large variety of...well, just about…read moreeverything but produce! They have the 11% Off everything in the store at least once a month & we always receive the rebate after sending it in. My husband & his family are very into interior home/exterior projects or repair & have gotten the majority of their supplies from Menards. I get all of our interior paints here. Our toddler & I usually go with to just look at all of the interesting tools, display patio furniture & lights ; the store is absolutely massive. We usually pick up large grocery items like washing detergent, dish/toilet paper, cleaning things & dog food while we're there. Lots of fun outdoor feeders, birdseed & suets for your yard year-round . We always get one of the fun treats/candy or drinks for the way home. The garden center at the start of summer is an absolute zoo. It's a lot of fun to see the large variety of plants & garden decor but it can be really hard to navigate in the chaos. Great for bulbs. Only things I'd point out is that the floor staff aren't usually that friendly & it can sometimes be hard to find help. Everyone at checkout is always really nice though. For kitchen design & appliances we decided to go with Home Depot. Otherwise, we get just about all of our home project supplies at Menards! So much joy here at Christmas. Definitely go in whenever the 11% rebate is out!

I went on 2 separate occasions to get pre cut fence pickets. Staff was useless. 3 "helpers" later…read moreand an hour of trying to find them myself, we put everything we planned on buying back and went to Home Depot. It took 10 minutes at Home Depot and we were done headed home.

We just moved to Black Earth and having this store down the road is a huge bonus! They have a ton…read moreof good stuff for very fair prices. Every time I've gone in someone has greeted me and asked if I needed any help. This past Saturday I literally brought my TV with me because I can't find the proper screws for the base. A younger guy took the screw I had most recently purchased (my 3rd attempt), sized it and then took several attempts to find the correct screw. He was running in and out of the store to fit it on the TV (never ended up finding it). At one point another guy was helping us too. This type of service would NEVER happen at the big box stores or even most of the small-town stores. Very appreciative and will visit this store before I go into town to the big box store!

As far as hardware stores goes this place is great. Nice people who will help with any projectread more

I always talk about when I get help plumbing at Lowe's I end up going back three times to get the…read moreright parts, these people were very nice and helpful.... But I did make 6 trips.

They definitely need a lesson in customer service. They had items placed in the wrong "slots"…read morebecause of space. and didn't have the sale item that was supposed to be there. I asked if they were issuing a rain check on the item, and was told "I don't know, you can go back to the customer service to check". Apparently, that's not her job.