I first came to Dr. Holly, because of the positive reviews, when I first moved to Jacksonville earlier this year. After taking X-rays they informed me that I absolutely had to do a root canal on a cavity I had because it had reached the root. Fine. But, of course, their recommended specialist doesn't take insurance and then the crown they provide is $1800. He was a different story- a piece of his metal file broke off inside my tooth and he left it there and sealed it. And before they did the root canal they needed me to get my wisdom teeth removed because it was too close to the back molar I needed to get the root canal on. That was another $1500. I trusted Dr. Holly and did everything she asked. I even got another cavity filled before the crown because she said it would become a root canal issue in a few months if I waited. They also urged me to get a cleaning before the filling. Several thousands of dollars later, the real trouble came when I went in to get fitted for my permanent crown. After waiting 20 minutes in the chair to be seen, Dr. Holly came in. She has a air of condescension about her that I kind of ignore most of the time. I don't know if it's my age (24) or that she simply doesn't like me? She always speaks very slowly and talks down to me like I'm a child. I've been very frustrated throughout this whole process because it just seems to be one expensive thing after another and she keeps saying I have more things awry. So, today, she starts on the permanent crown impression. I was already disappointed at how much of my real tooth she ground down and today she did more. While working on me she says that she needs to grind down one of my bottom molars and that it's "absolutely necessary." I asked her to stop and explain what she meant because I really didn't understand why we needed to touch another tooth. At this, she dramatically removed her gloves and said that I didn't have to be here if I didn't want to be. She said she has 26 years of experience and that I came to her but I could leave if I wanted to. When I began to apologize and explain that I'm just trying to understand the process, she said "I'm going to leave the room and give you a few minutes to calm down." She essentially put me in time-out for 10 minutes while the numbing continued to wear off. When she returned, she lectured me about trusting her and I simply kept my mouth shut (metaphorically) while she worked. She did a bit more and stepped out again and I'm currently waiting for the actual impression to be taken. My appointment was at 10, its currently 11:38am and I'm still waiting for her to come back this time. Again, while the numbing is wearing off. I don't appreciate being treated like a child after spending thousands of dollars here. I don't know why she felt the need to put me in time-out when I'm a patient who simply wanted to understand what was going on in her mouth. After the permanent crown, I'll be searching for a different dental office.
Update: I got a second opinion from another dentist and it looks like Holly did an even worse job than I thought. My molar is now rotting and I need an emergency service by another dentist. Also, although I never went back and did not get the permanent crown done with her, she is refusing to refund me the $1,389. See screenshot. I'm moving forward with legal action. Do yourself a favor and save yourself the headache. read more