During my recent visit to the Savers location in Plaistow, I approached the service desk, where the…read morecashiers were also stationed, and politely asked if I could be checked out at a regular register rather than using the self-checkout lane. I made this request because I prefer interacting with a cashier for my transactions. I was told this was not possible. At that time, there were four staff members standing in the self-checkout area. None of them appeared to be actively assisting other customers, and despite my request, no one offered to help me. Their refusal to assist came across as dismissive, disrespectful, and unprofessional. The way I was treated felt unnecessarily rude and unhelpful, and it gave the impression that my needs as a customer were not valued. This behavior was not only disappointing but also felt abusive in the sense that I was deliberately ignored when help was clearly available. It seemed as though the staff had no interest in providing service, and their attitude created an uncomfortable and hostile environment. I believe this reflects a serious problem with both staff training and management oversight. If employees are unwilling to assist customers and instead choose to stand idle, it damages the store's reputation and alienates shoppers. Management should take immediate action to address this -- including retraining staff, holding employees accountable for poor conduct, and, if necessary, replacing individuals who are unwilling or unable to perform their jobs professionally. Customers deserve to be treated with respect and courtesy, regardless of their checkout preference. I strongly urge Savers to ensure that all staff members understand their responsibility to assist customers promptly and respectfully, and to take decisive action when employees fail to meet that standard.

I like coming here for solid thrift deals, which every once in a blue moon I can find, but over the…read morelast couple of years... Jeez. The prices have SKYROCKETED. Free People, Karl Lagerfeld, Converse, etc. are all examples of branded items I have found here in the past in like new or very good condition that were very inexpensive. Flash forward to now, they keep a large majority of the "good" items behind a counter that rarely has anyone assigned to it, so if you want to look at any of the clothes, jewelry, purses, shoes, etc. behind that counter, you often have to literally search for an employee. On the racks, every now and then I can still find a deal, but please tell me why Walmart and Target brand clothing are marked up higher than name brands? A Free People shirt for 8 dollars but a Walmart shirt for 11? A Nike shirt with stains and the labels peeling off for 13? A Gildan concert tee for 10? The prices don't make any sense! I've seen multiple jackets and jeans pushing 20 or over 20 bucks, which is INSANE for a thrift store. Some of the clothes and shoes you can buy brand new at Walmart, Target, TJMaxx, etc., for the same price or maybe a dollar more. It's giving greedy, a little. These are donations marked up to extreme highs. I still shop and buy when I find a good steal but it's becoming rarer every time I come.

I'm in love with this store! Amazing selection and prices! Owner is awesome! Vendors keep it…read morewell stocked!

My friend and I visited this shop recently, and upon walking in, we were greeted by the woman at…read morethe front desk. However, she then very sternly instructed us to put our purses in the locker behind us. I was honestly at a loss for words. My friend and I exchanged confused looks, and when she repeated the request, we hesitantly complied -- placing our purses in the locker, locking it, and taking the key. We both quietly shared our discomfort and confusion about being asked to part with our personal belongings. As we browsed, I couldn't shake the uneasy feeling of having my purse out of sight, so I decided to bring it back to my truck. I only carried my wallet, keys, and inhaler back inside to continue shopping. My friend spoke with the lady, who explained that the reason for the "purse in locker" policy was because another customer once knocked over a glass case of crystals. When asked if it was also due to theft, she replied, "Oh, yeah... I guess that too." First of all, accidents can happen regardless of whether someone has a purse on their shoulder or not. And second, theft can happen anywhere -- but you don't see Walmart or Marshalls requiring customers to lock up their purses before shopping. To the owner: please understand that this "purse in locker" policy is not going to attract or retain customers. Asking people to part with their personal belongings before shopping feels unwelcoming and distrustful. What's next -- cutting pockets out of our pants?

A pretty darn good antiques and collectibles shop in Plaistow. In the same plaza as Heavenly Deals…read more They pack a lot of stuff inside and its a great assortment of housewares and lawn and garden. A lot of smalls and very little furniture. A very friendly woman that works there was sweet and very helpful. I will add this place to my rotation.

So I finally made it over to Heavenly Deals. Its a store that is only open on Saturdays so it was…read morehard for me to get there on a free Saturday. Inside is crowded with all sorts of housewares scattered and arranged about. It has some sort of organization however. Nothing has prices. I guess it is a "lets make a deal" sort of a thing. Now the person that was there did not explain this, I heard from others that it is take what you want, and make a "donation" which perhaps is donated to local charities. I like that. So today I did not find anything that spoke to me or gave me joy but perhaps next time when I am in Plaistow on a free Saturday morning.

Such a positive experience today....Parting with our parents treasures can be challenging.....The…read moresensitivity and service I received today was beyond a five star......Thank you so much for your professional assessment and sensitivity to my emotional attachment to the couple of things I parted with today.

it's no longer there which i found out upon arrival because nobody updated online webpage notifying…read morepeople they're not in business