Mike M.

So in all honesty, the playground itself was extremely underwhelming. To think we waited almost 2 years from the time of announcement for it to open, I was expecting a monster type of indoor playground but it was extremely small compared to what I was expecting, especially for the delay in opening. My children and I have been to plenty of indoor playgrounds in the valley and around LA. They are indoor playground connoisseurs, and one thing we know from experience is that timed indoor playgrounds are usually a skip. The best playgrounds do not have a time limit: Kids Avenue, Kidztopia, Fun Play World, Kids World, Wonderland, etc. This one does. The only saving grace is the price. 15 for an hour and 20 for 2. If these prices ever increase, it will not be worth it. That said, for the price, it is decent; the structure is decent in height, with plenty to do inside for kids to play with, but it lacks one big important factor. The ball pit! No ball pit... booooo. Yes, they have one inside Little Land, but unless your kid is under 32 inches, they can't play in there, which is also a huge letdown. No other playground has this policy: bigger kids can't play in the little land area. While I understand it is to keep the smaller ones safer and away from the big bad kiddos, I think a more lenient height restriction would suit better. My nephew is 3 years old but over 32 inches because he's a big boy, so he does not qualify.... See the problem? He was eventually given a sticker. Still a hassle. Food prices are amazing! The cheapest I've seen anywhere! Hot dogs for less than 2? Nuggets for 2? Ummm, yes, please. Candy claw machine for a dollar? Um, yeah! Water for a dollar. Yo, amazing! Hope that never changes is a huge saving grace. The layout of the place is really nice, all new and modern. The front, though, needs to have a latch; most indoor playgrounds have a latched door. While it's true you should always keep your eyes on your kids, it is way too easy for one to escape if, God forbid, you take your eyes off for a second. Yes, they have to pass by the front desk, but I don't trust them to stop kids from running to the door. Enforcement is not really followed here. That can be good or bad depending on how you want to look at it. Multiple big kids do end up in little land, and time stamps are not really looked at. We were able to stay an additional 10 minutes; no one told us anything, but we left willingly because I don't do well with anxiety and waiting until someone tells me I've overstayed my welcome. A huge negative is there is no way to increase your stay. We had family members surprise us at the playground almost 20 minutes before our time ended, so we asked if we could extend our time but were denied unless we paid all over again. Yes, there is no way to extend your time. I even asked the manager, but they won't do it due to system issues. So basically told me I would have to pay full price again. So $15 per kid for another hour means I would have paid 30 dollars total per kid x 2 = $60 total for 2 kids. Talk about crazy. That's more than a 2-hour admission is worth. Are they out of their minds? I would never pay 30 bucks to enter this playground. I would for the others, but not here. I asked multiple people before I asked the manager, and you could tell some people made some comments to each other about it. I saw, and you can tell when people make remarks about someone. So minus a star for that horrible experience. I saw that.... Be cautious of staff for sure, although some were cool. Overall, the place was just okay. My kids did like it a bit they rated it a 6 out of 10, and we may return at some time, but I would not put this place high on my list. We have all summer, and we have more indoor playgrounds to check out, and the only thing that will honestly bring us back is the price. If that ever increases, well, there's that. This is just an average playground. It looks super cool because it's new, but in a few months its OMG factor will quickly die down, and it'll be just another basic indoor playground. It still is fun and worth checking out at least once. We'll see when and if we return.

Julian Andres M.

Assistant manager was rude to my family please see copy of email send to management" Dear Candeland Management, My name is Inés Fuentes, and I am writing to file a formal complaint regarding the treatment my family and I received on Sunday, September 21, 2025, during our visit. We entered the location at approximately 5:45 PM and were scheduled to stay until 6:45 PM. However, after only 15 minutes, we were approached by staff in a manner that was extremely rude and disrespectful. The manager on duty, Seara (spelling may not be exact), the assistant manager insisted that we remove our shoes. We fully understand that shoes are not allowed in certain areas and were willing to comply. However, the way we were spoken to -- being told to "step out" and move away in a harsh and humiliating tone -- was completely inappropriate and unprofessional. This was not only upsetting for us as adults, but it was incredibly traumatizing for my child with a disability. The manner in which we were treated showed a complete lack of sensitivity, compassion, and inclusion. Instead of handling the situation with care, we were made to feel unwelcome and discriminated against. When I requested to speak with the manager, Jared, I was told he was not available, even though I personally saw him present in the store. The assistant manager repeatedly told me to "just send an email," refusing to provide any immediate support. When I pressed further, I was told Jared had "other things to do," which is unacceptable when a customer is experiencing a serious issue. His refusal to face us and address the matter directly was unprofessional and felt like he was deliberately hiding from us. I also asked how I could speak directly with the owner. The assistant manager again told me to "send an email," but provided no further information. I am not even sure that this was accurate, which further shows a lack of transparency and accountability. Additionally, I requested a refund of the $38 we paid since we were only there for a very short time (15 minutes) before being treated this way and asked to leave. My request for a refund was denied without explanation. This experience left me feeling that my family was being singled out, possibly because we are Hispanic and because one member of our group has a disability. This type of treatment is unacceptable in any setting, but especially in a family entertainment establishment. I respectfully request: A full investigation into this incident. A refund of the $38 we paid. A formal apology for the way we were treated, especially toward my child with a disability. Confirmation that staff, including managers, will receive training on respectful communication, inclusivity, sensitivity toward disabilities, and customer service.

Michelle D.

Went during Wednesday Noon. Not too busy Theres no kids playing in the little land area They allow non branded candeeland grippy socks. Was able to use one from Chuck e. Cheese. Monthly pass is great for the summer! In and out privileges. It says no outside food or drinks, but i openly carry my child's water bottle no problem

Marie M.

My second time at this facility. I really wanted to give this place another chance. Unfortunately I'm still very disappointed. Should have known better than to trust a bunch of 5 star reviews from profiles with only one review. We came on a Sunday late afternoon thinking it wouldn't be as busy, but it was still a madhouse. We paid for 60 minutes and nearly didn't stay the duration. The waiting area was filthy. There were used water bottles and candy wrappers near the seats. Now they have a new policy that all kids 34" and higher need to play in the big kids play area regardless of age. It's difficult to watch the little kids struggle to climb up the stairs, even with parents helping, while the bigger kids run around wild. We saw a few of them loose their balance with the bigger kids' unruliness. Their slides have seen better days. It's so difficult to go down that thing without having to manually slide yourself down. Happy to see that some staff members were wearing socks instead of shoes though. However, I'm extremely disappointed in the lack of staff monitoring the play area for the big kids. We saw kids climbing up the slides, lying down at the foot of the slides, and even going down the slides head first. Might be helpful to have a staff member overlooking this area on a regular basis, more so now that there are smaller kids now playing in this area. About 20 minutes in my son was being bullied by a group of entitled little girls trying to steal the large plastic ball he was playing with. One of them kicked the ball from underneath him causing him to fall on the floor. Granted their mothers did come to stop and try to disperse the situation. However, one of the girls became angry and used the orange hanging ball to throw at my son's head. The mothers then began laughing about it. When I confronted them and said that wasn't cool they all became defensive saying they were taking care of it. Not a sorry from either one of them. If it was the other way around, and my son acted like that, I would have been mortified at that behavior. Oh no, as they walked away one of the mothers brags out loud about how her bigger daughter could have taken out my smaller son. What a great thing to be proud of. Go figure, kids learn how to act from their parents, top notch parenting right there. Mind you the same group of girls later did the same thing to an even smaller little boy. When one of the girls threw the orange ball at the kids head he started crying and ran to his mom. PARENTS OF SMALLER KIDS BE WARNED! If you bring your smaller kids here keep an eye out and speak up.

Manuk D.

Awesome spot to take the kiddos. Keeps them busy, entertained and it's pretty safe overall. There's a nice seating area for the adults and message chairs to keep the adults busy as well. They have a section for small kids and big kids which is nice. Pricing is also decent compared to some other places which don't even have as many things. Try it out if ever in the Burbank mall.

Clean and huge space for the kids ! My son loved this space lol He wants to visit this space every week

Chris M.

Service was great, facility was clean. Staff was attentive. I would bring my kids here again. The prices on the food were ok, typical kids place food.

Mary L.

Good play area for bigger kids, they had a separate toddler area for the smaller ones too. Food prices are really cheap, menu is on their website. They should add daily passes, not inclined to purchase a $70 monthly per kid, it adds up if you have more than 1 kid, 2 kids cost me $40 for 2 hours of playtime. It was posted no outside food or drinks, which is understandable. But you cannot bring your own water?? I understand sodas and juices but your own water? You have to buy it there which makes me question the logic, are they worried about spillage or they just want to capitalize on nickel and diming the regular person? You cannot wear shoes past the register up in the front, even when you go use their bathrooms, which to me makes me question the cleanliness part of it. If a kid accidentally made a mess in the bathroom and got stepped on by another kid, then that other kid would go and play in the play area thus making the entire play area less than sanitary. They should at least move the shoe cubbies closer to the bathroom so in the event that kids need to go, they are obligated to put their shoes back on then take it off when they go back to play. The employees are also wearing shoes all over the place, it negates the fact of trying to keeping the place clean and sanitary. Maybe owners should offer shoe covers to their employees? i have been to Rockin' kids and the employees NEVER had their shoes on. They had a decent amount of tables and chairs for adults to sit on and wait on their kids. I sat in the back area next to the toddler play place. There was 1 employee who kept going behind me and I have absolutely no clue what he was trying to do, it felt to me he was trying to check to see if I had any outside food that I have set on the table, I did not. Whatever my kids had, we purchased at the snack bar. No one was sitting behind me and the entire back area was a wall, there was no good reason for that guy to keep walking to the wall and then back, it just felt really weird to me. The employee working the snack bar was super nice and the lady that worked the morning shift at the register was also very pleasant. Overall, there's kinks and snags that the owner might want to address. Would I take my kids back here, not sure, maybe if this was the only other option we have for the day, otherwise, I'd try to find somewhere else to spend my money on.

Precious M.

My son had a blast, super colorful and playful environment, staff are helpful and kind. We'll definitely be back for more playground fun!

Brenda N.

First and last time coming here. At least until they have working AC. It was unbearably hot and humid here, apparently the staff has continued to tell the owner it needs to be fixed and it has yet to be fixed. Would've taken my child elsewhere if I'd known they had not working AC and it's over 100 degrees outside. Don't get me wrong it's a cute place kind of small but that's to be expected when it is located within a shopping mall. Was pretty clean staff was extremely friendly and overall great not their fault it's hot in here. Several people were complaining to staff about it being extremely hot inside. This place is fairly new so I'm hoping they can get it fixed.