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    Hollywood Chrysler Jeep

    2.9 (369 reviews)
    Closed • 9:00 am - 9:00 pm

    Services - Hollywood Chrysler Jeep

    Auto body restoration

    Bumper repair

    Collision repair

    Hollywood Chrysler Jeep Photos

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    Reviews With Photos

    Worn out break pads.
    Lisbeth S.

    Update from the previous review. I want to recognize Nick, the General Manager at Hollywood Chrysler Jeep, for his professionalism and willingness to resolve a very difficult situation. While the initial transaction did not go as expected and involved miscommunication that caused significant stress, Nick took the time to personally review the matter once it was brought to his attention. He listened, followed through on his word, and worked directly with the lender to fully resolve the issue in a fair and professional manner. What stood out to me was Nick's commitment to doing the right thing once he had all the facts. He was responsive, transparent, and made sure the situation was handled properly from start to finish. I appreciate his effort and professionalism in bringing the matter to a complete and correct resolution. Thank you Nick Burba. Lisbeth.

    Nayma with no updates

    ***THE SERVICE DEPARTMENT HORRIBLE*** If I could give this zero stars I would!! Me and my husband had our car towed in for the key being stuck in the ignition. I had driven the car that morning took my husband to work and picked him up and we went to autozone. From there they checked our battery and said it was fine and to unplug the fuse to turn the car off, we did and had it towed to the dealership since the key was stuck it and wouldn't turn on or off. The car was due for a recall for the transmitter and airbags. Neyma Cuello was our service provider and she wasn't the nicest, when we dropped off the car all she asked for was our name, I had to ask if she needed our number, on top of that she didn't give us a time frame on when the car would be done and we weren't offered a rental car until two weeks later May 21 when WE had to ask. We called every week and every week nothing, we wouldn't get a call back no matter how many times we called her personal phone and work phone and no one would respond to us nor give us a time frame! My husband called also and one of the times a gentleman answered asking why he's calling and hung up on him! Very unprofessional and rude someone needs to pull the phone records on those phones the way they speak us customers is not ok! On Aug 31 Neyma finally sends my husband a text that the car is ready and that they replaced the battery with a NEW one since the car had been sitting for so many months. We came up to pick up the car (she wasn't there) and the car battery is completely DEAD we could hear the technician jump start the car and some how our GEAR SHIFT is now broken and when we asked every technician and service person acted as if they had no clue like come on, also our TRUNK WONT CLOSE and we noticed a name listed on our Bluetooth "IPHONEDEYOHAN" which means they could of been draining our battery while it was being worked on!!! The gentleman helping us was not nice blaming us to have left a key in the car and that's why the battery drained but when we had the car towed in the one key was stuck in the ignition and we had the spare key at home! My husband went to turn the car off to be sure the key would come out the ignition and the gentleman shouted for him not to turn it off because it would need a jump and didn't want it dead behind the gates, he turned the car off and of course the car wouldn't turn on due to the battery! How unsafe that he was going to let us drive out of there with a dead battery and when my husband asked what happens if it stops while we drive and he couldn't give us an answer. We gave him the key to program to the car once we left, before We tried calling Nayma and of course she had our number blocked so we couldn't reach her on the issue so he called Nayma to see if a new battery was given, She answered and said yes but the gentleman told her the car is dead still. We came back that Friday Sep 4 and she still wasn't there luckily Steve Ruth was there to help us find our keys to the car even though he had an anniversary to get home to he was very nice and polite enough to help us out and reach out to Nayma for us. She didn't respond to him to he told us to come back when she returns to work. We come back Sep 9 to finally pick it up and the battery is still DEAD and the TRUNK STILL WONT CLOSE which is draining the battery! They had to jump start the car! Nayma was there this time and her supervisor Allison and they explained to us that Diego their service director only approved a used battery and not a brand new one and told us we would have to buy a new battery! When my husband asked what happens if the car stops while we are driving if anyone cared and no one said anything they looked and said they couldn't do anything for our SAFETY!! We drove it off the lot and of course while on the FREEWAY the car battery DIES for 15 seconds and cuts back on and when we exited for the house the car STOPS in the MIDDLE OF THE STREET, my husband had to get out of the car and PUSH it off the Main Street while cars are passing by fast since it's off a highway and jump it!! NEVER HAVE I EVER experienced that in my life and to FEAR for my SAFETY after trusting the dealership and them having our car since May 9th they DRAINED our BATTERY and broke our TRUNK door and Gear Shift! DO NOT BRING YOUR CAR TO BE SERVICED HERE! APPARENTLY THEY DO THIS A LOT, MESS UP YOUR CAR AND NO ONE ANSWERS!! Seeking LEGAL ACTION

    I had a very frustrating experience with this dealership's service department. I brought my car in for an airbag recall and also requested a full inspection, confirming in advance that everything could be done within two days. I dropped the car off on Monday and was told it would be ready by Tuesday evening. No one contacted me Tuesday. When I called, I was told it would be ready Wednesday, with no real explanation. Only after calling again the next day did I find out the airbags were not even in stock. So my car sat there for two days with no work done, and no one informed me. Over the next few days, I kept getting the same vague updates ("today or tomorrow"), but nothing was actually ready. A manager was supposed to reach out and never did. I was left without a car for several days, which impacted my work, and a rental was only offered after multiple follow-ups. I was finally told late Thursday evening that the car was ready, right before closing. When I came in the next day, my advisor was not there and I wasn't told in advance. Another employee handed me the keys with no explanation, told me to "wait until Monday" when I asked questions, and just pointed toward the parking lot. I had to find my car myself among dozens of similar vehicles. When I finally found it, the battery was completely dead and the car wouldn't start. Instead of helping on the spot, I was told to leave it until Monday. On top of that, the interior was left dirty after the repair, and the full inspection I requested (and was willing to pay for) was never done. Overall, I brought in a clean, working car and got it back late, in worse condition, and not even operational. I would not return here.

    Went to charge at their EV charger on 7/3 was seen by TWO of their workers park my car while my boyfriend went to the slow charger but then moved to the fast chargers on the other side. We started charging around 8:30pm while the maps did say they were closing at 9:00pm we just wanted a little bit of charge before hitting the road again. Assuming if a place is closing the most LOGICAL thing to do IF YOU see customers is to state that you WILL be locking the gate because it's past hours. Unfortunately two of the workers one in a jeep and one in a truck drove by us, SAW our car turned on and went to lock the gate in the back where they keep their cars. Then SLOWLY drove backwards to exit the dealership. They both left us in there LOCKED inside inconveniencing one of us, considering we had to be at work in a couple of hours. As we were at the front a truck driver dropping of a car wasn't able to leave the car because manager wasn't picking up the phone. So not only were we stuck inside but this man wasn't able to complete his job. We resorted to having to call the cops to come let us out. Thank god while waiting the janitor came and opened the gate to get in and was confused but let us out, at that same exact minute did the cop also come to try and help us. We contacted the dealer today (the following day) to file a complaint about the situation. But would you believe they AVOIDED to call back and help our experience with them be better stating that their manger was closing a deal and was gonna call back soon. Still waiting on a call back btw. Don't go to this dealer ship!

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    7 months ago

    No shuttle service as offered. No uber ride as offered. Walked home 7 miles. Day 1 at the shop and off to a bad start.

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    “Peter Bassuk was incredibly helpful and got me the deal I was looking for without any hassle.”

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    My battery died and I got it jumped. Went to Autozone Miramar & Flamingo to check the battery in…read morecase I needed a new one. The guy checked it and said no the battery is fine it's just corrosion. You gotta take it off. He didn't tell me what to buy nothing just I need to fix it. So I went to Autozone Miami lakes near the ihop (183rd st) and I asked the guy to help me get with getting the corrosion off. He helped and I went to work. I get off at 6pm, battery died again. So I played it with and lucky it started. I head to Publix and come back battery dead. Now it's 7:10pm I call the tow truck because I'm like if it's not the battery then what is it. Tow truck comes at 8:55pm. He test the battery first and says it's done you need a new one. He jumps it and I go to Autozone on 441 & Miramar store #1255 and I get Mr. Arden. Now it's 9:26pm and Arden says we don't service batteries this late. I explained to my whole story and anybody would be upset because when I first originally went to Autozone Miramar the man should have told me my battery was dead. He didn't do his due diligence with my vehicle. Very lazy. Mind you I got my battery from autozone so it was under warranty and so cmon. Anyways Mr. Arden kindly checked my battery and concluded I needed a new and changed it for me. He really didn't have to and I appreciate him for being so kind! I'm sending you lots of blessings your way sir. Thank you so much for helping me! Now yall don't go to Mr. Arden late, no battery service after 8pm! They have great customer service and the other Autozones need to take a page out of their book.

    Went there not knowing exactly what I need. The employee was very nice and helpful…read more I was greeted as soon as I walking in.

    Hollywood Chrysler Jeep - car_dealers - Updated September 2026

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