Talked my hubby into getting a Jeep a couple of years ago and it's been a mechanical & recall struggle. The Jeep is so fun to drive but that comes with a whole brigade of issues. Finally got everything repaired and hope it stays good. The "Car Lady" Allison was such a delight to deal with. Bruno was a people person and kept in contact with my hubby with status info about our sick Jeep, "Kong". Great customer service. read more

Hollywood Chrysler Jeep - Car Dealers Near Me - Hollywood, Florida

See all

Formal Complaint: Unresolved Safety Issues and Missed Diagnostics - 2008 Jeep Wrangler Unlimited But . I am in your shop sitting down .I am writing to formally lodge a severe complaint regarding the catastrophic lack of service, communication, and basic quality control during my recent visit to your service department. Prior to bringing my Jeep Wrangler Sahara in, I made numerous attempts to communicate with your staff, speaking to multiple team members and sending explicit confirmation emails to ensure everyone was fully aligned on the required scope of work. Specifically, I requested that your team check the tires, AC, axle, and perform a full Multi-Point Inspection (MPI) and comprehensive vehicle investigation. The purpose of these extensive prior communications was precisely to avoid wasted time and undue physical strain on my foot. Instead, the service delivered was entirely negligent and unsafe:  Safety Hazard (Tire Damage): After the tire was supposedly serviced/changed, I discovered a nail screwed directly into the tire. This is a severe safety risk.  Undisclosed Damage: During your so-called "full investigation," your team failed to notice--or failed to disclose--that my soft top was broken. Because of this negligence, I had to find out at pickup while it was actively raining, leaving me completely unprepared and unprotected from the elements.  Ignored Maintenance & Detailing: None of the requested checks appear to have been performed properly. Furthermore, the promised courtesy vacuum and wash were completely ignored. My vehicle looks and feels as though it was never even touched.  Incomplete MPI: It is abundantly clear that your service workers are either completing jobs halfway or doing nothing at all. Your agency gave me an empty form showing nothing reflecting that my vehicle was at its best care or catered to the way a jeep dealership should . This is completely unacceptable and unpleasant . It's raining and now my car has to be zip locked because that's all your staff could've done to assist me because the negligence  How did your technicians miss all of this while the vehicle was in your care from August 27 to September 1, 2026? This level of oversight is completely unacceptable for vehicle safety I am writing to formally address the severe lack of thoroughness and oversight during the recent service of my 2008 Jeep Wrangler Unlimited, which was at your facility from August 27 to September 1, 2026. When I brought the vehicle in, I specifically requested a multi-point inspection (MPI) and raised multiple critical safety and operational concerns. Upon picking up the vehicle, I was told that none of these issues were present or wrong. However, multiple active warning lights, comfort failures, and mechanical problems were completely ignored or missed. To demonstrate the extent of what was overlooked, I had to independently scan the vehicle at Advance Auto Parts on September 1, 2026. 1. Active Dashboard Warning Lights Completely Dismissed During the time your facility had my car, the following prominent dashboard indicators were lit up, yet I was told nothing was wrong:  ABS Light: Orange ABS letters indicating an Anti-lock Braking System issue.  Brake Warning Light: Red BRAKE text signaling a hydraulic fault or low fluid.  ESP/BAS Light: Orange indicator signaling a fault or deactivation in the Electronic Stability Program and Brake Assist System.  Check Engine Light: Yellow engine outline pointing to a powertrain/emissions issue.  Seatbelt Reminder: Illuminated passenger icon. 2. Comfort and Steering Failures Ignored  Air Conditioning: The AC system continues to blow hot air and was never properly diagnosed or repaired.  Vehicle Alignment/Pulling: The vehicle continuously pulls sharply to the right while driving. Despite my explicit request to thoroughly inspect the brakes, axles, and tie rods to resolve this, nothing was addressed. 3. Independent Diagnostic Proof (Advance Auto Parts Scan) Because your team claimed nothing was wrong, I scanned the vehicle myself. The official diagnostic report (Odometer: 125,243 mi) directly contradicts your facility's claims:  Emissions & Check Engine Status: Failed status; the vehicle is "NOT READY" and will fail an OBD-based emissions test.  Primary Trouble Code: Confirmed Code P0306 (Cylinder 6 misfire).  Recommended Repair: Explicitly requires replacing ignition coil(s).  Secondary Codes: Confirmed code P0058, alongside pending codes P0306, P0058, and P0151. . This is a huge concern and red flag because it clearly shows the following   Breach of Contract / Failure of Service (Workmanship): You entered into an agreement for them to perform a multi-point inspection and diagnose specific vehicle concerns while it was in their care from August 27 to September 1. Failing to perform a competent inspection, missing obvious warning lights, and returning a vehic with unaddressed safety issues constitutes a breach of the service agreement.  Unfair read more

Unprofessional Service, Complete Lack of Transparency, and Negligence I am writing this review to express my extreme dissatisfaction with the service department, specifically regarding the handling of my 2021 Jeep Gladiator EcoDiesel by Service Advisor Steve. My insurance company (GEICO) cleared the repair payment check on September 7th. After a follow-up intervention by my insurance adjuster, Steve called me on Friday, September 18th, explicitly promising and confirming that the shop had received all necessary parts, that they were already actively working on my truck, and that it would be ready by Wednesday, September 23rd. However, on Monday, September 21st, Steve called me back with a completely different story, stating the vehicle would not be ready because the diesel fuel pump had actually not arrived. It is completely unacceptable to lie to a customer stating that a vehicle is actively being worked on with parts in hand, only to change the story days later. This forced me to face daily out-of-pocket transportation costs as my insurance rental coverage had already expired due to the shop's administrative delays. To make matters worse, when the vehicle was finally delivered to me yesterday, the front left tire was dangerously low at 22 PSI. I immediately brought this to Steve's attention and sent him photos. He dismissed it as a "weather issue," completely ignoring the fact that my tires are filled with nitrogen. This morning, the tire woke up completely flat on my driveway. Delivering a vehicle back to a customer with a flat tire after a major $11,000 repair is a serious safety hazard and pure negligence. Lastly, despite the extensive fuel system overhaul, the shop never provided me with the physical results or documentation of the diagnostic checks that initially determined the internal component damage. Hollywood Jeep was not precise, clear, honest, or transparent at any point during this process. I am highly disappointed with the lack of accountability from this service department, and I will never recommend this shop to anyone. read more

Update from the previous review. I want to recognize Nick, the General Manager at Hollywood Chrysler Jeep, for his professionalism and willingness to resolve a very difficult situation. While the initial transaction did not go as expected and involved miscommunication that caused significant stress, Nick took the time to personally review the matter once it was brought to his attention. He listened, followed through on his word, and worked directly with the lender to fully resolve the issue in a fair and professional manner. What stood out to me was Nick's commitment to doing the right thing once he had all the facts. He was responsive, transparent, and made sure the situation was handled properly from start to finish. I appreciate his effort and professionalism in bringing the matter to a complete and correct resolution. Thank you Nick Burba. Lisbeth. read more

See all

***THE SERVICE DEPARTMENT HORRIBLE*** If I could give this zero stars I would!! Me and my husband had our car towed in for the key being stuck in the ignition. I had driven the car that morning took my husband to work and picked him up and we went to autozone. From there they checked our battery and said it was fine and to unplug the fuse to turn the car off, we did and had it towed to the dealership since the key was stuck it and wouldn't turn on or off. The car was due for a recall for the transmitter and airbags. Neyma Cuello was our service provider and she wasn't the nicest, when we dropped off the car all she asked for was our name, I had to ask if she needed our number, on top of that she didn't give us a time frame on when the car would be done and we weren't offered a rental car until two weeks later May 21 when WE had to ask. We called every week and every week nothing, we wouldn't get a call back no matter how many times we called her personal phone and work phone and no one would respond to us nor give us a time frame! My husband called also and one of the times a gentleman answered asking why he's calling and hung up on him! Very unprofessional and rude someone needs to pull the phone records on those phones the way they speak us customers is not ok! On Aug 31 Neyma finally sends my husband a text that the car is ready and that they replaced the battery with a NEW one since the car had been sitting for so many months. We came up to pick up the car (she wasn't there) and the car battery is completely DEAD we could hear the technician jump start the car and some how our GEAR SHIFT is now broken and when we asked every technician and service person acted as if they had no clue like come on, also our TRUNK WONT CLOSE and we noticed a name listed on our Bluetooth "IPHONEDEYOHAN" which means they could of been draining our battery while it was being worked on!!! The gentleman helping us was not nice blaming us to have left a key in the car and that's why the battery drained but when we had the car towed in the one key was stuck in the ignition and we had the spare key at home! My husband went to turn the car off to be sure the key would come out the ignition and the gentleman shouted for him not to turn it off because it would need a jump and didn't want it dead behind the gates, he turned the car off and of course the car wouldn't turn on due to the battery! How unsafe that he was going to let us drive out of there with a dead battery and when my husband asked what happens if it stops while we drive and he couldn't give us an answer. We gave him the key to program to the car once we left, before We tried calling Nayma and of course she had our number blocked so we couldn't reach her on the issue so he called Nayma to see if a new battery was given, She answered and said yes but the gentleman told her the car is dead still. We came back that Friday Sep 4 and she still wasn't there luckily Steve Ruth was there to help us find our keys to the car even though he had an anniversary to get home to he was very nice and polite enough to help us out and reach out to Nayma for us. She didn't respond to him to he told us to come back when she returns to work. We come back Sep 9 to finally pick it up and the battery is still DEAD and the TRUNK STILL WONT CLOSE which is draining the battery! They had to jump start the car! Nayma was there this time and her supervisor Allison and they explained to us that Diego their service director only approved a used battery and not a brand new one and told us we would have to buy a new battery! When my husband asked what happens if the car stops while we are driving if anyone cared and no one said anything they looked and said they couldn't do anything for our SAFETY!! We drove it off the lot and of course while on the FREEWAY the car battery DIES for 15 seconds and cuts back on and when we exited for the house the car STOPS in the MIDDLE OF THE STREET, my husband had to get out of the car and PUSH it off the Main Street while cars are passing by fast since it's off a highway and jump it!! NEVER HAVE I EVER experienced that in my life and to FEAR for my SAFETY after trusting the dealership and them having our car since May 9th they DRAINED our BATTERY and broke our TRUNK door and Gear Shift! DO NOT BRING YOUR CAR TO BE SERVICED HERE! APPARENTLY THEY DO THIS A LOT, MESS UP YOUR CAR AND NO ONE ANSWERS!! Seeking LEGAL ACTION read more

See all

I had a very frustrating experience with this dealership's service department. I brought my car in for an airbag recall and also requested a full inspection, confirming in advance that everything could be done within two days. I dropped the car off on Monday and was told it would be ready by Tuesday evening. No one contacted me Tuesday. When I called, I was told it would be ready Wednesday, with no real explanation. Only after calling again the next day did I find out the airbags were not even in stock. So my car sat there for two days with no work done, and no one informed me. Over the next few days, I kept getting the same vague updates ("today or tomorrow"), but nothing was actually ready. A manager was supposed to reach out and never did. I was left without a car for several days, which impacted my work, and a rental was only offered after multiple follow-ups. I was finally told late Thursday evening that the car was ready, right before closing. When I came in the next day, my advisor was not there and I wasn't told in advance. Another employee handed me the keys with no explanation, told me to "wait until Monday" when I asked questions, and just pointed toward the parking lot. I had to find my car myself among dozens of similar vehicles. When I finally found it, the battery was completely dead and the car wouldn't start. Instead of helping on the spot, I was told to leave it until Monday. On top of that, the interior was left dirty after the repair, and the full inspection I requested (and was willing to pay for) was never done. Overall, I brought in a clean, working car and got it back late, in worse condition, and not even operational. I would not return here. read more

See all

AWFUL experience overall. I called this location as I'm about to be done with my car payment and wanted to get a new car from the same dealership. I had a couple questions first about my current auto loan. I called and was greeted kindly by the first woman who immediately pulled up my info/name through my phone number before I could give it to her which was nice. She then transfers me to Rachel Guido for further assistance who proceeded to be extremely rude and then go on to ask me if I even got my car from that dealership... like girl what?? I told her I definitely did to just look up my number or name.. it was super weird. I asked her if she was okay and she escalated things and got even ruder I've never had an experience like that EVER in my life. Super dismissive and unprofessional. I should have just gone to a different dealership. Years ago when I first got my car I went in for a tire rotation and as I was driving home hours away (I moved) my hubcaps started popping off and when I called them they told me someone probably stole the hubcaps and that on video I left with all of them on so it's not their fault. I should have taken that initial experience and ran. Unless you want to be gaslit and conned definitely do not go here. read more

This Chrysler location has a very good assortment of Jeeps. I love the set up inside the lobby and of course free gourmet coffee and water while people wait for their vehicle repairs or maintenance in a comfortable room. The loaner vehicles are hard to come by unless scheduled far in advance but they seem to be under 3 hours for maintenance. The staff is professional, super friendly and attempt to meet your requests. Value is very reasonable here too. 4.5 star rating at this point. read more

I appreciate the efforts the customer service department went to make things right. I had an issue with my service today, and left without a task complete. When I reached out to the dealership, the customer service department walked me through the issue and found a solution. I appreciate that and the extra effort (and love) they put into dealing with a unsatisfied customer and making things right. read more

If I could give them a zero I would. I was going to purchase a 2023 Ford Mustang. Advertised price was $18,405 plus dealer fee of $1,384.02. Then all of a sudden they demand an additional fee of $2,692 for mandatory LoJack, appearance protection, etch protection and reconditioning. No where on their website is this fee mentioned, nor would they remove it. I actually have a copy of the sales agreement they wanted me to sign if anyone wants to see it. **UPDATE** Josh C. sent the below response a few weeks after I posted this review. Too little, too late. I stand by my review. Avoid this dealership at all costs. Continue reading the numerous other reviews of this dealership, my experience with these shysters is not an isolated event. read more

1 Star - Misleading Pricing, Warranty Games, Buyers Beware This dealership plays games from the very beginning. The Jeep was advertised online for $27,800. When I arrived at the dealer, the price suddenly jumped to over $36,000 because of ridiculous added fees. I walked away because it was completely unreasonable. A few days later, they called me back saying I could get the same car for $31,000. That alone tells you everything. They constantly change the numbers and try to squeeze a higher commission instead of being transparent. It only got worse after the purchase. I bought the Jeep with 27,300 miles and was clearly told I had a 3-month or 3,000-mile bumper-to-bumper warranty, plus a 7-year powertrain warranty. When I tried to use the warranty, I was told I had to pay a $100 diagnostic fee, warned the issue might not be covered, and suddenly my bumper-to-bumper warranty was reduced to 2000 miles instead 3000 The excuse was that the contract conveniently shows 28,300 miles, even though the vehicle was sold to me at 27,300 miles. That mileage discrepancy was never disclosed and directly shortened the warranty life. On top of that, this so-called certified vehicle came with warning lights on the dashboard and serious mechanical noise, yet the dealer refused to take responsibility or help in any meaningful way. Advice to buyers: bring your own mechanic, do not trust online pricing, do not rely on verbal promises, and read every line of the contract. Between the price manipulation, mileage discrepancy, and warranty runaround, this feels intentional, not accidental. Buy elsewhere read more

I scheduled an appointment with the service department and took the day off from work to bring in my Jeep. When I arrived, I was told they couldn't service my vehicle because it was a long weekend. This was extremely frustrating, especially since I had a confirmed appointment and no one informed me in advance. They completely wasted my time and my day off. Very disappointing customer service. And by the way the girl was rude. read more

Absolute worse experience I have ever had at any car dealership or auto shop. No need to go into detail bc we all get worn out reading long reviews. Short version..... they tried to screw me and quoted me a price that was nearly $9,000 (yes, $9K) over what another Chrysler Jeep Dodge Ram dealer actually billed me for doing the work. Glad I towed it from Hollywood CJDR to Orlando CJDR to have them look at it and actually fix it for nearly $9,000 (yes, $9K) less than Hollywood CJDR quoted me! Wish 0 stars was an option. read more

I literally stood in front of the of the 2 parts guys for 15 minutes. Not a single one of them acknowledged me. As I'm standing there they took another phone call, then a service tech walked up and still no one acknowledged me. I just left. That is absolutely piss poor customer service. "I'll be right with you" takes 2 seconds. read more

Thank you to Mr. Forbes and Mr. Fernandez For guiding me through the process of purchasing my first dealership vehicle. I am forever grateful and blessed to have such an amazing team work with me. If you are in the market for a new car check these guys out. 10/10. They walk you through the whole process step-by-step and making sure you are comfortable and you have all your questions answered. Positive energy given is well received in return Nina H read more

I purchased a Jeep Compass from this dealership and unfortunately the experience after the sale has been extremely disappointing. As part of the deal, the dealership was supposed to pay off the loan on the vehicle I traded in. However, they sent the payoff check to the wrong bank. I have sent multiple emails explaining the mistake and providing the correct information, and I have also made several phone calls trying to get this resolved. Despite all of this, no one has reached out to me or taken responsibility for fixing the issue. Because of their mistake, I have now been charged late fees on a loan that should have already been paid off, and I am also being charged insurance on a vehicle I no longer own. The lack of communication and accountability is extremely frustrating. The post-sales service at this dealership is very poor, and once the sale was completed it seems like customer service completely disappeared. I would strongly recommend future buyers be cautious and make sure everything is handled properly, especially when it comes to trade-ins and loan payoffs. read more

Went to charge at their EV charger on 7/3 was seen by TWO of their workers park my car while my boyfriend went to the slow charger but then moved to the fast chargers on the other side. We started charging around 8:30pm while the maps did say they were closing at 9:00pm we just wanted a little bit of charge before hitting the road again. Assuming if a place is closing the most LOGICAL thing to do IF YOU see customers is to state that you WILL be locking the gate because it's past hours. Unfortunately two of the workers one in a jeep and one in a truck drove by us, SAW our car turned on and went to lock the gate in the back where they keep their cars. Then SLOWLY drove backwards to exit the dealership. They both left us in there LOCKED inside inconveniencing one of us, considering we had to be at work in a couple of hours. As we were at the front a truck driver dropping of a car wasn't able to leave the car because manager wasn't picking up the phone. So not only were we stuck inside but this man wasn't able to complete his job. We resorted to having to call the cops to come let us out. Thank god while waiting the janitor came and opened the gate to get in and was confused but let us out, at that same exact minute did the cop also come to try and help us. We contacted the dealer today (the following day) to file a complaint about the situation. But would you believe they AVOIDED to call back and help our experience with them be better stating that their manger was closing a deal and was gonna call back soon. Still waiting on a call back btw. Don't go to this dealer ship! read more

Hollywood Chrysler Jeep - Car Dealers Near Me - Hollywood, Florida

See all

Never again. The client retention manager was not able to retain me. Part of the conversation was: I spent 2 hours showing you things and now you won't do the deal. If I don't sell, I don't feed my family. My response to him was that I can't lock myself into a deal that will negatively affect my family for several years. This place is terrible. read more

I traveled over 30 minutes on two separate occasions in the past two weeks for a recall. Both visits had appointments scheduled weeks in advance, including a confirmed loaner car. Unfortunately, the service department was completely disorganized both times. They were not prepared for my arrival, despite the scheduled appointments, and offered no meaningful help or solutions. After giving them two chances, it's clear they cannot be trusted to honor appointments or manage their service process reliably. read more

I am writing to express my extreme disappointment with my recent experience at Hollywood Chrysler Jeep. I visited the dealership specifically to purchase a vehicle that was advertised online. To my surprise and frustration, I was informed that the dealership would not sell the car at the advertised price. The dealership representative stated that because I intended to pay cash, the price of the vehicle would be an additional $3,000. This practice of raising the price for a cash buyer, especially after advertising a lower price, is misleading and unethical. I cannot recommend this dealership and advise others to be wary of their advertised prices and deceptive sales tactics. Victor read more

Typical "used car salesman" shenanigans. You inquire... They respond just making sure the email address is correct... ok... I'll bite... make sure you're talking to a human. I respond.. They respond.. what's a good number? As if I wouldn't have included my number with my original inquiry that had the email address that you were able to contact me with. Next comes when can I come in. When can you lead me on. When can you gaslight me in your showroom. Gonna be awesome when regulation makes this used car dealer prototype go away!! read more

"I have been 100% loyal to Hollywood Chrysler Jeep since buying my 2020 Gladiator new, performing every single service and 'Multi-Point Inspection' at this location. They stayed silent about the well-known aluminum corrosion defect (TSB 23-020-23) on my hood hinges during every single inspection while I was under warranty. They waited until the clock ran out to finally 'notice' it, and then rewarded my loyalty with a predatory $15,000 estimate to fix a factory flaw. I already have the $500 in updated parts; I just needed the labor to swap them because the factory bolts are seized. Instead of helping, they tried to exploit me for the price of a small car. WARNING: If you service here, they are not looking out for you. They are hiding defects until they can charge you five figures for them. I have reported this predatory behavior to the Florida FDACS and Jeep Corporate. #Jeep #Gladiator #HollywoodJeep #PredatoryPricing #ConsumerAlert" read more

Unfortunately this is my last time coming for parts or service as as loyal customer I am very disappointed in this place. I have done most if not all of my services here in have bought parts and accessories yet they decided to treat and charge their loyal customers in an unfairly manner. Yesterday I went for a regular oil change and a differential oil change in my 2019 jeep wrangler the service advisor bernalson douze agreed on a price for both services and then decided to flip flop prices after an agrement and made me sign the repair estimate but he covered the part of how much it could exede and changed the price on both services later on. a total of approximately $250 plus taxes we agreed when everything was done he came with a $350 bill because there were some shop charges extra , none of it that I was aware before signing the estimate when I complained a wannabe manager told me the sign with the extra shop charges was at the cashier, no where near the service department and you would only know about them AFTER you get the services done these people are theives and liars who take advantage of their loyal customers and change prices when they want never consistent and to put the cherry on top they didn't even have the decency to reset my oil light. Honestly save your self the trip and go somewhere else Best regards Alejandro Domingo read more

Hollywood Chrysler Jeep - Flip flopping prices - Car Dealers Near Me - Hollywood, Florida

See all

No shuttle service as offered. No uber ride as offered. Walked home 7 miles. Day 1 at the shop and off to a bad start.

I had a confirmed appointment and drove an hour to find the car being bought by someone who also drove a long distance based on INTERNET price. They added $6000+ to get out the door price. My advice SKIP The Drive! read more

I originally made my review a 5 star but boy was I fooled by this dealership. I was so excited to get a beautiful good condition jeep for a great price but everything else has been a nightmare. First let's start with the car was advertised to have heated seats and when I was there and noticed it didn't the guy was just like "well it was a misclick and I don't know what to tell you. Plus it's Florida and you don't need them" and didn't at all try to fix their mistake and I should have walked away then. The finance department was the biggest disaster as we were there for 5 hours because "they were having trouble". Fast forward to a month later we noticed our loan information still hadn't shown up and so we call the dealership and they had "no idea" what happened but no loan was ever applied for by them so we had to submit a entire new loan request with different interest rates because someone in their finance department messed up. Then since we had to apply for a new loan there was a 2000 dollar difference because they had us pay some fees the day we were there, the loan changed and they then owed up that money back and don't even get me started on how many calls that took to get lined out. Now let's fast forward 11 months later. July of last year we traded in our car to purchase new Jeep and we are now getting tickets because our old mustang has new plates yet somehow is still in our name and I have called multiple times, talked to multiple people and keep getting told "they will take a message" yet nobody wants to help me. So I have a 85 dollar parking ticket that the company says unless someone sends updated proof that the car is no longer ours it's our responsibility to pay. For a car I traded in to this dealership almost a year ago. If I could go back I would have bought my jeep somewhere else. I regret ever giving this dealership a good review. Beware. read more

Jordan mc is way to flirty with his young female customers , job was done ok but not professional he needs to focus on his job then looking for females read more

Drove 2 hours to purchase a car. Got phone car reminders to come in for our "appointment." We even got texts to confirm 45 prior to our arrival, when we were well on our way. When we got there, or sales associate was out sick and the manager came out to tell us that they had just sold the car out from under us. We drove 2 hours and nobody had called us to let us know!! The salesman had also said that if the deal didn't go through, he'd at least cover a tank of gas for our trouble. On our way out, the best they would go is fill the 1/4 tank we had used to get there. We still had to get back home! Please be careful about getting your time wasted here. read more

I inherited my Patriot from a sibling who passed five years ago. I took it to HCJ to make sure it was in the good running order I believed it was. In the past couple of years HCJ has done some $10,000 in service. I chalked it up to the age of the Jeep, a 2008 which currently has 115,500 miles on it.... don't put on 7,000 miles in a year & high labor costs (in doing some comparisons). After all, it's a dealer. Other than typically high dealer repair costs, I had been satisfied with them. UPDATED REVIEW 11/11/24: HCJ has fallen to 2 . I had oil an indicator light come on a few times over a few months, solid or blinking. I am not leaking oil and I have a good 1400 miles before the next is due. So I got up early on Saturday morning 11/9. What their website DOESN'T tell you is Saturday service is basic. At 7:09a, service opened. I was asked if I'm there for an oil change & I said no, and proceeded to explain why. Would I leave my car to be diagnosed? We don't do that on Saturday. Of course, I was not going to leave my car for 3 or more days, especially without having other transportation lined up. When I inquired why the website doesn't reflect they only have limited services on a Saturday, you could hear crickets. I left. Went back this morning, Monday 11/11. Without even looking at my car I was told it would take five days to diagnose it. Seriously!?!? Never in my decades of driving have I had to wait five days for any car issue to be diagnosed. I have taken my car to Firestone, a fair priced, proven place I have used for my current & other car over the past 20+ years. They have diagnosed it TODAY, will fix it TODAY & labor will be a bit less. Additionally, they are 8 1/2 miles closer to my residence. I have one more oil change left on the multi oil changes I purchased for a reduced rate from Jeep. Barring an unforeseen recall, I will forego it and sever my relationship with Hollywood Jeep. I am longer longer a happy customer nor a fan of their their high labor rates, which are some of the highest I have ever paid. Would have given a 1 but gave 2 because the cashier is always a pleasure and has a smile the few times I have had to HCJ go for service. read more

This all started mid 2024. I inherited my Patriot from a sibling who passed five years ago. I took it to HCJ to make sure it was in the good running order I believed it was. In the past couple of years HCJ has done some $10,000 in service. I chalked it up to the age of the Jeep, a 2008 which currently has 115,500 miles on it.... don't put on 7,000 miles in a year & high labor costs (in doing some comparisons). After all, it's a dealer. Other than typically high dealer repair costs, I had been satisfied with them. UPDATED REVIEW 11/11/24: HCJ has fallen to 2 . I had oil an indicator light come on a few times over a few months, solid or blinking. I am not leaking oil and I have a good 1400 miles before the next is due. So I got up early on Saturday morning 11/9. What their website DOESN'T tell you is Saturday service is basic. At 7:09a, service opened. I was asked if I'm there for an oil change & I said no, and proceeded to explain why. Would I leave my car to be diagnosed? We don't do that on Saturday. Of course, I was not going to leave my car for 3 or more days, especially without having other transportation lined up. When I inquired why the website doesn't reflect they only have limited services on a Saturday, you could hear crickets. I left. Went back this morning, Monday 11/11. Without even looking at my car I was told it would take five days to diagnose it. Seriously!?!? Never in my decades of driving have I had to wait five days for any car issue to be diagnosed. I have taken my car to Firestone, a fair priced, proven place I have used for my current & other car over the past 20+ years. They have diagnosed it TODAY, will fix it TODAY & labor will be a bit less. Additionally, they are 8 1/2 miles closer to my residence. I have one more oil change left on the multi oil changes I purchased for a reduced rate from Jeep. Barring an unforeseen recall, I will forego it and sever my relationship with Hollywood Jeep. I am no longer a happy customer nor a fan of their their high labor rates, which are some of the highest I have ever paid. Would have given a 1 but gave 2 because the cashier is always a pleasure and has a smile the few times I have had to HCJ go for service. Update - A few weeks after my last review, I received a phone call about it & received the typical 'I'm sorry for your inconvenience' line & was asked a few times what they can do to make things better. I said absolutely nothing. I won't be returning, give any future recommendations, and she could share that with management. 1/9/26 My key fobs needed to be reprogrammed after I changed the batteries. Figured it should be done by the dealer because of the type of item. WAS I WRONG. I called the dealer four days ago for a quote & services told me they'd call me back because she didn't have a price & I would have to make an appointment because walk-ins were only for oil changes and tire issues. Really? Maybe she called someone else, because NOBODY had the decency to call back, even days later. I left a message with the service manager on Friday, 1/9 - no call back. As before, I ended up going to a 5 rated company who not only replaced my two fobs & valet key, they also did it (based on prior experience with HCJ), for substantially less, guaranteed & a stellar job. Also got an immediate appointment & no excuses. HCJ can apologize all they want. HCJ can post all the apologies & excuses they want. Their customer service leaves a lot to be desired & at this point I truly believe their actions prove they really don't care. THE WORST CUSTOMER SERVICE ever received in my entire life. If I could leave zero I would. read more

Terrible service at body shop. They said I'm not on record of being there and claim my review is fake. Not so. read more

Hollywood Chrysler Jeep - Owner says I'm not on record but then I get this by email. - Car Dealers Near Me - Hollywood, Florida

Horrible service...with my first jeep, I waited on a part for 2 yrs and never was able to get it fixed. Stupidly I bought a new one about a month ago and was having some issues but when I took it in they refused to fix it...said I had to "leave it for several days". I requested a slot time to bring it back and they refused. I asked for when it would be done, and they refused. Needless to say I wouldn't recommend getting involved with this place read more

They probably sold me a lemon. On July 3 2023, only 3 months after I got my 2022 compass I to had to take the car to be serviced because I got several lights and messages display in the dashboard, one of those was "Service 4WD System"; they supposedly fixed all the problems but just last week I got the service 4WD System Light back on again, dropped off the car read more

I drove almost four hours to look at and buy a truck. well the truck that was advertised as certified was put in the shop after they test drove it earlier in the day even tho I have an appointment. (so they tried to sell it before I drove near 4 hours to buy it) I got there after a long drive and no one thought to call me or even look at the appointments for the day. they then showed me base models telling me for the same price while I was looking at a upper trim lever. then showed me two more cars both with check engines lights and one with a noticeable misfired. asking $35k aka 40k out the door for a truck running like crap. I then was told I could get a water, guess what even there refrigerator didn't even work. just hot ass water. I could never recommend even my enemy to go to this dealer. nothing works. read more

Run away. I've never been treated so poorly by a dealership in my entire life. I worked with a sales person, sales manager, Rachel, finance manager. I signed a purchase agreement with price agreement and I was preapproved for financing. I was buying a used vehicle and we arranged shipping of the vehicle to my home. Everything should've been a slam dunk, but they decided to raise the price and sell it to a different customer without honoring my purchase agreement. read more

the GM, Richard, agreed to refund the $959 for the LoJack, confirmed it with Beatriz, and said it would be about a week to get it done. It's been over 3 weeks and nothing. Richard said "Dave in finance department is handling it". Spoke to David in finance who acts like he knows nothing about it and refers me back to Richard, the GM! These people are thieves! They flat out steal your money! DO NOT DO Business with them. They are crooks who lie about everything in order to get your business. They are a completely false FRONT for a business as they evidenced by their unprofessional behavior! Their only function is to mislead the public just to lure them in so they can rob them! How they can call themselves a bonafide business is a crime in itself! There's not one good, true thing that can be said about this so-called "dealership". read more

I'm extremely frustrated with the lack of follow-through from your customer service team. Last week, I chatted with someone named Abigail, who was supposed to confirm whether my Jeep is still under warranty and schedule an appointment to address a few issues. I have yet to hear back. Is Abigail a real person or just a chatbot? Because at this point, there's no difference if nothing gets done. For starters, the Stop/Start system has never worked since I got the car, I mentioned this a couple of times but the issue was never addressed, now there's a dashboard warning light to service it. Also, the engine makes a loud noise when running, like air escaping from underneath. Another example of your lack of care for your customers, after the front axle on my new lease was replaced about a year ago because of a "faulty sensor", I noticed a loud cracking sound when turning the steering wheel left and right. I brought the car back and was told the pinion gear needed to be replaced and that I would receive a call when the part arrived. It has been over a year, and I have never heard back. This is unacceptable. I don't know if this is just my experience or if all your customers are treated this way, but I expect better communication and service. If Abigail or any other representative is unable or unwilling to assist, please have someone else take over and ensure these issues are properly addressed. At this point, I'm debating whether to bring the car in for service or simply wait until my lease ends and take my business to another Jeep dealership. read more

If there was a way to give negative ratings, I would. This is the worst dealership in south Florida. The Service will take weeks. They won't give you a loaner until "after they diagnose the vehicle" (their actual words). So you won't have a car while they waste time doing nothing for days. You can't get service members on the phone. I've actually had to uber in just to speak to someone after I dropped my car off. This has happened on two separate occasions. Avoid this place at all costs. You want a jeep? Get it anywhere else and service it anywhere but here. It took 3 weeks to fix "a temperature gauge" issue in my car. They had the part for a week now and finally after calling for the service manager multiple times, it's fixed. Only had the car for a year or so now. What a joke. AVOID. DO NOT BUY HERE. DO NOT SERVICE HERE. read more

I bought new Jeep from them a month ago and I got a dash warning light. When I called to tell them about it, I was told they don't take appointments and to consider taking the car to another dealer! read more

DO NOT TRUST HOLLYWOOD CHRYSLER JEEP Hollywood Chrysler Jeep is, without a doubt, the most unprofessional and dishonest dealership I've ever dealt with. Their lack of accountability, customer service, and basic respect is astounding. Back in June 2022, I brought in my 2018 Grand Cherokee for AC repairs. What should've been a routine service turned into a nightmare. The technician, Frankie, was caught on my dash cam engaging in unacceptable and unprofessional behavior. He used my Jeep to visit a mini-market, purchased beer, cracked it open in my vehicle, and then went to a park to relax during his shift. Upon realizing I had a dash cam, he tried to disconnect it but failed. Later, he disposed of the beer behind the dealership. This level of misconduct is horrifying and illegal. While the then-service manager, Rick Ogle (RIP), made Frankie pay for my repairs out of pocket, I never should have had to deal with this in the first place. Despite this disgusting breach of trust, I continued using HCJ. In September 2023, I purchased a 2019 Wrangler Sahara with Ruel, who was an excellent salesman. However, their service department continued to prove itself completely incompetent. My Jeep started pulling to the right, and it took three technicians to "replace" a track bar that didn't need replacing--it just needed a simple alignment. Even then, their alignments were done so poorly that the vehicle remained misaligned after every visit. Miguel in the express lane was dismissive and rude, and it wasn't until my husband came along that they took the issue seriously. The final straw came when my Jeep went in for an oil leak on December 23, 2024. While I understood delays due to the holidays, the lack of communication was absolutely unacceptable. Neyma, my service advisor, only updated me once in two weeks. On January 3, 2025, Brandon, the service manager, promised me a loaner if the repairs weren't completed by the weekend. When I returned on Saturday, Brandon stated they still didn't know where the leak was coming from. Even more disturbing, I found my dash cam disconnected again. After my previous experience, this was deeply unsettling. When I confronted Brandon, he brushed it off, claiming it was "corporate policy," which only made the situation seem more suspicious. On Sunday, I drove by the service center and saw my Jeep sitting untouched. On Monday, Brandon dismissed my husband and directed us to Neyma, who didn't even have accurate updates. When I asked for the promised loaner, I was denied. At this point, they told me there was only a "50/50 chance" the issue was fixed. This is unacceptable--repairs should be 100% completed before returning a vehicle. When I asked for an invoice, I was told none was available, and my service history online shows no record of the visit. This raises serious questions about their transparency and professionalism. My husband emailed the general managers, Richard and Joshua, on January 6, 2025, but as expected, we have received no response. This dealership has proven itself time and time again to be unreliable, untrustworthy, and outright dangerous. From drunk technicians to gross incompetence, to outright lies and deception, this place is a disaster. Avoid Hollywood Chrysler Jeep at all costs if you value your safety, your time, and your vehicle. read more