Great service. In and out with a deal. Scheduled appointment that was set on time. No waiting. Purchasing a vehicle can become dreadful but we were basically there for like 4 hours... looked at 2-3 models of the Infinity, made the deal, got the financing, transfer tag and insurance! And out with a new vehicle! read more

Sawgrass INFINITI - Car Dealers Near Me - Tamarac, Florida

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Upon entering the classy bright white lit showroom, a salesperson asked if we required assistance. Complimentary coffee and snacks from the cafe. We took a tour of the five Infinity vehicles on display in the small showroom with one gently used 2023 BMW convertible for $96k. Over the last few years, the Infinity line has really increased its tight lines and beautiful leather seats. The exterior lot is packed with a variety of new & used Infinitys and used BMW with other highlined vehicles. The service center was surprisingly not busy and offered a comfy waiting area with a TV. No sale today and enroute to Lexus. read more

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Good morning, Service Department. I took my vehicle in for an oil change and bought four brand-new tires. Once the service was complete, I drove away. However, upon braking, my front tires began to shake. I returned immediately without hesitation. My vehicle was in perfect condition before I came to Sawgrass Infiniti for service. I've had a bad experience with Sawgrass and vowed to never return, but someone from the service department called me and assured me that if I came back to Infiniti, I wouldn't experience poor service again. The service department tried to suggest that my vehicle might have had these issues before I came in, which is a lie. They also said it could be the wear and tear. Excuse me, but if shaking front wheels was a problem, I would have addressed it immediately, especially because this is my only transportation.  However, I want to say that Mark (the manager) fixed the problem, calmed me down, and made me feel better. Mark did an excellent job by listening to my concerns and addressing them quickly and efficiently. Thank you, Mark (Manager). read more

This is a very very detailed a long complaint- I will never return nor purchase a vehicle from this dealership again. My boyfriend and I initially went to the dealership to purchase a BMW M2 that we had seen online and also sent an inquiry. Once we arrived to see the vehicle and test drive it, our sales person went ahead and grabbed the keys from another sales person desk (without asking them as to why they had the keys) and showed us the car. Once we sat down to talk numbers about the car, we got the news that in the middle of our visit, the car was sold via phone call- which made my boyfriend extremely upset. After that, the manager and the sales person decided to honor what had happened, day of our visit, and said they would find another BMW M2 for us and all we had to do was send $1000 down payment so that they could find another M2 and hold the car for us, so we can see it without it being sold. Then, they gave us the contact of a financial person who was looking for BMW M2's around the country. First, they wanted to run the credit even though they initially said they did not need to until the car was seen in person by us, the buyer. Second, they bought a car we did not sign off, neither did we tell them we wanted that car. Third, when we finally found a car that we liked and asked them to bring it down to us, they were being very difficult and saying they will not bring it down unless they run our credit, which my boyfriend and his father showed proof of having 760+ credit score. Now that we have finally purchased the car, the initial $1000 down payment (to hold off the car that we liked) was sent from my boyfriend's father's account. For some reason, they do not want the thousand dollars from his father's account, instead they want it from my boyfriend's account. My boyfriend had requested that they would refund the $1000 first so he could transfer it to his account and then send it back to the dealership. The dealership did the refund without notifying my boyfriend at 10:00 PM last night and called him this afternoon notifying him that they put his bank account into the negatives and that they will repo the car if they do not get the $1000. What I don't understand is that they already had $1000 from the down payment, we already did all the paperwork, we already bought the car. They have made this process extremely difficult and complicated and changed many rules and now they're threatening to repo a car over a $1000 down payment they already had. Honestly, complete rip offs trying to sell someone a dream - if proper repercussion is not done, we will take legal action. read more

I was shocked that a year old vehicle had a charge of $1895.00 to be refurbished (cleaned) That was bad enough but it was added under vehicle cost, so you would pay taxes on it. Just a bad experience and a lesson learned! read more

Absolutely terrible experience, Me and my wife bought a car the wire came in and they sold the car from under us and made us waste 2 weeks of our time, the general manager Yoni is very disrespectful and did not put the customer nor the salesperson first when he made the decision to sell it from under us, AVOID THIS DEALER AND DO NOT PURCHASE, THEY ARE NOT A SERIOUS DEALER read more

I cannot begin to state how incredibly disrespectful of someone's time Sawgrass Infinity has been. The sheer lack of respect is beyond anything I have ever encountered while negotiating with a dealership. My stated the terms explicitly to which the sales associate (Garry) agreed could be done. My wife took the day off from work and drove 45mins to finalize the deal. Guess what? They no longer honored the numbers and instead attempted to sell her into a lower trim. Safe to say, she didn't leave with an infinity. Also, at the end they attempted to sell her a used vehicle The sales manager (Pedro) got upset with my wife for sticking firm to the agreed upon numbers. Told her, "dale" and walked away. Almost dismissing her. It's no wonder infinity is a dying car brand. Stay away. read more

Awesome experience! Walter was a great sales person all around! Simon in finance was very thorough and helpful as well. We will definitely be back to get our cars from them. The lady at the snack bar was very nice and welcoming. Very nice facilities as well. They all made the experience a great one in these times where dealerships seem not to care about the customers at all. We were treated well and made feel valued. See Walter and tell him Gabriel R sent you! read more

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absolutely incompetent. initially i took my car here for a can bus diagnosis, for which they kept my car for a week and didn't have a diagnosis. after complaining about this, they sent me a report of my vehicle, of which they stated that my serpentine belt needed replacement. which is funny because i replaced my serpentine belt on the day that i took my car to the dealer. and still, in this report, there was no diagnosis of my can bus issue. absolutely incompetent, paid $360 for some rookie technician to just fill out a form and try to sell me stuff. SMH!! read more

I had an awful experience after trading in my previous vehicle with them. My husband and I tried to resolve it and because the sales rep, Patrick and GM, Yoni have taken so long to pay off a remaining balance to Nissan Finance I am now in collections. Horrible customer service after purchase! read more

Ahmed was the man! Great service and care all around from this dealership. Highly recommend shopping for your car with Ahmed.

Damn I'm disappointed I Ubered an hour here to test drive 2021 AMG GLE 53 Coupe $81,795 I told Daniil i didn't want to come I felt like it was overpriced especially it being a 2021 for that price the 2023-2024 are going for brand new! And I told him the reviews scared me of this place he assured me. I should've went with my gut. The car has brake problems making a squeaking sound The rims scratched up It has an electrical problem the parking assist does not work we drove from parking lot to parking lot. I can tell he was just trying to make a sale and not even listening to what I'm saying about the car everything being ignored Car fax shows no work has been done to this vehicle why would you try to sell it to me for 92,000 I don't like greedy people. I'm very upset with my experience never coming here. read more

Sawgrass INFINITI - Rims strached - Car Dealers Near Me - Tamarac, Florida

Worst customer service ever. Sales person was great, but the finance guy was treating us very rudely the whole time. They sold us a car that had an issue and lied to us about it. Had to take the car back a few days after buying it and week weeks later, I haven't heard from anyone. I've been driving a loaner since I purchased my vehicle. read more

Do not recommend this establishment. Purchased a certified preowned VW. 2021 21000 miles. Literally as I drive of the property I get a notification on dashboard for light sensor issues. I didn't get my tag or registration after it expired. I had to go there 3 times because no one returns calls. Also within 3 weeks we notice moisture under the passenger back seat. Take it there for service and they say even though I bought the vehicle there I have to take it to VW so they can fix it. I have never had this many issues with a dealership or a certified preowned vehicle. DO NOT BUY Here you will be screwed. read more

Sawgrass INFINITI - Sensor issues - Car Dealers Near Me - Tamarac, Florida

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I gave them an extra star because at least everyone I dealt with was nice... as they tried to screw me over. But hey I've had very rude people try to screw me over also so it's worth something I guess. My experience is specifically looking to purchased a used car on their lot. I was looking for a very specific car, otherwise I honestly would not have come here based on their reviews (and even more so their canned responses to reviews) and their tiny hidden disclaimers on their website. I have bought and sold enough cars to notice the signs. There are dealers I already know to avoid no matter what they are selling or what price they are advertising and never buy from a dealer in broward or dade. I pretty much knew what I was walking into so I told them to please not waste my time and provide me with their best offer because I was not going to go back and forth with them all day. Of course they came back with $4k worth of bs fees on top of their asking price. They tried to make it seem like a deal because they gave me a $2k "discount". Wow so you take your advertised price add $4k to it then give me a $2k discount. Or you could say you are marking it up $2k from your advertised price, but I guess that doesn't sell as many cars. Anyways I told them the best I could do was their advertised price plus actual government taxes and tag fees. They refused crying they couldn't give me $4k off the car... mind you anyone with half a brain knows offering to pay your advertised price does not equal asking for $4k off the car. So here we are. I got to waste a couple hours of my day. They got to keep the car that's already been sitting on their lot for 2 months and this lovely review to add to the collection. Hopefully that extra $$ they are surely going to get from some other sucker makes up for the lost customer and review. All the while the used car market is taking a nose dive and auction prices are down week over week every week. read more

Very disappointed with the treatment received by sales person Pierre Russo, bought an SUV for my wife on April 2, 2024. I called him to let him know that the car was missing the spare tire kit. He very calmed told me that the car does not has it because it has "Run Flat Tires", guess what, my wife and 18 months year old grandson had a flat tire, I told her to drive carefully back home and the tire was destroyed. I went to the tire shop by my house to fix the problem and for my surprise the car does not has run flat tires at all. I called again to ask Pierre why he lied to me and he simply said that he does not remember my call and hang up the call very rude. I hope this is not an example of the sales personnel this dealership has but certainly my best advise is "DON'T BUY ANY CAR FROM PIERRE RUSSO at Sawgrass Infinity. read more

Sawgrass INFINITI - Car Dealers Near Me - Tamarac, Florida

DO NOT COME HERE I bought a car in February 2024 drove it home i live 100 miles alway. Bought the car with 55,412 miles and 2 weeks later i was having oil leaks. Got it serviced get a call couple days later saying its all good to go. I go and pick it up test drive it and get gas when i leave the gas station it starts smoking and im spilling oil again. i go the same day to take it back to get it serviced. One month passes i get a call saying its ready i pick it up and the same thing happens car starts smoking and spilling oil again. A week later i get a call saying its ready and i go to test drive it and this time my connecting rod disconnects and goes through my engine and oil pan i get it towed to Infiniti. Next day i get a call saying the dealership next door arrigo picked it up from sawgrass Infiniti and used the lifetime warranty. Then I get a call saying it has been denied twice and i call sawgrass Infiniti and they all just avoid me and told me it could have been prevented which it could of by me buying from a different dealership. Arrigo dealership had a meeting with the manager from Sawgrass Infiniti and nothing has been resolved and just going back in forth just trying to get a hold of someone. They just want to scam you and waste your time take your business elsewhere but here worse experience ever had at any dealership or any place at that matter. Paying for a car that doesn't work and only put 500 miles thats been out for almost 4 MONTHS now. If i could give it 0 stars i would. read more

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I wanted to share my experience here at sawgrass infiniti. I came here to purchase a 2019 TLX Aspec from Christian my salesman. I want to say that in the beginning things were going smooth, but the minute the financial manager entered the picture, Edward, it was a train wreck. From telling me I was approved by myself, because my credit is above +760, to telling me I might need a co-applicant. I then signed all documents to then be told.... there's a condition now and I need to give more money down. I stated they weren't getting a penny more out of me so I called in the financial advisor supervisor I believe his name was Felix or Philippe in which he stated they would fix this issue and not to worry. I wake up the next day to my credit being ran 7 more times without my consent, and then received a call to say they had 'good news' for me.... they added a co-applicant without my consent nor the co-applicants consent.... is that even legal? I think not. I also received my tag on day 30 and my registration address came wrong as well and still hasn't been resolved. I also noticed there was a price increase of about 2K in my sale, christian stated it was something which I forgot, and never received the information on why? and Eddy also stated he was going to send me the maintenance inspection report that was done by Sawgrass which costed nearly 2K, and again, I have yet to receive that. I work on cars all day long, with that being said, the moment I got in the car, the car needed a tire rotation as I felt a pull, and also the oil life was 20% and the carfax stated it was all due within 2 weeks. I was told by Edward to reset/clear the icons off my dash since I know how to work on cars.... but why would I clear maintenance lights if the maintenance wasn't done? I was extremely disappointed in my first new car purchase. Christian was the most helpful that he could be, but it got to a point where I did not even want to hear Edward. I never talk over my clients, nor have attitude. That's all I have to say. I'm still waiting for the inspection report from Edward, the price increase as well between the two documents I have, and to correct my address on the vehicle registration. Will someone finally reach out to me to help? The only reason this review didn't get one star was because Christian was really supportive. read more

If you're like me you hate getting taken advantage of when taking your car in service. However, after dealing with service specialist Steve Samson I felt satisfied with the work performed. If you're looking for a straight shooter who will tell you what you actually need done to your car, Steve Samson is your guy. read more

If I could give zero stars I would. I invested a good amount of time speaking to the sales representative until I was told they're taking the car to auction and unwilling to honor their advertised price. They do not stand behind their online and email promotions, they add hidden fees to the price and they tell you that they're losing money. It felt like a car buying experience in the 1990's. Yoni the General Manager told me that he's a busy man and doesn't have time to waste with me. Absolutely not worth the aggravation. Stay far away from this place. read more

One of the reasons I service my vehicle here isTony Shaw, he has always been great in the service department

I'm very respectful to car salesman since I understand they are doing their job . I just ask you respect my time as I respect yours and don't lie to my face. After I was contacted by Ceyanna Tucker I responded back for info. Of course these guys don't care about wasting your time so they did just that. Tells me to go in and that they have the car I want and can give me a great price with the incentives they currently have. To my surprise once I'm there Mr Neptune who was assisting me tells me they don't have incentives on that car. Mind you I drove 40 minutes out only because I was messaged by Ms Tucker stating there was. Anyway we sit down and talk. The numbers are RIDICULOUS off the bat. For a 51K Lease asking for $2500 down and $800+ monthly payment. Insane. I tell him it's too much and no thanks. the numbers don't make sense to me. Next he starts asking for my monthly payments and loan numbers on my trade in to see how much they can give me for it. 20 minutes later comes back with a ridiculously low offer. I reject of course and we punch in some final numbers with little to no change. I work in banking and am very familiar with auto financing and pricing. I end up doing my own reasonable math and the numbers I was given made no sense at all. I under stand they are doing their job but don't Waste my time and tell me to drive 40 minutes only to tell me there are no incentives after you told me there were. They also took my car for a test drive and tampered with my dash cam. Who knows what they did with it. These guys are shady all around and I would avoid this dealership. read more

Certify Inspected Missing USB and Speakers? On 02/2020 a 2018 Q50 was sold to me as Certify Inspected by Sales Person Brian Shiner. Also involved in this: Sales Manager Alex Medina Infiniti Consumer affairs representative: Andrea Per Andrea above Sawgrass General Manager was informed about this as well. Problem #1: After a few days I realized the car was missing the USD Center Console Outlet. Reached to Brian Shiner countless times without resolution. After several days he sent me the attached pictures offering me the missing part, but you can see clearly the cables were cut. Looks like they took it from another car. Problem #2: Rear speakers weren't working and I took the car to another Infiniti dealer because the car is still under warranty. They fount out rear speakers were missing. Reached Sawgrass Infiniti Sales Manager Alex Medina and after two calls he said he can not do anything. Andrea from Infiniti Consumer affairs, who had this case advised me they do not want to take responsibility for this. I offer them through Andrea to take the car back to them to be repaired, but she advised they still do not want to do it. So make your own conclusions about Sales Person Brian Shiner, Sales Manager Alex Medina, and per Andrea even the General Manager. After this, would you like to deal with this "Authorize Car Dealership"? read more

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Now I remember why I hate buying cars, upgrading etc because of experiences like today. Received an email that they had new 2022 inventory so I clicked on button provided my information and shortly thereafter I received a phone call from a Eugene Robinson. I explained I was interested in turning in my lease which was coming due as well as upgrading to one of the new vehicles that had come in. They checked the inventory assured me that the vehicle was on the lot and set an appointment for 2 p.m. this afternoon. Five minutes later received another phone call from someone else confirming my appointment for this afternoon. Arrived at the dealership today shortly before 2 p.m. and no Eugene Robinson. Instead they gave me some guy who couldn't find his ass if his hands were tied behind his back. He perceives then to tell me that the vehicle that I was coming to see was sold last night which is complete BS. He offered that I can drive another vehicle and we can take it from there I explained I'm very disappointed because I can't even see that vehicle but if you can get a qx50 for me to drive and be happy to do so He then disappears on and off for the next 20 minutes at which time he still doesn't have a car for me to drive. At this point I've had enough I drove over 30 miles out of my way to go to the dealership the guy who set the appointment doesn't show up the guy they send me is completely incompetent, they have a story about the vehicle being sold the night before is obviously just a con to get you in the door. Do yourself a favor purchase your vehicles elsewhere this place will never get my money and now I'm deeply considering removing myself from the Nissan Infiniti line all together Quick update they called from the dealership today to tell me there was a misunderstanding and the vehicle was actually there or arrived today and if I would like to come in to drive it absolute brass balls on these people never seems to amaze me con artist stay away. read more

dont buy a used car here---- used denali beautifulcar, paid cash that day and 6 weeks later --- oops-- big transmission problems ----- a coincidence????????????????????? you decide???????????? AVOID THIS DEALERSHIP!!!!!!!!! DONT BUY USED CARS HERE ----- BEWARE!!!!$$ read more

Current customer and have been for the last 25 years extremely disappointed in the service program currently dropping their loaner vehicle program. This program along with many other premium amenities, set this dealership apart from others. having to sit in the service department for three or four hours is something I could do with a Honda or Toyota. Lexus has kept there high-quality standards and perks in place, I'm sure I'm not the only Sawgrass Infiniti customer who will take this into consideration on our next purchase / lease. read more

If you are even thinking about buying an INFINITI - this is the place to go. I walked in there with my little Kona and was immediately treated like a Queen. Adhem Hassan came right over with a genuine smile. He was kind, professional, knowledgeable, and really listened to what I wanted. A few hours later (and many test drives - which he did with that same smile) I drove away in my INFINITI that was perfect for me. Adhem, with Oliver and Rene in $finance$ really listened to me and made it work. Definitely buy your INFINITI at Sawgrass and tell them you got the inside scoop from Sandra, the LA teacher. read more

Sawgrass INFINITI - Car Dealers Near Me - Tamarac, Florida

Unless you want to waste your time don't bother going to this dealership. They are dishonest and very deceiving. They will make you go in and then not honor what they initially offered you online. They told us on the phone they are willing to pay %20-30 more for our car so we drove an hour to find out that they are willing to us pay less than the original offer. Lower than any other real offers we go from 2 different locations. read more

I called yesterday to get my Infiniti serviced. Instead of answering their own phones, they transferred me to an offshore call center. The agent that answered was nice enough but was unable to answer any of my questions -- she only had the ability to schedule a service appointment. She promised that a technician would call me back within an hour to answer my questions. It's been 25+ hours now and I still haven't received a callback. I decided to take my car to another Infiniti dealer -- one that answers their own phones! If I can't get a dealership to answer a simple question or return a call, why in the world would I trust them to service my car? read more

Very bad customer service. When trying to contact the sales manager it takes forever. Says he'll call you back but doesn't so you have to keep calling back. read more

Outstanding customer service from when you call in to when you walk in. Managers do not hide behind a desk they come out and greet you and are not afraid to answer tough questions. Sales associate are very knowledgeable about the product courteous send helpful. I have not serviced my infinity yet but I anticipate my experience in-service will mirror the service I received when purchasing my infiniti. read more

Sawgrass INFINITI - Infiniti - Car Dealers Near Me - Tamarac, Florida

Be careful with this car Dealer if you buy something there make sure that you look at the financial agreement so that you don't get scammed .I bought a car there and when I got home I realized they had added all unnecessary things that total $2400. They act nice but they're a bunch of crooks. Be careful. read more

Brian Shiner is the man. What a relief. This is the only infinity dealer that you want to be dealing with all the other ones are baloney. This guy does not waste your time or his time is straight to the point very friendly and knows how to get a deal done. Greatly appreciated his customer service and approach to cars and life!!! Thank you Brian!! read more

Sawgrass INFINITI - Brians card - Car Dealers Near Me - Tamarac, Florida

This dealership is very clean, classy, everyone was cheerful, well dressed, from the 2 beautiful receptionists all the way up the ladder to the top. I recently Purchased a Q60 Red Sport. I narrowed my choice between 2 cars from 2 different dealerships with competing prices. After my 2nd trip (1hr away) to this dealership, I decided not to purchase from Sawgrass. After returning home, I received a phone call from one of the sales manager, wanting to discuss, saying" i know you love the car, you been here twice. what can we do to close the deal tonight? Can you come back"? Coming back wasnt an option after an hour drive, but we agreed on a price & condition, they emailed me the agreement. I did credit app online, and everything with extremely smooth after the approval. I met with Rene, the finance manager the next day, received the keys, congratulations hand shake and signed the docs, in that order. I want to give a special thanks also to my salesperson Eliezer Neptune. This guy went above & beyond. He wasn't pushy, laid back, great demeanor. Dealership closed at 9, but it was around 10pm when we finished transfering insurance, driver liscense info, etc over the phone. He was even going to come to Miami that night, to finish signing the docs & deliver the car, before I mentioned I would come to the dealership in the morning. After closing on this car, Eliezer helped me set up & assist in shipping of my infiniti G37S that I drove to the dealership, to my mother in Tennessee. After all the business end was wrapped up, Mr. Neptune went online to show me some upgrades to my new Q60 that would not void the warranty and increase horsepower & a few cosmetic upgrades he thought would be nice. He shared information future capabilities and potential for the car and introduced me to someone who's infiniti was pushing over 500 hp, and this gentleman had a friend with an infiniti over 700hp. Not something I would do at this time, but very interesting to know. It's been a few days now since the purchase. Mr. Neptune checked in, let me know that he has been in contact with the transport company and I received an email and text confirmation of my mothers car pickup and transfer date. As you can see, Infiniti of sawgrass definetly provided a worthy 5 STAR experience! read more

Sawgrass INFINITI - Infiniti Q60 Red Sport - Car Dealers Near Me - Tamarac, Florida

Purchased a Mercedes used vehicle with approx 5K miles. We were never told there was only one key until they dropped it off and when I asked the sales person, Pierre Russo, he said oh, I replied I guess you have an I OWE YOU, and rudely replied.. "I dont owe you anything" They told me that they would get their cost tor a duplicate $800 Then days later we realized we dont have the key locks for the wheels. Called texted no answer. Went to the BBB and they got an answer that they were doing the above and would reimburse us for the $130 for the wheel locks.... Left messages for the manager, Nonni ( believe is his name), ALL TALK no action, never heard from them again. BUYERS be beware and check everything they are not truthful and do not deal in good faith. read more

Salesman Chris Fennel did an outstanding job selling us a car at Sawgrass Infinity! Good job

Pure CLICKBAIT! Got an offer for my vehicle and they told me that they will give me more when they see the car in person. they make me drive close to 2 hours for nothing! When I got to the dealership they said sorry but they didn't know why the internet department told me that. Total waste of time. They just want to pull you to the dealership at any cost. Very unprofessional. read more

Drove over from Naples to look at a used QX80, and was very disappointed with the experience. In negotiation with the salesman, he agreed to take off the $1,895 reconditioning fee, the $1,495 warranty fee, and a $999 clear coat fee., none of which were included in their web price. I told him that we were close, and to see if he could reduce a little further. He came back with the sales manager, who reneged on the previous offer, and instead said he could only take off the $999. As I got up to leave, he then taunted me about having driven across the state. What an unethical jerk! Don't waste your time with this dealer. read more

I don't like car dealerships that advertise a low price on a car and then when you get there you find out that they have all these additional fees. They try to charge you close to $4000 in additional fees plus your tax and license. Something you don't learn until you are ready to purchase and have spent a great deal of time with them. Also, if you're a cash buyer they want to charge you $1000 extra. Obviously they're getting a kickback on the Finance as well. So this dealership is certainly not for me and I would advise others to, ask a lot of questions upfront. read more

I saw a car I wanted at Sawgrass Infinity when I got there a very friendly salesman greeted me at the door, only to find out he was the one to help me his name was Dennis Villalobos. Dennis went out of his way to make sure I could walk away with a car that I was very pleased with. He is very customer friendly, knowledgeable and professional. I would recommend him to anyone visiting Sawgrass Infinity. Merlyn Osborne read more