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    5.0 (4 reviews)
    Closed 9:00 am - 7:30 pm
    Updated 2 months ago

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    Petland Fayetteville

    Petland Fayetteville

    3.3
    (6 reviews)

    NOt a bad store, great for getting a pet fix when you need it. But the store smells bad, the staff…read moreis disinterested at best, a tad messy too. And did I mention it smells really bad? Compared to the petstore less than a half mile away its night and day different. There is more to choice from and a wider array of animals, fish, reptiles rodents, dogs, birds and cats. I suppose to be fair that all adds to the smell. However, they could take some lessons form the other local pet store. Although smaller and with a limited selection It was very clean, the animals were very entegetic and seemed happy. Just as important and problably why the animals seemed happy was the caring and attentive staff. You could tell they loved the animals and had a caring and supportive attitute with them. This Petland seemed more to just have entry level workers that could be plugged in at Target or any hardware store. They were not rude, but they also offered no help, made no effort to sell, and did not seem to care about the animals like the petstore did. It seemed to me they treated them more like products on the shelf rather than a living creature that needs love, attention and empathy. It's not that it was bad, just not great.

    I'll make this as clear and concise as possible. Firstly, there is a sign at the front of the store…read morethat says two dog treats for one dollar. I bought two dog treats thinking it would be a dollar. My receipt says two treats for $2. Secondly, I left a review for the Fayetteville location months ago when I wrongly and unknowingly was signed up for a Petland credit card without my approval. I went to go look at a puppy and did not end up buying one, but submitted a preapproval application to see how much I would be approved for IF I did want to consider getting a puppy. I ended up somehow with a Petland credit card that I did not ask for and a hard inquiry on my credit. It seems like multiple other people have had this issue. I ended up being contacted by somebody, I think the owner, from Petland and they asked me to remove my review. I did because the conversation went well. Fast forward, maybe a little less than a year after all of this happened, and I go to buy something from Petland Rogers because I received an email telling me that I had to make a purchase or else my line would be closed. Keep in mind, I never once asked or was told about a Petland credit card to begin with. I was NEVER told that I would be submitting a credit application for a Petland credit card. When I ended up calling the sales representative who went through the process with me he told me it was in the fine print. I was supposed to only be applying to see what my preapproval rate would be if I wanted to take out a loan on a dog, which I didn't end up doing. So I go to Petland Rogers to buy a dog leash so my credit line that I never asked for doesn't close so it doesn't hurt my credit. The lady who helped me at the counter gave me the impression that I did not have a Petland account and that people who have a Petland account usually get a dog through them, which would explain why I was incorrectly somehow, I don't know how, given a Petland credit card. The process is long to check out and I had to sign papers for a dog leash somehow? Who needs to sign papers when buying a dog leash at a pet store? Whenever I swipe my Petland credit card, it seems like the cashier lady was having a lot of problems with her system. She had to pull me to the other register to get my first and last name, my email address and my phone number again. This leaves me to believe that because I never actually submitted an application for a Petland credit card in the first place, she wasn't able to run the transaction properly because I never had an account because I never asked for one. This was my first time trying to use my Petland credit card. And as a sidenote, because I'm feeling petty, honestly, if you do not use a Petland credit card and instead use a regular credit or debit card when paying for something they charge you the processing fee of 3.5% which they could easily pay for themselves like every other business. Which also brings me to the fact that whenever I called Petland Corporate office to ask about when my physical credit card would be delivered, it turns out they didn't even have an address for me. This is because I never actually submitted an application and I never gave my address to anybody. Which means I in fact, did not sign up for a credit card even if it was in the fine print like the salesman told me because they didn't even have a way to ship the card to me because they didn't have a delivery address for me. I removed my review the first time, but this is not the first time that I've had a negative experience at both of our local Petland locations. I feel like everybody should know about this. I am greatly disappointed at the systems and the staff at both Petland locations. I refuse to go to the Fayetteville location because of the negative experience I had with their salesman. And the only reason why I went today was because I needed to make a purchase on the card or else my account would be closed. And it turns out I didn't even get the discount on the treats that was on the sign at the front of the store... Very disappointing and honestly I'm not interested in somebody calling to "make things right". Please do not contact me.

    Hollywood Feed - petstore - Updated July 2026

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