The best Kia store in south east florida. Got a great deal on my EV6 and my wifes Sorento.

I leased a car from here about two years ago, and from day one it's been a nightmare. Parts have literally been falling off the car. I've taken it in multiple times for service, and the issues weren't addressed properly or new ones kept appearing. At one point, something actually got wedged between the steering wheel and the seat while I was driving, and I almost crashed. That alone was terrifying. The number of recalls has also been insane. It feels like the vehicle is constantly being called back for another problem. I honestly don't understand how anyone would buy a Kia Telluride, especially the Prestige model. It feels like it's held together with glue and duct tape. This has easily been one of the worst vehicle experiences I've ever had. Between the reliability issues and the frustration with service, I would never purchase another Kia again and definitely not from this dealership. Never again. read more

Extremely disappointed with the customer service at this dealership. On a scale of 0 to 10, I would rate it a 1. From the beginning, even scheduling the window tint that was supposed to be honored with my purchase was a hassle. When I originally bought the car, it was never washed, so when I returned for the tint appointment, they washed it then. I asked more than five times for tire shine to be applied, and when I got the car back, it still wasn't done. More recently, I noticed the carpeted trunk floor piece is missing. I called earlier today and was told a manager would call me back. No one did. I called again and was told a manager would personally be asked to contact me. Again, no call. This evening, I spoke with a rep and specifically told him I did not want to be transferred to voicemail. He assured me he would get a manager on the phone, but instead sent me to voicemail. I then called back more than five times, selecting Sales each time. The same rep repeatedly answered the phone and immediately placed me on hold, sending me straight back to voicemail. During one of the calls, he even said "hello" as he answered before putting me on hold and sending the call to voicemail again. At that point, it was very clear I was being intentionally avoided rather than assisted. This is also not the first time I've had to repeatedly call just to get a manager to respond. Customers should not have to keep chasing a dealership after purchasing a vehicle just to get basic concerns addressed. The communication, follow-through, and overall customer service have been extremely disappointing. read more

I honestly had an amazing experience and Bryan our dealer was super patient and helpful with my dad and I. This is my first car which I ended up leasing. I was very indecisive on which car to get because I wanted a new but also affordable vehicle that I can pay. I went to about 10 different dealerships for 3 months and this one was the only one that listened to every request, was super honest about everything, and wasn't just selling a car to sell but selling a car that is recommended and one that I would be happy with (looks AND price) . Once I saw the Kia K4 and how it ran I absolutely loved it. After about 6 visits and analyzing everything I finally made the decision to get the car. I recommend Bryan!!! And Abriam helped with the finances. read more

Hollywood Kia - Kia K4 - Car Dealers Near Me - Hollywood, Florida

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I had a very disappointing experience with Hollywood Kia. I contacted the dealership about a 2021 Tesla Model 3, completed a Capital One pre-approval specifically for that vehicle, and made an appointment to go see the car after work. Throughout the day, I received multiple phone calls and text messages confirming that I was coming. While I was already driving to the dealership, I was still texting with the representative. When I arrived, she told me, "Just ask for Jonathan." After waiting about 10 minutes, Jonathan came out, told me he was going to get the keys, and then returned a few minutes later to say the car had already been sold. I completely understand that cars sell. That's not what upset me. What upset me was the complete lack of communication and respect for my time. The dealership had no problem calling and texting me multiple times to make sure I was coming, but not a single phone call or even the courtesy of a text message to let me know the vehicle had already been sold before I drove there. I had already completed financing, confirmed my appointment, left work, and made the trip based on the dealership's repeated communication. A simple 30-second phone call saying, "I'm sorry, the vehicle just sold. Please don't make the trip," would have completely changed my opinion of this dealership. After I left, I explained why I was disappointed. Unfortunately, instead of receiving a sincere apology, I felt like my concerns were brushed aside. I don't expect a dealership to hold a vehicle forever, but I do expect honesty, communication, and basic respect for a customer's time. Unfortunately, that wasn't my experience at Hollywood Kia, and because of it, I won't be returning. read more

I have purchased 3 vehicles from this dealership for myself. My daughter just purchased her 2nd and my sister that was loyal to Dodge purchased a vehicle from here also. It is a very inviting place but my main reason for staying is my service advisor Chris Watson, he is the best! read more

Hollywood Kia - Purchase area - Car Dealers Near Me - Hollywood, Florida

I would not recommend this place to my worst enemy. I had the absolute worst experience in my entire life here when buying my first new car. I ended up getting them to buy my busted as brand new 2026 Kia Niro back. It took 6 months of screaming at corporate while they had my new car in the shop for more than 30 day, 2 weeks after I bought it 12/25. They ended up giving me a Jeep rental, and after they bought my Niro back, I bought a Jeep. Everyone here in staff is deceitful. They lied straight to my face. read more

My wife and I recently purchased a 2025 Buick Envista ST from Hollywood Kia in Pembroke Pines. Our experience was largely positive thanks to Art, our sales rep. He was incredibly diligent--answered our billion questions (seriously). His patience and professionalism made the whole process feel easy. That said, the dealership itself could use some improvement. The facility felt cramped--too many salespeople hustling for attention in a tight showroom, which made it a bit chaotic at times. It seemed like there were more reps than cars, Art however went the extra mile and met us at our car as soon as we showed up so we weren't fought over by salesmen. If the facility was bigger and less crowded, I might have considered giving a 5 star and for me that's saying a lot being a car dealership. Overall, I'd absolutely recommend working with Art if you're in the market for a new vehicle--his customer service is top tier. Just be prepared for a busy showroom environment. Still, the pros (mainly Art) greatly outweighed the cons for us. read more

Hollywood Kia - Car Dealers Near Me - Hollywood, Florida

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I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared--things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone. read more

For you own good, read my review. Kia Hollywood - Predatory leasing practices This dealership PREYS on leasers and I could almost swear that their "good reviews" are all fake. The sales process was sketchy and theatrical, clearly staged to create lots of pressure and confusion. I was pushed into a $4,000 down payment on a Kia Soul, a deal multiple professionals later confirmed was completely unreasonable.The vehicle was sold to me with an inflated MSRP in the contract, significantly higher than the car's actual market value. After signing, support disappeared. No guidance, no accessibility, no clear explanations and never able to get a hold of anybody--until the last 6 months of the lease, when the harassment started: relentless calls, emails, and letters, multiple PER DAY from every directions, including calling my personal number from different numbers. Pure pressure tactics that makes you regret the day you ever walked in there. I was talked into paying monthly for wear-and-tear protection (an extra $35 for TWO YEARS) Despite that and also returning the car 4,000 miles under the limit and in excellent condition, I was later sent a $1,200 charge--after being told at return that everything was fine. That charge feels like a dirty attempt to extract additional money. This experience raises serious concerns about ethics, transparency, and end-of-lease billing practices. I would strongly caution anyone--especially first-time leasers--to think twice before doing business here. read more

AVOID THIS DEALERSHIP - DAMAGED MY CREDIT I strongly warn anyone looking to lease or buy a vehicle here. After turning in my vehicle, Hollywood Kia was incredibly late paying my lease. Because of their severe negligence, my credit score took a major hit. To make matters worse their service and communication are completely unacceptable. I made repeated attempts to get update, first to be ignored then lied to on the progress of my concerns. They showed zero accountability, and offered no help to resolve the issue they caused. Save yourself the financial headache and go elsewhere. read more

We leased a 2026 Kia Sorrento for my steodaughter. We were given one key, and told we could pick up the 2nd key next week. Our Salesperson was Israel. This guy is extremely difficult to get in contact with after you buy the car. My stepdaughter went by 2 times because he told her the key was ready , both times she waited, only to be told they cant find it. She asked them to mail it to her house instead. That was 3 weeks ago, still no 2nd key. Also this new Kia is junk. She heard a crunching sound, and all the sudden her brakes didn't work. Luckily they came back and she was able to narrowly avoid an accident, with her 2 and 3 year old in the car. Took it to Hollywood Kia, they told her she would need to bring it in while experiencing the problem. Finally they agreed to take it, but didnt want to give her a loaner. This was 1 week after we bought it.Had to talk to a manager to get a loaner. We have had it a month now, and it is making a loud squeaking noise. so we'll have to take it in and most likely beg them to look at it again. Brand new car read more

Unethical practices, undisclosed, flood history, and complete waste of time! We purchased our vehicle from this dealership about 18 months ago. Recently they agreed to buy it back from us and scheduled a formal appointment for us to come in and complete the transaction. We took time out of our day to drive down only to be told upon arrival that the new manager Nolan Brink decided not to buy the vehicle after all. No heads up no phone call and zero respect of our time. The situation got much worse when we took the vehicle to another dealership immediately after that dealership informed us they couldn't purchase it because it had been in a flood. A critical piece of history this dealership never disclosed to us when they sold us the car 18 months Ago. It's clear now why their manager suddenly backed out. They sold us a vehicle with severe undisclosed damage history, and then wasted our time pretending they would take it back. Avoid this dealership at all cost- they lack integrity and basic honesty. Also, in addition, what angers us the most isn't just the change of mind but the total lack of communication. They let us drive all the way down without a courtesy call to save us the trip. It's a disgrace to see how little loyalty and basic courtesy they extend to their customers! read more

Still trying to do an internet car purchase for pick-up in Fort Lauderdale later this month. I did my homework and decided on a 2025 KIA SOUL with 9K miles. I decided on the maximum out the door price that I would pay. Started e-mail communications with Jonathan at 9:30 AM. At 12:35 PM, Naomis, a sales rep e-mailed stating that the sales manager approved an OUT THE DOOR PRICE OF $22,000. At 12:37 PM, I accepted the offer and asked for a sales contract. At 12:59 PM, Chante, the sales manager, sent me a text that said "... sorry but at 12:36 PM, the car was sold to another buyer. You missed out by 1-minute". Boy, you are so unlucky ! But wait ... they have a 2024 Soul with low mileage that would sell me for $ 23,850 OTD. An older model at a higher price. Classic bait & switch. read more

I had a very disappointing experience with this dealership and want to warn other buyers -- especially anyone trying to purchase remotely. What I encountered felt like classic bait and switch tactics, poor communication, and a lack of transparency around pricing, fees and inventory. I reached out about a 2025 Kia Sorento because they had fourteen 2025 Kia Sorento listed as available on their website and the 2025 models have better financing and incentives than the 2026s. I explained that I live four hours away, needed to handle most of the process remotely, was a qualified buyer, and was ready to move forward on a specific vehicle with a clear budget and down payment. He promised to call the next day at noon -- he never did. Instead, another salesperson called and said my inquiry had been "passed off" because the other person was only in internet sales. This new rep had none of the information I had already provided and even had the wrong vehicle model details. That salesperson then told me the advertised price wasn't actually the real price unless I qualified for multiple incentives -- none of which are listed anywhere on their website. He admitted the "dealer discount" is really a bundle of several qualifying categories, not a true discount, and that the "customer cash" also has hidden criteria. The fine print says prices include "all applicable incentives," but it never explains what those incentives are or who qualifies. In reality, the advertised price is essentially unattainable for most buyers. I also asked about their extremely high fees -- a $1,298 pre delivery service fee, $189 private tag agency fee, and $598 electronic filing fee. He confirmed these fees are negotiable by law, but the dealership simply refuses to negotiate them. Communication was equally frustrating. A sales manager called and texted me, but when I answered, no one was there. When I called back immediately, it went to voicemail. I replied to the text as well -- no response. When I called the main line, I was told that person was "busy." No one ever followed up. Meanwhile, I received calls from other representatives from their dealership and the story about available 2025 inventory changed every time someone contacted me -- first two gray and one white, then three white, then suddenly none because my assigned sales person informed me that his manager told him that all 2025 inventory was being "taken off the lot to use as demos." I was repeatedly pushed toward 2026 models instead, even though I made it clear that the 2025 pricing and incentives were the only reason I was considering buying from a dealership so far from home. My salesperson eventually apologized, but the trust was already gone. Since the 2025 inventory with that advertised pricing was the only reason I was considering a dealership four hours away, it made more sense to work with one closer to home that can offer a better customer experience. Remote buyers deserve the same respect as someone who walks through the door. Not being physically present doesn't make you less serious or less qualified. Many dealerships today handle remote transactions easily -- it was surprising and frustrating to see that this one was not willing or prepared to do so. Between the lack of follow through, the misinformation, the constantly changing inventory story, the undisclosed incentive criteria, and the refusal to negotiate legally negotiable fees, I cannot recommend this dealership. read more

Extremely unprofessional and unsafe experience. I brought my car in for routine service on April 7th, reporting a noise issue when my vehicle stops and shuts off. My service advisor, Jason Raffo, dismissed me with sarcasm instead of taking my concern seriously. There was zero communication while my car was in their care. I was never told my vehicle would be kept overnight or even moved off the premises, and when I returned, the dealership was closed and my car was nowhere to be found. Seven months ago, I paid over $1,500 for service, and Jason manipulated me into submitting a positive survey, promising he would fix my front and back wipers for free. He only did the front wiper, and despite the previous payment, I am still experiencing the same problems I had 7 months ago. This is not just poor service--it's negligence and dishonesty, and I now have serious concerns about my vehicle's safety. Do NOT trust this dealership. Management is unprofessional, manipulative, and unsafe. read more

Beware of the bait and switch scam, they will act completely oblivious of an advertised price to get you to spend more. Will literally gaslight you like they were unaware of what THEY advertised!!! They didn't honor any advertised price actually and in fact added additional fees, changed the MRSP to make it seem like they were giving me a "deal". Take a look for yourself at the quote verses the website which was quickly switched back to the 32k price, once I mentioned what I know I saw. I didn't screenshot that like I wish I did. I truly doubt the reviews now. I was ready to buy today and they completely wasted my time. They are extremely dishonest and it's extremely disheartening. Go elsewhere, they don't deserve a dime and the person who lied and tried to jack up the prices is Jawara Thompson for reference! read more

Hollywood Kia - I was originally quoted way less smh. This is the price of a 2026! - Car Dealers Near Me - Hollywood, Florida

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I will be reporting this company to the BBB. If I could give Hollywood Kia and Hollywood Kia Finance a zero star I would!!! The level of disrespect, unhelpful, unprofessional and rudeness from the employers in the finance department as well as the service department. This experience has been nothing but a NIGHTMARE!!! I will definitely be looking into trading my car in and taking business somewhere else. SOMEONE NEED TO CALL ME!!! read more

They sold a car I told to put on hold with a down payment I made. VERY unprofessional, staff all over the place...Overall Bad dealer... also when I got there, the car that I wanted was not charged and they took over 15 minutes to find it. To find out it was all the way in the back of their building, which was crazy, because I even told me that I don't think we're even selling this car so I just wasted gas, time and money on a car I never received but was hoping too. DO NOT GO!! read more

A true nightmare. My husband and I went to Hollywood Kia on Pembroke and 441 June 3rd to look some vehicles, Patrick was hot pressured into purchasing this one vehicle.I never desired it three times I tried leaving and felt pressured into staying.We ended up signing documents. weren't even sure what was signed.My husband is hearing impaired and has brain damage from an injury. I was totally overwhelmed and exhausted and tired.The vehicle had a strange odor sales manager said he will take care of it .signing the papers. My husband does not drive.I have another vehicle, so a service worker from kia drove the certified pre owned 2024 Kia Sole to our residents, so the vehicle was delivered by the dealership , they had a service technician drive the vehicle with my husband in it.And I drove home in my other vehicle. By that time, it was late 6pm . Exhausted from the day. Maybe a few hours later I went to check the Kia in our driveway . The odor was worse, it was covered up heavily with deodorizer that was gagging and choking meat. I couldn't even compose myself.I was overwhelmed with feeling dizzy and lightheaded. First thing in the morning, my husband and I drove the Kia back to the dealership with the windows down.Still, with the odor of the deodorizer, that was still overpowering us, making us sick and nauseous and dizzy. I went to a sales advisor I handed him the keys and said, I am returning this vehicle. It is making me sick . A sales manager came out and checked out the vehicle and said yes, they use too much deodorizer. I said yes they didn't even fix the issue that was possible.Rain damage or water damage of the damp mold that I was smelling.And all they did was cover it up with perfume deodorizer. They took the vehicle into service. I saw a service advisor Marcus. And they paid for Lyft to take my husband and I back home. I haven't heard from the dealership within 3 days.I called and was on, hold 20 minutes or longer. Multiple times. 5 days later i receive a text asking us 2 Rate them on the service. I replied I haven't even received the vehicle back yet. That is when I canceled the car insurance Geico. I have emailed and text the service advisor Unable to reach over the phone to find out the status of the repair of the vehicle.. at this point of time, I'm not even sure if they canceled the sale of the vehicle. As i requested. I haven't heard anything about the status, so the sale of the vehicle and the contract between my husband and I is no longer binded. I inquired a lemon law lawyer, and did all the steps they asked me, but they keep requesting a work order. So I would talk to the advisor and ask them to send me an open work order and they would continue to send me the same order that everything is fine. And I said to the advisor what is the status of the vehicle?You've had my vehicle since June 4th and it is now June 25th . The advisor Marcos said, is the vehicle here at the dealership? I said, I just need a work order.And I need to know the status of the vehicle. I did not say anything else, because at that time I figured out they didn't know what was going on.And they misplaced, and probably never started the work order. So for the past week, I have been emailing and corresponding, and I haven't got any response, and then the salesperson, her name is karen called me, almost yelling at me.Asking why I never came to her, i explained I returned the vehicle to the service department. And there was a finance advisor that took the keys. And that was the end of our conversation. And then This morning July 1st i called and asked to speak with the service manager.I was on, hold.And then the receptionist came back and said they're in a meeting.He will call you back and I never got a call back.It is now. 11:43 pm still july 1st. July 2nd i when to the hollywood, kia dealership and visually saw the vehicle sitting in the same spot as I left it, 6/4/26. I spoke to Chanel Frye sales manager and she explained that the original sales manager is no longer working for the kia corporation, and they're looking to get a lock smith.They misplaced the key, and the vehicle has i've been unattended for a month. Today July 4th no STATUS. read more

First of all I want to say that not everybody that works there in service is shady or trying to make some type of profit but then I know there are a few and I had an experience with one of them. I took my car in and I know exactly what the problem was, so the service guy takes my car in to get serviced and they wait the whole day and call me back 15 minutes before they're going to close to tell me something else that's going on that's going to cost over $2,000 with my suspension??? Safe to say I declined to have the service and I took my car to a friend's mechanic and he told me they were trying to pretty much rip you off because there's nothing wrong with your suspension it's your HVAC intake Actuator .... It's a piece that cost less than a 100 bucks and he only charged me $200 for labor for a total of $300 instead of $2,000 they were trying to upsell me for that had nothing to do with the problem. It makes me think they were going to split some type of profit from that read more

Would give 0 reviews if I could. I recently purchased a 2023 car from Hollywood Kia, and it has been an absolute nightmare from the start. We dealt with Manny (service tech), Darwin (new car sales manager), Tony (finance guy), and Angel (general manager), and it was mind-blowing how unprofessional not one not two not three but four employees... First, they didn't provide any proper paperwork--instead, they handed us a flash drive. When we got home, we discovered it was completely empty. Not even 12 hours after driving off the lot, my tire went flat because of a missing valve stem. It only got worse. Shortly after, a warning light appeared saying, "Please reduce oil levels," meaning their so-called mechanics couldn't even perform a basic oil change. They filled the car with far too much oil which is beyond dangerous for a cars engine let alone a new car. Addressing these issues was another disaster. Nobody wanted to take responsibility. Manny ignored us completely, Darwin denied knowing anything, Tony was of no help, and Angel proved to be utterly useless as the general manager. Getting a call back was a struggle every step of the way even the call desk was a pain. This dealership is beyond unprofessional, and I strongly advise against buying a car here--or even setting foot on the lot. The lack of competence and accountability from everyone involved was shocking. Go somewhere else and save yourself the headache! read more

If I could give less stars... (This will be a evolving review based on what happens) I leased a brand new Kia EV6 GT with Hollywood Kia. There was a decent amount of rust or the rotors when I took delivery. (It had been raining a lot so I didn't think much of it, plus I was excited to be getting a new car) I was told it was surface rust and it would come off. I figured, possibly, yeah. I gave it 2k miles and brought it in as the Rotors had grooves in them. This is a 60k car btw. Get this...The Sales adviser told me that both he and the mechanic agreed that because I was using brake regen on level 3(I only used it for a little bit as I was testing mileage), it damaged the rotors as it's too aggressive, that it squeezes the calipers too much!! Mind you, the car has a higher level of regen as well as 1 pedal driving, which doesn't use the brake calipers at all. He ACTUALLY told me that I should turn off regen and brake myself and that would get rid of the grooves. I tried to show him and explain that, first off, brake regen doesn't use the calipers, so they would not be damaged by them. Also, even if they did, his statement makes no sense as if the regen is using the calipers, the solution is for me to use them??? The sales manager came out, allowed me to record him and promptly gave me the run around but also agreed with me. Told me to come back later, further down the road as they "couldn't address this issue as it wasn't the main reason for me bringing it in." He told me to bring it back before 12k miles and they'd fix it under warranty. I was far too polite and left. I recently brought the car back, sub 10k miles in fact and they are refusing to fix it saying I have to pay for the rotors and pads myself! (The cost is 1700. plus). I have filed a request with KIA corporate and it's been under review for two months now. My car sits at the dealer to this day, while I make another payment on a car that I am not using. Corporate said not to move it till this is resolved. Now I'm considering getting a lawyer involved since I have recordings, pictures and the last invoices signed by the staff with the very bogus reason the grooves are there are caused by the calipers being used to hard by the brake regen. They will be all smiles when selling you the car, but do not for a second expect this place to help you or look out for you if you leave the lot with a defective vehicle, they will turn their backs and put it on you! I will update with the names of everyone and more pics and recordings as well. I can't understand why a company would not try to help and take care of a potential long term customer and would rather alienate them. Thank you for reading and be careful out there! read more

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I went in today for a oil change. My really tech Kevin wasn't in so Steve helped me. I told him that I just wanted a oil change today he insisted that my vehicle was due for the 240000 checkup which I was a were of . He started throwing numbers at me for what needed to be done. My last service i was told by kevin that I had two more free oil changes. Steve insisted that I did not. After going back and forward with him I took my car to another dealship to have service done. I never had any problems since purchas read more

Leased a 2025 Kia Sportage 2 weeks ago, see pictures only 518 miles. Yesterday all the warning lights turned on, hot air came out of the vents and I couldn't shift from Park. Today, the car turned on and it gave me 2 warnings, something is wrong with the engine and also the transmission. I came to the dealership to see if they could give me another car, and all they told me was that it would be 100 dollars more a month and that if I want another car, I will need to call Kia's consumer service directly and file it legally. This will be the last time our family buys a Kia or buys at this dealership. Dont buy these new Kia's, they are really bad quality..... read more

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They scammed my sister She went in for an oil change. Her car is 2 years old, hardly drives it has 6800 miles on it 1200 later she calls me crying. They even asked her what her credit score was so she could finance this They changed get oil Changed her fluids Cabin ac filter Front end alignment. He said next time they will change out her transmission fluid. I said there is no next time that would cost her 2 grand from your place You took Advantage of the elderly. And I am beyond upset read more

Called about a car online and price online was misleading. The actual price was $9,000 more with all these fees added in...waste of time. You have been warned! read more

Spent about 2 weeks negotiating a deal on a Kia Sorento lease. Lots of back and forth as you would expect. Unfortunately, they were not willing to accept our best offer (we were off by $450 total, very close!) Shout out to Isroel, our sales person. He was friendly, honest, patient, and always in contact during the process. read more

The way the salesmen sell cars and the way they lie and bate and switch when you come in to by a car

On 2/26/26 had my 2023 Kia K5 serviced at this location because I was experiencing my car stalling when I put it in drive or reverse. I initially I assumed it was my transmission, with my car being still under warranty. I said why not. After my car was diagnosed my service rep reported back to me that it was my Valve purge con and purge control solenoid valve. Which cost over $1800. Now, May 27, 2026 my car is doing the same thing. Made an appointment to voice my complaint and have my car checked out again. I get there my rep tells me that if they diagnose my car and it's not the issue you brought it in for there's a fee of $200+. I say no my car is doing the same thing and you guys are trying to rip me off and this is not fair. Get me a GM or something I was then forwarded to a guy named Ryan who I haven't emailed yet as well as customer service, with whom I filed a complaint with. I'm not understanding why do I need to pay another diagnostic fee if my car is doing the same thing? At this point I feel like I'm being ripped off and taken advantage of and that this normal practice for this dealership. After all I believe my transmission has a problem and it was never the problem they claimed to have fixed. It was just another tactic to get me to pay for a service that was probably never done..I will never recommend this dealership to anyone. Hollywood Kia I will be following up with all necessary parties in reference to you ripping me off!!! read more

Beware of buying an EV - especially a Kia EV9. Bought a 2026 Kia EV9 and from 2nd day of owning it began having electrical problems. To the point where the car would not start on multiple occasions and had to be towed to Kia dealership. Currently under 3200 miles in 4 months and been almost 30 days in their service department through three separate work orders and counting still. Requested lemon law replacement and they become completely unresponsive. Manager Ryan Hall has not responded to a single of my messages or phone calls. Escalated to Kia corporate and also no response from corporate as well. Absolutely awful attention to what is an obviously faulty from manufacturer vehicle. Cars can have issues, but how they have dealt with this issue at Hollywood Kia is absolutely awful so far. I do have to say the only positives have been Tom Chlupka the representative who assisted with the original purchase transaction. He was phenomenal and if you do go there, go to him. But if you have any problems there's nothing he can do. So you're completely out of luck with the general manager there who never responds to anything. Does anybody have the phone number for Kia corporate senior leadership? Ive requested Ryan Hall's managers phone number and email address on multiple occasions and have not had any response because assuming they are selectively withholding from sharing it. Could appreciate some help from anyone who can assist. Thank you. read more

Walked in here because my credit union set up an appointment for me with Lillian. I walked out of there with a brand new car 3 hours later. Lillian called me earlier in the day to ensure I was still coming to my appointment and I let her know I would be running a little late but I would be there. I looked around the lot a little but before going in because some car salespeople act like vultures and I didn't not want that experience. When I went in I had an idea of the color I wanted and Lillian immediately got the keys for me to test drive the new 2023 Kia Sportage. So I drove it around the block and was practically in love. We go back in to finish the deal with my credit union but they did not offer me a good deal, so Ms. Lillian suggested I try to finance through Kia. Knowing I have less than perfect credit I was a hit apprehensive but she said, "Let's try it!" I told her my number and she came back $4 under my max budget. She also was able to determine that the credit union had not reported my last 55 on time payments to the credit agency so my credit score had not gone up because of no history. They were able to fix that for me, get me approved through Kia and the loan signing agent was able to get my maintenance included and my warranty extended. Overall, I had a great experience. Lillian has reached out to me two times just to make sure things are ok and I can tell they care about the relationship with their customers. read more

Hollywood Kia - My 2023 Kia Sportage - Car Dealers Near Me - Hollywood, Florida

Unable to get assistance with anyone by calling the dealership directly. Calls would frequently get drop. When I went to the dealership everyone is standing around on there phones doing nothing. Management is no help at ALL. Do not waste your time purchasing at this dealership. read more

1st, let me start that our initial transaction w/ our sales person Lillian Smith and the former sales manager Mitchell went very smooth which is why they are getting more than 2 stars...fast forward a couple months later and we're still waiting for the financing on our new lease. We after a few weeks that we have not received a letter from Kia Finance and when we called their customer service line- they stated that our previous Kia Sorento was paid off but they did not have any record of our new lease through Hollywood Kia. We thought that was very weird, since we signed a Lease agreement w/ the Lease Order and the vehicle was already registered to us- but we could not make our first payment since the Lease was never assigned. We called the dealership several times and we finally reached a lady who told us that the sales manager and the finance person we dealt with were let go and to please email the new finance manager Angelo. We emailed 2 separate times and we finally received a call back from Angelo who told us that he is trying to get through the paperwork and it could be some time as the financing has not been assigned, due to a possible mistake. No mistake on our end, but the dealer's mistake. This is supposed to be the #2 KIA DEALER in the U.S. and they can't get a returning customer with top tier credit financed??? This is concerning, so after speaking to Angelo, I checked our lease agreement and it appears that the 45 day window deadline to assign the lease to a financial institution is fast approaching. After a couple days, we have not heard back and we emailed for a status and no response. We emailed the GM of the dealership and again no response. So to the MORGAN AUTO GROUP, who purchased this dealership 1 month prior to our lease agreement, You guys need to get your CRAP together. This is very concerning as we love our new lease, and we are afraid that we are going to be taken advantage of. TO BE CONTINUED.... read more

My son has expressed interest in the new GT Line fleet so, I went in to view the car in person and look into price options for finance and lease. When we entered we were immediately acknowledged and assisted by salesmen on site. The prices I found to be on the high end due to the car shortage and popularity of the vehicles he likes, but they had plenty of options in stock and were very friendly and willing to assist! read more

Hollywood Kia - Car Dealers Near Me - Hollywood, Florida

Ronnie and Danilo were both amazing. They made my car deal happen even when faced with harder credit. Two amazing employees who genuinely care about their customers. The whole dealership had such welcoming energy and did not feel like I was being bombarded or forced to make a purchase. Now I am 20 years old in a 2025 Kia! I will continue to recommend this dealership to anyone who asks. read more

Amazing Buying Experience! My husband and I bought a 2024 Toyota Camry from Hollywood Kia yesterday for our 17 year old graduating from high school next month. This will be her first car. The Sales Manager, Norlan Garcia was Putstanding, factual, knowledgeable and a pleasure to work wit! The sales associate, Patricia Alvarado was great, she went out of her way for us and was so nice! even the Finance Associate, Ray Bellliard was so straight forward and knowledgeable! What a Fantastic Team who got the job done in an outstanding Way! Thank you so much for making this car buying experience Exceptional!!! read more

Hollywood Kia - High School Graduating Class of 2025! - Car Dealers Near Me - Hollywood, Florida

Super Kia dealership . Beautiful cars if the deal is perfect I'm driving home with a cool car. The best time to buy a car of course is at the end of the month but for now I will test all the ones I'm interested in . The suv is nice but a bit too big for me especially since I'm horrible at parking parallel. The sales people are super nice The dealership is located at 441 and Pembroke road in Hollywood. read more

Consumer Complaint Regarding Hollywood Kia - Vehicle Purchase on July 5, 2025 On July 5, 2025, I visited Hollywood Kia to purchase a new vehicle. While the salesperson initially appeared helpful during the test drive, my experience following the agreement on the advertised price was highly problematic.     1.    Contract and Paperwork Issues     *    Despite agreeing to the advertised price, the final paperwork did not reflect the same transparency.     *    I was never provided with my signed contract at the time of purchase. It took nearly four weeks to receive the documents, and even then, they were delivered to me only on a USB drive rather than proper printed copies.     2.    Dealership Conduct     *    When I attempted to obtain my paperwork, the dealership became dismissive and rude.     *    Phone calls were frequently dropped after being placed on hold, and at one point, staff even claimed they "did not speak English."     *    The sales manager was consistently unavailable when I requested to speak with them.     3.    Payoff of Previous Vehicle     *    Hollywood Kia was responsible for making the payoff to my previous dealership. However, this payment was delayed by 35 days.     *    Because of this delay, the payoff amount increased, and my previous dealership applied my GAP refund toward the payoff difference. This caused me to lose the refund I was entitled to.     4.    Credit Reporting Harm     *    The late payoff also caused my prior loan account to be reported as 30 days late--through no fault of my own.     *    This negative mark caused my FICO score to drop by 55 points, directly damaging my credit standing. Summary of Harm Hollywood Kia's deceptive practices, poor communication, and failure to timely execute the payoff created financial loss, unnecessary stress, and reputational damage to my credit history. Consumers should be cautioned that the dealership's advertised prices and promises may not reflect the actual experience. I am requesting that Hollywood Kia and/or Kia Corporate:     *    Correct the false late payment on my credit report,     *    Compensate me for the lost GAP refund,     *    Provide assurance that proper procedures will be followed for future customers. read more

The salesperson couldn't find the car I was looking for but took the photocopy of my driver's license, kept me waiting for more than an hour, and came back to tell me that the deal wouldn't work for me. No managers came out to try last time or speak with me, it was like they were not interested in selling cars. I don't recommend this place. read more